This resort is superbly located on a peninsula surrounded by a white-sand beach with picturesque views of Philipsburg. There are both hotel- and condo-style units available, some with full kitchens. Many guest units, including the 34 hotel rooms, feature ocean views. A stylish open-air lobby with a view of the ocean greets guests upon arrival. There are various themed buffets throughout the week as well as a Monday night manager's cocktail reception and lobster feast. Guests also enjoy numerous pool and whirlpool areas throughout the property footprint that have been built in stages since the 1970s.
Smoke free premises. 210 units, some condominiums. 1-3 stories (no elevator), interior/exterior corridors.
hot tub, cabanas, motor boats, self-propelled boats, scuba diving, snorkeling, tennis, recreation programs, kids club, lawn sports, exercise room, spa.
valet and coin laundry, boarding pass kiosk, rental car service.
check-in 4 pm, 3 day cancellation notice-fee imposed, resort fee.
OVERALL GUEST SCORE
Based on Ratings from 13 guests
Showing reviews 1 - 5 of 6
Pros: There were beautiful views from both sides of the property. The food tasted very good, though it was all American food. There was an abundance of beach chairs and umbrellas on the beach. There were four very nice pools. The accomodations were very nice, clean, and roomy. We had maid service every day.
Cons: The pool water was too cold once the sun went down. The food choices were all American. Two of the members of the bartending staff (who were there for several nights in a row) were rude and ignored us constantly. The mixed drinks tasted "watered down." The timeshare "spill" we got talked into going to was a scam. The sales rep was rude once she knew we had no intentions of purchasing. One of the prizes we were given for listening to the spill was basically a scam--a $100 certificate to the jewelry store on premises. However, the store would not accept the certificate unless a purchase of over $100 was made (the cheapest thing I was told I could use the certificate with was over $300). There were way too many elderly couples (70-80+ years old) on the property and it was much too quiet and boring around the bar area at night, yet it was difficult to get cabs back and forth into Philipsburg.
Pros: Sun pool people staff friendly helpful
Next time I would like to stay in a renovated room also food was great!
Cons: Not having a renovated room
Pros: Location was good for Phillipsburg and Simpson Bay. Excellent beach and views. Haresh Balani in the In-house Assistant Sales Manager has an excellent way with guest relations and was always visible.
Cons: Cleanliness was sadly lacking and our room (2016) was very tired with rusty and pitted shower fittings, no full length mirror, tired carpets, hole in the door where the rain came in when it rained hard. We paid for 3 weeks all inclusive and in that time I never once saw the restaurant floor being moped and polished, the windows were filthy and on a couple of occasions they had a cockroach problem. The menu remained the same so became boring and families with children beware that there is no Children's Menu in the Restaurant. Gizmo's Bar Grill was good but again the menu was always the same. The new F&B Manager Stanley is certainly making changes and it started to show before we left. GM and Senior Management were invisible and the only time we saw her was when the new Coffee Machine arrived in the Restaurant which was progress because before then you could not get a decent cup of coffee in there. There is a lovely Deli on site, but it closes at 2.30pm so after that you cannot get a coffee or pastry other than the stale ones in the onsite Supermarket.
family with older children
Pros: Great beach area. Free parking. Music every night.
Cons: Had reservation wrong. Rather than two queens got a king and sleeper sofa for two nights then had to move. Plumbing problems caused us to move midway through stay. Only one restaurant and one bar for dinner. Not as advertised. Most of staff not helpful and not friendly. Pool towels always out. Food was fair. Frozen pizza crusts. Not worth the price we paid.
family with older children
Pros: The beach is nice.
Cons: Some of staff do not seem to enjoy their jobs. Especially the bartenders. Not very friendly and lack enthusiasm to say the least.
Pros: The staff were very good. Our room was good, the bed somewhat comfortable but pillows could have been more fluffy. The ceiling paint in the bathroom was peeling in one spot and we had a little bit of initial trouble with the toilet, but maintenance came and fixed it. We had a view of Great Bay from Building 3, room 518 which we could see the cruise ships from. However, the location to be is on the Little Bay side which is the main location of all of the resort's beach and activities. We purchased the all-inclusive which was good since it included alcohol and non-motorized sports, like chairs, umbrellas, beach floats, paddle boards, snorkel equipment.
Cons: The food was good, however, it would be nice to have a little more variation in the breakfast & dinner menus.