Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In the Merchants Laclede Building, a former bank, this hotel's lobby shows off its turn-of-the-19th-century ambience, yet the elegant guest rooms are all modern in the way of comfort. Check out the business center and gift shop to see the bank vault's original doors. Some upgraded suites have jacuzzi tubs.
Smoke free premises. 195 units. 8 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 258 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-13-2017
Pros: The staff was very helpful, friendly and overall pleasant. Thus, the hotel was clean, quite and had very comfortable beds. I would definitely stay again.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
10-13-2017
Pros: Location
Cons: Parking
8.0
Neil
Very Good
Business Traveler
10-13-2017
Pros: THE GUY AT THE FRONT DESK WAS GREAT.
Cons: THE TWO SECURITY GUYS GAVE US WRONG DIRECTIONS ON HOW FIND MY DESTINATION ON FOOT .
6.0
Margo
Pleasant
Family with Teens
10-13-2017
Pros: The high ceiling of the room
Cons: No swimming pool. Too far away from The America Convention Center. Although the amenities state a casino- it is actually over 7 blocks away. Staff not very helpful in providing information.
Pros: The rooms were very nice and it was centrally located for the events I had planned for the weekend.
Cons: n/a
9.0
Alan
Wonderful
Senior Traveler
10-13-2017
Pros: Location
Cons: There was and still is an incorrect charge on our bill from the gift shop of $8.50 charged to our room. I have called billing and accounting twice and have not received an acknowledgement or answer. I find this unacceptable for a Hilton.
10.0
Marlene
Exceptional
Traveling as Couple
10-13-2017
Pros: Friendliness of the staff Kendall greeted us at arrival w/a beautiful smile & professional attitude he texted me 15 min. after we got in the room to say if there was anything he could do just let him know we had a WONDER king size COMFORTABLE bed/pillows
Cons: parking was tight
9.0
Jay
Wonderful
10-13-2017
Pros: Room was nice, bar served good drinks, staff were friendly and nice and accomidating.
Cons:
6.0
Jonathan
Pleasant
Traveling as Couple
10-13-2017
Pros: Location
Cons: The carpet in the room did not appear to have been recently vacuumed and the bathroom had hair left behind from previous occupants.
10.0
Anne
Exceptional
Traveling as Couple
10-13-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
10-13-2017
Pros: I would say that I love was everything that I thought it was going to be I slept very well it was my home away from home the staff and the manager was very accommodating they were very nice to me and my family and I would definitely recommend the Hilton
Cons: No I love it was excellent
5.0
Verified Hotel Guest
Fair
Business Traveler
10-13-2017
Pros: It was fine.
Cons: You advertised it as a Casino hotel, but it was not. How do you explain?
10.0
Benjamin
Exceptional
10-13-2017
Pros: Customer service
Cons: No
10.0
Gregg
Exceptional
Solo Traveler
10-13-2017
Pros: Staff very helpful and location for Cardinal games.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: Very friendly staff, beautiful hotel. Parking is $23 a day BUT it is in a secure garage next to the hotel.
Cons: The only complaint is that housekeeping only put one coffee cup in the room our first day. The second day there were 3 coffee cups but only 1 pod of coffee.
4.0
Larry
Disappointing
Family with Young Children
10-13-2017
Pros: The price online was great but when I arrived at the hotel I had all kinds of incidentals the mounted to &60.00 more per room
Cons:
10.0
Jillian
Exceptional
Group Traveler
10-13-2017
Pros: The location is fantastic, every single staff member was friendly and kind.
Cons: No.
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
10-13-2017
Pros: The customer service was great. They moved my room but the new room was not that much better.
Cons: The room was filthy, sticky and huge stains all over the carpet. The lobby was updated and clean but the rooms were not.
10.0
Brandon
Exceptional
Solo Traveler
10-13-2017
Pros: The best had to be on of the most comfiest beds I have ever slept on. The location couldn't get any better as well. Walking distance to most downtown attractions. Including across the street from the Arch.
Cons: The vending machines were out of order. So nothing really.
8.0
Curtis
Very Good
Traveling as Couple
10-13-2017
Pros: Only complaint I have is the bed was very uncomfortable and they were having a vp ball at another hotel so numerous streets were blocked off and it made getting around almost impossible. Very inconvenient.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-13-2017
Pros: Location
Cons: Vending machines were not fully stocked. We checked ever floor to get something to drink. Why have the machines if you aren't going to stock them.
10.0
Shanika
Exceptional
Traveling as Couple
10-13-2017
Pros: Hotel employee
Cons:
10.0
Alfredo
Exceptional
Business Traveler
10-13-2017
Pros: The location and friendliness of the staff.
Cons: Nothing at all.
10.0
Delanie
Exceptional
Traveling as Couple
10-13-2017
Pros: The room was very clean and the people were friendly.
Cons: No.
8.0
William
Very Good
Traveling as Couple
10-13-2017
Pros: Close to stadium
Cons: Unfriendly staff.Cleaning people didn't replenish soap or paper
7.0
Carly
Good
Family with Young Children
10-13-2017
Pros: Very clean, beautiful lobby
Cons: Horrible views of parking garage, small rooms, parking is expensive
9.0
Verified Hotel Guest
Wonderful
Group Traveler
10-13-2017
Pros: Very accommodating staff, beautiful rooms...VERY comfortable. Loved the location...so easy to walk places.
Cons: No
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-13-2017
Pros: It was a beautiful hotel in an excellent location
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-13-2017
Pros: I was very pleased with the cleanliness of this hotel. It was well located & quiet. Will definitely consider staying here again.
Cons: The one thing that I did not care for was that our room faced the side of the parking garage, though we didn't have to worry about the view because there wasn't much of a window to see out of. Being claustrophobic, this did bother me.
2.5
Anonymous
Poor
mature couple
10-13-2017
Very poor
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-09-2017
Exceptional
Pros:
Cons:
9.6
Michael
Exceptional
young couple
10-09-2017
Well situated good quality hotel...
Pros: Very nice big hotel with excellent and comfortable rooms in a good location within Downtown.
Cons: Breakfast was not included in the room rate and was charged as an extra. No swimming pool.
2.9
Dirk
Poor
solo traveller
10-08-2017
Very poor
Pros:
Cons:
10.0
Latrenda
Exceptional
family with young children
10-07-2017
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
10-01-2017
Passable
Pros:
Cons:
8.3
Missy
Very Good
young couple
10-01-2017
My husband and I had...
Pros: The fresh friit was delicious!
Cons: At breakfast, the wait to get our check was long.
9.2
Connie
Wonderful
review category group of friends
09-29-2017
Enjoyed our stay.
Pros: Beds were very comfortable. It was walking distance to ballpark and restaurants.
Cons: I thought the continental breakfast was a little high priced. So we went elsewhere to eat,
9.2
Lori
Wonderful
review category group of friends
09-28-2017
Just great!
Pros:
Cons:
10.0
John
Exceptional
family with young children
09-28-2017
Exceptional
Pros:
Cons:
6.3
Jeremy
Pleasant
family with young children
09-28-2017
Ok
Pros: Room was pretty nice that was comfortable bathroom could have used a little extra fanciness to keep it apart from a budget in bathroom towles were crap
Cons: We made plans to go ahead and eat at the restaurant after it opened for our anniversary and then go see a concert and then to the casino so we wanted to eat early and we sat down like the front desk told us to seated ourself sat there uncomfortable for a little while and decided to go over and sit in the bar area where we ordered food and ate from the low cocktail table which sucked and we were ready just to get some food and our stomach and leave we were wishing we would have went to Ruth's Chris Steakhouse you guys need something like that
9.2
Cindy
Wonderful
review category group of friends
09-25-2017
Beautiful, historic hotel. Felt like...
Pros: The room was much larger than I expected and the bathroom was large also. The bed was super comfy and the breakfast buffet was great, with super nice and helpful attendants.
Cons:
9.6
Glenda
Exceptional
young couple
09-23-2017
Exceptional
Pros:
Cons:
7.5
Margherita
Good
solo traveller
09-20-2017
the hotel was nice, clean...
Pros:
Cons:
9.2
Anonymous
Wonderful
young couple
09-20-2017
I really love the place
Pros:
Cons:
9.2
Paul
Wonderful
family with young children
09-20-2017
Superb
Pros:
Cons: Breakfast, even a continental, was not included.
7.9
Jan
Good
family with young children
09-14-2017
Overall, it was a nice...
Pros: Rooms were quite large. Beds were comfortable. Bathrooms were very clean. Close to everything we wanted to do/see.
Cons: There was not bottled water, as stated on the ad. We were missing a glass. Pillows were terrible
7.9
Tony
Good
young couple
09-13-2017
Good place to stay in...
Pros: Nice coffee in the lobby area. Great location. Good bar tenders.
Cons: Noise from the ice maker in the corridor.
7.5
Nancy
Good
young couple
09-12-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
young couple
09-12-2017
We had a great time...
Pros: The bed and pillows were soft and it was pretty quiet for a downtown location.
;detailController.handleFacebook('SEO','Hilton-St. Louis Downtown at the Arch', '139398', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/139398H1.jpg', 'St. Louis', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Hilton-St. Louis Downtown at the Arch', '139398', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/139398H1.jpg', 'St. Louis', '', '', '', '');){kind=link}
