Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
In the Merchants Laclede Building, a former bank, this hotel's lobby shows off its turn-of-the-19th-century ambience, yet the elegant guest rooms are all modern in the way of comfort. Check out the business center and gift shop to see the bank vault's original doors. Some upgraded suites have jacuzzi tubs.
Smoke free premises. 195 units. 8 stories, interior corridors. Accessibility (Call).
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 514 guests
Showing reviews 1 - 5 of 50
8.8
Kaleb
Excellent
young couple
04-15-2018
Fabulous
Pros: Cool place
Cons: The room was a little dirty on the bed
9.0
Alan
Wonderful
Senior Traveler
04-13-2018
Pros: Location
Cons: There was and still is an incorrect charge on our bill from the gift shop of $8.50 charged to our room. I have called billing and accounting twice and have not received an acknowledgement or answer. I find this unacceptable for a Hilton.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: I went to park my car early and when I informed them I was in the garage I was able to check in early. That was great. Then I received a welcome text ...telling me if I need anything I could text. Loved that!
Cons: Honestly, nothing...it was a wonderful experience.
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: Great location and a very friendly staff. Room was nice. I would definitely recommend it.
Cons: Breakfast wasn't the greatest and it was pricey for what was offered.
8.0
Lisa
Very Good
Traveling as Couple
04-13-2018
Pros: Great location within walking distance of everything you want to do downtown. Staff is great and rooms are nice, great having a mini fridge.
Cons: The tile in shower could of been cleaner and the mattress needed to be replaced.
8.0
Mary
Very Good
Traveling as Couple
04-13-2018
Pros: The location was perfect for everything
Cons: The room was not big enough for us to lay out our 2 suitcases
1.0
Glen
Very Poor
Traveling as Couple
04-13-2018
Pros:
Cons: This was not the hotel I booked.
9.0
Jay
Wonderful
04-13-2018
Pros: Room was nice, bar served good drinks, staff were friendly and nice and accomidating.
Cons:
6.0
Jonathan
Pleasant
Traveling as Couple
04-13-2018
Pros: Location
Cons: The carpet in the room did not appear to have been recently vacuumed and the bathroom had hair left behind from previous occupants.
10.0
Joseph
Exceptional
Traveling as Couple
04-13-2018
Pros: The location in downtown.
Cons: No free coffee in the lobby.
10.0
Anne
Exceptional
Traveling as Couple
04-13-2018
Pros: Location
Cons:
5.0
Verified Hotel Guest
Fair
Business Traveler
04-13-2018
Pros: It was fine.
Cons: You advertised it as a Casino hotel, but it was not. How do you explain?
10.0
Benjamin
Exceptional
04-13-2018
Pros: Customer service
Cons: No
3.0
Joshua
Poor
Family with Young Children
04-13-2018
Pros: The staff and security
Cons: Room was dirty found dirty socks in the room blood and makeup spots on the sheets. The soap was used and put back in the box. Nightstand and dressers was dirty.
10.0
Gregg
Exceptional
Solo Traveler
04-13-2018
Pros: Staff very helpful and location for Cardinal games.
Cons:
5.0
Verified Hotel Guest
Fair
04-13-2018
Pros: Convenient location
Cons: No view for this room Noisy car and motorcycle noises late at night On check in, even though doubles were available, assigned king and then charged us extra $20 to change to a double Slow service at checkout
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Location
Cons: Additional parking fee
4.0
Larry
Disappointing
Family with Young Children
04-13-2018
Pros: The price online was great but when I arrived at the hotel I had all kinds of incidentals the mounted to &60.00 more per room
Cons:
10.0
Jillian
Exceptional
Group Traveler
04-13-2018
Pros: The location is fantastic, every single staff member was friendly and kind.
Cons: No.
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
04-13-2018
Pros: The customer service was great. They moved my room but the new room was not that much better.
Cons: The room was filthy, sticky and huge stains all over the carpet. The lobby was updated and clean but the rooms were not.
10.0
Brandon
Exceptional
Solo Traveler
04-13-2018
Pros: The best had to be on of the most comfiest beds I have ever slept on. The location couldn't get any better as well. Walking distance to most downtown attractions. Including across the street from the Arch.
Cons: The vending machines were out of order. So nothing really.
8.0
Curtis
Very Good
Traveling as Couple
04-13-2018
Pros: Only complaint I have is the bed was very uncomfortable and they were having a vp ball at another hotel so numerous streets were blocked off and it made getting around almost impossible. Very inconvenient.
Cons:
8.0
Verified Hotel Guest
Very Good
Business Traveler
04-13-2018
Pros: Location
Cons: Parking should be free for guest
10.0
Alfredo
Exceptional
Business Traveler
04-13-2018
Pros: The location and friendliness of the staff.
Cons: Nothing at all.
10.0
Delanie
Exceptional
Traveling as Couple
04-13-2018
Pros: The room was very clean and the people were friendly.
Cons: No.
10.0
Randy
Exceptional
Group Traveler
04-13-2018
Pros: The staff and rooms were great.
Cons: Nothing
8.0
William
Very Good
Traveling as Couple
04-13-2018
Pros: Close to stadium
Cons: Unfriendly staff.Cleaning people didn't replenish soap or paper
7.0
Carly
Good
Family with Young Children
04-13-2018
Pros: Very clean, beautiful lobby
Cons: Horrible views of parking garage, small rooms, parking is expensive
10.0
Timothy
Exceptional
04-13-2018
Pros: The staff was wonderful, and very helpful eith directions or questions. Room service was affordable, and tasty!
Cons: No
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: Very accommodating staff, beautiful rooms...VERY comfortable. Loved the location...so easy to walk places.
Cons: No
5.0
Verified Hotel Guest
Fair
Solo Traveler
04-13-2018
Pros: It was a beautiful hotel in an excellent location
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: I was very pleased with the cleanliness of this hotel. It was well located & quiet. Will definitely consider staying here again.
Cons: The one thing that I did not care for was that our room faced the side of the parking garage, though we didn't have to worry about the view because there wasn't much of a window to see out of. Being claustrophobic, this did bother me.
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: It was close to my business location, it was easy in and out. Courteous staff and room was clean.
Cons:
1.0
Verified Hotel Guest
Very Poor
Family with Teens
04-13-2018
Pros: Location Design of rooms Great security at night
Cons: My stay at this hotel was horrible. Problem 1) I checked in at 1:00 am. And the guy who was in a black parka jacket (no uniform blazer) because the lobby was freezing, did not greet me, even after I said hello. His check-in is was horrible. He was sho
9.6
Co!in
Exceptional
young couple
04-13-2018
good location and helpful friendly...
Pros: Location
Breakfast
Parking
Cons: no view from room
9.6
Laura
Exceptional
young couple
04-10-2018
It was a great location...
Pros: Hilton always,has free weights and a great fitness room.
Cons: Paying for parking on top of the hotel charge.
10.0
Terrance
Exceptional
review category group of friends
04-09-2018
Amazing
Pros: My stay was great
Cons: The staff and venue was amazing
10.0
Mike
Exceptional
review category group of friends
04-09-2018
Exceptional
Pros:
Cons:
7.5
Cheryl
Good
young couple
04-09-2018
Good
Pros:
Cons:
9.2
Brian
Wonderful
young couple
04-08-2018
Superb
Pros:
Cons:
6.3
Renee
Pleasant
family with young children
04-03-2018
Pleasant
Pros:
Cons: The blower was constantly on even though we put it on auto. Shower head could use some attention.
2.9
Edward
Poor
young couple
04-02-2018
It sucks
Pros: Nothing it's horrible they gave me a comforter that was questionable no blankets and the weed smoking took over the whole hotel will never go back vomit sit in front of the hotel from Friday until Sunday when I left it was still there only friendly person was Mark the bellman was not offered a voucher for a continental breakfast found that out from a guest name Pam no microwaves in room and 23 dollars a night to park and parking attendants made sure you know they didn't work for the hotel if you needed help swiping your card
Cons: Didn't like anything about it won't be back
6.7
Albert
Pleasant
family with young children
04-01-2018
Pleasant
Pros:
Cons:
7.5
Keenan
Good
family with young children
03-31-2018
Great rooms but dont take...
Pros: Good area it was very clean
Cons: for the money you pay for rooms they should at least have free breakfast and decent coffee
9.6
Anonymous
Exceptional
family with young children
03-31-2018
It was good for what...
Pros:
Cons: We only had one wash cloth for four people. Almost like they didn’t restock the room, no regular coffee, bathroom supplies ie complimentary lotion was almost empty. But overall it was good!
10.0
Kristi
Exceptional
solo traveller
03-28-2018
Very nice
Pros: Location
Cons:
7.5
Susan
Good
young couple
03-28-2018
Great location
Pros: The location was good. The staff were very friendly. They gave us ideas on things to do in and near the city. Convenient location. It was near the arch and all the attractions downtown. I liked that the hotel was secure. It made me feel safe.
Cons: Everything was good.
9.6
Amanda
Exceptional
family with young children
03-28-2018
Exceptional
Pros:
Cons:
10.0
Kim
Exceptional
family with young children
03-28-2018
Exceptional
Pros:
Cons:
6.7
Lisa
Pleasant
family with young children
03-27-2018
Just ok but worth it...
Pros: conveniently located
Cons: The check was average, the room was average toiletries were limited
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