About AAA Membership Travel Travel Information Savings & Discounts Auto Services Insurance Financial

AAA Home

Marriott St. Louis Grand

AAA Inspector Rating

8.7

Very Good

185 Guest Ratings

800 Washington Ave

St. Louis, MO 63101- Map It

Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!

Book Now Route

Save

(35) Photos

Photos

AAA Inspector Notes

This impressive upscale hotel occupies a historic building in the heart of downtown. The spacious guest rooms have ample closets and a sleek décor style with updated smart TVs. A grab and go store off the lobby offers a variety of sandwiches, salads, and beverages for those guests who are limited on time. Smoke free premises. 917 units. 21 stories, interior corridors. Accessibility (Call).

More about St. Louis, MO More Hotels in St. Louis, MO

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

Jct N Broadway, just w; jct 8th St. Across from America's Center Convention Complex. 800 Washington Ave 63101.

AAA Benefit

Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!

Parking

on-site (fee) and valet.

Dining & Entertainment

restaurant, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, coffeemakers, wireless Internet (fee), safes.

Sports & Recreation

exercise room.

Guest Services

valet laundry, boarding pass kiosk, rental car service.

Terms

check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 185 guests

Showing reviews 1 - 5 of 50

8.3

Jeannine

Very Good

family with young children

09-16-2016

Pros: Beautiful hotel, nice rooms

Cons: At this price, wifi should be free. Bar staff was rude and overwhelmed at end of night when concert let out and they had to shut down kitchen early. Very unprofessional and there was no food to be had anywhere downtown. Went to bed hungry. Kitchen or bar food should be available until 2:00a.m. for downtown hotel.

10.0

Audreyunna

Exceptional

young couple

09-16-2016

Pros: The bed was literally like a cloud and the location was perfect for my occasion. I only had to walk 500 feet to get to the BEYONCE concert.

Cons: I did not like the fact that there was no microwave in the hotel, so it forced me to spend more money on food. I also would have like to have a free continental breakfast.

9.2

Bridgett

Wonderful

review category group of friends

09-15-2016

Pros: Liked the location, we were there for a concert and didn't have to worry about where to go and parking. Lots of attractions, shipping and eating nearby. It was good. Staff was nice, beds were soft, overall the hotel itself was great!

Cons: It just happen to be a lot going on this particular weekend, wedding, concert and baseball game. We were told we could park in the garage for $16 a night and come and go as we please. We were provided with a Marriott parking garage pass. After a trip to the mall we ran into traffic right outside the Marriott on Washington, we waiting for an hour and a half just to enter the hotel. It was 4ish pm which is check in time so I guess that why. Once we finally made it to the garage, the parking attendant told us the garage was full. We were very confused, remember we are being charged to park. We would not take no for an answer so he allowed us to park there anyways. However after the concert we encountered this again, it was late so we drove away from downtown to get something to eat. When we came back we were told no parking available...again. We ultimately had to park on the street, however my credit card was charged $20 for parking. What happened to the $16 fee? Also, we were awakened at 5am by an alarm and had to evacuate the hotel. We were staying on the 17th floor, it was a long and scary walk down al those flights of stairs. After about 5 of waiting outside we saw people going back in, so we did too. Now I'm glad nothing bad really happened and we were able to enter the hotel and go back to sleep, but it was frightening enough to be awakened this way. However, we never got an explanation of what happened. We did see a fire truck, so it must have been a false alarm. But an explanation would have been nice! Lastly, the items in the Pantry were way overpriced!!!

8.8

Roneisha

Excellent

young couple

09-15-2016

Pros:

Cons: The key scan on our door had not been working properly. I went to the front desk twice to have different keys made thinking my phone or something was deactivating.

9.6

Dalinda

Exceptional

young couple

09-15-2016

Pros: All the staff was very nice and helpful. Was very busy when we arrived was a lot going on. There was a ball game and a big concert going on that night and everything was handled very well!!! Will definitely stay again

Cons:

6.7

Kealy

Pleasant

review category group of friends

09-15-2016

Pros:

Cons: The parking is less than ideal. We understood it was a busy time, but walking 5 blocks with out bags wasn't convenient. There was a valet but they weren't able to park our car for some reason?!

9.2

Crystal

Wonderful

young couple

09-06-2016

Pros: The location was perfect and staff was very friendly.

Cons: Parking was a bit expensive but being downtown its understandable

10.0

Travelintrader

Exceptional

solo traveller

09-06-2016

Pros: Love the Mariott bed and pillows. Got a great nights sleep.

Cons: Location of room was ALL the way down the hall.

8.3

Diana

Very Good

young couple

09-01-2016

Pros: Loved the friendliness and helpfulness of the employees. Very clean and comfortable.

Cons: Construction around the property made it a little difficult to get in and out at times. Parking lot was full when we returned to the hotel in the evening so we were directed to another garage which was a little inconvenient.

5.0

William

Fair

young couple

08-31-2016

Pros:

Cons: The was no sitting chair in the room. There was a Bench, that you could not see the TV. So you had to lay on the bed. The bench was not good at best. A glass of wine was $14, are you kidding me! We had to pay $20/day for parking. Never again, RT 70 from now on, which is 7 times a year.

10.0

Amber

Exceptional

family with young children

08-31-2016

Pros: Beautiful facility and look forward to another stay in the future!

Cons:

9.2

Dwain

Wonderful

mature couple

08-28-2016

Pros: Staff was very accommodating.

Cons: Everything was good

9.0

Verified Hotel Guest

Wonderful

Solo Traveler

08-17-2016

Pros: Even though it was in the heart of the city I felt very safe.

Cons: I put the privacy please sign on the outside of my door to keep maid service out while I was gone, when I came back that evening the sign was on the inside of the door and the maids had been in my room and moved my stuff. I was very unhappy about this.

10.0

Linda

Exceptional

mature couple

08-17-2016

Pros: The bed was amazing I would like to know what kind of mattress we had and brand of sheets it was so comfortable we didn't want to leave!

Cons:

6.3

Chris

Pleasant

young couple

08-11-2016

Pros:

Cons: We arrived and checked in at about 5 pm after we get to our room having some alone time and a maid is unlocking our door. There was also a dirty towel in the bathroom hung up on the towel rack.

10.0

Todd

Exceptional

solo traveller

08-11-2016

Pros: Very clean, very big, great bar area. Rooms were big and great. The beds and pillows were so comfortable.

Cons: This hotel is separated in several buildings and stretches a couple blocks. I went into the meeting and wedding hall building and could not find the check building. Finally checked in at the right building but to self park is another block and 1/2 away. But over all a great stay.

4.6

Monette

Disappointing

review category group of friends

08-10-2016

Pros: room was nicely appointed

Cons: the Staff on all parts of the hotel was absolutely horrible. The the staff and service in the hotel bar, restaurant, market pantry was very bad! Took hours to eat meals, hours to get drinks, and they were extremely rude to customers to make matters worse. They are not equipped, staffed or trained to handle high volume, although they are situated right next to the convention center! I will NEVER stay at this location ever again, nor will I recommend to anyone either!

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

08-08-2016

Pros: Clean, quiet, friendly staff

Cons:

7.5

Kaido

Good

review category group of friends

07-30-2016

Pros:

Cons: Elevator... too long time to get...

9.6

Dave

Exceptional

mature couple

07-26-2016

Pros: great, comfortable room, especially bed! really enjoyed all aspects of our stay

Cons:

7.1

Linda

Good

review category group of friends

07-17-2016

Pros: rooms were nice, bathroom lovely

Cons: air conditioning was horribly loud and not efficient - we had 4 rooms - all said the same thing downtown st. Louis is very sad - very little to do in walking distance

10.0

Laurie

Exceptional

mature couple

07-14-2016

Pros: Great location is going to a Cardinals game. Rooms were wonderful and staff was very friendly. Parking was easy and affordable, with valet if you choose.

Cons: A few restaurants in the area, but very busy and a long wait to eat.

5.4

Tim

Fair

solo traveller

07-05-2016

Pros: Concierge was knowledgeable of the area and gave great asvice on restaurants.

Cons: No laundry facilities and the room service was relagated to airplane meals. In addition the housekeeping was only sufficient. They left my trash on the dresser and in makeing the bed left the sheet bunched up at the base of the bed under the comforter. Also when i tried to check in there were so many people just standing in the pull up drive as well as horse and buggy that i couldnt pull in to get my baggage to the room and had to park in the parking garage a block away then haul it all there myself. You need to be proactive in keeping that area clear to get your guests in easily.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

07-03-2016

Pros: Very cozy bed. Helpful staff.

Cons: No free breakfast.

7.1

James

Good

mature couple

07-03-2016

Pros:

Cons: Most of the staff were excellent, especially Aiesha

8.3

Bruce

Very Good

solo traveller

07-01-2016

Pros: One issue I had was that the public rest rooms had a general lack of hand washing soap...

Cons: One issue I had was that the public rest rooms had a general lack of hand washing soap...

7.1

John

Good

solo traveller

06-30-2016

Pros: perfect location for a conference just across the road. As booking.com messed up the reservation they were really good at giving me a room booked directly even though they were full up.

Cons: Breakfast was over complicated. I had a buffet on the first day at 6:30 , it worked well. I was able to help myself, which is how a self service normally works. On the second day I arrived with a shorter time frame and was told I could help myself, I had to sit down and wait for a waiter and ask for self service. As I didn't have the time. I had to have breakfast elsewhere.

8.0

Verified Hotel Guest

Very Good

Group Traveler

06-29-2016

Pros: Spacious room

Cons: No wi-fi included

10.0

John

Exceptional

Group Traveler

06-25-2016

Pros: The room was excellent and it was a great location for ball games.

Cons: Charging for Wifi. Wifi is free in most hotels. My wife worked for an hour Saturday morning and had to use the wifi, so we spent $10 for that short period of time, not worth it and very unreasonable after the prices you spend on the room.

8.3

Famusends

Very Good

solo traveller

06-24-2016

Pros: The beds were super comfortable. Breakfast buffet was delicious and the staff that helped us were exceptional and polite. Thank you!

Cons: There wasn't a gift shop.

9.6

Shehla

Exceptional

mature couple

06-23-2016

Pros: Cleanness

Cons: Nothing

6.0

Verified Hotel Guest

Pleasant

06-21-2016

Pros: The staff greeted us right away and was very helpful at check in.

Cons: We tried to order room service, and they had nothing listed on the menu, we asked for and offered no substitutes. Was unapologetic about the entire scenerio. We had went to a ballgame that afternoon ava was exhausted, wanted to relax in out room.

9.0

Stephen

Wonderful

Traveling as Couple

06-21-2016

Pros: Hotel and room was clean and well organized. The staff was great. It was my birthday and they sent me a nice birthday package for the room.

Cons:

10.0

Alesia

Exceptional

Traveling as Couple

06-21-2016

Pros: Very friendly staff. Extremely clean room. Valet parking. Convenient location.

Cons: Loud at night

10.0

Kendra

Exceptional

Traveling as Couple

06-21-2016

Pros: The comfort level in our room (bed, shower, couch, tv, space, cleanliness, etc..)and the overall ambience was GREAT!!.

Cons: I hated the fact that the cost of the hotel self-parking was $18 but not guaranteed parking because once we left and came back the garage was full so we were instructed that we had to use a different garage down the street at rate of $20 plus extra walk

8.8

Ricky

Excellent

mature couple

06-21-2016

Pros: Staff very good and professional

Cons: Carpet in hallways was not cleaned. The way we knew is there was trash on them that never got picked up

6.7

Nicholas

Pleasant

review category group of friends

06-21-2016

Pros: Very nice hotel. The lady at the front desk was so polite. Made us feel good getting that kind of treatment.

Cons: Have to pay for WiFi. My stay was for a bachelor party. I roomed with 4 other guys and I have spent less money on bigger and nicer rooms. There was only 20 channels on the TV and you have to pay for breakfast. It was fun to stay that close to everything but I will save my money next time.

10.0

Jeff

Exceptional

mature couple

06-21-2016

Pros: Staff was incredible friendly and helpful

Cons:

10.0

Emily

Exceptional

Family with Young Children

06-20-2016

Pros: Great hotel for the price!

Cons: Nope

10.0

Jacquelyn

Exceptional

06-20-2016

Pros: Everything

Cons:

10.0

Lakelia

Exceptional

mature couple

06-20-2016

Pros: The bed was like a cloud. It was so comfortable and cozy. The room was so clean. The entire stay was perfect!!

Cons: It did not come with a continental breakfast, but other than that, it was still perfect.

10.0

Nefree

Exceptional

review category group of friends

06-20-2016

Pros: The willingness of staff to accommodate and resolve conflict.

Cons: The bathroom could have been cleaned a lot better. Hair in the sink and the shower curtain was dirty.

5.8

John

Okay

young couple

06-16-2016

Pros:

Cons: There were items left behind from previous guests in my room. I reserved a room with King bed but they gave me 2 doubles and told me they could do nothing about after I tried very hard to get switched.

9.6

Joyce

Exceptional

family with older children

06-08-2016

Pros: The room was tasteful, bathroom clean and the bed extremely comfortable. Staff were friendly and courteous. Had a great stay!

Cons:

8.8

Marcia

Excellent

family with older children

06-07-2016

Pros: Nice and clean, comfy

Cons: $20 parking and paying for wifi

6.7

Chelsea

Pleasant

young couple

06-07-2016

Pros: Bed was very comfortable

Cons: No pool. Breakfast not included. When you get pizza delivered you have to meet them in lobby.... They aren't allowed to go up to you.

5.4

Fair

family with young children

06-07-2016

Pros: Zenia Bar & Grille waiters / waitresses were friendly & helpful

Cons: Poor attention to detail by the staff. Items such as coffee cups, hand towels missing from room upon check in. Terrible room service experiences. Poor staff management & attentiveness.

7.1

Heather

Good

mature couple

06-06-2016

Pros: Location was awesome. Walked everywhere.

Cons: Cost was very expensive for tiny room. And wi-fi was not free. $10 and day. Also lobby was extremely loud could barely hear when I was checking in.

8.8

Donnell

Excellent

family with young children

06-02-2016

Pros: Staff was very friendly and helpful.

Cons: Small beds.

10.0

Jordan

Exceptional

review category group of friends

06-02-2016

Pros: Very clean, comfy beds, friendly staff.

Cons: Free WiFi should be included! You already have to pay to park...or parking should be free and charge for WiFi

Showing reviews 1 - 5 of 50