Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
You'll mistake this hotel for new following a total 2016 renovation. While the standard guest rooms are modest in size, king studios are spacious and include sofa sleepers. The Mall of America and Minneapolis/St. Paul International Airport shuttle operates daily 24 hours.
Smoke free premises. 200 units. 6 stories, interior corridors.
valet and coin laundry, airport transportation, area transportation-Mall of America.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 295 guests
Showing reviews 1 - 5 of 50
9.6
Anonymous
Exceptional
08-02-2016
Exceptional
Pros: Very clean and beds were comfortable.
Cons: I just wish they had different options for breakfast. Perhaps maybe offer a cook to order at price and simpler things like cereal and bagels for lower cost or free. I realize 13.95 was all you can eat, but unless you order a huge breakfast that seems a little pricey.
10.0
Anonymous
Exceptional
07-30-2016
Convenient fun stay
Pros: The convenience and location. It was also very clean. I would stay there again.
Cons: No jacuzzi
7.1
Anonymous
Good
07-24-2016
Good
Pros: Location and was a nice place
Cons: Room air was hard to get humidity out of room
6.3
Anonymous
Pleasant
07-19-2016
Pleasant
Pros: Pool was warm
Cons: Front staff was unfriendly. No continental breakfast.
8.8
Anonymous
Excellent
06-29-2016
Fabulous
Pros: The staff were really nice and the rooms looked beautiful. This is where we're staying every time we visit Minneapolis.
Cons:
7.5
Anonymous
Good
06-17-2016
Currently being remodeled, rooms are...
Pros: Bed was comfortable. Room was recently remodeled and very clean/modern.
Cons: Toilet was super low- the seat was below knee level!? I cannot understand why they would put in a brand new toilet that is so absurdly low?
Bathroom wall had wall size photo of a tree In the fall- odd choice to put up a seasonal photo as fall leaves during a spring stay do not have the same charm.
Liked the laminate floor instead of carpeting in the bedroom, but some of the design choices-hanging light in the bedroom were a bit off.
7.5
Anonymous
Good
06-14-2016
It worked for us!
Pros: The bed was very comfy.
Cons: The breakfast was lacking.
5.0
Anonymous
Fair
06-14-2016
Passable
Pros: I liked the room was well cleaned and was fairly new. However even though the carpet was new, the company that laid it left the tacking sticking trough....which cut the bottom of my foot and made it bleed, when I approached the management they brushed it off like it was nothing!!!!!!
Cons: The staff acted like they didn't care, were not very professional.....when we were in the elevator, the girl was complaining about her feet hurting and that she couldn't wait to go home....and that she was upset that the computer system wasn't working
10.0
Anonymous
Exceptional
06-03-2016
Exceptional
Pros: The woman at the front counter was nice and made checking in and out a breez . We stayed at the Hyatt place and chose to come here instead due to their horrible customer service and it was a great decision
Cons: Construction started a bit early so it was hard to sleep
2.5
Anonymous
Poor
06-01-2016
I wouldn't recommend the booking...
Pros: N/A
Cons: The booking was inaccurate, the gentlemen from the lobby at night was no help with me not being able to get into room from 236 on May 28, 2016
8.3
Anonymous
Very Good
06-01-2016
Very good
Pros: Beds are comfy. Staff are very friendly
Cons: That it was under construction
7.5
Anonymous
Good
05-29-2016
Would stay here again
Pros: Everything overall good
Cons:
4.6
Anonymous
Disappointing
05-27-2016
New but small!
Pros: Room was clean because it was brand new. Breakfast had a nice variety.
Cons: Didn't tell me when I made reservation that they were under construction. Construction woke us up early. Rooms were small and then the furniture made them even smaller. There wasn't even two feet between end of bed and credenza. Lighting was poor especially in the bathroom.
5.0
Anonymous
Fair
05-26-2016
Hopefully the renovations will give...
Pros: The staff was very friendly and courteous.
Cons: While the hotel was undergoing construction, the facilities were in poor condition. More importantly, the hotel was missing many of the amenities one would normally expect, such as laundry, dining, an adequate exercise room, a safe in the room, concierge, reservations service or local site services. Staff was extremely friendly in telling me they couldn't help me. I switched to another hotel after the second night.
7.5
Anonymous
Good
05-25-2016
Good
Pros: The new look the service and how clean the rooms are.
Cons: The construction but that's okay.
4.2
Anonymous
Disappointing
05-20-2016
Not my normal stay for...
Pros:
Cons: They were under construction and there was absolutely no indication until we arrived.
My car was hit in the lot and the staff could care less.
7.5
Anonymous
Good
05-16-2016
Good
Pros: Room was excellent
Cons: Motel under construction. Would probably not have stayed there had we known.
7.5
Anonymous
Good
05-15-2016
Good
Pros: Updated rooms were very nice.
Cons: Breakfast was poor. To receive a higher rating the breakfast would need to be freshly prepared eggs not out of a box.
Construction Zone. However, although there was construction going on there was no noise that we experienced.
5.4
Anonymous
Fair
04-17-2016
Passable
Pros: Breakfast was good, bed was comftorable, the bathroom was nice, loved the shower
Cons: AC didnt work, small pool, wasnt informed about the construction,
8.8
Anonymous
Excellent
04-08-2016
Fabulous
Pros: The room was newly updated and very comfortable. The airport shuttle was prompt and the staff was very courteous.
Cons: The hotel was under construction. Some odor and debris were in the hallways and elevators.
10.0
Anonymous
Exceptional
03-30-2016
Almost perfect .
Pros: EVERYTHING .
Cons: Parking .
10.0
Anonymous
Exceptional
03-29-2016
Returning from Jamaica layover stop..,
Pros: Property is under remodel but they're not letting that interfere with customer comfort in the hotel rooms, breakfast area, etc
Cons: Sheetrock mud and hanging things where construction guys are tracing wiring, etc in the hallways
4.2
Anonymous
Disappointing
03-22-2016
Stay away from this place!
Pros: The hotel was under construction and the staff was incredibly rude and overcharged me for the room. Room was very small.
Cons: Staff was awful!!!!! Window was cracked.
7.1
Anonymous
Good
02-27-2016
Re modeled Hotel
Pros: The hotel was under re-model when we stayed, as stated at the time I booked a room. It was fairly close to the Mall of America, so we were happy. Unfortunately we couldn't use the pool because it was being re modeled. It will be a very nice hotel when finished. I would stay again the next time we go to The Mall of America.
Cons:
5.4
Anonymous
Fair
02-22-2016
Points don't equal dollars
Pros: Our room looked beautiful and the location was convenient
Cons: the bathroom sink backed up without any obvious cause; the privacy shade didn't work; the air conditioner didn't work; when I asked for a credit (I was literally up all night because the room was hot) they offered me 5,000 points (who really knows what that is worth??) instead of just giving me a portion of my money back.
5.0
Anonymous
Fair
02-19-2016
dissdapointed
Pros:
Cons: We asked for more coffee for room, never got it. Asked for wake up call to make flight, never got it. Room key did not work, so had to go back to desk to re program. Had to walk thru muddy construction site.
5.0
Anonymous
Fair
02-17-2016
Passable
Pros: I liked that they had shuttle service!
Cons: The pool was freezing, the place was under construction which we weren't told about. There was no towels in the pool area and very slippery tile. There was also a film on top of the pool water. When I asked the front desk they said the third party website should've told us about this. The breakfast was ok at best
5.4
Anonymous
Fair
02-07-2016
Shuttle drivers took the extra...
Pros: Shuttle service to and from the MPS airport. The first driver helped load our two bags, and also assisted my wife get into the bus. The second driver did the same as the first, but also drove us up to our snow covered car.
Cons: Renovation is troublesome for everyone, but scheduling the lobby area to be done immediately would start the customer's experience off to a better perception.
6.0
Anonymous
Pleasant
02-03-2016
Pleasant
Pros: The staff was very friendly.
Cons: The hotel was under major construction-- the only reason I chose it and payed more was for the pool/hot tub that was listed on line. Both of which were not usable and I was not made aware of this-very disappointing for us.
7.5
Anonymous
Good
01-27-2016
Nice stopover near the airport.
Pros: Nice room, comfy beds. Good breakfast.
Cons:
7.5
Anonymous
Good
01-26-2016
Wait till it finished
Pros:
Cons: 1/21/2016 under heavy remodel no pool
5.4
Anonymous
Fair
01-19-2016
it was ok for the...
Pros:
Cons: the soda pop out of the vending machine was outdated and you did not have any toothpaste or toothbrush's
3.3
Anonymous
Poor
01-17-2016
Poor
Pros: Nothing
Cons: They could have put on thier web page or told me that they were remolding water was shut off and nosiey staff was great
7.9
Anonymous
Good
01-14-2016
Worth the price
Pros: Close proximity to airport but still very quiet. Good safe parking. Staff and shuttle driver were courteous.
Cons: It was under reconstruction which would have been nice to know when we booked the hotel. We did not have a remodeled room.
3.8
Anonymous
Poor
01-07-2016
Looked like a demolition site...
Pros: The room was OK once you got to it
Cons: The whole place was a construction zone, the lobby smelled like sewer gas
6.7
Anonymous
Pleasant
01-06-2016
Hotel currently in remodel
Pros: The staff was grant and location was handy to the Mall of America.
Breakfast options were decent.
I believe it will be a a very nice place after the model.
Cons: Pool was closed.
Some outlets in the room were so worn out the plugs fell out. Our room hadn't been remodeled yet.
8.3
Anonymous
Very Good
01-03-2016
You get what you pay...
Pros: Hotel rooms were very nice.
Cons: Pool area was small and crowded. No hot tub either
6.7
Anonymous
Pleasant
01-03-2016
Decent stay
Pros:
Cons: Under construction. Was never advertised that it was being remodeled.
4.2
Anonymous
Disappointing
01-02-2016
Wouldnt recommend this hotel
Pros: Location
Cons: I wasn't informed that construction was going on when i was booking the hotel. The breakfast was really poor compared to the other Holiday inn express I've been to.
4.2
Anonymous
Disappointing
12-08-2015
Construction caused a bad stay.
Pros: Front desk staff nice
Cons: Cold room. Construction. Entry not covered. Snow and ice not removed. Noisy. Pool not availablw. Breakfasy was not great.
8.3
Anonymous
Very Good
12-06-2015
Great place to stay
Pros: Everyone was so friendly and accommodating they did a fantastic job despite that the building was undergoing a major renovation.
Cons: Renovation noise and dust
9.2
Anonymous
Wonderful
12-02-2015
I'd stay here again
Pros: Great staff, location and room.
Cons: Room key did not work. Had to have staff member let us in room every time.
7.5
Anonymous
Good
11-28-2015
Relaxing
Pros: The pool wasn't cold , it was very enjoyable, loved the hot tub, rooms were nice
Cons: All the construction going on in and out of hotel
8.8
Anonymous
Excellent
11-06-2015
Fabulous
Pros: location
Cons: noise
10.0
Anonymous
Exceptional
11-04-2015
Great place to stay
Pros: The rooms were clean,the staff was great, and the breakfast was super, pancakes, sausage, biscuits and gravy, rolls you name it it was there and very good, will definitely stay there my next trip to mpls
Cons:
2.5
Anonymous
Poor
10-21-2015
Disgusting
Pros:
Cons: They over priced me
8.8
Anonymous
Excellent
10-20-2015
Fabulous
Pros: Big room, comfortable, close to mall, frig/micro huge plus, nice to have little market unlike most hotels.
Cons: Morning staff a little rude. Pool very busy in evening. Kids couldn't go swimming it was so busy.
9.6
Anonymous
Exceptional
10-13-2015
Very good
Pros: Loved how comfortable the beds were and the perks.
Cons: Tv channel selection was poor.
7.9
Anonymous
Good
10-02-2015
comfortable, fair
Pros:
Cons: I stay in a lot of hotels and I love it when you pay just under a hundred and open the room door and say WOW! This hotel just didn't make that.
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