The lobby here is grand and inviting. Rooms are nicely appointed and make the regular business traveler feel right at home.
Smoke free premises. 201 units. 6 stories, interior corridors. Accessibility (Call).
Pros: Excellent hotel, great staff and comfy beds.
Cons:
9.6
Eda
Exceptional
solo traveller
09-06-2016
Pros: The room was comfortable.And clean.
Cons: The air conditioning was malfunctioning.
9.2
Joyce
Wonderful
family with older children
08-28-2016
Pros: Great staff!! Very helpful. The air conditioning unit leaked water on the floor. ..they offered us to change rooms but it was 11:30 pm so we just stayed. Overall happy and would stay there again!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-17-2016
Pros: Newly Remodeled
Cons:
7.1
Gary
Good
mature couple
08-15-2016
Pros:
Cons: They did not give us no-feather pillows as requested and didn't have any when we asked after arrival.
Also, the pool and hot tub were not working properly.
10.0
Thomas
Exceptional
Family with Young Children
08-10-2016
Pros: Clean and well maintained facility. Staff was courteous and attentive to our family needs and requests.
Cons: The pool and hot tub were not working due to routine maintenance and painting on the first floor and east stairwell. But these are all required to keep a facility running and the staff was very accomodating.
8.8
Laura
Excellent
solo traveller
08-03-2016
Pros: The location. I needed to be close to the hospital.
Cons: I have no complaints.
10.0
Asiya
Exceptional
review category group of friends
08-02-2016
Pros: The breakfast was delicious
Cons: The elevators were not working properly so we had to take either the stairs or the service elevator. Also, the service elevators, public elevators and stairwells were very hot.
7.0
Dennis
Good
07-27-2016
Pros: The Friendly staff.
Cons: There Was A Weird Smell In Certain areas.
7.5
Heather
Good
family with young children
07-26-2016
Pros: Location is great - we came to KC for a Royals game.
Cons: They only had King rooms available and all the roll always were taken so our kiddos had to sleep on the floor. $185/night seems like a lot when half your family doesn't have a bed.
Also, we got in late but called around 11 pm to let them know we were still coming that night. When we arrived at midnight, we had to wait another 30 minutes for our room to be ready.
Pool was small, hot tub was broken.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-25-2016
Pros: Easy to find!!!
Cons: Didn't have a free breakfast to guest!
7.9
Vacation2016story
Good
family with older children
07-24-2016
Pros: We liked the location: close enough to Kansas City, but out in a suburb. Plenty of restaurants within walking distance. Safe area and pleasant.
Cons:
4.6
Stephen
Disappointing
mature couple
07-23-2016
Pros: The food was good for breakfast. Compared to your competition breakfast could have been free like Embassy Suites.
Cons: The front desk staff was unfriendly at check in - they acted like I didn't have a reservation at first - then acted like they didn't understand online booking. They never smiled or said thank you - disappointing for a place named Hilton.
8.0
Verified Hotel Guest
Very Good
Business Traveler
07-20-2016
Pros: It was nice it was attached to a restaurant and bar. Hotel appeared nice. It smelled a little in the hallways and was stuffy in our room.
Cons: I found it odd that we had to pay for our breakfast. Cannot remember the last time that a hotel did not offer complimentary breakfast with your stay.
3.3
Hilton
Poor
family with older children
07-19-2016
Pros:
Cons: The lobby and elevator floors were dirty. The hallways and elevator were hot and the elevators were slow. The double rooms should have queen beds. Our mattress had a large brown stain right by the pillow. The fitted sheet was so thin we could see the stain. The mattress was very uncomfortable and the sheet were rough. The toilet paper was like sandpaper. We have stayed at a Hilton Garden Inn in Clarksville TN on a regular basis and they are so much better - can't believe it is the same company. Others from our group stayed at the Drury Inn that was close for much less and had much better accommodations!!
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
07-12-2016
Pros: Location.
Cons: Front desk staff wasn't friendly. Room and halls had smoke smell. Pool is small. For the cost of the room, I felt like breakfast (or at least some kind of voucher) should have been offered. Room got a wake-up call at 5:30 that was not requested.
8.8
Lance
Excellent
mature couple
07-10-2016
Pros: Good clean rooms. Staff was good. Dinner at attached Hereford House was great. Charge for breakfast, but good quality food.
Cons: Went to use spa before getting back on road and it wasn't hot.
7.9
Tracy
Good
family with older children
05-31-2016
Pros: Nice location right off Interstate 70 and near a lot of shopping. Solomon at front desk was very nice.
Cons: Queen beds in rooms would be better than doubles. Also, for rate of $155, breakfast should be included.
8.8
Dave
Excellent
family with young children
05-31-2016
Pros: Layout of hotel was easy; great location for our stay; nice/accommodating staff.
Cons: Didn't know the double-bed/mattress was adjustable until after our stay; a tiny bit pricey.
7.0
David
Good
Traveling as Couple
05-18-2016
Pros: The best thing about this hotel was the staff. The eargerness to ensure that we were comfortable and safe. They continued checking on us throughout the remainder of our stay. Our trip could have very easily been a complete disaster with any other hotel
Cons: The only thing i did not like about this hotel was that they were over booked. Upon arrival and checkin, we were given a room envelope that had the room number printed inside with 2 keys. When we entered room, we found someone asleep in the bed. Not safe
5.0
Chris
Fair
family with older children
05-11-2016
Pros: The place was in ideal location for our needs
Cons: The beds were small, not the queen sized advertised. The place was under construction the pool was the size of a hot tub. Not very comfortable
9.0
Verified Hotel Guest
Wonderful
05-02-2016
Pros: Location was safe, plenty of eating options and attractions. Very nice hotel.
Cons: It was under renovation which just made for some inconveniences like indoor pool was closed. Great otherwise.
7.0
Scott
Good
Family with Teens
05-02-2016
Pros: Clean and quiet.
Cons: Automatic $20 to CC on check in. Internet was absolutely terrible! Breakfast was mediocre. Charged $9 for breakfast. I've had better hotel breakfasts that were complementary.
10.0
Edgar
Exceptional
Solo Traveler
04-19-2016
Pros: Room was nice.
Cons: Had t.o pay for breakfast
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-18-2016
Pros: Great location with good restaurants and a great mall in the area.
Cons: Room wasn't cleaned. We had no towels and overflowing trash when we returned to our room. Very disorganised breakfast service, but good food. Does not live up to the Hilton brand. Will not return.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2016
Pros: Room looked nice, hotel under construction.
Cons: The pool was not functional yet, big disappointment for our kids. There was also a domestic dispute in the room next door which woke us in the middle of the night. That was upsetting and disruptive for an early morning departure.
8.0
Verified Hotel Guest
Very Good
04-03-2016
Pros: Location
Cons: Room was not clean, lot of remodeling going on but the staff worked well around customers.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
03-28-2016
Pros: The room was fine.
Cons: The pool was not open and there was construction going on. The hotel should have lowered it's star rating while important parts were out of commission. Either that or added something besides an apology, perhaps a free meal, for the inconvenience.
8.0
Julia
Very Good
Family with Young Children
03-28-2016
Pros: This hotel is in a great location right off of I 70. It has lots of restaurants all around it and shopping.
Cons: The only thing we did not like is that it was under construction. A full renovation! We did not know this when we book the hotel and we were disappointed to find out that the hotel pool and hot tub were closed. they gave us free breakfast because of that
7.0
Peter
Good
Business Traveler
03-15-2016
Pros: Hard to say, as the hotel was in the middle of a massive renovation during my stay. Seemed okay overall, but did not meet my expectations of a Hilton Garden Inn. Seemed below average for this hotel chain.
Cons: Low flow water showers, hate them. Saves 20% on water to take a 50% longer shower to rinse yourself! Room had temperature issues (too hot/too cold, never just right). Hotel overbooked and watched other guests not get rooms because of it.
4.0
Amanda Jo
Disappointing
03-03-2016
Pros: Nice room, housekeeping did great job
Cons: Maintenance knocking at door 7am, cause a leak downstairs. Pool was closed.only one elevator working.
7.0
Verified Hotel Guest
Good
Traveling as Couple
02-16-2016
Pros: Staff we very friendly and the breakfast buffet you could purchase was very good.
Cons: The curtains in the bedroom either didn't work or were not dark enough as intended. The lobby was being renovated.
6.0
Bwv
Pleasant
Traveling as Couple
02-15-2016
Pros: Received complimentary breakfast and it was very good. Gave us late checkout.
Cons: Under renovation and first room smelled bad. Hot tub and pool filled with big group - like a birthday party.
6.0
Keith
Pleasant
Business Traveler
02-15-2016
Pros: Very good location and easy access from interstate
Cons: Hotel undergoing lobby renovation. Time for an overall property improvement program. More than a bit tired.
3.0
Verified Hotel Guest
Poor
Group Traveler
02-09-2016
Pros: The hotel was close to the arena where we spent most of our time.
Cons: The hotel was hosting a boxing tournament so it was full of LOUD and UNRULY kids that ran through the halls and knocked on doors at all hours of the night. They were rude and not accompanied by parents. We had to call security and the front desk many time
6.3
Nicole
Pleasant
family with older children
01-26-2016
Pros: Location
Cons: Cold hot tub that needs to be resurfaced (scratched backs) The cost of the facility should include free breakfasts. Renovations during stay shut down elevator and hallway.
9.6
Christina
Exceptional
family with young children
12-27-2015
Pros: Staff was super friendly and helpful, a relief when traveling with a toddler!
Cons: Not the prettiest area but good location right off the highway
8.3
Santos
Very Good
mature couple
12-08-2015
Pros: Treatment by your staff was excellent and very informative.
Cons:
7.0
Sandra
Good
Family with Young Children
12-01-2015
Pros: The location was great. It was just a few hundred feet from a huge Quick Trip where we could purchase snacks and beer, etc.. It also was only 0.4 miles away from a large mall with tons of stores. Lots of restaurants nearby.
Cons: The water pressure in the shower was terrible, and only luke warm in the mornings. I would suggest showering in the evening...when you can get some hot water. The pool is really small...and sort of made my skin itchy.
8.0
Brandon
Very Good
12-01-2015
Pros: The location was great. Stayed there for a chiefs game. Staff was excelent. And they included free breakfast.
Cons: The water pressure in the shower was reallly poor. And the hot tub was really cold...
5.8
Timothy
Okay
family with older children
11-22-2015
Pros: Staff friendly, room nice, location good
Cons: Pool was ice cold...talked to maintenance and I don't ever think it got fixed....also used soap in the shower was not very awesome. Bathroom not very clean
7.9
Becky
Good
family with young children
11-10-2015
Pros:
Cons: The water pressure in the shower
9.0
Dean
Wonderful
11-06-2015
Pros: It's a Hilton so you expect quality. This hotel is no exception. Good location next to I-70.
Cons:
3.3
Stephanie
Poor
family with older children
10-19-2015
Pros:
Cons: Nobody told us there was a dog show going on. Dogs were everywhere and my child is allergic to dogs. Beds were super hard and sheets were dirty. I expected way more for the price. Plus I was told we were staying close to our destination. That was incorrect information. We were at least 30 min from our destination.
10.0
Ray
Exceptional
09-14-2015
It was a great place to staff and the staff was great I will be coming back again and recommend friends that come in the area
Pros: Even though they were doing renovations it was stillike very clean
Cons: Not enough toiletries
8.0
Sean
Very Good
Family with Young Children
09-08-2015
Pros: Rooms were nice, included mi8crowave and fridge.
Cons: Pool facility too crampt. Staff a little aloof at check in. Key didn't work first try (Had to have it reprogrammed.) Not enough luggage carts at check in
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
09-05-2015
Pros: Location
Cons: Beds were sub-par. There was renovation in progress and by the comfort level of the beds we slept in, an upgrade of this hotel is certainly needed. Mattresses were well worn.
6.0
Melissa
Pleasant
Traveling as Couple
08-25-2015
Pros: Called immediately after I made reservation to say we needed a king bed and was told the would note it in two places. Arrived and was given 2 doubles.
Cons: Bed type.
7.5
Jada
Good
family with older children
08-25-2015
Pros:
Cons: The 2 beds in the room were only doubles. Pretty hard for people over 6 feet to sleep in, especially with a spouse. Also,our room smelled musty and we found the carpet was wet under the heat/air unit.
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