This luxurious all-inclusive spa retreat offers outstanding facilities and a prime beachfront setting. Spacious rooms feature large balconies, with especially good views from the upper floors. For the fitness buff, a "wellness" room includes an exercise bicycle, yoga mat and a private massage table on the upper sundeck. Decadent dining options will leave guests feeling both full and pampered.
267 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, scuba diving, snorkeling, tennis, recreation programs, kids club, bicycles, health club, spa.
valet laundry, room service, child care.
OVERALL GUEST SCORE
Based on Ratings from 33 guests
Showing reviews 1 - 5 of 18
This is our 5th stay...
Cons: the price could be a bit lower !!
A stay in paradise...
Pros: Service and food were excellent.
Good effort, but some areas...
Pros: The beds at the pool were comfortable and the towels were fresh . The staff were very well intentioned, although execution at times wasn't perfect.
The facilities are good, the lawns are very nice and the Kao bar is perfect for sitting outside early evening for a drink.
There were some very nice touches like the petting zoo that was set up one day for the kids, and the little train that runs round the property.
Cons: The attention to detail on points like the service around the pool was lacking, it was a bit undignified spending 10-15 mins trying to flag a waiter down, and even then the order wasn't complete a couple of times.
one evening we waited 50 minutes for our starter in Azul, with very few people in the restaurant - and the main arrived as soon as we finished the starter, and it was cold - which suggests it was ready before the starter.
And there were several other points of minor frustration which didn't meet the expectation I had of the most exclusive all-inclusive in Mexico.
In general the beach is not great if you are a fan of a the beach - fortunately we prefer the pool.
Admittedly the staff took the feedback seriously and have stated that they would follow up with me on the points.
Service, Service, service.. Gorgeous view
Pros: Clean, gorgeous, fab food, great surroundings.... service, service, service. Gorgeous hotel, breathtaking views
Cons: Italian restaurant was off.. Food not hot, terrible seating, poor service
Nice but needs some improvements
Pros: Nice bathroom in unit, nice ocean views from pool, nice pool, very good food & service at Piaf; very good breakfast & lunch at Azul. Nice lobby.
Cons: Bad food & service at Lucca; stale bread. Our room was expensive yet the view was blocked by the rectangular decorative walls in front & the children's play area was right next to our room and blocked the view and was noisy.
Pros: excellent food