This business-class hotel offers good guest amenities and is close to restaurants, shops and the city's convention center.
Not evaluated; located in area of political unrest. Facilities, services, and décor characterize a mid-scale property.
On Periferico, just w of jct Calzada Ventura; at Convention Center. Aves Camelinas & Ventura Puente 58070.
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Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 444 guests
Showing reviews 1 - 5 of 16
6.3
Sandie
Pleasant
family with young children
09-22-2016
Pros: The restaurant was excellent as were the staff in all areas, but especially reception.
Cons: I am in a wheelchair and the hotel advertises itself as OK for people with disabilities. The room was NOT special to my needs and had no adaptations in room or in bathroom. It was pure luck that I could manage.
9.6
Carlos
Exceptional
solo traveller
08-24-2016
Pros: Pool, restaurant,staff , very nice hotel
Cons: Nothing
10.0
Mariana
Exceptional
family with older children
07-19-2016
Pros: .
Cons: .
9.2
Ricardo
Wonderful
solo traveller
07-14-2016
Pros:
Cons: Haven't sent me my invoice yet
7.5
Renato
Good
mature couple
07-07-2016
Pros: Your hotel is functioning well, I will come back
Cons:
9.5
Edgar
Exceptional
young couple
02-26-2016
Pros: the staff was great!!! very polite
Cons:
8.8
Jose
Excellent
mature couple
02-10-2016
Pros: The Restaurant was awesome, good food, good music, good ambient. Garden is ok too. Overall service at front desk and people are nice and smiling. Good point.
Cons: Most of the carpets were damaged or not well repared. Another point, the bathroom sanitary pipes and instalations are not in good state. Need some reparations. Windowss must be cleaned more often.
3.3
Maritje
Poor
family with older children
11-03-2015
Pros: Nothing.
Cons: When I arrived I was told they were overbooked and there were no available rooms, even though I booked with anticipation. They offered to send me to another Best Western in a city 58km away from Morelia, which I didn´t accept. After an hour, they were able to give me only 1 of my 2 booked rooms. I´ll never go back!
8.3
Juliet
Very Good
solo traveller
10-24-2015
Pros: Staff are pleasant, most speak reasonable English. Relaxed atmosphere. I stayed here for 8 days, 5 for work and meetings, then 3 days just for a quiet time to get some work done on my own. It was very nice, and productive.
Cons: No bad experience. Possibly the hotel is a bit far from the city centre, about 30 min walk. Or a couple of dollars for a taxi.
10.0
Trinidad
Exceptional
review category group of friends
08-10-2015
Pros: One day stay...arrived earlier than check in time. Staff was very nice and accommodatEd us...we just had to pay half price...every one was nice and very helpful.hotel is clean and open. Would recommend it to anyone.
Cons: I liked everything about my stay
10.0
Jeff
Exceptional
family with older children
06-17-2015
Pros: Great customer service, awesome pool and other amenities. Great food and perfect location and view of Morelia City!
Cons: We needed a mini-fridge and an iron in the room
3.3
Anonymous
Poor
family with young children
05-30-2015
Pros: Kind waitress
Cons: Never cleaned my room (After 3pm that I came back and discover things asI left them, I ask them to do It in 3 different occasions, they came at9:30 pm; what for?) No hot water to thake a shower and no real interestin solving the issue (it was a general failure for many rooms) Horriblefood (uneatable chicken) Didnt have food we asked for (at least 5different things from the menu). The hotel manager didnt care about myawful experience when I asked to talk to him) Loud music all nightstarting again at 7:30 or 8 am. Staff didnt care about helping you (atfront door, lobby, room service), the only one concerned was thefriendly watress. Cold room service after 1 hour I asked for it. Nobodyanswering the phone in room service. Common phone and no dialinginstructions.
10.0
Liza
Exceptional
family with young children
05-08-2015
Pros: Muy buen hotel, excelentes instakaciones
Cons: Ojalá incluyera desayunos, no tiene plan de comidas
5.0
Rey
Fair
solo traveller
04-15-2015
Pros: Te location and the restaurant
Cons: The beds, door key and the clean time
9.6
Monica
Exceptional
family with young children
03-17-2015
Pros: The hotel was clean, The staff very helpful and amicable. The location was excellent there's a mall across the street, and other attractions withing walking distance.
Cons: the beds were a little hard
7.9
Jack
Good
mature couple
01-25-2015
Pros: Very nice property overall, just a long way from everything except the convention center.
Cons: We could not locate the hotel using our GPS. Spent 3 hours driving in circles trying to find it.
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