Centrally located downtown, this hotel features two buildings separated by an indoor skywalk. Rooms in both buildings are similar in decor and size. The Muehlebach Tower is a bit quieter. Some of the nice attributes of this large convention hotel include a very social lobby bar and a huge health club.
Smoke free premises. 983 units. 18-22 stories, interior corridors.
Pros: Staff was friendly, entrance was impressive, I guess. Chose this hotel for the proximity to the Sprint Center as I'm sure many did that weekend.
Cons: It was just a hotel. Maybe I expected too much, but for the hotel I paid for, I expected a little more. Even cheap hotels have a microwave and/or mini fridge in the room. This was just a bed, a chair and desk, and a small bathroom.
3.0
Anonymous
Poor
08-11-2017
We'll never stay here again.
Pros: The lobby was very nice.
Cons: Parking is ridiculous. We had to pay to park, and then there were no spots available. The staff at the was extremely rude.
2.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: Parking was horrible. Valet was expensive and took forever. Car got incredibly dirty. Room was small. Only gave two towels. TV remote didn't work.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, restaurant, efficient elevators
Cons: Humidity levels in the room
8.0
Anonymous
Very Good
08-11-2017
Pros: The room
Cons: Nooe
8.0
Anonymous
Very Good
08-11-2017
Great location, great public spaces, but disappointed in the actual hotel room and the extra expense for wifi and breakfast.
Pros: The lobby and dining areas were nicely renovated, and the valet service was reasonably priced.
Cons: While the public spaces were nicely renovated, the room we stayed in was in definite need of some updates. Also did not like that wifi was not free.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Check out
Cons: Valet service was rude loud noises and slow service
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was friendly, and didn't feel you were rushed to check out. could leave your car in the parking ramp even after you checked out for no additional cost.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: We loved the location and the quality of the hotel's facilities from room to lobby.
Cons: It was way too easy to hear everything going on in the next room. :(
8.0
Anonymous
Very Good
08-11-2017
Pros: The hotel and staff were wonderful and even accommodated a late check out so that we could swim with our little ones the day we checked out.
Cons: The breakfast buffet was good but very pricey. And there was no parking at all available for guests when we arrived. We had to drive around almost an hour just to find a spot to park. Not very welcoming.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean, friendly staff, great location!
Cons: No hot tub is the ONLY complaint!
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location and city panoramic view. Friendly staff.
Cons: Better late night food options.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Awesome hotel. Top of line and the customer service was outstanding. Would love to stay there again.
Cons: Wish they had a hot tub.
8.0
Anonymous
Very Good
08-11-2017
Pros: I like Marriots, they are very nice hotels. I really liked the new lobby and elevator system.
Cons: My first room smelled like smoke so we moved to another room. The tub in that room had not bee cleaned and there was food left in the refidgerator. I asked staff 4 times to get someone to clean the tub, at midnight someone came but was not able to clean
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: Main restaraunt food was not good. Didn't eat most of our food
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location was great
Cons: Parking elevator was a little awkward
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff and location
Cons: Th room had dresser that needs to be replaced
5.0
Anonymous
Fair
08-11-2017
Pros: Location is the only reason to stay here.
Cons: The room was indistinguishable from a Motel 6. Unless you specify, and pay a high price, they'll stick you in Muelebach Tower, which is crap. No refrigerator.
7.0
Anonymous
Good
08-11-2017
Pros: The View.
Cons: Overpriced bad coffee and nasty breakfast burritos. EAT ELSEWHERE!
7.0
Anonymous
Good
08-11-2017
Pros: The hotel is in a perfect downtown location, it's a short walk the restaurants, bars, and shopping. The Sprint Center is a short walk from the hotel, as well.
Cons: I got stuck in the elevator for about 10 minutes and no one noticed the bell or the phone so I could get some help. After the elevator started working on its own I told the front desk about the problem, they didn't seem concerned at all.
7.0
Anonymous
Good
08-11-2017
Pros: I really enjoyed the location, it is walking distance of the power and light district.
Cons: It was confusing on how to get to the other part of the hotel. We followed signs that led us from one parking garage to another one then an elevator and followed more signs hoping we weren't lost to then another elevator that got us to our room..
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location is fantastic for exploring downtown KC.
Cons: The gurgling sound coming from the toilet at 6am and the cleaning staff yelling "House Keeping" up and down the halls at 8am.
5.0
Anonymous
Fair
08-11-2017
Pros: The location was convenient and felt safe.
Cons: Room decor was outdated and old. Pretty clean with the exception of a large water stain in the bathroom ceiling.
10.0
Anonymous
Exceptional
08-11-2017
Pros: EVERYTHING it was a very amazing time we were able to experience
Cons: possibly a complimentary breakfast in the morning but other than that Everything was exactly what we were hoping for
8.0
Anonymous
Very Good
08-11-2017
Pros: Location, convenience
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The pool and the views.
Cons: Wish there was a hot-tub.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was great loved it .
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location was great, the staff was very accommodating and the bed was super comfortable.
Cons: The air conditioner did not work properly. The room was warm the entire stay despite the air being set at 63 degrees.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was AMAZING!!! It was a big hotel with a lot of great amenities. The bar and lobby area were beautiful.
Cons: For being an upscale hotel the room was not very clean.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Housekeeping was very accommodating. My daughter wanted to sleep push the chairs together and sleep on them and we did that the first night. The only extra "blanket" I had was a towel. The next morning housekeeping made it into a bed for her!
Cons: Paying for parking.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Every employee was cheerful, friendly and helpful. The restaurant was closed for breakfast due to a special function but the hotel had a very nice buffet set up in a ballroom. Service was stellar.
Cons: Parking can be difficult.
4.0
Anonymous
Disappointing
08-11-2017
Pros:
Cons: Parking was bad. We had to park across the street. we paid $19 for parking at the hotel. the hotel need allot of updates.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I thought this was an incredible bargain for the price. The hotel was updated, clean and felt very luxurious. the new elevator system is like nothing i have ever seen before. the entire staff was friendly and professional.
Cons: If i were to have anything negative (and frankly i am not sure that i do) it would be paying $19.00 a night. not a deal breaker but all i could think of that left any kind of negative vibe.
8.0
Anonymous
Very Good
08-11-2017
Pros: The Marriott Downtown is a great hotel..nice bar and great breakfast buffet
Cons: I paid for a room at the Marriott Downtown KC..where I stayed was the Muehlebach Hotel.which is connected to the main Marriott...It is an old converted hotel...it was OK but you should probably tell people when you over spill them to an adjacent property
5.0
Anonymous
Fair
08-11-2017
Pros: Great location. We were never too far from anything in any direction.
Cons: The a/c in the room did not cool adequately. The pool was shut down for the entire stay (4 nights). The bathroom vent fan did not work. The fixtures in the shower were broken/loose.
6.0
Anonymous
Pleasant
08-11-2017
Pros:
Cons: When we got to our room, the sink clogged. The engineer came quickly, which was nice. It would have been more appropriate for him to use some sort of cleaner after plunging the sink. Instead of just leaving.
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean, Stylish, Comfortable
Cons: The parking fee I did not expect and they didn't tell me until I checked out. Also, the walk from the parking garage was quite far to my room. I asked for the extra cot and neither of my rooms had a cot or crib that I requested.
8.0
Anonymous
Very Good
08-11-2017
Pros: excellent staff
Cons: A/C didn't work in first room. Were moved to a new room
7.0
Anonymous
Good
08-11-2017
Pros: The newly renovated lobby and coffee/bar area
Cons: Rooms are to be going through a revovation, which is needed, not bad but just outdated. Bathrooms are really small.
8.0
Anonymous
Very Good
08-11-2017
Pros: In the middle of an extensive renovation. Temporary front desk and the "restaurant" is temporarily in an event space. Only half the floors are renovated, but those that are are very nicely done with modern features including hardwood floors.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: They did not fix the fitted sheet problem on the bed.
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