Guest rooms are attractively furnished and provide a wide array of comforts and amenities. This hotel is away from downtown in a quieter neighborhood and has a comfortable Western-themed sitting area.
Smoke free premises. 100 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 3 mi.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 55 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Nice room. Friendly staff. Right by the interstate.
Cons: Not close to restaurants.
9.0
Anonymous
Wonderful
08-11-2017
Pros: There's a decent breakfast and the rooms are spacious and comfortable.
Cons: The manager can be a jerk and the pool is too cold for our kids to swim for very long.
8.0
Anonymous
Very Good
08-11-2017
Pros: The room was large, well appointed, and quiet.
Cons: The hallway carpets were soiled as was the carpet in the room. Vacuuming was not complete (I found dried leaves under the footstool). The dust ruffles on the beds were out of place and look untidy. Only one wash cloth in the bathroom.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Sheets were not so rough that they were uncomfortable. Quiet, very helpful staff
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Convenient location, restaraunt nearby, excellent expanded continental breakfast includes, clean/modern rooms, exercise area and swimming pool. Good rates. This has become my favorite, affordable hotel in Helena.
Cons: The clerk (same one check-in and check-out) didn't display the professionalism I expected from the front desk. She needs to pick it up a notch or two.
7.0
Anonymous
Good
08-11-2017
Pros: Nice variety for continental breakfast. Good proximity to freeway and Perkins
Cons: The bathroom had hair all over the floor when I got to the room. Hot tub was warm. Not hot.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Convenience of location, breakfast included. Pool and jacuzzi looked invited but I didn't use them this trip. This is my go-to hotel in Helena; best deal for the buck. Interior remodeling looks nice.
Cons: Room clocks need to be adjusted to DST. Bed sheets appeared wrinkled this visit. Did not look fresh, definitely not pressed before being changed.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Cleaning staff did not complete there work 100% each time.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Bed was comfortable,wish there was blackout curtains.
Cons: No 24hr pool or extended time for adults.
10.0
Anonymous
Exceptional
08-11-2017
Pros: clean, good amenities, indoor pool, they serve breakfast and light dinner for free
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and spacious room. Would have preferred not to get a room by elevator but we arrived fairly late and tired so didn't bother to ask a room change.
Cons: Room by elevator!?
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice rooms, bed was comfortable, plenty of pillows, also plenty of towels. The breakfast buffet was great, not just your usual bagels and cereal. the access was convenient, just off the freeway. Staff was friendly and helpful. I will stay there again
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The spacious, comfortable rooms are perfect for relaxing. They have enough room to move around in with a wheelchair and kids. The pool area is great for the kids. The breakfast selection is good. The staff were all very friendly and helpful.
Cons: The only thing of surprise is that the accessible room we booked did not have a roll in shower with bench seat. The staff brought me a shower chair upon request, so it was not an issue.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was large and comfortable. Breakfast had a good choice of hot and cold options. Complimentary daily cookies.The indoor pool was a good size. The hotel was located out of the centre of town but within five minutes drive of all the sites.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Room was clean; we used this as a last minute accommodation after plans to stay with family fell through so we didn't spend much time there but it was very nice especially for 2 1-2 stars
Cons: You could smell the chlorine from the indoor pool throughout the entire hotel
7.0
Anonymous
Good
08-11-2017
Pros: Size of the room is quite large. Good location for easy freeway access.
Cons: House cleaners came around at 8:20am to see if I had vacated the room. If you would like to start cleaning rooms that early (when check out isn't until noon) please check with the front desk to see if I had left.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The motel has potential for quality service. Staff working very hard to meet our needs.
Cons: Night before our arrive the motel sprinkler system malfunction, two floors flooded and our room was not available at time stated. Air condition not working. Fans were provided but room remained uncomfortablely hot Bad weekend for staff.
7.1
Anonymous
Good
08-11-2017
Good
Pros: Breakfast was nice
Cons:
5.4
Anonymous
Fair
07-30-2017
Hot hot hot!
Pros: Convenient to highway, restaurant across parking lot. Large room.
Cons: Air conditioning didn't work, resulting in a sleepless night. No effort to fix. Coffee maker didn't work.
10.0
Anonymous
Exceptional
07-25-2017
Restful Stop
Pros: Very comfortable bed and clean facility!
Cons:
6.7
Anonymous
Pleasant
07-25-2017
Not a lot of customer...
Pros: The breakfast was one of the best ones out there. Very good! The air conditioning was good and kept the room nice and cool. The person running the breakfast was working his bum off! He was very friendly and kept everything fresh and hot.
Cons: Upon check in, the general manager was the one who assisted me. She was more interested in working on her computer rather than talking to me. She gave me my room keys and we went to our room. I had confirmed a 2 queen bedded room. We were extremely tired and we got up to our room and went in with our luggage. We saw it was like a 1 bedroom apartment, which is nice, but it had a king bed in the bedroom and a sofa sleeper. I went back down thinking she had made a mistake because she never mentioned anything to me and she had some problems getting the room key to program (when we checked in). After I told her I thought she had made a mistake, she said oh no, I just upgraded you because you were a member and because we are very full tonight. (??? makes no sense?) she said it's a bigger nicer room than what you were going to get. I said yes it is a bigger room, but one of the beds is a sofa sleeper. After a long day of traveling, that wasn't too exciting. after a while of talking to her, her co-worker (not her, not the general manager) offered a room with two full size beds. I declined at that time, and said we will go ahead and take the room we were given, but I advised her it would have been nice to know the change in room when we checked in. Instead she didn't say anything about the upgrade. Then we could have decided at that time if we wanted to take the sofa sleeper or the 2 full size beds.
4.6
Anonymous
Disappointing
07-16-2017
Not what you would expect...
Pros: Staff was friendly
Cons: Rooms were dirty. There were "mystery" stains on the floor, bedding, and furniture. Found someones leftovers in the fridge. There was a used bar of soap left in the shower, and we also found someone's viagra on the floor under the bed. Something also happened in the hallway because there were multiple large and noisy blower fans running all day and night trying to dry the carpet.
10.0
Anonymous
Exceptional
07-03-2017
Exceptional
Pros: Clean, safe and nice staff.
Cons:
5.0
Anonymous
Fair
07-01-2017
Expected much better!
Pros: Convenient to the airport. Comfortable bed.
Cons: First, we needed help from the desk clerk to get the clock set to the correct time so we could set the alarm. Not a big deal, but the screen on the window was filthy and there was also "something" on the decorative spread. It should have been washed. Ultimately, had our room changed because we discovered that the refrigerator didn't work. The desk clerk came up to see if it was plugged in. It was. It just didn't work.
Second room had a working refrigerator and a clear view, but the safety bar in the shower had black mold or something all around it. The shower head also had something black on it. We sprayed both areas with Lysol! In addition, the toilet seat was "melted" on the back edge (more Lysol). It should have been replaced. Also, the hair dryer didn't work.
After complaining about the first room, we didn't complain about the second, choosing to wait until now to list the multiple issues.
Then, we had an early flight on the second morning, so we requested a wake-up call in case the alarm didn't work. A staff member called us 15 minutes late, which would have put us in a rush. Fortunately our alarm worked and we were already up and getting ready to go when she called. The girl who drove the shuttle to the airport didn't get a tip because she didn't help with the suitcases or open the back so they could be put there. We had to put them on the seat. When we got to the airport, she just sat in the driver's seat and didn't even offer to get the suitcases out.
None of the staff were very pleasant - just serious.
7.1
Anonymous
Good
06-26-2017
Good
Pros: The style of room was up to date and beautiful.
Cons: Remote to tv was acting up. The t.p. holder fell out and wasn't properly secure to countertop. Towels in pool area wasn't stocked. And usually in king rooms you get extra pillows stored in closet or dresser, if needed, for comfort and cost for the room. Also we didnt receive coffee with our coffee maker in the room so we called front desk thinking they would deliver it to our room and they didn't.
8.8
Anonymous
Excellent
06-14-2017
Good visit
Pros: Was convenient to airport. Great breakfast included. Staff Was helpful and efficient.
Cons: Had a small SNAFU up in check in. But was eventually handled.
10.0
Anonymous
Exceptional
06-13-2017
Exceptional
Pros: Very clean and very nice beds
Cons:
10.0
Anonymous
Exceptional
06-12-2017
Exceptional
Pros: Great breakfast
Cons:
6.7
Anonymous
Pleasant
05-16-2017
it was ok
Pros: Nice breakfast area
Cons: The bed was the pits. Lumpy and caused a body to roll to the middle.
4.6
Anonymous
Disappointing
04-02-2017
Disappointed.
Pros: I like the blankets.... I should be able to say I liked more then just the blankets.
Cons: The hot in and pool was dirty. Things floating around and a grime around the rims. The staff didn't seem like they new much of anything. Any questions I had, had, I needed to Google. We needed to pay cash at check out and they charged the card instead without our approval and wouldn't undo the charge.I will not be staying here again. For the price we paid I expected a better stay.
9.2
Anonymous
Wonderful
03-13-2017
Fantastic
Pros: The breakfast.
Cons:
7.1
Anonymous
Good
03-06-2017
Cookie Monster
Pros: Anna was my guest service coordinator. She found out that my reservation had been accidently cancelled. She worked through everything. Our room was nice. I got an extra blanket and a fan to quiet the noise. It was very nice.
Cons: I did not like that there was only 1 tray of cookies baked. This seems cheap. This hotel should provide cookies'and snacks for the guests Why would it hurt to have a few dozen cookies for the guests ? Kids love to eat.
9.6
Anonymous
Exceptional
02-21-2017
Exceptional
Pros: Great hot breakfast complete with waffles, bacon and scrambled eggs. Rooms were nicely furnished and the bed was very comfortable.
Cons:
9.6
Anonymous
Exceptional
02-17-2017
Exceptional
Pros: Great friendly staff. Public transportation in Helena can be a bit of a challenge. The hotel was more than accommodating getting us where we needed to go.
Cons:
2.9
Anonymous
Poor
02-12-2017
I will never stay there...
Pros: The noon check out time was about the only good thing
Cons: Thermostat on the wall didn't actually control the room temperature. There was a used bar of soap in the bathroom. Front desk made fun of people being in room 218 about being too dumb to work the thermostat in their room. Lamp shade was broken in the bedroom. Outside walkway and parking areas was not maintained. It was extremely icy.
10.0
Anonymous
Exceptional
01-01-2017
Close to the Helena airport...
Pros: Staff was very helpful and friendly to our needs.
Cons:
6.3
Anonymous
Pleasant
10-01-2016
Pleasant
Pros:
Cons: The breakfast was awful I would not recommend this hotel.
7.9
Anonymous
Good
08-30-2016
Good
Pros:
Cons: Carpet in room was stained in several places
7.5
Anonymous
Good
08-29-2016
Awesome
Pros: Everything was great
Cons: Nothing
7.5
Anonymous
Good
08-22-2016
Good
Pros: Room was clean. Check out was 12. Location was good. Not noisy.
Cons:
10.0
Anonymous
Exceptional
08-18-2016
Exceptional
Pros:
Cons: we often travel with grandchildren, still have one only 14 so will have to go elsewhere when she is with us. wonder why?
8.8
Anonymous
Excellent
08-16-2016
Great stay; friendly staff, clean...
Pros: Breakfast was great. Rooms were comfortable (personally for me too many things that light at night - clock and some blue light over by the desk.)
Cons: Doors were a little odd. Opening by pulling the handle down was not always successful. Our friends discovered pushing the handles up worked better; indeed this did work better (rooms 122 and 124)
7.9
Anonymous
Good
08-11-2016
Nice faculty convenient to airport...
Pros: Very nice breakfast buffet for this class . Keurig coffee in room
Cons: Rate was a bit excessive. Only 1 cup of coffee in delux room
10.0
Anonymous
Exceptional
08-10-2016
Terrific staff, great hotel!
Pros: Very clean and comfortable!
Cons:
8.8
Anonymous
Excellent
07-19-2016
A good place to stay.
Pros: It was a comfortable room with good service.
Cons: Don't laugh......the toilet was waaayyyyy toooooo low.
7.5
Anonymous
Good
06-01-2016
Met my needs...comfortable bed!
Pros: Comfort and Good location to the downtown area.
The reception area seems clean, presentable. There appeared to be a main sitting area which looked nice but didn't go and have a look.
Cons: Room appeared clean at first glance but after I had settled in I noticed that some things had not be wiped thoroughly. Eg: The bathroom door and the detailing on the door was visibly dirty and dusty.
Another issue was that I was overcharged by the hotel. I got a refund but I was still short by $5 (regardless of exchange rate).
7.5
Anonymous
Good
05-24-2016
Good
Pros: Beds were very comfortable
Cons: No pool or hot tub....very disappointed
7.1
Anonymous
Good
04-13-2016
Good
Pros: It was very quiet, and the young lady with the red hair was extremely helpful and charming.
Cons: I asked to have the hair dryer replaced because it was shorting out and had a burning smell. Also it was loose and fell off the wall. It was not replaced.
7.1
Anonymous
Good
03-27-2016
Good
Pros:
Cons: Pool and hot tub could have been cleaner.
9.6
Anonymous
Exceptional
12-27-2015
Great price, comfortable room
Pros: Clean room and bathroom, very comfortable mattress. Friendly staff
Cons: The carpet in our room needed to be vacuumed.
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