Located near many area attractions, guest rooms and public areas are decorated in bright, vivid colors and abstract artwork. Many guests like the added space of a separate seating area in each room.
Smoke free premises. 76 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Best complimentary breakfast we have ever had!
Cons:
5.8
Tamberlyn
Okay
family with young children
08-09-2016
Pros: The staff was so awesome. They were super friendly and very helpful when I needed directions, extra towels, clean sheets etc
Cons: When we got to the room we immediately had to kill two bugs. Next the drain in the tub was slow so we were standing in at least 8 inches of water during every shower. Also the sheets were suspect. My 3 year old said there was crumbs in the bed and refused to sleep until the sheets were changed (which who could disagree with her logic). Needless to say we decided to return home a day early.
7.5
Thomas
Good
mature couple
08-09-2016
Pros: Nice staff, good housekeeping, convenient location, clean
Cons: Pictures of the facility are misleading, as there is no hot tub. Breakfast was mediocre at best. No dresser in the room. Smallish TV located on a pivoting table didn't allow for good viewing angles from either the bedroom or the living area. Convenience mart in the lobby was very thinly stocked.
7.5
Debra
Good
family with older children
08-08-2016
Pros: Staff was great and food was very good. Slow on replenishing on the weekday.
Cons: Fans on air conditioning in both rooms you could not adjust. Way to warm one night practically froze the other. Price was right for an extended stay but pricey for an overnight. Had to stay here no other rooms available in town due to baseball tournament. This was unplanned trip due to funeral so had to settle but at least we got a room.
6.7
Nicole
Pleasant
family with young children
08-04-2016
Pros: The breakfast was great.
Cons: The walls were paper thin; therefore, it was extremely difficult to have any privacy as well as try to catch some shut eye. We also booked our stay at this hotel for the pool, and when we got there we were told the pool was closed. Would have been nice to know that in advance.
7.9
Michael
Good
family with older children
06-22-2016
Pros: The room was very clean, bed was comfortable for me, the staff was very pleasant.
Cons: My wife got angry when we where told there was no hot tub, and the WiFi didn't work at all, I had to use my 4G all weekend.
8.8
Linda
Excellent
mature couple
05-24-2016
Pros:
Cons: BathRoom could have been cleaner
4.6
Heather
Disappointing
family with older children
04-26-2016
Pros: Nothing pops out at me.
Cons: Noisy - drunk people waking us up in the middle of the night. Elevator was filthy. The breakfast area wasn't very clean. I saw NOBODY cleaning anything at any time the entire time there. Compared to the Springhill Suites in Lansing- it wasn't even comparable
10.0
Clare
Exceptional
review category group of friends
04-12-2016
Pros: Clean & spacious rooms! Staff friendly and helpful! Great breakfast! We had an amazing stay!! Definitely will be back!
Cons:
10.0
Verified Hotel Guest
Exceptional
04-05-2016
Pros: Modern, clean.
Cons:
7.1
Tiffany
Good
family with young children
04-04-2016
Pros: Staff was very friendly and promptly sent up extra pillows for us. The pool was clean and quiet. The room was clean and comfortable.
Cons: Fan in bathroom was very loud. Price for one night was a bit high
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
03-29-2016
Pros: Nice room, great staff, we were very happy will stay there again!!
Cons:
10.0
Margo
Exceptional
Group Traveler
03-29-2016
Pros: The hotel was clean, modern, stylish, and rooms were roomy. They had a separate sitting area. The staff were friendly and helpful! The breakfast was very good for a hotel free breakfast!
Cons:
8.8
Thomas
Excellent
family with young children
03-22-2016
Pros: Beds were comfy. No history of pets - so that was a huge plus because our son has severe allergies. The room was large. There was a decent breakfast.
Cons: Maids didn't do a very good job of cleaning after our first night there. They left dirty towels on our floor and did not replace/supply more toilet paper or tissue. The front desk was happy to help when we asked for more toilet paper, tissue, and towels.
Pool was a bit too cool for my liking.
Noise from the room above us was quite noticeable and kept me up for part of the night.
7.5
Lazandra
Good
young couple
03-07-2016
Pros:
Cons: I didnt like when I came back to my room after being out all that housekeeping left my room open after cleaning it.
8.3
Sarah
Very Good
review category group of friends
02-15-2016
Pros: The staff was so friendly and very quick to help and accommodate us.
Cons: Our room (210) was across from the elevator, so it was noisy.
8.8
Antoinette
Excellent
family with young children
02-13-2016
Pros: The proximity to all shopping and Deltaplex
Cons:
10.0
Brandon
Exceptional
Solo Traveler
02-09-2016
Pros: Clean, nice hotel. Adjacent to interstate.
Cons: The Breakfast wasn't very good, but it was free so what do you expect.
6.3
Kristin
Pleasant
family with young children
01-06-2016
Pros: The room was nice and spacious. It was clean. Check in was easy and she was nice.
Cons: There was no hot tub and pool was small. Kinda disappointed with that.
9.6
John
Exceptional
family with older children
12-27-2015
Pros: Breakfast was excellent! Staff was friendly and helpful! Beds were very comfortable and we didn't hear much noise. We liked that there was a pool offered( and fitness room).We liked the 12:00 checkout option also.
Cons: No hot tub and .pool was smaller than expected. We had to contact the front desk about our key cards not working in the morning before we checked out close to 12:00. We weren't sure why that happened, but they reset everything when we told them.
8.0
Brandon
Very Good
Traveling as Couple
12-15-2015
Pros: Nice big suites. Plenty of room
Cons: Pictures showed a hot tub. There is no hot tub.
9.2
Mistie
Wonderful
review category group of friends
10-14-2015
Pros: The hotel was clean and staff was accommodating.
Cons: Toilet didn't flush well. A bit over priced.
9.2
Jennifer
Wonderful
family with older children
10-07-2015
Pros: Staff were friendly and accommodating. Room was large, breakfast was great.
Cons: Pillows were not comfortable and would have liked a hot tub in pool area.
9.6
Susan
Exceptional
review category group of friends
09-29-2015
Pros: Location, clean, comfortable
Cons: A bit pricey
10.0
Laura
Exceptional
family with older children
09-27-2015
Pros: Space in the room was great, and we needed the pull out bed so everyone had a bed in my group of three.
Cons:
10.0
Rick
Exceptional
family with young children
09-01-2015
Pros: Friendly staff, very clean and ready upon arrival.
Cons: Breakfast ended too early.
8.3
Blainemeyer
Very Good
review category group of friends
08-31-2015
Pros: Staff was beyond accommodating and friendly.
Cons: I suggest asking to move if you are in a room near the elevator. It is very loud at night. Also, the smoke detector was hanging out of the ceiling.
7.0
Amanda
Good
Traveling as Couple
08-18-2015
Pros: Our room was nice on the third floor. rm304beds were clean and soft. Had a separate sitting room and even though we didn't use it mini frig and microwave. Good free coffee and tea and hot coco in the lobby.Very friendly staff.
Cons: The pool area was out of order. The ice machine could be heard from our room maybe could use a door on it where its at.
10.0
Tasha
Exceptional
family with young children
07-07-2015
Pros: Very comfortable bed.
Cons: No hot tub.
7.1
Kayla
Good
family with young children
06-14-2015
Pros:
Cons: Pool was alot smaller than the pictures made it seem.
9.6
Brenda
Exceptional
family with young children
04-28-2015
Pros: The staff was very friendly and allowed for late check out.
Cons: The price was a little high and they didn't allow for military discount
5.4
Patrick
Fair
family with older children
03-17-2015
Pros:
Cons: There was a fight in the hallway at 3:30 am. I called the front desk andthe clerk was going to "check on it" and I told him he shouldsimply call the police! Not staying there again! And it was overpricedcompared to others hotel/suites we have stayed at in the GrandRapids Area
4.6
Anonymous
Disappointing
family with older children
01-27-2015
Pros:
Cons: We booked this room online where we saw pictures of a pool and hot tub but when we arrived there was no hot tub. That was the point of going to a hotel for new years eve with family, so kids could play in pool and we could enjoy the hot tub. Felt like a waste of money.
7.9
Anonymous
Good
solo traveller
10-22-2014
Pros: Quiet for the most part. My room was next to ice machine, which was audible but not disrupting sleep.
Cons: There was no shuttle service to Van Andel Arena where I attended business conference. Other Marriot facilities gave reduced rate for Amway FEC 2014.
Cons: Second night the noise from room above was noticeable/disturbing
6.7
Rick
Pleasant
young couple
10-07-2014
Pros: This hotel does try with it's free breakfast and updated look. The room was large.
Cons: The air conditioning unit was so loud it woke us up both nights. The walls are thin and we could hear everyone above us and outside. I know it was Art prize weekend but the price was not worth the value.
8.8
Thomas
Excellent
family with older children
09-30-2014
Pros: Location access was good.
King Beds and Kitchen area (fridge/microwave)
Breakfast was nice...
As well as the little store downstairs with snacks. Very nice for our adult children!
Cons: Pullout beds were just mediocre to poor comfort wise. Could have been a little more comfortable. Was hoping to reserve 2 rooms with 2 Queen or 2 King beds. I did not see an option for that when reserving my rooms. Maybe they were just booked..?
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