This property with a bright and airy lobby atrium offers a small bar and a lively chain restaurant. Upgrades to their large guest rooms include illuminated make-up mirrors and plush upscale bedding. Some guest rooms include balconies, either indoor or outdoor.
Smoke free premises. 350 units. 8 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 137 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
07-14-2017
Pros: Room was nice. Bed comfortable.
Cons: We did not receive any room service on Saturday therefore no clean towels, or beds made. We came back to the room just as we had left it.
4.0
Anonymous
Disappointing
07-14-2017
Pros: Rooms were very clean
Cons: No refrigerator in room, Pool was cold, parking was $10
10.0
Anonymous
Exceptional
07-14-2017
Pros: Friendly staff
Cons: room a little to cold.
2.0
Anonymous
Poor
07-14-2017
Pros: Rooms are nice and comfortable.
Cons: The service at this hotel is horrendous. I have stayed here several times and check in is usually slow or there is a problem with it. The last time I was checked into a room that already had someone in it, the hotel didn't even know the room was occupied.
9.0
Anonymous
Wonderful
07-14-2017
Pros: The room and lobby was nice.
Cons: Parking.
9.0
Anonymous
Wonderful
07-14-2017
Pros: Comfortable bed, room size, restaurant on site and location to airport with shuttle.
Cons:
7.0
Anonymous
Good
07-14-2017
Pros: Clean and well maintained.
Cons: No restaurants nearby and onsite restaurant is horrible.
5.0
Anonymous
Fair
07-14-2017
The front desk personnel seemed helpful. I had a smoker in the room next to me with smoke pouring in from under the door that combines the room. It was nauseating. I called the front desk and on the second call they sent somebody up and they knocked on the door next to me. The smokers denied they were smoking and the security person left, but it did the trick. The maid service was odd. Out of six days, the room was only serviced thoroughly once (bed made, etc.). All other days, the only thing they did was to change out the towels . . . and even then the wash clothes were left in the tub. I ran out of shampoo and soap. Weird. I didn't call the front desk because I was up for the hassle. TGI Fridays is the connected restaurant that services the hotel. I bypassed other restaurants on my way to the hotel one late night, knowing the restaurant was open until 11:30. I arrived at 11:10 and was told the restaurant was closed and food service had been terminated. After pointing out it was only 11:10, the hostess checked with somebody and he yelled across the restaurant that they were closed. Did I want a drink at the bar? I put up a fuss, but to no avail. I complained to the hotel (and TGI Fridays) and was invited back for a free meal. But . . . I came away from the experience feeling like I was not being heard. A pilot in the elevator said he and his colleagues run into that all the time there and have just stopped going to the restaurant when it is late. The room was fine, but needed maintenance. Touch-up paint, etc. My biggest complaint, though, is the internet. Very intermittent and SLOW. I mean way slow. Useless. This was a work trip. I ended up having to tether to my cell and used TONS of very expensive data. I would not return to this hotel for this sole reason.
Pros: Beautiful hotel. I love these hotels with the huge atriums, etc. Parking was convenient. TV in room was great . . . both in size and quality, but also programming.
Cons: Internet is painfully slow and intermittent. Avoid this hotel if you need internet. Room needs some touch-up painting, etc. Maid service bad. Only one day out of six did they clean the room as expected. All other days they just replaced the towels. Weird.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Beautiful hotel very spacious in a wonderful location.
Cons: Bath tub was dirty
10.0
Anonymous
Exceptional
07-14-2017
Pros: great experience all around
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Pros:
Cons: There was a misunderstanding about the parking fee, staff showed no compassion or concern when it was clearly their fault. We were not informed of several amenities that were available.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Shuttle driver picked me up from rental car drop off location, the next day I used shuttle to go to airport, thus saving 1 day of rental charges and ride to airport was convenient, quick and easy Snd didn't have to pay to park rental car. Loved it
Cons: All was great, nothing negative
6.0
Anonymous
Pleasant
07-14-2017
Pros: Nice roomy rooms up to date friendly staff.
Cons: Got to room and blow dryer was missing. Coffee packet was opened and put back into basket. Heavy sheets that rustled as you turned over.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Very attentive staff. Rooms are comfortable and very clean..
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Pros: Nice casual restaurant on site. Big rooms with comfortable beds.
Cons:
5.0
Anonymous
Fair
07-14-2017
Pros: Facility was Nice
Cons: TGI friday looks like microwave food. one girl at front desk tried to act classy, but trying to add everything that is possible to the bill. we got charged parking twice when I clearly told her we only have one car, wasted my time go back and forth to fix
1.0
Anonymous
Very Poor
07-14-2017
Pros:
Cons: The room I checked into was dirty. The shower and beds were dirty. Trash was in every trash can. It was a mess I wanted my money back but there was nothing I could. I am furious about this because I received poor customer service.
10.0
Anonymous
Exceptional
07-14-2017
Pros: The staff was excellent
Cons: For a hotel of that star rating there was no refrigerator in the room
3.0
Anonymous
Poor
07-14-2017
Pros: It was a waiste of money. The pool was mildly warm while the air conditioning was blowing full speed on me so I was freezing cold. The beds were small, most definitely not full size, I would say a little bigger than twin size. Staff was not helpful
Cons: Everything.
8.0
Anonymous
Very Good
07-14-2017
Pros: Great location in relation to the airport and all the major freeways. Great architecture & amenities.
Cons: What is it about hotel cleaners that they don't check behind doors? Yeah, debris & dirt behind the bathroom door. Plus our room was directly above the AC units -- very loud.
8.0
Anonymous
Very Good
07-14-2017
Pros: It is an excellent hotel not very far from down town. Tye staff was helpful and the rooms were great. The only thing that sucked was parking charges.
Cons: Parking charges
9.0
Anonymous
Wonderful
07-14-2017
Pros: Everything was great!
Cons: No
10.0
Anonymous
Exceptional
07-14-2017
Pros: The hotel has many amenities, and the rooms are spacious AND include a microwave & fridge.
Cons: Charge for parking.
10.0
Anonymous
Exceptional
07-14-2017
Pros: What it offered
Cons:
8.0
Anonymous
Very Good
07-14-2017
Pros: Interior was good.
Cons: Before submitting the booking, you need to provide a summary with amenities.
8.0
Anonymous
Very Good
07-14-2017
Pros: Great hotel. Staff was friendly and helpful, rooms were clean and there were plenty of amenities -- pool, work out room, pamphlets of things to do in the area, restaurant on site, etc.
Cons: Would love to have used a hot tub. There was a little renovation going on but it really was not bad. Getting back to the hotel on surface streets seems impossible. You have to get on the freeway, get off, and then get back on.
1.0
Anonymous
Very Poor
07-14-2017
Pros: Nothing
Cons: We were given two rooms with King bed. The tub was nasty in one room. The staff was very unfriendly. When I asked for roll away cart I was told they had a full house none were available. When I asked for extra pillow and cover nothing was available.
1.0
Anonymous
Very Poor
07-14-2017
Pros: Nothing.... Staff at the downtown hotel were more friendly then the one near the airport. They didn't even know the directions at the airport for the shuttle
Cons: After we reserved and paid our room. They overbooked the hotel and sent us to the hotel in downtown. After I called about the delayed. So instead of been 5 mins from the Airportwe were 20 mins.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Clean room and location
Cons: Don't like paying $10.00 parking after paying the value of the room . Let me know the parking fee prior to booking.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Rooms were really nice.
Cons: Having to pay for parking.
8.0
Anonymous
Very Good
07-14-2017
Pros: Staff was very friendly and professional. Proximity to the airport was great
Cons: Common hallways were dirty. Looked like it hadn't been vacuumed in awhile.
5.0
Anonymous
Fair
07-14-2017
Pros: Location
Cons: Cleanliness was not up to par, lots of hair in bathroom, ripped bedding.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Convenient and comfortable
Cons:
8.0
Anonymous
Very Good
07-14-2017
Pros: Room was nice. Was on the "club level" apparently, but having stayed in a crown plaza club level room before, it didn't seem to have as much to offer. But the bed was very comfortable and that was the most important thing!
Cons: Was told on-site TGI Fridays was open til 10pm, arrived at 9:45 to find "last call" had happened. When pressed, mgr said he could get us something, but didn't want to eat from closed kitchen. Gave us gift card for lunch, but it was disappointing.
10.0
Anonymous
Exceptional
07-14-2017
Pros: I was in town for a convention, the location was great and everything I needed was near.
Cons: I wished my room would have had mini refrigerator and micro wave.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Check in agent was very nice and hotel was very nice.
Cons:
2.0
Anonymous
Poor
07-14-2017
Pros: Proximity to the airport.
Cons: our room was missing so many things. Wastecan, kleenex, blanket for 1 bed and hair dryer. This was definitely not Crowne Plaza standard. As we discovered each thing missing throughout the night it always took 2 calls and 30-45 min. to receive the item.
7.0
Anonymous
Good
07-14-2017
Pros: It has a TGIF within the hotel, its close to the airport, and the hotel offers a shuttle to the airport.
Cons: I had a difficult time trying to warm the room. Although the room Had a thermostat, turning it up did not warm the room.
10.0
Anonymous
Exceptional
07-14-2017
Pros: There was a large group of stranded tourists and we were pulled to the side and registered. We appreciated that
Cons:
10.0
Anonymous
Exceptional
07-14-2017
Pros: Very nice, comfortable room. The relaxation products were great!
Cons: The bathroom was dated and the vent above the tub was filthy with dust/lint. It clearly hasn't been cleaned in months.
3.0
Anonymous
Poor
07-14-2017
Pros: Location
Cons: Restaurant was perhaps the worst ever
1.0
Anonymous
Very Poor
07-14-2017
Pros: Nothing
Cons: They are supposed to be 4 stars and they have no amenties, they don't have glasses in the room, only foam cups.our room wasn't cleaned until late,no towels, The floor in the restaurant was very nasty and sticky and after waiting 45 mins the food was cold.
10.0
Anonymous
Exceptional
07-14-2017
Pros: The front desk clerk was really polite and helpful. The entire staff was very nice. I really like the fact that this hotel has a restaurant and room service.
Cons: I did not like the Large American Roach that was in my bathroom. I was very up set and not able to sleep well Sunday night.
6.0
Anonymous
Pleasant
07-14-2017
Pros: The desk clerk put me on their best floor.
Cons: No
10.0
Anonymous
Exceptional
07-14-2017
Pros: The location is great, room was neat and clean, private balcony overlooking the inside pool and dining area of the lower lobby. I was really impressed.
Cons: No
10.0
Anonymous
Exceptional
07-14-2017
Pros: That TGIF was in the bottom of the hotel
Cons: They didnt have washer and dryer
1.0
Anonymous
Very Poor
07-14-2017
Pros: Room was fine, housekeeping good.
Cons: I had to wait over an hour for the shuttle at St. Louis intern airport. I kept calling the front desk to find out when it would arrive they kept lying to me, kept saying it's going to be ten minutes. Complained to the manager and he seemed indifferent.
10.0
Anonymous
Exceptional
07-14-2017
Pros: Their understanding as we were stranded due to airline error! Picking us up to and from airport was such a blessing and eased our stress immensely. Thank you for EVERYTHING!
Cons: Just not having toothpaste ... we were stuck without luggage and that was tough.
9.0
Anonymous
Wonderful
07-14-2017
Pros: Staff was very helpful and friendly.
Cons: We did not realize that you have to pay $10 for parking. No continental breakfast.
10.0
Anonymous
Exceptional
07-14-2017
Pros: There were absolutely no complaints. The staff was friendly. The rooms were great.
Cons: I didn't like the fact that the entrance was right on a highway. It was uncomfortable to us accessing it. I thought the service at the hotel TGIFridays was slow.
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