Element Omaha Midtown Crossing

AAA Inspector Rating
8.7
Wonderful
107 Guest Ratings
3253 Dodge St
Omaha, NE 68131- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Notes
This thoroughly modern property is conveniently located in a revitalized area with shops and many restaurants within walking distance. These bright fully equipped rooms are great for long stay guests. Smoke free premises. 132 units, some efficiencies. 8 stories, interior corridors. Bath: shower only.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-480 exit 2B westbound; exit 2A northbound, just w; in Midtown Crossing. 3253 Dodge St 68131.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
on-site (fee).
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
bicycles, exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 5 mi.
Terms
pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 107 guests
Showing reviews 1 - 5 of 50
9.6
Scott
Exceptional
family with young children
09-08-2016
Pros: Superb room. Everybody was extremely friendly. Great location.
Cons:
7.5
Richard
Good
mature couple
08-30-2016
Pros: The gentleman on duty around midnight was super helpful when I wanted to order a pizza.
Cons: When we checked in around 4:00 pm two younger gentlemen helped us. There were friendly. We reported a missing light bulb from the floor lamp. We told them we would be gone for several hours to the concert. The bulb wasn't replaced during our stay. I wasn't a big deal. It could have been reported but not followed up on.
9.6
Michael
Exceptional
mature couple
08-24-2016
Pros: Great room and style of rooms were great. Loved the midtown location
Cons: not much selection at breakfast. was wishing they had more hot food.
4.2
Matthew
Disappointing
family with young children
08-23-2016
Pros: The rooms were clean and comfortable. The complimentary breakfast was good.
Cons: The customer service was awful. We originally booked a standard room on booking.com but within an hour changed our room to a king suite in order to have an internal door/divider within the room for our infant daughter to sleep. When we got to our room and found it to be a standard room, we called downstairs to be moved to the appropriate room. We were told that they were sold out of suites and our standard room was the only room available. For the night, our daughter would sleep in a crib in the bathroom: We were told by the night front desk worker that we could be switched to a suite in the morning at no extra charge. We attempted to call booking.com to see what else could be done, however we waited on hold for 25 minutes and once we were connected to a customer service rep, the cordless phone in the hotel died and disconnected our call.In the morning when we checked with the day shift front desk worker (no manager available on weekends) we were told they could move us but we would be charged for the price of the suite. At this point we called booking.com and were told that it was actually the hotel's mistake by neglecting to confirm our change in rooms. Booking.com ended up having to call element and work things out where we actually wouldn't be charged extra to get into the room we initially had booked. You would've thought the hotel would've just made it right in the first place considering it was there mistake but we got to waste multiple hours on the phone during our vacation just to get what we had booked.After booking.com called and element finally agreed to switch our rooms, one of the girls at the front desk called our room and said they had decided (even though we knew booking.com had just spoken with them minutes before) to switch our room but they would need us out of our room within a matter of hours so housekeeping could clean our room and they would let us know when our new room was ready.
10.0
Steve
Exceptional
Traveling as Couple
08-22-2016
Pros: Great location you can walk to many restaurants and bars.
Cons: No everything was perfect!
Showing reviews 1 - 5 of 50