This property with a bright and airy lobby atrium offers a small bar and a lively chain restaurant. Upgrades to their large guest rooms include illuminated make-up mirrors and plush upscale bedding.
Smoke free premises. 350 units. 8 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 93 guests
Showing reviews 1 - 5 of 50
7.5
Aaron
Good
solo traveller
09-16-2016
Pros: Chipotle salad was very good.
Cons: Supposed to arrive in 25 minutes, took 40 minutes. A can of beer was served without a glass.
6.3
Alisha
Pleasant
family with older children
09-15-2016
Pros:
Cons: Bed was uncomfortable, had to request housekeeping, very little free parking
10.0
Graeme
Exceptional
mature couple
09-07-2016
Pros: The location of the hotel in relation to the airport and the friendliness of all the staff at reception when to very tired travellers from new Zealand (Kiwis) turned up.
Cons: We have no complaints
7.5
Andrew
Good
family with young children
09-01-2016
Pros: Breakfast buffet
Cons: No refrigerators
2.9
Michael
Poor
solo traveller
08-30-2016
Pros: Nothing comes to mind.
Cons: Cleanliness of the room. There was bacon on the floor when I walked in so no vacuuming was done. You can imagine how that makes a person feel when getting out of the shower with no shoes. No idea what I would have been stepping on. AC was already set to 60 but was not accurate as the room was 75 degrees and very humid. There were hairs all over the towels on the rack and on the bathroom floor. I did not say anything as the attendant seemed put out when I checked in and I only imagined it would go downhill from there if I complained. And to top it all off, paying $10 a night to park is nothing more than gouging. No way I'll stay here again.
10.0
Joy
Exceptional
Business Traveler
08-24-2016
Pros: The location was perfect for my meetings.
Cons:
8.3
Krista
Very Good
young couple
08-23-2016
Pros: The staff was amazing and truly made the experience great. Her name was Jessica!
Cons: The breakfast buffet was fair. The food set out was barely warm, if anything cold. The service was great but the food was not edible.
7.9
T
Good
solo traveller
08-18-2016
Pros: TGIF in the hotel
Cons:
6.7
Spencer
Pleasant
mature couple
08-18-2016
Pros: The cleanliness
Cons: Couldn't use the pool, there were too many unsupervised minors in the pool area
5.0
Verified Hotel Guest
Fair
Traveling as Couple
08-16-2016
Pros: Location
Cons: Cleanliness was not up to par, lots of hair in bathroom, ripped bedding.
6.3
Noor
Pleasant
mature couple
08-14-2016
Pros: The wait staff at breakfast was wonderful! Friendly, helpful and thoughtful!
Cons: The front desk staff almost had a tantrum when we asked to change rooms. We were given a room that might as well have been in a Motel 6 or the Shining originally. Just because you have other groups does not mean that we are at their mercy. We are also PAYING customers.
4.0
Marifas
Disappointing
Traveling as Couple
08-09-2016
Pros:
Cons: Pricey for what they actually have in the room
5.0
Alberta
Fair
mature couple
08-09-2016
Pros: My wife and I enjoy ourselves and especially the speedy response your staff had toward our problems.
Cons: What we didn't like was our first room the carpet smelled really bad. The second one was Major! when we were ready for bed Saturday night, my wife discovered one of our sheets had blood stains on it. This I found to be very appalling and unsanitary. Nor was our sink in the bathroom cleaned from that morning.
7.1
Jdd
Good
mature couple
08-09-2016
Pros: Bed was comfortable and the room was spacious.
Cons: Our room did not have a hair dryer, although we had an empty bag that said hair dryer. I called the front desk to request a dryer. Sadly, the hair dryer was never delivered. Also, the room was a equipped with a Kureg coffee machine, but it didn't work.
10.0
Mary
Exceptional
mature couple
08-08-2016
Pros: so convenient for airport and no cheesy airport facility
Cons: nothing
7.9
Brandi
Good
family with older children
08-04-2016
Pros: Staff very helpful
Cons: Bedspread was visibly dirty
6.3
Short
Pleasant
solo traveller
08-03-2016
Pros: Staff was very nice. Beds were comfortable. Breakfast option was nice, but at an additional $20
Cons: Excessively cold throughout entire hotel. As well, it makes no sense that there is a parking fee for each night of stay. The breakfast was good, but not worth the additional $20 upcharge to the room stay.
8.0
Linda
Very Good
Traveling as Couple
08-02-2016
Pros: Staff was very friendly and professional. Proximity to the airport was great
Cons: Common hallways were dirty. Looked like it hadn't been vacuumed in awhile.
10.0
Jean
Exceptional
solo traveller
08-02-2016
Pros: The bed was very comfortable and I slept well
Cons:
8.0
Wendy
Very Good
Family with Teens
08-01-2016
Pros: Balcony was nice feature
Cons: In hotel restaurant tgifridays was not good - dirty, understaffed. We left and ate elsewhere.
8.8
Cheryl
Excellent
solo traveller
07-29-2016
Pros: The staff was very helpful. The bed was comfy and I slept very well. Fitness room was well equipped and spacious.
Cons: The only thing i lacked was a hot tub.
The add on taxes and parking really jacked up the price.
10.0
Alicia
Exceptional
07-28-2016
Pros: Rooms were really nice.
Cons: Having to pay for parking.
1.0
Yadira
Very Poor
Family with Young Children
07-24-2016
Pros: Nothing.... Staff at the downtown hotel were more friendly then the one near the airport. They didn't even know the directions at the airport for the shuttle
Cons: After we reserved and paid our room. They overbooked the hotel and sent us to the hotel in downtown. After I called about the delayed. So instead of been 5 mins from the Airportwe were 20 mins.
6.7
David
Pleasant
young couple
07-22-2016
Pros: Room decor and furniture was very appealing and comfortable
Cons: The check in person seemed inconvenienced with us being there and was not pleasant and gave no hotel information regarding parking, room location or map or restaurant info.
8.3
Teresa
Very Good
young couple
07-21-2016
Pros: The bed was very comfortable.
Cons:
9.6
Martin
Exceptional
mature couple
07-20-2016
Pros: Staff is extremely pleasant and efficient.
Cons: Nothing
1.0
Verified Hotel Guest
Very Poor
Family with Teens
07-19-2016
Pros: Nothing
Cons: We were given two rooms with King bed. The tub was nasty in one room. The staff was very unfriendly. When I asked for roll away cart I was told they had a full house none were available. When I asked for extra pillow and cover nothing was available.
8.0
Kristine
Very Good
Family with Teens
07-16-2016
Pros: Great hotel. Staff was friendly and helpful, rooms were clean and there were plenty of amenities -- pool, work out room, pamphlets of things to do in the area, restaurant on site, etc.
Cons: Would love to have used a hot tub. There was a little renovation going on but it really was not bad. Getting back to the hotel on surface streets seems impossible. You have to get on the freeway, get off, and then get back on.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-07-2016
Pros: The hotel has many amenities, and the rooms are spacious AND include a microwave & fridge.
Cons: Charge for parking.
10.0
Mario
Exceptional
Family with Young Children
07-07-2016
Pros: What it offered
Cons:
8.0
Nitin
Very Good
Family with Young Children
07-06-2016
Pros: It is an excellent hotel not very far from down town. Tye staff was helpful and the rooms were great. The only thing that sucked was parking charges.
Cons: Parking charges
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-06-2016
Pros: Everything was great!
Cons: No
3.0
Diane
Poor
Family with Young Children
07-02-2016
Pros: It was a waiste of money. The pool was mildly warm while the air conditioning was blowing full speed on me so I was freezing cold. The beds were small, most definitely not full size, I would say a little bigger than twin size. Staff was not helpful
Cons: Everything.
2.5
Chavanna
Poor
young couple
06-28-2016
Pros: Nothing
Cons: They charged me the wrong amount and didn't fix it. My room smelled like smoke. I have horrible asthma and I'm very sensitive to smoke.
8.8
Gayle
Excellent
solo traveller
06-09-2016
Pros: Bed fabulous food excellent
Cons: Too expensive on a tuesday night i spent over $200 and other times it is only about $115
10.0
Tracy
Exceptional
family with young children
06-03-2016
Pros: The breakfast buffet was delicious.
Cons: I was pleased with everything. The service was great and I was very comfortable.
6.7
Kevin
Pleasant
mature couple
05-31-2016
Pros:
Cons: There was somebody"s toenails by the bed when we got to the room and somebody's hair in the shower. Another draw back was having to pay for parking when you already paid for the room.
10.0
Morgen
Exceptional
solo traveller
05-30-2016
Pros: The location was perfect - so close to everything. The staff was extremely kind and helpful. Facilities were very clean, and I felt safe staying there as a young female solo traveller. I would recommend staying here for any trip to St. Louis.
Cons: The wifi was a little slow at times. I ended up just using my hotspot.
8.3
Brian
Very Good
mature couple
05-19-2016
Pros: Convenience of location for early morning flight departures.
Cons: All good
6.7
Steven
Pleasant
mature couple
05-06-2016
Pros: Location is good ,
Cons: Left clothes in a drawer took five calls before they were located . They arrived today , we are thankful several hundred dollars in value. Was charged 10 a day for parking even though we parked in a handicapped space in front of the hotel.
7.5
Garrett
Good
young couple
04-19-2016
Pros:
Cons: Paying for parking is a joke.
10.0
Stephanie
Exceptional
Traveling as Couple
04-18-2016
Pros: Nice casual restaurant on site. Big rooms with comfortable beds.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
03-10-2016
Pros: Hotel was very adequate for our need.
Cons: I was not aware they charged for parking. Also, I was not willing to pay $14.99 for breakfast.
7.1
Sharron
Good
young couple
03-03-2016
Pros: The room was nice.
Cons: The hotel had kids jumping around down in TGI Firday's. We wanted to go for dinner but it was just to roudy. Had to go outside of hotel for dinner and really didn't want too.
6.0
Verified Hotel Guest
Pleasant
02-28-2016
Pros: Nice roomy rooms up to date friendly staff.
Cons: Got to room and blow dryer was missing. Coffee packet was opened and put back into basket. Heavy sheets that rustled as you turned over.
10.0
Delitha
Exceptional
mature couple
02-23-2016
Pros: The pillows were very soft! The hotel was quiet & relaxing!
Cons:
10.0
Rev
Exceptional
mature couple
02-15-2016
Pros: Lovely hotel and excellent food plus great staff.
Cons: loved everything
10.0
Sally
Exceptional
mature couple
01-24-2016
Pros: Very comfortable room. Good food. Convenient shuttle to the airport.
Cons:
10.0
Steven
Exceptional
Business Traveler
12-27-2015
Pros: Shuttle driver picked me up from rental car drop off location, the next day I used shuttle to go to airport, thus saving 1 day of rental charges and ride to airport was convenient, quick and easy Snd didn't have to pay to park rental car. Loved it
Cons: All was great, nothing negative
10.0
Travis
Exceptional
Traveling as Couple
12-22-2015
Pros: Hotel Employee at the front desk were awesome! They were so friendly and very helpful, being our first time in the city. Next time we're in the area, we are definitely staying at the Crown Plaza.
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