In the Merchants Laclede Building, a former bank, this hotel's lobby shows off its turn-of-the-19th-century ambience, yet the elegant guest rooms are all modern in the way of comfort. Check out the business center and gift shop to see the bank vault's original doors.
Smoke free premises. 195 units. 8 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 212 guests
Showing reviews 1 - 5 of 50
4.2
Zach
Disappointing
review category group of friends
09-15-2016
Pros: Location
Cons: It was very expensive, the power went out in my room and they didn't accommodate for it staff at the desk was rude... Will never go to another Hilton
8.8
Cheryl
Excellent
mature couple
09-15-2016
Pros: All staff very friendly and accommodating. Very clean and one of the quietest places we've stayed.
Cons: Bar service poor the first night... Buffet breakfast, some of the cooked food not good. Not done and/or soggy. Had a long wait for a menu item.
10.0
James
Exceptional
young couple
09-14-2016
Pros: The location was good
Cons: everything was greet
7.5
Bryan
Good
solo traveller
09-09-2016
Pros:
Cons: Fee for parking
6.3
Anonymous
Pleasant
young couple
09-09-2016
Pros: Bed, shower and location.
Cons: Not enough towels, only 2 of each size.
Wifi is terrible. Couldn't get on either of the wifi networks the entire time we were there.
Air condition fan was too loud too.
7.5
Peggy
Good
family with young children
09-06-2016
Pros: They were not able to upgrade our room but they did send us a complimentary bottle of wine and a cheese and cracker plate.
Cons: No pool. No complimentary breakfast.
5.8
Kees
Okay
young couple
09-06-2016
Pros:
Cons: Small room
3.8
Susan
Poor
young couple
09-04-2016
Pros: Location to the stadium and the the arch was great.
Cons: Valet service was very disappointing. Waited on the street for over twenty minutes until we decided to get our own caret from the hotel and load our luggage onto it ourselves. Check in was also a long wait and the clerk was very unfriendly. No view from the window other than rooftops and parking garages. Breakfast was poor and so was our server. Not a good experience other than location.
7.5
Ron
Good
family with older children
08-19-2016
Pros: The room was so small. Thankfully we only slept there.
Cons: The price was unreal. Way to much money for the tiny room. The Drury has larger rooms at lower rates. We will be staying there next time.
6.7
Ashley
Pleasant
review category group of friends
08-16-2016
Pros: Good Location, clean
Cons: No pool, extra cost for rollaway, extra cost for parking, breakfast expensive, no assistance with transportation from airport to the hotel. No one educated us on the tram.
7.5
Ryan
Good
mature couple
08-11-2016
Pros: Great location downtown everything was close by and in walkable distance.
Cons: Internet was slow most of the time and hard to get some things accomplished but it was okay.
9.0
Gina
Wonderful
Business Traveler
08-09-2016
Pros: Everyone was so nice! The hotel was in a great spot and walking distance to a lot of places. The room and hotel was kept very clean.
Cons: The bathroom didn't have a vent so after showers everything was so hot. There wasn't a way to keep the bathroom door open either. We had to prop it open with something heavy. Wasn't a deal breaker though.
10.0
Teresa
Exceptional
family with older children
08-09-2016
Pros: Bed was very comfortable and the lobby was beautiful. We loved the arrangement with orchards and succulents by the front door.
Cons: Elevator was confusing at first. We tried to punch the button for the floor before we used the card. Didn't work very well in that order. We got it by the second day.
9.2
Gina
Wonderful
review category group of friends
08-09-2016
Pros: Overall this is a beautiful, clean, neatly kept facility with a responsive, professional staff. Comfortable room/bed.
Cons: The inside of the bathroom door was pretty dirty. Also, myself and a few others found the key card instructions in the elevator to be confusing. It instructs you to "insert" your card to gain access to the different floors, but there was no place to "insert" the card, so we found ourselves searching all over for some place to do so. It should say "swipe" card for access.
8.8
Derya
Excellent
solo traveller
08-06-2016
Pros: friendly staff and good location. so close to the Gateway Arch and metro linked with the Lambert airport.
Cons: For European guests, there should be a socket converter in the hotel rooms. Our sockets are not suitable in the US.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
08-03-2016
Pros: Clean. Restaurant and good food. Hotel Employee at the front desk was very nice and helpful.
Cons: The only thing I didn't like is in order for us to get 2 beds Stead of want to King we had to pay an extra $20.
7.9
Linda
Good
family with young children
07-30-2016
Pros: Room was good. maint. Staff was good. Good location.
Cons: Still waiting for my refund because we left a day early. Valet parking was full so we had to park and pu our car whenever we wanted to go out. Let a staff member know the women's lobby restroom was out of tp and soap to wash your hands. He ignored what I said and later on the bathroom was still not restocked. I had to go up to my room to go to the bathroom. Had to have the refrigerator replaced at around 9pm because the one in our room stopped working.
10.0
Gregg
Exceptional
Solo Traveler
07-27-2016
Pros: Staff very helpful and location for Cardinal games.
Cons:
10.0
Alma Santos
Exceptional
Family with Young Children
07-26-2016
Pros: location and supre friendly staff!
Cons: no pool
7.9
Ashley
Good
family with young children
07-26-2016
Pros: Location
Cons: Room service stopped at 11 pm & there was a very limited selection of items available to purchase in lobby store.
10.0
Roger
Exceptional
family with older children
07-26-2016
Pros: It was close to everything we had planned on doing
Cons: That our reservations we not there from our on line booking. Thank goodness they had rooms still available
10.0
Benjamin
Exceptional
07-23-2016
Pros: Customer service
Cons: No
8.8
Kevin
Excellent
young couple
07-22-2016
Pros: Front desk workers were friendly.
Cons: There was no pool and had to make multiple requests for our room to be cleaned...Also wished pay per view would have been an option.
8.8
Karen
Excellent
mature couple
07-20-2016
Pros:
Cons: the side of the hotel that we were on was dark because buildings blocked out the sun - which made room rather dreary. We have been on the other side and liked it better.
9.6
John
Exceptional
mature couple
07-20-2016
Pros: Most everything was good
Cons: We had a lot of trouble with our key scanner on the second day we were good on the first but not the second. And our garage key didn't let us out
10.0
Verified Hotel Guest
Exceptional
Group Traveler
07-17-2016
Pros: I would say that I love was everything that I thought it was going to be I slept very well it was my home away from home the staff and the manager was very accommodating they were very nice to me and my family and I would definitely recommend the Hilton
Cons: No I love it was excellent
7.9
Douglas
Good
mature couple
07-08-2016
Pros: Having a coffee pot nice. Bed very comfortable. Staff very nice and accommodating.
Cons: Parking garage prices outrageous. Could include in room price.
10.0
Joseph
Exceptional
Traveling as Couple
07-07-2016
Pros: The location in downtown.
Cons: No free coffee in the lobby.
7.5
William
Good
family with older children
07-07-2016
Pros: Staff was friendly. Bed was comfortable. Location was great. Shower water flow was wonderful.
Cons: The hotel was absolutely the filthiest place I have ever stayed. Rooms were filthy and the common areas were even worse. In addition, they were short staffed, especially the valet and front desk. Someone seriously needs to clean this hotel and it needs an update. At least put new carpet in. Also, it was terribly noisy - inside the hotel and noise from the traffic outside.
9.2
Meagan
Wonderful
young couple
07-06-2016
Pros: The room was very modern and the staff was very accommodating. The hotel is well maintained and I liked the card-only access to our floor. The manager on duty went out of his way to make sure our stay was going well throughout.
Cons: The whirlpool tub in our suite had some broken buttons, so it took a while to get it running. The room service menu is also very limited.
6.7
Rodney
Pleasant
family with older children
06-23-2016
Pros: Room was clean, got in at midnight. Night guard helped us up to our room. Thank you.
Cons: The air condition in room would not make the room any cooler than 72 degrees. I was very hot and uncomfortable. Bed was a very firm. A little too firm for me.
8.8
Christopher
Excellent
young couple
06-22-2016
Pros: Good clean rooms
Cons: Not much about to see and do for me
10.0
Anonymous
Exceptional
young couple
06-22-2016
Pros: They upgraded us because our room wasn't ready and it was wonderful!!! Best experience!!
Cons:
7.0
Verified Hotel Guest
Good
Family with Young Children
06-21-2016
Pros: Location is great.
Cons: Room is too small and parking is not attached to the hotel. No pools.
9.6
Jeff
Exceptional
mature couple
06-21-2016
Pros:
Cons: Parking across the street.
7.1
Anonymous
Good
mature couple
06-17-2016
Pros:
Cons: Burn marks in carpet and drapes in room.
1.0
Glen
Very Poor
Traveling as Couple
06-14-2016
Pros:
Cons: This was not the hotel I booked.
9.6
Rozalynn
Exceptional
solo traveller
06-14-2016
Pros: Staff was friendly, hotel was clean. Check in was easy.
Cons: Nothing
8.8
Anonymous
Excellent
young couple
06-07-2016
Pros: Bed was nice and comfortable.
Cons: Parking.
7.1
Terry
Good
mature couple
06-04-2016
Pros: Tim the manager was awesome
Cons: The bad sheets,
10.0
Lashell
Exceptional
family with young children
05-31-2016
Pros: Everything was excellent
Cons:
8.0
Verified Hotel Guest
Very Good
05-26-2016
Pros: The location was spectacular!!
Cons: The rooms were very small.
8.0
Lisa
Very Good
Traveling as Couple
05-25-2016
Pros: Great location within walking distance of everything you want to do downtown. Staff is great and rooms are nice, great having a mini fridge.
Cons: The tile in shower could of been cleaner and the mattress needed to be replaced.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
05-24-2016
Pros: I went to park my car early and when I informed them I was in the garage I was able to check in early. That was great. Then I received a welcome text ...telling me if I need anything I could text. Loved that!
Cons: Honestly, nothing...it was a wonderful experience.
7.9
Kerri
Good
family with young children
05-17-2016
Pros: Service and the valet service was excellent
Cons: The bed was the main reason I stayed with y'all because of past experience the mattress score was a 1 - cheap mattress for such high end hotel-
10.0
Santear
Exceptional
mature couple
05-15-2016
Pros: Everything was great with the hotel itself,excellent staff and beautiful room
Cons: Noisey people in the next room,they were in the hall also making lots of noise until 3am,but other then that we had a good time.
9.6
Jackandhuda
Exceptional
family with young children
05-15-2016
Pros: The very helpful concierge!
Cons:
10.0
Tracy
Exceptional
review category group of friends
05-10-2016
Pros: Excellent. Lovely property. Room was gorgeous, and we were allowed to check in early because traffic was lighter than expected.
Cons:
9.0
Alan
Wonderful
Senior Traveler
05-04-2016
Pros: Location
Cons: There was and still is an incorrect charge on our bill from the gift shop of $8.50 charged to our room. I have called billing and accounting twice and have not received an acknowledgement or answer. I find this unacceptable for a Hilton.
9.6
Amy
Exceptional
solo traveller
04-30-2016
Pros: The bed was amazin. It was very hard waking up out of it in the morning. The staff was nice, friendly and very helpful. I enjoyed the "text" for help feature.
Cons: I wish there could have been a microwave in the room. I like to enjoy my own tea at night. The hot tub room was so hot. It needed more air circlating. I felt alil uncomfortable walking in to the spa in the first place, due to a younge couple having sex in the pool.. I needed up leaving without getting in. Wish there was more options on the vending machine. Like pepsi.
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