This large tower is close to the local civic buildings and houses comfortable rooms with padded headboards, Detroit-themed artwork and multiple ports and outlets for your electronic devices. There's a small fitness center on-site but free passes to a local health club are also available.
Smoke free premises. 127 units. 6 stories, interior corridors.
Cons: There is no hot tub. The floor we were on smelled like Marijuana throughout the whole floor. I had 2 teenage boys with me. We went to the restaurant for food and no one was around. We waited 10 minutes and went to the front desk. The girl at the front desk made us our food. As I was checking out, someone needed an ambulance.
6.3
Natasha
Pleasant
young couple
08-10-2016
Pros: I had my niece in the pool area and she left her floaty there. I noticed it was gone so I called the guest service and they had it put up for me which I appreciated so much.
Cons: What I didn't like is when I got there I had cash on me all hundreds four hundred all together one was new there other three hundreds were older bills and they told me they couldn't take them because of the print which was very usually for me , I thought money was money long as you can see the face in the hundred it should be used . So I had to go make change at gas stations and restaurant which made me upset.
8.8
Kattie
Excellent
young couple
08-10-2016
Pros:
Cons: I hated the elevator was delayed, very inconvenient to have to take the stairs
4.6
Nathan
Disappointing
family with young children
08-08-2016
Pros:
Cons: Room smelled of smoke. Restaurant service was absolutely terrible. Wasn't busy at all and ended up walking out after an hour and a half. This is after we talked with wait staff. Didn't seem to be her fault. very pour management
9.6
Nataly
Exceptional
family with older children
08-02-2016
Pros:
Cons: There was a strong smell of smoke from the bathroom
10.0
Anonymous
Exceptional
mature couple
07-26-2016
Pros: Enjoyed the atmosphere. Everyone so friendly.
Cons:
7.5
Alexander
Good
young couple
07-14-2016
Pros: Location was nice, sitting back into the area instead of right out front was nice. Not to many rooms for smokers, but hot tub was great!! As a young couple looking for a serene getaway, this is the hotel to be in.
Cons: Left my laptop charger there for a day after I left and staff couldn't find it. Little bit expensive for the room but worth it.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
07-12-2016
Pros: Location was convenient and supported why I came to the Detroit area.
Cons: No
6.3
Kelly
Pleasant
family with older children
07-12-2016
Pros: Free wifi
Size of room
My family was given rooms next to ech other and was appreciated
Cons: Extremely poor service at restaurant
9.2
Valerie
Wonderful
review category group of friends
06-24-2016
Pros: Great staff, comfortable room, quiet, clean, very safe location-police station vwet close. Great restaurant in walking distance.
Cons: Only the coffee was not great.
2.5
Susie
Poor
family with young children
05-24-2016
Pros: Nothing
Cons: No hot tub and no complimentary breakfast
4.6
Keitha
Disappointing
family with older children
04-19-2016
Pros: The rooms were fine. They seem clean and neat.
Cons: The pool was nasty and dirty
9.6
Yuming
Exceptional
young couple
04-18-2016
Pros: very good
Cons: No
10.0
Verified Hotel Guest
Exceptional
03-28-2016
Pros: Location and the lady at the front desk was so nice and helpful
Cons:
5.8
Renee
Okay
family with older children
03-16-2016
Pros: The bed was amazing and we appreciated the refrigerator in the room.
Cons: I didn't realize that there wasn't a free breakfast. I would have booked elsewhere ....for the price, I would have thought that there was one. We were in town for a funeral.....having driven 3 hours across state....then spending many hours at a funeral home....we were happy to see that there was a restaurant in the hotel.....we were ravished and exhausted....imagine our surprise when we walked down to the restaurant at 5:10 and were told that the chef wasn't in yet.....we sat down, got something to drink....but weren't able to order for several more minutes. Under "normal" circumstances this wouldn't have been that big of a deal....but with the physical and emotional state we were in....we just wanted to get something quick to eat.....and relax in our room.
4.2
Melinda
Disappointing
family with young children
02-09-2016
Pros:
Cons: Obviously on the weekends this is a big party hotel. Kept us up all night and they charged more at the desk than what I booked with by 10 pp, an extra 30.00
4.2
Porshia
Disappointing
family with young children
01-11-2016
Pros:
Cons: I didnt like it was so many rules for kids... Pool and breakfast! I dont like that they charge for everything, no deals!!
Cons: It took about 10 minutes for the water to heat up for showers. It was difficult sleeping with street lights and parking lot lights shining in the Windows; Curtains wouldn't close. No extra blankets. I asked to upgrade to a suite instead of 2 rooms and was told they were all reserved. However, there were only about 4 cars in parking lot and we were checked out by 7am the next morning, we only saw 3 other guests the whole time we were there. I think it would've been possible to get a suite.
5.4
Eric
Fair
young couple
11-14-2015
Pros: I enjoyed the breakfast set up and Jacuzzi.
Cons: I was very displeased at the staff not offering a discount and notknowing who had tampered with my month in advance RESERVATION.Whichresulted in one room for one night but I reserved 2. The options theygave we very Non customer friendly. They even tried to send me to afarther property.The mgr was rude and not understanding.The staff didnot care what so ever that clearly they had made a mistake.I And my1000+ fb following will hear of such minormadness and incovinance neverbooking holiday inn in warren mi again.
7.9
Doreen
Good
mature couple
10-06-2015
Pros:
Cons: You offered a restaurant but they were out of most items on the menu. That was the main reason why we decided to go to the hotel restaurant because of the menu choices and it was disappointed
10.0
Anonymous
Exceptional
family with young children
08-15-2015
Pros: We traveled with several family members and could not be happier the staff was very helpful and took care of all our needs .
Cons:
5.8
Kathleen
Okay
review category group of friends
07-14-2015
Pros:
Cons: 4 people in room and they would only allow 2 to eat the breakfast. Very rude staffers. Also, awakened in morning to construction/moving of furniture on floor!
7.9
Steve
Good
solo traveller
07-12-2015
Pros: Staff friendly and helpful. Rooms were clean and comfortable.
Cons: Remodel was currently underway. Hotel restaurant food is horrible.
7.5
Terry
Good
family with young children
06-30-2015
Pros: I really liked the affordable price
Cons:
7.5
Correna
Good
family with young children
06-23-2015
Pros: I liked the comfort of the room and bed. Spacious suite.
Cons: No continental breakfast included. They have a restaurant instead.
10.0
Tracey
Exceptional
mature couple
04-28-2015
Pros: The pool was warm, the room was clean, and the staff very personable and accommodating. There are towels in the pool area so no need to bring any from your room.
Cons: They are renovating right now and it looks great just so you are aware.
8.3
Michael
Very Good
mature couple
04-21-2015
Pros: The room was clean and comfortable. The staff was very helpful. The hotel was doing some remodeling so it was a little dirty but, that is to be expected
Cons:
5.0
Allen
Fair
solo traveller
04-21-2015
Pros: Front desk associate
Cons: No sound proofing between room and elevator
8.8
Jody
Excellent
mature couple
02-25-2015
Pros:
Cons: No refrigerator or microwave in room.
6.7
Omer
Pleasant
solo traveller
02-21-2015
Pros: the service technician was nice. He quickly fixed noices I was hearing from my room.
Cons: The breakfast service was bad and the waitresses were not at all friendly. they refuse to take my order and didn'nt took my brakefast even if I paid for that. I am still waiting to be refunded.
7.5
Annie
Good
mature couple
01-27-2015
Pros: Our room was clean and comfortable. Easy to find location.
Cons:
7.9
Mary
Good
mature couple
10-14-2014
Pros: The hotel staff was very professional and extremely nice and accommodating the hotel was very very clean.. Accommodations was very reachable such as the restaurant the workout room the swimming pool, laundry ect. I would recommend this hotel..
Cons: I thought that my room would have a microwave oven and a refrigerator and it did not.. When reading the amenities for the room read it well it does not offer microwave & refrigerator.. I think it should be in every room.. Also there should be more of a variety in the breakfast.. Such as oatmeal, grits, turkey bacon or turkey sausage.. (everyone does not eat pork).. When advertising on the different sites it should be more clear.. I had to call booking.com to lodge a complaint concerning whether I receive breakfast or not.. And because the way it was advertise from holiday inn express it was misleading to the consumer.. Booking.com had to call the hotel and have them to pull up the site on the computer to verify how it was confusing to me The customer.. My group of 4 rooms was able to receive the breakfast with our reservation with no added charges..
(as it was advertised) also the prices of the rooms went down after I book them and I could not go back in to cancel them and rebook them without a charge.. Oh well after all that was said and done it was a positive and good stay.. I'm sure they will work out the wrinkles. Thanks holiday Inn express..
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