Close to shops and restaurants, this tower-style building features spacious, contemporary rooms with sectional sofas and oversize leather tables that double as ottomans.
Smoke free premises. 123 units. 6 stories, interior corridors. Accessibility (Call).
Pros: Spacious rooms. Lots of outlets. Beds are comfy. Great, friendly staff. Good parking at any time. Convenient location.
Cons: No washer, dryer, microwave on the floors. Coffee and coffee maker in the rooms are not the best. They want you to go green and try to keep towels to a minimum but don't give you towel rack to hang so you can reuse towels. Couldn't spray enough lysol to get the damp mustiness out of our room.
7.9
Anonymous
Good
05-17-2017
Good
Pros: Friendly Staff
Breakfast was great. Many different choices.
Cons: When we opened the hide-a-bed, it didn't look like it had vacuumed under the cushions ever. That was gross. Everything else was perfect.
10.0
Anonymous
Exceptional
03-27-2017
Awesome Parents Night Out!
Pros: Great accommodations!
Cons:
3.5
Anonymous
Poor
03-20-2017
Worst ever!
Pros:
Cons: I'm a single mom with 3 kids. They have had some major cabin feverso I decided to treat them to dinner and a night at a hotel with a poolso they could go swimming. Booked through booking.com was fast and easy!One of my children decided to stay at a friend's so I only had mytwo girls. We checked in around 4:30, swam for about 2 hours and headedto a nearby restaurant for dinner. On my way back I received a phonecall that my daughter had an accident and was on her way to the E.R. Irushed to the front desk to inform them and check out- this was around8. I waited because the only person behind the front desk was alsoserving as the bartender and was busy. When she did come over and Iexplained, she simply told me to leave my cards in the room and I wasgood to go. What??? First thanks for not even listening to me orreacting or trying to help. I did not expect a full refund, but didexpect something as I paid $148.00!!!! Never have I been so upset! Notonly was that horrible, but the elevator was down so I had to take ourluggage up the stairs?! Horrible
8.8
Anonymous
Excellent
03-06-2017
will return
Pros: very nice, the perfect size.
Cons: i would've like to not see a dead bug on the heater and booger like substance on the bathroom wall. other than that, excellent.
7.5
Anonymous
Good
03-06-2017
Good
Pros: Great hotel room was nice and clean would stay again
Cons: Lack of warm and comfortable bedding, there was only a sheet and a thin blanket
9.6
Anonymous
Exceptional
03-05-2017
Would recommend.
Pros: Staff was extremely caring and helpful.
Cons: Breakfast could have been attended better.
8.8
Anonymous
Excellent
02-27-2017
Would stay/use again
Pros: Quiet
Cons: Bed to soft
9.6
Anonymous
Exceptional
02-27-2017
Exceptional
Pros: Convince, quiet and comfortable stay.
Cons:
9.2
Anonymous
Wonderful
02-05-2017
Superb
Pros: Bedding was so clean the room was lovely. Staff was friendly and informative. Overall great hotel!!! Will be booking again.
Cons: The bed was a bit stiff, uncomfortably stiff.
10.0
Anonymous
Exceptional
01-31-2017
It was a very nice...
Pros: Room was nice. Bath was clean. Staff was polite
Cons:
7.1
Anonymous
Good
01-24-2017
Good location but the pool...
Pros: Spacious rooms, friendly staff
Cons: Beds were small, breakfast was ok.
8.8
Anonymous
Excellent
01-05-2017
Fabulous
Pros: the place was nice
Cons: the cleanliness is toooo bad
10.0
Anonymous
Exceptional
12-31-2016
Great Location
Pros: Clean and very friendly staff
Cons: The shower doesn't have any place to shave your legs
9.2
Anonymous
Wonderful
12-25-2016
New Favorite Hotel Chain
Pros: The staff was wonderfully accommodating! And breakfast was yummy.
Cons: The heater was a little too efficient; the room got a bit too warm. Might want to check the thermostat in the rooms' heaters.
10.0
Anonymous
Exceptional
12-21-2016
Exceptional
Pros: Good choice of items - coffee is good and choice of teas
Cons:
8.3
Anonymous
Very Good
11-14-2016
Shopping trip a success
Pros: Sausage & eggs good. Kept running out of everything, even dishes & silverware.
Cons: More help during morning rush to get food out there.
9.6
Anonymous
Exceptional
11-09-2016
Exceptional
Pros: Excellent staff, Andy is the greatest!
Cons: Slow drain in shower
10.0
Anonymous
Exceptional
10-26-2016
Great Service, Food, Comfortable Room!
Pros: Rooms were clean and comfortable and we enjoyed the breakfast. Over all a very pleasant experience.
Cons:
10.0
Anonymous
Exceptional
10-05-2016
Luxury!
Pros: The layout and the comfort I also felt safe!
Cons: Breakfast could of been better
9.2
Anonymous
Wonderful
09-16-2016
Hotel is in a central...
Pros: The hotel is in with the new technology and thats always nice. Loved the "charging station" next to the HUGE tv with more channel options of watching than most hotels. Very clean!! The staff in the evenings were the absolute BEST ALL AROUND!! Very friendly police officers come by in the evenings for coffee and to just keep an eye on everything in the area, on top of all the other things they do as cops. Shouts out to the friendly policemen doing their tough jobs everyday, certainly made me feel welcome and safe!!
Cons: Ice machines not being on every floor, and bacon and shredded cheese for the eggs at breakfast would've been nice too, but......no go. They were soooo busy for breakfast the 2nd day of my stay that there werent enough forks so I had to eat everything with a large spoon and seating was incredibly limited. Food was still good though
10.0
Anonymous
Exceptional
08-26-2016
Best place to stay for...
Pros: Good location, lots of room for the price, very comfortable bed.
Cons: Could have had the breakfast buffet last until noon.
9.2
Anonymous
Wonderful
08-26-2016
Superb
Pros: Staff was friendly.. Room was clean.. Love the set up of the living area being kinda spaced off from the sleeping area.
Cons: Pillows weren't fluffy enough..flattened like pancakes as soon as you put your head on them.
10.0
Anonymous
Exceptional
08-14-2016
Amazing
Pros: Everything
Cons: No microwave in room
3.3
Anonymous
Poor
06-15-2016
Poor
Pros:
Cons: old & and not well maintained. rooms and lobby dirty... grout lines in tile bath were moldy & dirty !!! stayed one night , checked into the Hampton Inn on shelby pky. for next two nights , much nicer !!! and better rate.
10.0
Anonymous
Exceptional
06-14-2016
My one week home away...
Pros: I loved the separation between the sleeping area and leisure area. The size and comfort of the sofa was fabulous. The large TV was great. Having 2 sinks was very helpful. Will definitely stay again on my next visit
Cons: Wish there would have been a small microwave.
7.1
Anonymous
Good
06-07-2016
Good
Pros: The breakfast was great and the staff was really friendly.
Cons: Once arrived in the room, I found a belly button ring next to the phone. We also found ants in our bed early in the morning of our second night. We decide not to call the front desk because it was so late and had to get up early. They were able to take some money off one of the rooms, but no one enjoys bugs in the bed.
9.2
Anonymous
Wonderful
04-30-2016
After a long day, your...
Pros: A nice array of food!
Cons: I think the rooms need some updates, couch had soil spots as well as a pillow.
4.2
Anonymous
Disappointing
04-23-2016
Mechanical issue or overbooked
Pros:
Cons: Not able to stay as they said they had mechanical issue. There was no room for me. Sent to La Quenta, poor replacement. Had to travel across Detroit and surrounding cities to get to Hyatt. Wish they called me so I could have saved driving so late at night for nothing.
7.1
Anonymous
Good
04-21-2016
Nice room, came up short...
Pros: Room was nice even though it was a bit dated.
It was clean. Shower was large. Hotel is located by shopping and restaurants
Cons: Pool was closed and I wasn't notified until I walked up to the door and I couldn't get in, no discount was offered for the inconvenience. Fitness room didn't offer much. No Fox Sports Detroit in my room, which is unbelievable, I had to go across the street to watch the Wings game....
7.1
Anonymous
Good
04-09-2016
Good breakfast & customer service,...
Pros: It was good value for money & breakfast was good!
Cons: The pool & gym, were poor. The gym had 4 machines in it, one didn't work. As is very often in many hotels in Detroit, they care about green causes, towel usage etc but leave the empty fridges on permanently in the hotels rooms. The hotel is dated.
10.0
Anonymous
Exceptional
04-05-2016
Exceptional
Pros: Very nice. Very clean. Staff nice. Breakfast was good
Cons:
9.6
Anonymous
Exceptional
03-23-2016
Came up for grandma's funeral....
Pros: Morning breakfast
Cons:
10.0
Anonymous
Exceptional
03-05-2016
Lasr minute trip
Pros: The room was beautiful and comfortable. The staff was very friendly and helpful.
Cons: The complimentary breakfast was poor. My French toast was so hard I couldn't cut it with a knife. Room service food was good.
10.0
Anonymous
Exceptional
02-24-2016
Would highly recommend this hotel!
Pros: The rooms are very spacious and laid out well so someone could sleep while others were in sitting area. Semi private separators. Nice touch! Staff was super friendly and accomodating to our needs!
Cons: More basic food items would be nice when traveling with kids. Was nice that Apple Bees was right across the drive.
9.6
Anonymous
Exceptional
02-14-2016
excellent place to stay
Pros: Everything was excellent
Cons:
6.7
Anonymous
Pleasant
01-03-2016
Pleasant
Pros: The big size of the room
Cons: No safety box at the bedroom
10.0
Anonymous
Exceptional
11-17-2015
Exceptional
Pros: Amazing location, service and facility!! Will absolutely recommend to people and will be back!!!!
Cons:
10.0
Anonymous
Exceptional
11-04-2015
above average room for below...
Pros: The staff was great, we enjoyed the hot breakfast and even the machines in the fitness centre all worked.
Cons:
7.5
Anonymous
Good
10-10-2015
Good
Pros: They offered us another room next door because they over sold and they paid for it as well that's what I call a excellent walk
Cons:
7.9
Anonymous
Good
09-06-2015
Take the stairs and bring...
Pros: Room and location.
Cons: Elevators were broken and slow. Breakfast didn't have eggs.
7.9
Anonymous
Good
09-06-2015
A very relaxing stay in...
Pros: The efficiency of the staff. Nothing was too much trouble....
Cons:
9.2
Anonymous
Wonderful
08-20-2015
Superb
Pros: Very clean and fresh smelling hallways and elevators. Manager went out of his way to accommodate us since our room was not ready and desk clerk didn't really try to do anything. You have a good manager there.
Cons: Could not check in when we arrived at 3:17 and the desk clerk seemed to not really care that we had to wait. Had been out in the sun in 90 degree temperature and we were very hot and tired. The manager overheard me complaining and made arrangements to get us a room on the second floor since the room I had booked was a high floor double. Very thankful he was around to help. Also, the beds are supposed to be full size beds and although they are comfortable, they seem to be quite small for a full size bed. They seem more like a twin and half size bed.
9.6
Anonymous
Exceptional
08-09-2015
Very nice hotel.
Pros: very comfy, clean and spacious. Loved it!
Cons: Breakfast buffet was not stocked. Out of oatmeal with an hour to go, as well as bagels, no bananas. only white bread for toast. Ate out instead.
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