Guest rooms are attractively furnished and provide a wide array of comforts and amenities. This hotel is away from downtown in a quieter neighborhood and has a comfortable Western-themed sitting area.
Smoke free premises. 100 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Sheets were not so rough that they were uncomfortable. Quiet, very helpful staff
Cons:
10.0
Verified Hotel Guest
Exceptional
Business Traveler
10-20-2017
Pros: Convenient location, restaraunt nearby, excellent expanded continental breakfast includes, clean/modern rooms, exercise area and swimming pool. Good rates. This has become my favorite, affordable hotel in Helena.
Cons: The clerk (same one check-in and check-out) didn't display the professionalism I expected from the front desk. She needs to pick it up a notch or two.
7.0
Verified Hotel Guest
Good
Business Traveler
10-20-2017
Pros: Nice variety for continental breakfast. Good proximity to freeway and Perkins
Cons: The bathroom had hair all over the floor when I got to the room. Hot tub was warm. Not hot.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: It was near the area we needed to be
Cons: None
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
10-20-2017
Pros: super clean and super good hotel, matches price and comfort.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: clean, good amenities, indoor pool, they serve breakfast and light dinner for free
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Clean and spacious room. Would have preferred not to get a room by elevator but we arrived fairly late and tired so didn't bother to ask a room change.
Cons: Room by elevator!?
3.0
Verified Hotel Guest
Poor
10-20-2017
Pros: Breakfast choices were satisfactory
Cons: Very loud. Noisy HS students next door part of larger student group in hotel. Complimentary? outdoor speakers with music playing so loud I could not relax or sleep in my room. What appeared to be a small cockroach crawled across my sheets
9.0
Debra
Wonderful
Traveling as Couple
10-20-2017
Pros: Very nice rooms, bed was comfortable, plenty of pillows, also plenty of towels. The breakfast buffet was great, not just your usual bagels and cereal. the access was convenient, just off the freeway. Staff was friendly and helpful. I will stay there again
Cons:
10.0
Angela
Exceptional
Family with Young Children
10-20-2017
Pros: The spacious, comfortable rooms are perfect for relaxing. They have enough room to move around in with a wheelchair and kids. The pool area is great for the kids. The breakfast selection is good. The staff were all very friendly and helpful.
Cons: The only thing of surprise is that the accessible room we booked did not have a roll in shower with bench seat. The staff brought me a shower chair upon request, so it was not an issue.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: Room was large and comfortable. Breakfast had a good choice of hot and cold options. Complimentary daily cookies.The indoor pool was a good size. The hotel was located out of the centre of town but within five minutes drive of all the sites.
Cons:
7.0
William
Good
Traveling as Couple
10-20-2017
Pros: Room was clean; we used this as a last minute accommodation after plans to stay with family fell through so we didn't spend much time there but it was very nice especially for 2 1-2 stars
Cons: You could smell the chlorine from the indoor pool throughout the entire hotel
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
10-20-2017
Pros: The motel has potential for quality service. Staff working very hard to meet our needs.
Cons: Night before our arrive the motel sprinkler system malfunction, two floors flooded and our room was not available at time stated. Air condition not working. Fans were provided but room remained uncomfortablely hot Bad weekend for staff.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
10-20-2017
Pros: The staff
Cons: It had very stained carpeting throughout, toilet kept breaking, water tray from freezer defrosting was not emptied and spilled on my stuff.
7.0
Verified Hotel Guest
Good
Family with Young Children
10-20-2017
Pros: Big size room
Cons: Not what I expected that good,
7.5
Anonymous
Good
family with young children
10-12-2017
Good
Pros:
Cons:
8.3
Pat
Very Good
young couple
10-09-2017
Love Helena
Pros: Cleanliness, easy to access and location.
Cons: the bed was just okay.
5.0
Anonymous
Fair
review category group of friends
10-08-2017
Passable
Pros: The gravy was ok but everything else was store bought.
Cons: We were in a room right by the front door so all night long all we heard was the electric door opening and closing. We were not able to sleep both nights we were there.
7.5
Anonymous
Good
young couple
09-27-2017
Good
Pros:
Cons:
10.0
Erin
Exceptional
review category group of friends
09-24-2017
Exceptional
Pros:
Cons:
9.2
Nathan
Wonderful
young couple
09-13-2017
Superb
Pros: The front desk representative, Anna, went above and beyond to get us checked in early so we had time to prep for a new business presentation.
Cons:
7.1
David
Good
young couple
09-07-2017
Good
Pros: The pool and hot tub were good for the kids and adults.
Cons: The carpet in the room needed to be replaced.
5.5
Fred
Okay
young couple
08-28-2017
We stayed 6 nights. Very...
Pros:
Cons:
4.2
Mark
Disappointing
solo traveller
08-25-2017
Horriable
Pros: the carpet was disgustingly dirty the bathroom was filthy the only thing good about that room was the bed i had an appointment at the VA it was lucky i was to drug up to leave but i will make sure that no vet that visit Helena will stay there i my self will do what i can to make sure that no vet or any of my friends stay there you people rob me of 140 plus tax i will go on social media to make sure everone nos what a pit that place i have photo to show people have a good day
Cons: nothing at all was good
8.8
Frank
Excellent
young couple
08-22-2017
Fabulous
Pros:
Cons:
7.1
Mark
Good
young couple
08-11-2017
Good
Pros: Breakfast was nice
Cons:
7.5
Kameron
Good
solo traveller
08-09-2017
Good
Pros:
Cons:
5.4
Bruce
Fair
young couple
07-30-2017
Hot hot hot!
Pros: Convenient to highway, restaurant across parking lot. Large room.
Cons: Air conditioning didn't work, resulting in a sleepless night. No effort to fix. Coffee maker didn't work.
10.0
John
Exceptional
young couple
07-25-2017
Restful Stop
Pros: Very comfortable bed and clean facility!
Cons:
6.7
Holly
Pleasant
family with young children
07-25-2017
Not a lot of customer...
Pros: The breakfast was one of the best ones out there. Very good! The air conditioning was good and kept the room nice and cool. The person running the breakfast was working his bum off! He was very friendly and kept everything fresh and hot.
Cons: Upon check in, the general manager was the one who assisted me. She was more interested in working on her computer rather than talking to me. She gave me my room keys and we went to our room. I had confirmed a 2 queen bedded room. We were extremely tired and we got up to our room and went in with our luggage. We saw it was like a 1 bedroom apartment, which is nice, but it had a king bed in the bedroom and a sofa sleeper. I went back down thinking she had made a mistake because she never mentioned anything to me and she had some problems getting the room key to program (when we checked in). After I told her I thought she had made a mistake, she said oh no, I just upgraded you because you were a member and because we are very full tonight. (??? makes no sense?) she said it's a bigger nicer room than what you were going to get. I said yes it is a bigger room, but one of the beds is a sofa sleeper. After a long day of traveling, that wasn't too exciting. after a while of talking to her, her co-worker (not her, not the general manager) offered a room with two full size beds. I declined at that time, and said we will go ahead and take the room we were given, but I advised her it would have been nice to know the change in room when we checked in. Instead she didn't say anything about the upgrade. Then we could have decided at that time if we wanted to take the sofa sleeper or the 2 full size beds.
7.9
Bruce
Good
young couple
07-22-2017
Good
Pros:
Cons:
7.9
Noah
Good
solo traveller
07-17-2017
Good
Pros:
Cons:
4.6
Mike
Disappointing
review category group of friends
07-16-2017
Not what you would expect...
Pros: Staff was friendly
Cons: Rooms were dirty. There were "mystery" stains on the floor, bedding, and furniture. Found someones leftovers in the fridge. There was a used bar of soap left in the shower, and we also found someone's viagra on the floor under the bed. Something also happened in the hallway because there were multiple large and noisy blower fans running all day and night trying to dry the carpet.
9.6
Anonymous
Exceptional
young couple
07-08-2017
Exceptional
Pros:
Cons: Being awoken by the fire alarm at 6:00 am because of a broken sprinkler pipe.
10.0
Tripp
Exceptional
young couple
07-03-2017
Exceptional
Pros: Clean, safe and nice staff.
Cons:
5.0
Larry
Fair
young couple
07-01-2017
Expected much better!
Pros: Convenient to the airport. Comfortable bed.
Cons: First, we needed help from the desk clerk to get the clock set to the correct time so we could set the alarm. Not a big deal, but the screen on the window was filthy and there was also "something" on the decorative spread. It should have been washed. Ultimately, had our room changed because we discovered that the refrigerator didn't work. The desk clerk came up to see if it was plugged in. It was. It just didn't work.
Second room had a working refrigerator and a clear view, but the safety bar in the shower had black mold or something all around it. The shower head also had something black on it. We sprayed both areas with Lysol! In addition, the toilet seat was "melted" on the back edge (more Lysol). It should have been replaced. Also, the hair dryer didn't work.
After complaining about the first room, we didn't complain about the second, choosing to wait until now to list the multiple issues.
Then, we had an early flight on the second morning, so we requested a wake-up call in case the alarm didn't work. A staff member called us 15 minutes late, which would have put us in a rush. Fortunately our alarm worked and we were already up and getting ready to go when she called. The girl who drove the shuttle to the airport didn't get a tip because she didn't help with the suitcases or open the back so they could be put there. We had to put them on the seat. When we got to the airport, she just sat in the driver's seat and didn't even offer to get the suitcases out.
None of the staff were very pleasant - just serious.
7.1
Anna
Good
young couple
06-26-2017
Good
Pros: The style of room was up to date and beautiful.
Cons: Remote to tv was acting up. The t.p. holder fell out and wasn't properly secure to countertop. Towels in pool area wasn't stocked. And usually in king rooms you get extra pillows stored in closet or dresser, if needed, for comfort and cost for the room. Also we didnt receive coffee with our coffee maker in the room so we called front desk thinking they would deliver it to our room and they didn't.
10.0
Traci
Exceptional
solo traveller
06-25-2017
Exceptional
Pros:
Cons:
9.2
Vicky
Wonderful
family with young children
06-24-2017
Superb
Pros:
Cons:
8.8
Gregory
Excellent
solo traveller
06-14-2017
Good visit
Pros: Was convenient to airport. Great breakfast included. Staff Was helpful and efficient.
Cons: Had a small SNAFU up in check in. But was eventually handled.
10.0
Szolt
Exceptional
young couple
06-13-2017
Exceptional
Pros: Very clean and very nice beds
Cons:
10.0
Tonia
Exceptional
young couple
06-12-2017
Exceptional
Pros: Great breakfast
Cons:
7.9
Anonymous
Good
family with young children
05-30-2017
Good
Pros:
Cons:
6.7
Robert
Pleasant
family with young children
05-16-2017
it was ok
Pros: Nice breakfast area
Cons: The bed was the pits. Lumpy and caused a body to roll to the middle.
9.2
Noriko
Wonderful
solo traveller
05-13-2017
Superb
Pros:
Cons:
10.0
Anthony
Exceptional
solo traveller
05-12-2017
Exceptional
Pros:
Cons:
10.0
Stevenson
Exceptional
young couple
04-05-2017
Exceptional
Pros:
Cons:
4.6
Stefanie
Disappointing
review category group of friends
04-02-2017
Disappointed.
Pros: I like the blankets.... I should be able to say I liked more then just the blankets.
Cons: The hot in and pool was dirty. Things floating around and a grime around the rims. The staff didn't seem like they new much of anything. Any questions I had, had, I needed to Google. We needed to pay cash at check out and they charged the card instead without our approval and wouldn't undo the charge.I will not be staying here again. For the price we paid I expected a better stay.
7.5
Anonymous
Good
solo traveller
03-15-2017
Good
Pros:
Cons: The first night was fine, but the second night was noisier. Would be nice to have more soundproofing between rooms.
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