Embassy Suites by Hilton Plaza Kansas City

AAA Inspector Rating
220 W 43rd St
Kansas City, MO 64111- Map It
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.2
Bath3.1
Public Areas2.9
AAA Inspector Notes
This beautiful atrium-style hotel's Spanish design influences fit right in with nearby Country Club Plaza. Rooms are extra large, with separate seating areas and small wet bars. Smoke free premises. 266 units. 12 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
At Broadway and 43rd sts; in Country Club Plaza. 220 W 43rd St 64111.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, steamroom, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 1 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 302 guests
Showing reviews 1 - 5 of 50
7.0
Anonymous
Good
08-11-2017
It's a perfect location. You can walk to Plaza or Westport, ton of things to do!
Pros: Professional and kind staff. Bar was great. Nice workout and swimming pool. Awesome breakfast as usual.
Cons: Room had a very moldy stench to it. Room was very nice and big though. I think they just need to do a steam cleaning and maybe run some dehumidfiers or something.
3.0
Anonymous
Poor
08-11-2017
Pros: proximity to where my business was; breakfast
Cons: room as musty and toilet overflowed twice which we cleaned up; refrigerator leaked water all over floor - again, which we cleaned up. Informed front desk about this at checkout and no response at all to adjust our bill or thank us for taking care of.
4.0
Anonymous
Disappointing
08-11-2017
This hotel has great potential. However, there are many updates that need to be made to the property. Room configuration was odd with the bathroom sink and vanity in the bedroom (kinda defeats the suite purpose). Horrible service in the restaurant and bar. So much so that we actually walked away from the table and ordered pizza to be delivered instead. Checking in was easy and the staff there were friendly. The shuttle was nice too.
Pros: The location of the hotel was great.
Cons: Our room smelled of cigarette smoke when we arrived, the staff (in the restaurant and bar) were unprofessional, had to get new keys to the room multiple times and parking because they would not work, breakfast was disorganized chaos so went elsewhere
3.0
Anonymous
Poor
08-11-2017
Pros: Room was quiet, generally speaking. The reception staff was very nice and accommodating, as was the waiter I had at the in-hotel restaurant. But other staff were curt and somewhat rude.
Cons: Toilet ran and leaked and was not bolted down. TV in bedroom did not work. Remote in living area did not work reliably. I was there for a conference and the bathroom situation did not accommodate the conference very well--ran out of TP and paper towels.
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is a great place to unwind. The free manager's reception was wonderful. There was a hot breakfast buffet on Saturday morning.The hotel restaurant has delicious food and great service. I would highly recommend this hotel for a week end getaway.
Cons:
Showing reviews 1 - 5 of 50