This hotel is centrally located downtown and features two buildings separated by an indoor skywalk. A very social lobby bar and a huge health club are nice attributes of this large convention hotel. Rooms in both buildings have similar sizing and décor, but the access to public areas is more convenient from the main building.
Smoke free premises. 983 units. 18-22 stories, interior corridors.
Pros: Amazing view and location. I was thrilled a room was available. Bed was comfortable and I loved the KC themed artwork.
Cons: Pillows were too small for my husband's taste. Feel parking should be included with room- maybe it is if more nights spent? One of the glasses in our room was damaged.
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-16-2016
Pros: I really enjoyed the location, it is walking distance of the power and light district.
Cons: It was confusing on how to get to the other part of the hotel. We followed signs that led us from one parking garage to another one then an elevator and followed more signs hoping we weren't lost to then another elevator that got us to our room..
10.0
Audra
Exceptional
review category group of friends
08-10-2016
Pros: Everything was very well and we enjoyed our stay ! staff was very courteous and comfort was exceptional. Thank you very much
Cons:
10.0
Kaela
Exceptional
review category group of friends
08-10-2016
Pros: Perfect location. Short walk to sprint center, restaurants and bars. We had a great girls weekend. Staff was very helpful and friendly. Very comfortable and clean rooms.
Cons: We were completely happy with our experience. Parking was a little pricey but pretty similar to other downtown KC parking garage set ups.
10.0
Charles
Exceptional
Group Traveler
08-09-2016
Pros: The staff was great. Client services was excellent. The location is awesome and the room was spacious and clean. Highly recommend this hotel.
Cons:
9.6
Jennifer
Exceptional
review category group of friends
08-09-2016
Pros: Breakfast was great(not included), pool was a bit dirty and small, rooms were big and beds were comfy.
Cons: The surrounding neighborhood
8.8
Brenda
Excellent
mature couple
08-07-2016
Pros: WALKING DISTANCE TO OUR EVENT
Cons: pricey for no perks no free breakfast $18 to park NO REFRIDGERATOR IN ROOM
7.5
Candace
Good
review category group of friends
08-07-2016
Pros: The staff was very courteous and friendly!!
Cons: The room and bathroom need upgrades.
3.8
Brenda
Poor
young couple
07-26-2016
Pros: There was nothing special about this hotel, didn't really represent the photos online.
Cons: I had to stand in line to check in for about 25 minutes, not all registers were open (I imagine understaffed). My bathroom tub wasn't clean, it had redish, black stuff on it. Looked like it was turning into mold.
5.8
Kelsey
Okay
family with older children
07-26-2016
Pros: View
Cons: Reserved a room for a 2 fulls a week in advance, got there and they were sold out. Didn't tell me how much the roll out bed was or I wouldn't have got it in the first place.
8.0
Michele
Very Good
Business Traveler
07-18-2016
Pros: Staff
Cons: elevators
8.8
Tracy
Excellent
family with older children
07-04-2016
Pros: Within walking distance to pnl and food as well as the tran
Cons: No hot tub :( and no way to get sun at the pool
10.0
Ryan
Exceptional
Family with Young Children
06-28-2016
Pros: Great location, friendly staff, great gym and swimming pool, rooms were sufficient, great views
Cons: Rooms were a little outdated
6.0
Michael
Pleasant
06-28-2016
Pros: Beautiful hotel on one side, average at best on the other
Cons: Not really a 3 1/2 star room.
5.0
Steve
Fair
Traveling as Couple
06-27-2016
Pros: Location is the only reason to stay here.
Cons: The room was indistinguishable from a Motel 6. Unless you specify, and pay a high price, they'll stick you in Muelebach Tower, which is crap. No refrigerator.
4.2
Vm
Disappointing
family with older children
06-14-2016
Pros: Location
Cons: Shocking service I waited upto 2 hours in my room after calling front desk for some milk for tea in the morning and that was on both the days no water or bathroom amenities very poor for a Marriott
10.0
Shirley
Exceptional
family with young children
05-24-2016
Pros: The room was nice, the night view was beautiful
Cons: There was a $50 fee held against my card for incidentals prior to check out and I wasn't made aware of that as the refund takes longer to get it credited back than it does to put a hold on the card. If it was in the small print, then put it in the BIG print. thank you.
7.1
Debra
Good
mature couple
05-20-2016
Pros: The location was great. Right across from the convention center and close to lots of great restaurants.
Cons: We were in the older building, not the newer main building. I would've requested a room in the newer main tower if I had known.
10.0
Melanie
Exceptional
young couple
05-18-2016
Pros: Jaci at the front desk was amazing. She was super helpful and let us extend our check out time since we had just gotten married. Everyone we encountered was very kind. We had a very pleasant stay.
Cons:
6.7
Adrian
Pleasant
review category group of friends
05-17-2016
Pros: i liked the restaurant and bar.
Cons: poor service at the starbucks
9.6
Belinda
Exceptional
mature couple
05-17-2016
Pros: Very nice and centrally located.
Cons: Paid for valet parking and took 30 minutes to get car brought up and only because we asked when it would be up.
9.2
Joel
Wonderful
mature couple
05-16-2016
Pros: Room was comfortable, eggs were fluffy, I like the new elevator programming
Cons: Parking and valet is typical of a downtown city, slow and a bit of a hassle
8.0
Ronda
Very Good
Group Traveler
05-09-2016
Pros: I like Marriots, they are very nice hotels. I really liked the new lobby and elevator system.
Cons: My first room smelled like smoke so we moved to another room. The tub in that room had not bee cleaned and there was food left in the refidgerator. I asked staff 4 times to get someone to clean the tub, at midnight someone came but was not able to clean
9.0
David
Wonderful
Family with Young Children
05-09-2016
Pros:
Cons: Main restaraunt food was not good. Didn't eat most of our food
7.9
Penny
Good
mature couple
05-05-2016
Pros: Great staff
Cons: Restaurant is not good
4.0
Robert
Disappointing
mature couple
05-03-2016
Pros: We had no hot water to take a shower or bath! They told us sorry and offered $25 off the bill. This was for our anniversary and I couldn't shower. I call to talk to management and the said they would call me back, right that hasn't happen!
Cons: Zero hot water to take a shower and they wanted to credit $25 off of my room! This was our aniversary and we couldn't take a shower really and the managers won't call me back!
10.0
Klynch66
Exceptional
family with older children
04-29-2016
Pros: The staff was extremely helpful
Cons:
10.0
Jim
Exceptional
mature couple
04-26-2016
Pros: Everything was perfect for a volleyball weekend.
Cons: Booking.com was terrible in what they did to us for our stay. What should have been an easy check in took us almost an hour because of their error. Then when we get home we get charged an additional $244.22 because of their error. The hotel stated if we were smart we would not use booking.com to make any reservations but to just call direct to hotel. They have had too many headaches with them.
10.0
Trishel
Exceptional
Family with Young Children
04-19-2016
Pros: Awesome hotel. Top of line and the customer service was outstanding. Would love to stay there again.
Cons: Wish they had a hot tub.
7.5
David
Good
review category group of friends
04-19-2016
Pros: Awesome place
Cons: The room had no refrigerator and no microwave. kind of disappointed !!
7.1
Heather
Good
mature couple
04-12-2016
Pros: Comfy bed, nice view of green space, in-room coffee, location around the corner from Midland.
Cons: Small room, overpriced, slow service at dead restaurant
8.8
Kevin
Excellent
young couple
04-12-2016
Pros: Room service and location
Cons: Bathroom needs to be updated
3.8
Cody
Poor
solo traveller
03-28-2016
Pros:
Cons: I booked 3 rooms for two nights. When I got there to check in. Only two available. They told me I was screwed because I went through third party. Contacted third party, no help. Also AC/DC concert got moved up a night. Didn't need rooms second night. Once again no help because went through third party booking.
8.8
Willie
Excellent
mature couple
03-23-2016
Pros: The food was very good and the room very comfortable. Very enjoyable stay.
Cons: Check-in was rather slow; had to wait about 30min past check-in time.
8.8
Tracey
Excellent
mature couple
03-22-2016
Pros: The staff was very courteous and efficient. The bed was VERY comfortable and the room was very clean!
Cons: I asked for non feather pillows and comforter when I booked my room a month in advance. All pillows and comforter were made with feathers and had to be changed after we got to our room. The cold faucet on the sink was VERY loose and hard to turn off and on. I wanted to fix it but just lived with it.
4.6
Taylor
Disappointing
young couple
03-22-2016
Pros: I absolutely love the Marriott and pretty much everything they do. They beds are always amazing too I always have a great night of sleep when I stay with you.
Cons: I've stayed at many different Marriott throughout the country and honestly this was one the of the worst experiences I've had yet, I know you can do better. The first employee I talked to was a man named Branson and he was great but after that almost every single employee I talked to was just well horrible... Everyone we interacted with just had a bad attitude and obviously didn't want to be there. We had a snack in the lobby and it 20 min to get service when there wasn't really anyone in there. A server looked right at us a couple times and just didn't even come up to us. I had to go up to the bar to ask if I could order and the bartender just pointed us to the female server who looked at us earlier. The food also seemed like it was taken out of the freezer. The night before that I tried to buy Advil pm from the little shop next to the bar I waited for about 5 min for some one to help us, I could have easily walked away if I wanted to. I had to ask a server and take her away from her work to pay, I had to make the extra effort... She also didn't really want to help me and tried looking for the person who was supposed to be there. Another bad experience was house keeping. We were like the last ones to get helped and then later on that afternoon someone came by to ask if our room was serviced. I guess they don't keep track? They also forgot to get rid of the massive booger on the wall over the window. You could see it from the hallway... It was disgusting.It seems to me this Marriott is not run by Marriott management they just paid for the name, this really shows. If this isn't the case then you are falling behind all the other Marriotts. I know you can do better so please do. My family are platinum elites with how much we travel for work so we know what you can and should do. So don't make the mistakes the holiday inn made and lose us to another hotel.
8.8
Gail
Excellent
solo traveller
03-16-2016
Pros: Bed was Awsome. Location very convenient
Cons: A little pricey
9.6
Richard
Exceptional
family with older children
03-16-2016
Pros: Had a great view of the city.
Cons: That the view was of major construction?
7.1
Bruce
Good
review category group of friends
03-15-2016
Pros: convenient ! Everyone working at the hotel was very nice and polite. Gave me name and number to call for refund.
Cons: Would not park a full size van for $30.( As sign said out front of building) But got charged $24.00 x2 =$48.00 We used other parking on street. Been calling Tracy on ext 4498 for refunds. (check her caller id and message) she will not return my call.
8.8
Michael
Excellent
review category group of friends
03-15-2016
Pros: The quality of the room was very good and the staff was helpful. Also, the location was excellent.
Cons: The rooms were a bit overpriced but overall it was good.
5.0
Devin
Fair
review category group of friends
03-09-2016
Pros: Friendly staff.
Cons: Overpriced. Couldn't close the curtains in my room, too might light pollution. Didn't rest well because of the inability to close the shades which is ridiculous. Way over charged for parking ($18) a day, are you kidding me? I'm surprised Marriott didn't charge me to use the bathroom in my room. Highly likely I won't visit Marriott anytime soon because my stay was way overpriced for a two might stay! No complimentary breakfast? Really Marriott?
7.5
Terry
Good
review category group of friends
03-08-2016
Pros:
Cons: Having to pay for parking
8.3
Zee
Very Good
review category group of friends
02-28-2016
Pros: The room was very nice, the bed was very comfortable. The staff was excellent.
Cons: There were several people running up and down the halls in the middle of the night. Obviously partying--leftover from an event. This went on from 1:00 am to after 3:30 am/
9.0
Stacey
Wonderful
Traveling as Couple
02-23-2016
Pros: We loved the location and the quality of the hotel's facilities from room to lobby.
Cons: It was way too easy to hear everything going on in the next room. :(
4.6
Lisa
Disappointing
mature couple
02-23-2016
Pros: The bed was nice. The pool was excellent. Most of the staff was friendly. We were given free parking and my daughters breakfast free.
Cons: Parking, not being given info at check in, charged breakfast option but not given vouchers. Once given vouchers they did not include for my child, which was the age 7 (above 5 is charged at Metro KC). The view wasn't the best. The windows were so dirty you couldn't see out of them.
9.6
Adah
Exceptional
young couple
02-21-2016
Pros: We were very pleased with the food from our room service order. It was delicious!!
Cons: There was no continental breakfast.
5.0
Verified Hotel Guest
Fair
Business Traveler
02-18-2016
Pros: Location to convention center.
Cons: The fridge was missing from the room. Room was dated and not very clean. We were not in the main hotel but were put into the tower across the street.
4.2
Jt
Disappointing
mature couple
02-16-2016
Pros: It was downtown.
Cons: Waited over an hour for the room to be ready. Extra fees for parking ($50)?, and some random fee charged the next day ($5)
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