Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Guest rooms feature huge desks, good-size chairs and plush beds, and the stylish lobby bar is a favored spot to meet or socialize. The hotel's convention space is usually busy.
Smoke free premises. 327 units. 11 stories, interior corridors. Accessibility (Call).
I-270 exit 16A (Page Ave), just e, then 0.4 mi s on Concourse Dr, just w on Lackland Rd, then just w. 1973 Craigshire Rd 63146.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Eco Certification
The Missouri Certified Green Program recognizes lodging establishments that are committed to being environmentally sustainable in the local community.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee). Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 100 guests
Showing reviews 1 - 5 of 50
7.5
Kurt
Good
solo traveller
05-22-2017
Pros: Front desk clerk Don is genuine, helpful and attentive to guest needs.
Cons: Staff at lobby bar.. seemed to be short handed given all that was going on at this hotel.
7.9
Clifford
Good
family with young children
05-21-2017
Pros: Front desk staff had their A-game on Friday night . Check in was quick and easy despite a large crowd arriving all at once during a severe thunderstorm. Very professional and friendly.
Cons: mattress needs replacement
7.9
Katherine
Good
family with young children
05-21-2017
Pros: Did no eat in dining area
Cons: NA
7.5
Jennifer
Good
solo traveller
05-19-2017
Pros: Nice room, comfortable bed, very clean room.
Cons:
9.6
Evelyn
Exceptional
family with young children
05-13-2017
Pros: Location, staff, decor, pool and hot tub
Cons: Food and drinks were too expensive onsite
5.4
Donald
Fair
young couple
05-08-2017
Pros: The room was really nice and clean
Cons: They overcharged my credit card for a extra night without my permission.
9.2
Wally
Wonderful
family with young children
05-08-2017
Pros: Staff
Cleanliness
Location
Cons: Everything was fine
7.5
Tamela
Good
family with young children
04-29-2017
Pros: Pool area
Cons: Didn't offer breakfast
6.3
Maria
Pleasant
family with young children
04-21-2017
Pros: The room was comfortable.
Cons: Free Breakfast in the am.
7.9
Anonymous
Good
family with young children
04-20-2017
Pros:
Cons: Breakfast could have been included with the room total. I didn't care that you would have to pay for breakfast, but it would have been nice if it was complimentary. Those prices were kind of high.
3.8
Anonymous
Poor
family with young children
03-26-2017
Pros: The staff is very nice!!
Cons: Filthy dirty and the rooms were not at all what they said they were very disappointed!!!!!! The staff here at the front desk are very nice and helpful the cleanliness and false advertisements angers me!!
10.0
Heather
Exceptional
family with young children
03-17-2017
Pros: Staff was great.
Cons: I can't really say anything.
8.3
Heather
Very Good
young couple
03-05-2017
Pros:
Cons: The room was very stuffy, air flow wasn't good.
9.6
Johnny
Exceptional
family with young children
02-27-2017
Pros: The food was great. The bed was soft. The pillows was heaven.
Cons: I wish I didn't have to leave
2.9
Mary
Poor
solo traveller
02-27-2017
Pros:
Cons: Room 901 was in awful disrepair! The drain area of the tub was completely rusted out! Ugh! Safety and sanitary issues!!! There was mildew along the outside of the tub and shower curtain. Caulking near tub was peeling off. Huge stain on carpet. Extra blanket had a cigarette burn in it. Central ac/heat unit made loud, continuous, random, vibration noises. Room service Road off of interstate so heard road noises all night! Worst of all, pool and hot tub were super overcrowded, had no towels, kids from teenagers to toddlers in floating were unsupervised in hot tub!!! Railing in to hot tun loose and step had a huge chunk of the plaster broken off. With better maintenance, this hotel has potential, otherwise, it's off my list as a return customer!!!
5.4
Anonymous
Fair
solo traveller
02-03-2017
Pros:
Cons: Air condition didn't work.
9.6
Marion
Exceptional
young couple
01-26-2017
Pros: Courteous staff added to my great experience :-)
Cons:
6.3
Steve
Pleasant
young couple
01-02-2017
Pros: Full service hotel, restaurant, lobby bar, pool, etc
Cons: Hotel showing its age. Time for a little spruce up or deep cleaning.
3.8
Mei
Poor
young couple
01-01-2017
Pros: Friendly staff.
Cons: Creamer for the coffee in the room is expired. Stain on the couch. Two bathtowels belong to previous stay didn't get pick up and was hanging behind the door. The heater in the room is too noisy.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
12-26-2016
Pros: The cleanliness of the hotel and the friendliness of the staff
Cons: No
10.0
Cheryl
Exceptional
review category group of friends
12-12-2016
Pros: Great property and staff
Cons:
8.0
Christopher
Very Good
Family with Young Children
11-30-2016
Pros: The beds are so comfortable. Love Hilton beds. Don't forget the cookie when you check in
Cons: The fitness center was kind of wimpy.
6.0
Ruben
Pleasant
Business Traveler
11-04-2016
Pros: Clean hotel, nice staff.
Cons: WIFI in the room has very poor reach which made it impossible to work.
7.0
Jim
Good
Traveling as Couple
10-17-2016
Pros: Price
Cons: The hotel restaurant was below average. We went there for dinner, staff nice poor menu quality poor.
8.0
Becky
Very Good
Group Traveler
10-11-2016
Pros: Beds were very comfortable.
Cons: Too many little kids running in the hall without adults around. A lot of noise while we were trying to sleep.
4.0
Robert
Disappointing
Family with Young Children
10-11-2016
Pros: Nice and clean
Cons: Would. It give us double bed as we was promised
7.5
Arjan
Good
solo traveller
10-08-2016
Pros: bed and pillows
Cons: everything was ok
4.0
Derek
Disappointing
Group Traveler
10-01-2016
Pros:
Cons: Cleanliness for a Doubletree was less than stellar. Shower heads sprayed everywhere. Hot water was either available or not. Asked to have the rooms not cleaned, and posted the privacy sign, but one room was cleaned anyway. Toiletries were missing (stolen)
8.0
Verified Hotel Guest
Very Good
Group Traveler
09-28-2016
Pros: Hotel was clean, staff was friendly.
Cons: The room didn't have a radio in it! Only a tiny clock/alarm the shape of a cube.
10.0
Crystal
Exceptional
review category group of friends
09-21-2016
Pros: Loved the beds :)
Cons: When we stayed the whole floor was full of kids on a trip who was pretty loud ...
10.0
Abdulaziz
Exceptional
family with young children
09-14-2016
Pros: Coool
Cons: Nothing
7.9
Jason
Good
family with young children
09-06-2016
Pros:
Cons: Hot tub was cold and low on water.
10.0
Jonathan
Exceptional
Family with Young Children
09-05-2016
Pros: Friendly staff, pool was great.
Cons:
7.5
Arjan
Good
review category group of friends
09-03-2016
Pros: Its ok
Cons: Food
9.0
Aubrey
Wonderful
Business Traveler
08-30-2016
Pros: Staff
Cons: I had roaches in my room on the computer desk
6.7
Kyra
Pleasant
review category group of friends
08-24-2016
Pros: The hotel was really nice and clean looked just like the photos
Cons: It says here on booking.com the check in age is 18 but when I arrived to the hotel was told it was 21 I am 20 years old so this caused some issues and delayed me which I wasn't happy with.
8.3
Blake
Very Good
young couple
08-17-2016
Pros: The warm cookies on the way
Cons:
9.2
Bubbat
Wonderful
review category group of friends
08-15-2016
Pros: everything, beds, lobby, view
Cons: n/a
10.0
Scott
Exceptional
family with young children
08-15-2016
Pros: We liked everything. This was our favorite hotel out of the four way stayed at during our trip.
Cons: Nothing.
6.7
Jonathan
Pleasant
solo traveller
08-11-2016
Pros: no ac in the room....too tired to complain..fell asleep but im sure they would have tried to do something about it.
Cons: two big family reuinions staying there.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
08-08-2016
Pros: Cleanliness
Cons:
5.0
Verified Hotel Guest
Fair
Family with Young Children
08-04-2016
Pros: The room size was nice. Our room was clean and smelled fresh. Our room was by the ice machine/vending area which concerned me but it was fairly quite.
Cons: The shower was horrible, couldn't get hot water at all. Ice machine on our floor didn't work the 2 days we stayed. The bed was not comfortable, pillows were flat. AC unit was extremely loud and the fan never shut off.
9.2
Family
Wonderful
family with young children
07-28-2016
Pros: The beds were a really good size and we all slept really comfortably. Pillows were super comfortable!
Cons: The linens in the room did seem to be a bit moist. Not sure if it was from the heat and air going up and down, but that definitely made me very nervous to lay our family on.
10.0
Leranda
Exceptional
young couple
07-26-2016
Pros: Very accommodating
Cons:
7.1
Jimmie
Good
mature couple
07-26-2016
Pros:
Cons: No free breakfast
10.0
Beverly
Exceptional
mature couple
07-20-2016
Pros: couldn't have asked for a better stay
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
07-18-2016
Pros: location, refrigerator in room, overall nice room, friendly staff & love the chocolate chip cookies!
Cons: A/C worked but had not been converted to thermostat on wall....could not turn off fan. Long line for check in probably needed another attendant but staff friendly & not a real problem.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
07-16-2016
Pros: The front desk representative, India, was great.
Cons: Room wasn't properly cleaned after the previous guests stayed. Food in fridge, trash on floor, hair in tub, sticky streaks on fridge & credenza, stains on sheets & towels, mold on shower curtain. Side table was broken, hidden by a chair. Not impressed.
10.0
Kathryn
Exceptional
Family with Teens
07-15-2016
Pros: It was very clean and the beds were amazing.
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