The lobby here is grand and inviting. Rooms are nicely appointed and make the regular business traveler feel right at home with their big desks and extra outlets.
Smoke free premises. 201 units. 6 stories, interior corridors. Accessibility (Call).
It was in a convenient location and the staff was great.
Pros: It was nice and comfortable.
Cons: There were a fe hairs in the bathtub. The room was outdated and needed some touch up paint . Other than that it was nice and comfy
6.0
Susan
Pleasant
Family with Young Children
09-22-2017
Pros: The location was perfect and the manager went above and beyond to makeup for the staff's downfall. She comped the room and a dinner and breakfast, because I couldn't get my money back for 8 days and we needed the cash I had for gas and such, to get home.
Cons: They charged my card before I ever arrived. They showed I checked in at 9 am when I didn't get there until 3pm. They took over $--- and change out of my account, and really messed up the trip. We didn't get to go to Legoland or the aquarium as planned.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-22-2017
Pros: Location, staff courtesy, and breakfast with a special order cook for eggs and omelets. The lobby has guest seating, tables, FP, and TV. Great for having visitors when staying in town.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-22-2017
Pros: Hotel was in a great location.
Cons: The wallpaper was coming off the walls, and there was mold on the shower curtain.
8.0
Stephen
Very Good
09-22-2017
Pros: Everything you need is very close
Cons: The business center and internet was having troubles in the hot tub did not work
8.0
Brandon
Very Good
09-22-2017
Pros: The location was great. Stayed there for a chiefs game. Staff was excelent. And they included free breakfast.
Cons: The water pressure in the shower was reallly poor. And the hot tub was really cold...
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
09-22-2017
Pros: There was nothing great about this hotel. Room was pretty mediocre for a 3-star hotel. The best thing was proximity to I-70 and to some restaurants and stores.
Cons: Renovations on the first floor made coming in and leaving kind of annoying. One of the two elevators was out of service, so I ended up waiting nearly 5 minutes each time I needed to go up or downstairs.
6.0
Keith
Pleasant
Business Traveler
09-22-2017
Pros: Very good location and easy access from interstate
Cons: Hotel undergoing lobby renovation. Time for an overall property improvement program. More than a bit tired.
7.0
Verified Hotel Guest
Good
Traveling as Couple
09-22-2017
Pros: Staff we very friendly and the breakfast buffet you could purchase was very good.
Cons: The curtains in the bedroom either didn't work or were not dark enough as intended. The lobby was being renovated.
1.0
Michelle
Very Poor
09-22-2017
Pros: Not much
Cons: This hotel was a disappointment. Under construction and ugly
9.0
Verified Hotel Guest
Wonderful
Family with Teens
09-22-2017
Pros: Staff was kind and even called to check on us within the first hour of our stay.
Cons: Renovating so somethings torn apart. Hot tub also not working
7.0
Joseph
Good
09-22-2017
Pros: Location is excellent. Good breakfast. Nice weight room.
Cons: Pool wasn't ready. Rooms were ok.
7.0
Peter
Good
Business Traveler
09-22-2017
Pros: Hard to say, as the hotel was in the middle of a massive renovation during my stay. Seemed okay overall, but did not meet my expectations of a Hilton Garden Inn. Seemed below average for this hotel chain.
Cons: Low flow water showers, hate them. Saves 20% on water to take a 50% longer shower to rinse yourself! Room had temperature issues (too hot/too cold, never just right). Hotel overbooked and watched other guests not get rooms because of it.
8.0
Julia
Very Good
Family with Young Children
09-22-2017
Pros: This hotel is in a great location right off of I 70. It has lots of restaurants all around it and shopping.
Cons: The only thing we did not like is that it was under construction. A full renovation! We did not know this when we book the hotel and we were disappointed to find out that the hotel pool and hot tub were closed. they gave us free breakfast because of that
8.0
Verified Hotel Guest
Very Good
09-22-2017
Pros: Location
Cons: Room was not clean, lot of remodeling going on but the staff worked well around customers.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-22-2017
Pros: Room looked nice, hotel under construction.
Cons: The pool was not functional yet, big disappointment for our kids. There was also a domestic dispute in the room next door which woke us in the middle of the night. That was upsetting and disruptive for an early morning departure.
10.0
Sonya
Exceptional
09-22-2017
Pros: Great hotel. Comfortable bed. Very clean.
Cons: Under construction.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
09-22-2017
Pros: Great location with good restaurants and a great mall in the area.
Cons: Room wasn't cleaned. We had no towels and overflowing trash when we returned to our room. Very disorganised breakfast service, but good food. Does not live up to the Hilton brand. Will not return.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
09-22-2017
Pros: The location was great as an entry into Kansas City without the heavy traffic of the City itself, and the hotel is literally surrounded by great choices for meals.
Cons: Under long-term construction, lobby a mess with cardboard on the floors. Much-anticipated pool was closed for renovation. Got to room and found it hadn't been cleaned. Given new room, but no attempt at compensation. (Comp breakfast would have been nice.)
10.0
Edgar
Exceptional
Solo Traveler
09-22-2017
Pros: Room was nice.
Cons: Had t.o pay for breakfast
7.0
Tyrell
Good
Family with Teens
09-22-2017
Pros: The staff was great.very accommodating.
Cons: We had the double room and they were the hardest mattresses I've ever slept on. I thought about sleeping on the floor.
7.0
David
Good
Traveling as Couple
09-22-2017
Pros: The best thing about this hotel was the staff. The eargerness to ensure that we were comfortable and safe. They continued checking on us throughout the remainder of our stay. Our trip could have very easily been a complete disaster with any other hotel
Cons: The only thing i did not like about this hotel was that they were over booked. Upon arrival and checkin, we were given a room envelope that had the room number printed inside with 2 keys. When we entered room, we found someone asleep in the bed. Not safe
3.0
Verified Hotel Guest
Poor
Traveling as Couple
09-22-2017
Pros: good location,
Cons: the room was adequate, but it smelled like cat pee.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
09-22-2017
Pros: Very clean room with comfortable beds. Great location near restaurants/shopping.
Cons:
9.0
Verified Hotel Guest
Wonderful
Senior Traveler
09-22-2017
Pros: Friendly staff. Located right beside a great bike trail.
Cons:
2.0
Verified Hotel Guest
Poor
Family with Teens
09-22-2017
Pros: Nothing
Cons: the elevators where run down. They would get stuck on floors and where hot as hell when riding. The hotel had a pungent Oder that only got worse when you got to the hallways. Small pool and no vent in bathrooms
10.0
Brian
Exceptional
09-22-2017
Pros: Everything was great
Cons:
10.0
Thomas
Exceptional
Family with Young Children
09-22-2017
Pros: Clean and well maintained facility. Staff was courteous and attentive to our family needs and requests.
Cons: The pool and hot tub were not working due to routine maintenance and painting on the first floor and east stairwell. But these are all required to keep a facility running and the staff was very accomodating.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-22-2017
Pros: Newly Remodeled
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-22-2017
Pros: Good location.
Cons: Staff gave us two double beds instead of a king room when we we're obviously traveling as a couple. Offered complimentary breakfast to other guests but not to us.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-22-2017
Pros: Staff seems to be going out of the way to make the experience enjoyable. We were given bottled water and peanuts upon arrival and the breakfast was amazing. The bed was super comfy as well.
Cons: The pool was closed for maintenance and the whole place has a loud convention center feel.
9.0
Brian
Wonderful
Solo Traveler
09-22-2017
Pros: Attractiveness and cleanliness. High quality for 3 stars.
Cons: A strange noise through the night, but did not keep me awake. Like something running.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-22-2017
Pros: The staff was very nice and helpful. Hotel employee took her time in helping us find a Starbucks for my husband. Breakfast was great and so many choices. The room was very clean. Would stay here again.
Cons:
10.0
William
Exceptional
Family with Young Children
09-22-2017
Pros: Great breakfast. Very clean.
Cons:
10.0
Brittany
Exceptional
Traveling as Couple
09-22-2017
Pros: The location and the staff
Cons: Not really
10.0
Rhonda
Exceptional
Solo Traveler
09-22-2017
Pros: Nice friendly staff.
Cons:
10.0
Vicki
Exceptional
Group Traveler
09-22-2017
Pros: It was a beautiful hotel; exceeding all my expectations! Loved the option for a great breakfast for a small fee! I'd stay there again without any hesitation!
Cons:
7.0
Brittany
Good
Traveling as Couple
09-22-2017
Pros: Sleeping
Cons:
10.0
Thomas
Exceptional
Family with Young Children
09-22-2017
Pros: This is a clean well run facility with a special focus on customer service. The rooms are roomy and clean, the pool, hot tub and workout room are all well maintained. The breakfast buffet is reasonably priced and very tasty.
Cons:
10.0
William
Exceptional
Solo Traveler
09-22-2017
Pros: Excellent hotel for both business and vacation travel.
Cons: On my recent visits, the checkout at front desk could not provide a receipt.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-22-2017
Pros: location
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
09-22-2017
Pros:
Cons: The spa was not in service due to maintenance! This is the second time this has happened at this location. Booked this location for this amenity.
10.0
Don
Exceptional
Business Traveler
09-22-2017
Pros: Everything was great
Cons: Parking could be better but no problem
9.0
Verified Hotel Guest
Wonderful
Business Traveler
09-22-2017
Pros: Location
Cons: No
8.0
Ronald
Very Good
Traveling as Couple
09-22-2017
Pros: location and staff
Cons: poor beds not comfortable
10.0
Roxanne
Exceptional
Traveling as Couple
09-22-2017
Pros: Close to the freeway. Very clean!
Cons:
5.0
Marlene
Fair
Traveling as Couple
09-22-2017
Pros: It was adequate.
Cons: Did not seem well maintained.
10.0
Jean
Exceptional
Business Traveler
09-22-2017
Pros: Great location.
Cons:
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
09-22-2017
Pros: The location is good. It's right next to Hereford House, which is just SO good.
Cons: Pool next to rooms? Noise, chlorine smell, wet hall carpet.... Sewer gas smell in room.... Ants on the desk?! No, I hadn't brought in food. Free Wi-Fi dropped out constantly. Paid version no better.... No hot water.... Worst trip ever....
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