Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Edged by palm trees, the olive-green accents of this stucco building add to the calming tropical aura. Catch up watching your favorite programs as each room has 42" TVs for your viewing pleasure. Be pleasantly surprised by the airy lobby with its decorative tile floor and contemporary furnishings.
Smoke free premises. 90 units. 4 stories, interior corridors. Accessibility (Call).
Pros: I liked the fact that it felt like a safe environment.
Cons: I did not like the location, as I was trying to be withing the Biloxi city limits and it was a bit further than I had expected. I also hated the beds and bedding, as well as the smell of the room. Also, the decor was outdated.
10.0
Anonymous
Exceptional
08-11-2017
Love the hotel.. There breakfast was the best I ever had at a hotel... I would stay there again if I ever go back to Biloxi...
Pros: Cleanliness, Friendly environment,
Cons: The elevator went down but it was back up in a matter of about and hour.. Had to take the stairs to the fourth floor..There were so many people there that they ran out of towels.. But the over over stay was excellent....
8.0
Anonymous
Very Good
08-11-2017
Pros: Very clean rooms and the staff was friendly
Cons: Didn't get the jacuzzi tub that I booked was a regular shower tub combo with jets in the tub but not a separate jacuzzi.....
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff. Especially front desk attendant. She is so warm and so helping.
Cons: White colored walls. Hospital look.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The appearance was clean and well kept. The room was clean.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: The rooms were spacious
Cons: The rooms were not clean the pillows were stained. We threw off the bed spread because it was stinky. The staff was OK but hidden away most of the time. The parking lot was too small for the amount of guests over the weekeamd.The tub wouldn't drain.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Cleanliness and very good breakfast.
Cons:
6.3
Anonymous
Pleasant
07-20-2016
Hotel was pretty and staff...
Pros: The staff were all very nice and polite.
Cons: First room had wet carpet. Frig was unplugged and a/c was off due to a leak. Hotel wasn't even aware of it until I requested another room but they did move us. The new room was so damp that all of our stuff always felt wet. Room smelled very musky. TV channels too limited, only adult cartoons, not good for 7 yr old. So many people for breakfast there was no place to sit.
10.0
Anonymous
Exceptional
07-16-2016
The staff was great
Pros: The breakfast was great! The staff was really nice
Cons: The room smelled like mildew carpet
7.5
Anonymous
Good
07-14-2016
Allgood
Pros: Enjoyed my stay!! Comfortable bed!! Clean room!! Breakfast good!!
Cons: Everyone is not a morning person!And you are on vacation!! And for breakfast to end at 9:30 really 9:00 because you only have what is left. So breakfast is not until time specified, should say first come or you get what left!! Overall good food!!
4.6
Anonymous
Disappointing
07-13-2016
Worse place ever
Pros: I really didn't like anything it was the worse place I ever stayed at it wasn't worth 152.00 it was hot on the hallway the food was cold and nasty I really want my money back are are a room some Were else better I want my money worth the pool was Dirty and Stanking I was so ready to leave when I made it there
Cons:
8.3
Anonymous
Very Good
07-13-2016
Best Western
Pros: Bed, refrig.,price of room, location, nice staff,quiet, always stay there
Cons: Mildew and mildew smell. Always!
6.3
Anonymous
Pleasant
07-13-2016
It was adequate but I...
Pros: I liked the convenient location to Ocean Springs and I 10. The staff was very courteous. Breakfast was good.
Cons: The room had a strange smell upon entering, tho not enough to feel like we needed to complain & switch rooms. But that night, when the ac was running full on the smell was worse & slightly smokey, even though it was a non smoking room. Pool was cloudy and questionable looking as well. Our room overlooked a very noisy parking lot which made for poor sleeping.
7.1
Anonymous
Good
07-12-2016
Not a true best western...
Pros: Location
Cons: Breakfast, bath room location of paper was out of reach. Building was old and needed remodeling.
7.5
Anonymous
Good
07-11-2016
Comfortable
Pros: Nice hotel reasonable price
Cons:
7.1
Anonymous
Good
07-10-2016
Room nice, breakfast not worth...
Pros: Breakfast area very crowded, beverages should have been moved, better flow. We had to sit outside because no seats inside but the door locked. If we wanted more juice or coffee we had to wait for someone to unlock door and let us in every time.
Cons: See above
3.3
Anonymous
Poor
07-10-2016
Look Elsewhere.
Pros: Do not recommend.
Cons: On night I checked in the wifi was more miss than hit. The room also had a strange odor that hit you right in the face upon opening the door. Breakfast was a cattle call due to limited space with little available food. Hotels advise contacting booking.com who says talk to hotel. We took a loss on room and left early.
10.0
Anonymous
Exceptional
07-09-2016
Best Western, So Great.
Pros: Everyone is always been so nice to My Wife, Myself and our two Grand-Sons. Very Clean, Great Breakfast. This is our 4th or 5th time at this location. We love all the Staff especially Vev and Nadine...
Cons: Nothing
5.8
Anonymous
Okay
07-08-2016
So so stay at Best...
Pros: Breakfast was good.
Cons: Beds the room had a funky odor and it was supposed to be two queen beds and it was two full beds
7.5
Anonymous
Good
07-08-2016
Nice management. Would recommend a...
Pros: Easy access to surrounding areas
Cons: Only the way to enter on and off property. Turning from main road I s difficult tN
10.0
Anonymous
Exceptional
07-08-2016
The communication with people were...
Pros: The stay for value is good location is right all shopping ,restaurants , beaches.
Cons: I could find anything wrong.
9.2
Anonymous
Wonderful
07-08-2016
Superb
Pros: Quite and friendly atmosphere
Cons: Nothing
10.0
Anonymous
Exceptional
07-06-2016
Family vacation
Pros: Staff and the breakfast
Cons:
7.9
Anonymous
Good
07-06-2016
Good
Pros: Clean and good breakfast
Cons: None
4.6
Anonymous
Disappointing
07-05-2016
Find somwhere else to stay
Pros: Breakfast was excellent and workers in the breakfast area were super good to guest the food selection was good and area was clean
Cons: Upon arrival we found our rooms which were supposed to be 2 bed king sweets with 2 beds. we were advised we would not have one of our 2 rooms available on Saturday night. The manager blamed the mistake on Booking.com He then advised that they were sold out for the weekend. Following us showing our reservation confirmation he put us in rooms that were less impressive and not what was ordered So they now has suites available to resale. The rooms we were put in were plain one bed rooms but at least we were told we would have 2 rooms for the length of our stay. The rooms were in need of new window treatment as the curtains were frayed and the AC would turn off on its own in the middle of the night making the room very hot and humid. We were approached by the manager and told our bill was adjusted for our trouble We found our second room had been locked out on -Saturday following our day trip. We were told that room was not available that day and after several minutes we were given back that room. Upon checkout of course we found no discount from the posted price for our troubles as we were told by the manager. We were advised that many times Booking.com makes mistakes causing guest problems quite often though I have used them before with no problems. A selling point of the room was free hi speed internet service but found that service was slow at best and several time not available at all. This was confirmed by several other guest at breakfast service. WE would have used the complimentary guest computer but it remained busy most of the time due to unresponsive WiFI connections in the room. The room we had on the side of the pool was very noisy after 9pm when trying to sleep This hotel in no way deserves the quality rating that it advertises. we will be making a complaint to Best Western International. A room costing 1000 dollars for 4 nights should at least be a quality resort not have so many problems. What happened to guest service
9.2
Anonymous
Wonderful
07-05-2016
Very clean & friendly.
Pros: Liked that entire facility was non-smoking. Very clean and neat. Staff was super helpful.
Cons: Several parking spaces taken up by two or three very large trucks. Made parking difficult on a holiday weekend when hotel was full.
10.0
Anonymous
Exceptional
07-01-2016
Amazing hotel for such a...
Pros: Everything. The staff was super friendly. The room was spacious and extremely clean. The pool was wonderful. I could not have asked for a better place to stay. This was the cheapest hotel out of the six we stayed at on our vacation, and was by far the best of the six! Will definitely stay there again of we are in the area!
Cons: We loved the whole place!
7.9
Anonymous
Good
07-01-2016
Good
Pros: Great price and staff
Cons: Nothing
9.2
Anonymous
Wonderful
07-01-2016
Great customer services!
Pros: VIB did a great job on our room! All above average everything and everybody was great!
Cons: It smells a little in the hall way, but I think it was from the water people was tracking in from the pool! They could've put down some carpet fresher or shampoo the carpet two or three times a month to keep it fresh!
9.2
Anonymous
Wonderful
06-26-2016
Superb
Pros: the staff was very friendly and helpful. the rooms were very clean.
Cons:
8.3
Anonymous
Very Good
06-25-2016
On the edge of fun...
Pros: Staff allowed us to check into available room when we arrived in town and we were able to stow our luggage.... which made our day.
Cons: Although the facility appeared very clean and cared for an older hotel, there was a strong sour smell as you walked into the lobby that lessened as you moved throughout the property. Not sure if 5hey fixed it or I git used to it but it was less intense later that dqy.
5.0
Anonymous
Fair
06-22-2016
It was ok
Pros: Staff was great
Cons: Our room felt damp the whole time.. very uncomfortable.covers floor..
9.6
Anonymous
Exceptional
06-21-2016
Exceptional
Pros: Breakfast was great. Plenty to choose from. And pool was really nice. Kept clean and ready to swim in.
Cons:
8.8
Anonymous
Excellent
06-20-2016
Great place to lay your...
Pros: very good place to stay.Slept well and the breakfast was good.
Cons: The WI-FI was terrible. Could get on but it was very slow and keep dropping the connection.
3.3
Anonymous
Poor
06-15-2016
Keeping looking and use Hotwire!
Pros: Old, needs renovation, not clean, too expensive for the quality
Cons:
9.2
Anonymous
Wonderful
06-15-2016
Stayed there last year and...
Pros: Very large breakfast selection!
Cons: Bed was somewhat uncomfortable.
10.0
Anonymous
Exceptional
06-14-2016
Exceptional
Pros: Everything was great. I would definitely stay here again.
Cons: Everything was great. I wish it was a little closer to the beach.
9.6
Anonymous
Exceptional
06-08-2016
Excellent except breakfast
Pros:
Cons: Breakfast can be improved
7.5
Anonymous
Good
05-31-2016
Despite the little flaws this...
Pros: The staff was very friendly.
The room was clean.
Cons: I had to plug up the AC so the room was stuff and hot.
The draw on the night stand came off, when I open it.
7.1
Anonymous
Good
05-17-2016
Good and bad details
Pros: Good value, nice place
Cons: pool needed tended to, lots of dirt and bugs. No computer system when checkout time came. Could not get confirmation of bill being paid
9.2
Anonymous
Wonderful
04-24-2016
Great bang for the buck!!!
Pros: Staff was super friendly from the lady at the front desk to the young lady serving breakfast! Would stay here again!
Cons:
10.0
Anonymous
Exceptional
04-19-2016
GW made our stay perfect.
Pros: The room was really nice and a value for the price. Breakfast was good and hot.
Cons:
7.5
Anonymous
Good
04-13-2016
Good
Pros:
Cons: breakfast
7.9
Anonymous
Good
03-30-2016
Great family weekend!
Pros: Good hot breakfast, spacious rooms, right off the interstate. Pleasant front desk clerks.
Cons: Room was very stuffy.
9.6
Anonymous
Exceptional
03-26-2016
Friendly Stay
Pros: The staff were very friendly and kind as well as helpful.
Cons: Everything was fine.
7.9
Anonymous
Good
03-23-2016
comfortable, welcoming and I will...
Pros: The Breakfast was a joy, for it being continental. The bed was very ,very comfortable. The staff from the beginning if check in to checking out was very friendly, helpful and overall nice.
Cons: The room could've been a little larger as describe online. And housekeeping should keep up with weather temperature, not everyone wants to walk into an ice cold freezing room and the temp is cold and wet .Also there can some forms of air freshness placed in the rooms .Giving the guest a choice to have it placed into the room.
8.3
Anonymous
Very Good
03-20-2016
Very good
Pros: We just stayed for 1 night on our way to Orlando but had a Good hot breakfast comfortable beds and nice big rooms
Cons: Didnt have very many channels of the tv and the location was good it was right off the interstate but it was still a little ways from the casinos and beach
7.5
Anonymous
Good
03-15-2016
Good
Pros: Staff was very friendly
Cons: The bed was extremely uncomfortable.
10.0
Anonymous
Exceptional
03-09-2016
An outstanding stay
Pros: The room service was very good beds made, clean towels, room very neat
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