Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In the Merchants Laclede Building, a former bank, this hotel's lobby shows off its turn-of-the-19th-century ambience, yet the elegant guest rooms are all modern in the way of comfort. Check out the business center and gift shop to see the bank vault's original doors. Some upgraded suites have jacuzzi tubs.
Smoke free premises. 195 units. 8 stories, interior corridors. Accessibility (Call).
Cons: There was and still is an incorrect charge on our bill from the gift shop of $8.50 charged to our room. I have called billing and accounting twice and have not received an acknowledgement or answer. I find this unacceptable for a Hilton.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I went to park my car early and when I informed them I was in the garage I was able to check in early. That was great. Then I received a welcome text ...telling me if I need anything I could text. Loved that!
Cons: Honestly, nothing...it was a wonderful experience.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was spectacular!!
Cons: The rooms were very small.
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: This was not the hotel I booked.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room was nice, bar served good drinks, staff were friendly and nice and accomidating.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: It was fine.
Cons: You advertised it as a Casino hotel, but it was not. How do you explain?
10.0
Anonymous
Exceptional
08-11-2017
Pros: Customer service
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: location and supre friendly staff!
Cons: no pool
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff very helpful and location for Cardinal games.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very friendly staff, beautiful hotel. Parking is $23 a day BUT it is in a secure garage next to the hotel.
Cons: The only complaint is that housekeeping only put one coffee cup in the room our first day. The second day there were 3 coffee cups but only 1 pod of coffee.
5.0
Anonymous
Fair
08-11-2017
Pros: Convenient location
Cons: No view for this room Noisy car and motorcycle noises late at night On check in, even though doubles were available, assigned king and then charged us extra $20 to change to a double Slow service at checkout
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean. Restaurant and good food. Hotel Employee at the front desk was very nice and helpful.
Cons: The only thing I didn't like is in order for us to get 2 beds Stead of want to King we had to pay an extra $20.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to ballpark
Cons: Tv
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location is fantastic, every single staff member was friendly and kind.
Cons: No.
1.0
Anonymous
Very Poor
08-11-2017
Pros: The customer service was great. They moved my room but the new room was not that much better.
Cons: The room was filthy, sticky and huge stains all over the carpet. The lobby was updated and clean but the rooms were not.
8.0
Anonymous
Very Good
08-11-2017
Pros: I liked the location, which was very close to the convention I was attending.
Cons: The HVAC was a bit loud in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The best had to be on of the most comfiest beds I have ever slept on. The location couldn't get any better as well. Walking distance to most downtown attractions. Including across the street from the Arch.
Cons: The vending machines were out of order. So nothing really.
8.0
Anonymous
Very Good
08-11-2017
Pros: Only complaint I have is the bed was very uncomfortable and they were having a vp ball at another hotel so numerous streets were blocked off and it made getting around almost impossible. Very inconvenient.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Vending machines were not fully stocked. We checked ever floor to get something to drink. Why have the machines if you aren't going to stock them.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and friendliness of the staff.
Cons: Nothing at all.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was very clean and the people were friendly.
Cons: No.
8.0
Anonymous
Very Good
08-11-2017
Pros: Close to stadium
Cons: Unfriendly staff.Cleaning people didn't replenish soap or paper
9.0
Anonymous
Wonderful
08-11-2017
Pros: I liked the breakfast and the jacuzzi tub, the bed was pretty great as well.
Cons:
6.7
Anonymous
Pleasant
08-16-2016
Pleasant
Pros: Good Location, clean
Cons: No pool, extra cost for rollaway, extra cost for parking, breakfast expensive, no assistance with transportation from airport to the hotel. No one educated us on the tram.
7.5
Anonymous
Good
08-11-2016
Gourgeous hotel
Pros: Great location downtown everything was close by and in walkable distance.
Cons: Internet was slow most of the time and hard to get some things accomplished but it was okay.
10.0
Anonymous
Exceptional
08-09-2016
Exceptional
Pros: Bed was very comfortable and the lobby was beautiful. We loved the arrangement with orchards and succulents by the front door.
Cons: Elevator was confusing at first. We tried to punch the button for the floor before we used the card. Didn't work very well in that order. We got it by the second day.
9.2
Anonymous
Wonderful
08-09-2016
Great place to stay, with...
Pros: Overall this is a beautiful, clean, neatly kept facility with a responsive, professional staff. Comfortable room/bed.
Cons: The inside of the bathroom door was pretty dirty. Also, myself and a few others found the key card instructions in the elevator to be confusing. It instructs you to "insert" your card to gain access to the different floors, but there was no place to "insert" the card, so we found ourselves searching all over for some place to do so. It should say "swipe" card for access.
8.8
Anonymous
Excellent
08-06-2016
a good experience in St....
Pros: friendly staff and good location. so close to the Gateway Arch and metro linked with the Lambert airport.
Cons: For European guests, there should be a socket converter in the hotel rooms. Our sockets are not suitable in the US.
7.9
Anonymous
Good
07-30-2016
More bad than good
Pros: Room was good. maint. Staff was good. Good location.
Cons: Still waiting for my refund because we left a day early. Valet parking was full so we had to park and pu our car whenever we wanted to go out. Let a staff member know the women's lobby restroom was out of tp and soap to wash your hands. He ignored what I said and later on the bathroom was still not restocked. I had to go up to my room to go to the bathroom. Had to have the refrigerator replaced at around 9pm because the one in our room stopped working.
7.9
Anonymous
Good
07-26-2016
Easy walk from the game,...
Pros: Location
Cons: Room service stopped at 11 pm & there was a very limited selection of items available to purchase in lobby store.
10.0
Anonymous
Exceptional
07-26-2016
Wonderful weekend
Pros: It was close to everything we had planned on doing
Cons: That our reservations we not there from our on line booking. Thank goodness they had rooms still available
8.8
Anonymous
Excellent
07-22-2016
Good Spirits in St.Louis
Pros: Front desk workers were friendly.
Cons: There was no pool and had to make multiple requests for our room to be cleaned...Also wished pay per view would have been an option.
8.8
Anonymous
Excellent
07-20-2016
Fabulous
Pros:
Cons: the side of the hotel that we were on was dark because buildings blocked out the sun - which made room rather dreary. We have been on the other side and liked it better.
9.6
Anonymous
Exceptional
07-20-2016
Exceptional
Pros: Most everything was good
Cons: We had a lot of trouble with our key scanner on the second day we were good on the first but not the second. And our garage key didn't let us out
7.9
Anonymous
Good
07-08-2016
Very enjoyable at hotel overall...
Pros: Having a coffee pot nice. Bed very comfortable. Staff very nice and accommodating.
Cons: Parking garage prices outrageous. Could include in room price.
7.5
Anonymous
Good
07-07-2016
Could be a great hotel.
Pros: Staff was friendly. Bed was comfortable. Location was great. Shower water flow was wonderful.
Cons: The hotel was absolutely the filthiest place I have ever stayed. Rooms were filthy and the common areas were even worse. In addition, they were short staffed, especially the valet and front desk. Someone seriously needs to clean this hotel and it needs an update. At least put new carpet in. Also, it was terribly noisy - inside the hotel and noise from the traffic outside.
9.2
Anonymous
Wonderful
07-06-2016
Comfortable hotel for a good...
Pros: The room was very modern and the staff was very accommodating. The hotel is well maintained and I liked the card-only access to our floor. The manager on duty went out of his way to make sure our stay was going well throughout.
Cons: The whirlpool tub in our suite had some broken buttons, so it took a while to get it running. The room service menu is also very limited.
6.7
Anonymous
Pleasant
06-23-2016
Hilton, nice location. Room Hot...
Pros: Room was clean, got in at midnight. Night guard helped us up to our room. Thank you.
Cons: The air condition in room would not make the room any cooler than 72 degrees. I was very hot and uncomfortable. Bed was a very firm. A little too firm for me.
8.8
Anonymous
Excellent
06-22-2016
St louis
Pros: Good clean rooms
Cons: Not much about to see and do for me
9.6
Anonymous
Exceptional
06-21-2016
Exceptional
Pros:
Cons: Parking across the street.
9.6
Anonymous
Exceptional
06-14-2016
Rescued from the Crowne Plaza
Pros: Staff was friendly, hotel was clean. Check in was easy.
Cons: Nothing
7.1
Anonymous
Good
06-04-2016
Good
Pros: Tim the manager was awesome
Cons: The bad sheets,
10.0
Anonymous
Exceptional
05-31-2016
Great
Pros: Everything was excellent
Cons:
7.9
Anonymous
Good
05-17-2016
Good
Pros: Service and the valet service was excellent
Cons: The bed was the main reason I stayed with y'all because of past experience the mattress score was a 1 - cheap mattress for such high end hotel-
10.0
Anonymous
Exceptional
05-15-2016
Exceptional
Pros: Everything was great with the hotel itself,excellent staff and beautiful room
Cons: Noisey people in the next room,they were in the hall also making lots of noise until 3am,but other then that we had a good time.
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