The atrium lobby with a dancing water fountain and floor-to-ceiling windows gives an overall wow factor. All rooms are very large with seating areas, and guests love the evening manager's reception.
286 units. 11 stories, interior corridors. Accessibility (Call).
valet and coin laundry, room service, area transportation-convention center & Fashion Show Mall.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 117 guests
Showing reviews 1 - 5 of 50
3.3
Frequenttraveler
Poor
review category group of friends
09-20-2016
Pros: Quick queue for omelet orders. Nice breakfast. Lobby looks very nice.
Cons: Located a few blocks from the the strip, but in a questionable area. Mold & stains in tub/ stall & shower door track. Shower door was off rail/ track. Stains on bed covers. Red stain on carpet. Dried food on backrest of seat by table. Hinges of closet & cupboards were not attached. Room was not cleaned for the day. We had to ask for fresh towels 4 times before finally getting them. Room service took almost an hour to arrive -- delivery pizza we ordered about 10 minutes later actually arrived sooner.
9.2
Gerry
Wonderful
mature couple
09-16-2016
Pros: Breakfast and happy hour
Cons: No outdoor pool
6.3
Shirley
Pleasant
young couple
09-08-2016
Pros: The food was excellent!
Cons:
9.2
Rett
Wonderful
review category group of friends
09-07-2016
Pros: I've always like staying at Embassy Suites by Hilton. I just like the ambience and people friendly.
Cons: The girl at the front desk was not accommodating; she made me wait for half to an hour to get my room at fast 5 pm; however, another front desk staff tall and skinny white girl was really nice.
6.7
Kimberly
Pleasant
family with young children
09-06-2016
Pros: Nice breakfast, nice staff
Cons: The rooms need updating. Stains, cracks in Bath tiles, chipping paint inside bathtub. Dirt marks on walls. Bed linens with hair and stains.
8.8
Lonely
Excellent
family with young children
09-06-2016
Pros: Very quiet, very comfortable to stay,
Cons: Waffles were quite cold
10.0
Michele
Exceptional
mature couple
08-23-2016
Pros: Loved it everything was great bed was great breakfast was great staff great price and location for my needs great will go back
Cons:
10.0
Salomon
Exceptional
family with older children
08-22-2016
Pros: Very clean, honest and upfront about cost. No resort fees, free cocktails and breakfast. Will definitely book again. Will no longer stay at strip.
Cons: Nothing all excellent!
10.0
Miguel
Exceptional
solo traveller
08-21-2016
Pros: The breakfast and the personal.
Cons: The pillow is like a piece of paper .flat and not comfortable
9.6
Evgeniya
Exceptional
young couple
08-16-2016
Pros:
Cons: Do not open the windows of most of the hotel
5.0
Hong
Fair
family with young children
08-16-2016
Pros: Free breakfast. Good location.
Cons: The rooms seemed dark and outdated. The bathroom tub needed to be replaced.
7.9
Sankarganesh
Good
family with young children
08-12-2016
Pros: It was comfort with all facilities
Cons: The service. When we requested for a room service to deliver certain items, it never reached executive after couple of reminders.
10.0
Pwalters
Exceptional
family with older children
08-09-2016
Pros: Embassy is consistent with everything they do, that why I will always compare everyone to them.
Cons:
9.2
Carryl
Wonderful
mature couple
08-05-2016
Pros: Fluffy eggs, comfy beds and a surprise--there was a restaurant for dinner.
Cons: Shorter lines for the made to order omelettes.
7.9
Delvin
Good
mature couple
08-03-2016
Pros: The property was beautiful and really clean. The free breakfast was the best I have ever seen. The shuttle service is great.
Cons: Housekeeping never took the time to replace items like the coffee creamers towels, bags in the cans nor did they make the bed up good. I give them 1 star. The front desk was awful they kept taking out the wrong amount on my card. They Acted like they didn't know what to do about about my reservations with booking.com. some hidden charges also
7.9
Monique
Good
young couple
07-05-2016
Pros:
Cons: The pool area wasn't the best
9.6
Ian
Exceptional
family with older children
07-01-2016
Pros: Fantastic happy hour appreciated by whole family followed by free shuttle to the Strip.
Cons: Small indoor pool and very hot outdoor pool.
9.6
Emma
Exceptional
solo traveller
06-29-2016
Pros:
Cons: Check in was very slow. We arrived in Las Vegas at 10am, check in is at 4pm we didn't get a room until 7pm. When we did receive a room it was occupied. I unlocked the door a man stepped out of the restroom. This caused not only embarrassment for the man it was an inconvenience for me.
3.3
Alina
Poor
solo traveller
06-27-2016
Pros: view from balcony
Cons: the dirty bathroom with hair on sink counter and shower tub with rusting all around it. plus unable to sleep comfortably do to intense itching from something biting my mother and I while sleeping. I really dont think they change the sheets.
9.2
Andrew
Wonderful
solo traveller
06-21-2016
Pros: The room was very comfortable and clean. The location was great. The price was very reasonable. The breakfast was excellent. And the staff was very courteous and helpful.
Cons: The bathroom was not as nice as the room. The faucet was cracked and corroded, the shower/bathtub looked like it was from a sketchy motel, and the marble counter had these strange stains. I would rank the room a 4 star and the bathroom a 2 star.
6.3
Robert
Pleasant
family with older children
06-17-2016
Pros: the free drinks that's about it, It didn't use to be like that.
Cons: Well one morning no hot water, one night room was not turned, short on towels. Not accustomed to any issues at Embassy at all real let down but I will say Bruce the night mgr did what he could and I applaud him for his efforts
8.3
Darrell
Very Good
mature couple
06-15-2016
Pros: Free breakfast in the morning
Cons: A/C blowing in your face
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-14-2016
Pros: The breakfast was really the only decent thing.
Cons: Our room had a piping issues, which made the room smell. The pool was dirty and indoors that accommodates 60 people , which is ridiculous for a hotel of this size. They do offer free snacks but you would have to go to the 3rd floor, was not convenient.
7.5
Monica
Good
review category group of friends
06-14-2016
Pros: Staff was very friendly and breakfast was great. The pillows were super fluffy. It was a very nice hotel and very affordable price for a 3 night stay.
Cons: Didn't like the fact that the bathrooms in the rooms smelled horrible, like there was a plumping system wrong. Smelled like we were in a sewer.
5.4
Gerdonle
Fair
young couple
06-07-2016
Pros:
Cons: Was very late on a assigning us with a room. No one called us after 4 hours, wr had to check ourselves. Restroom was leaking and water was flooded went through the bedroom carpet.
7.0
Verified Hotel Guest
Good
06-06-2016
Pros: Breakfast. Overall glean appearance. Upon further scrutiny, dirty, dated, worn.
Cons: Dated
10.0
Brian
Exceptional
family with older children
06-02-2016
Pros: Love it!! Totally recommed it :)
Cons: I liked everything in this hotel
5.8
Gary
Okay
mature couple
06-01-2016
Pros:
Cons: Had a booked confirm which was non existent upon arrival at midnight. Thanks to Booking.com for providing the confirm to the hotel and giving two tired people a room for the night. Too bad we had to fight to get what we thought we had after a long drive.
9.2
Marisol
Wonderful
family with young children
05-31-2016
Pros: everything .. was a nice place to stay i will stay their again if i go to Vegas ..
Cons: The cleaning ladie could change our blackets that were wet. and she also forgot to put trash bags in the trash cans..
4.6
Potatolady
Disappointing
young couple
05-05-2016
Pros: Breakfast was great. Access to convention center was nice as well!
Cons: Entire hotel needs major update. Husband took cold showers 2 nights in a row. This was followed by staff informing me that "you sometimes need to run the water for 20 minutes to get it hot"...wth? lol. Couldn't believe I was paying so much for a place like this.
It also was topped off by a rude encounter with staff (wahwah), house keeping service that was super sucky (left dirty rags in bathroom and toilet stayed clogged for over a day) and a sticky door jam that I felt like I was five-oh style busting through at night. Definitely won't ever stay here again...
On the bright side, booking.com made it better and issues a refund for one night.
5.0
Claire
Fair
mature couple
05-03-2016
Pros:
Cons: The hotel said they had no record of our booking. Their fault or booking.coms fault? No one accepted responsibility. Poor customer service. Wanted to turn us away. Refused.
Extremely disatisfied with both Hilton and booking.com
3.3
Asia
Poor
family with older children
04-26-2016
Pros:
Cons: Bad customer service with the general manager . Can someone please return my call
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-25-2016
Pros: The room size was good. The afternoon snacks and morning breakfast were great.
Cons: No
7.5
Lorraine
Good
family with older children
04-13-2016
Pros: Breakfast and happy hour was enjoyable
Cons: Service of room was poor
3.3
Daisy
Poor
family with young children
04-13-2016
Pros: The only good thing about this place was the continental breakfast.
Cons: The room wasn't clean the bathroom was dirty. The bed sheets had lint and looked like no one had changed them. The mattress had some sort of mold black spot. I had to change rooms three times in my stay and all three times the room was worse and worse. The first room was filthy so we changed. The second room was a meeting room, they called this an "upgrade", why would I want a conference table when I'm traveling with my family not business, and the final room the AC was not working. My family was hot all night. When complaining to the front desk the manager didn't speak to me. I will never stay at Embassy again.
9.6
Maricela
Exceptional
family with young children
04-12-2016
Pros: Pleasent service.
Cons: No Wi-Go, but connected anywhere on the streets
10.0
Juan
Exceptional
review category group of friends
04-12-2016
Pros: I like the room and how clean it was I also like the free breakfast in the morning
Cons:
4.2
Jeff
Disappointing
family with young children
01-26-2016
Pros: Staff was friendly and refunded my fee in full after I noted the location of the hotel was not safe for my family vacation.
Cons: The location of the hotel was not in an ideal location for the safety of my family. I was informed by a couple of cab drivers that I should not wander too far off the property.
7.5
Griff
Good
mature couple
01-03-2016
Pros: The staff were great. Meals and bar were also very nice.The
Cons: The bathroom-shower drain was almost blocked. It took quite some time to drain.
4.6
Terry
Disappointing
young couple
12-30-2015
Pros: breakfast
Cons: Spa not hot and pool had throw up
9.5
William
Exceptional
family with older children
12-28-2015
Pros: Everything
Cons: Hot tub was a little cool, but we didn't die...lol
7.0
Larry
Good
Traveling as Couple
12-23-2015
Pros: Breakfast was great and the managers reception was wonderful!
Cons: Shower did not work very good.
7.1
Frequent
Good
solo traveller
12-13-2015
Pros: Staff were excellent and helpful. Hotel is clean and safe.
Cons: The area around here is shady. We were advised by locals that this area is next to "crack alley". While going into 7-11, it was like a scene from the movies. Cashiers twitching, prostities, druggies, and walking into an ongoing argument. On a good note it was interesting, but I didn't feel safe. Also don't walk to the strip from here at night. We were advised of muggings
6.7
Brent
Pleasant
mature couple
12-08-2015
Pros: Nice big room
Cons: Very noisy
10.0
Jamin
Exceptional
family with young children
12-02-2015
Pros: excellent service, people is always smiling
Cons:
3.3
Soccer
Poor
family with older children
12-01-2015
Pros: Loved breakfast
Cons: Hard to get into the facility, first set of keys did not work right after checking-in, bathroom interior need to be maintained and possibly updated, sofa bed mattress needs to be renewed.
10.0
Cheri
Exceptional
family with older children
12-01-2015
Pros: Easy quick check in.
Managers reception was well stocked.
Cons:
6.3
Rebecca
Pleasant
family with young children
11-28-2015
Pros: The building was pretty.
Cons: It was filthy.
8.3
Jyoti
Very Good
review category group of friends
11-17-2015
Pros:
Cons: Nothing really.
3.8
Customer
Poor
family with young children
11-10-2015
Pros: The fact it was very close to the convention center.
Cons: I requested a non-smoking room because my children have asthma and the room had a horrible smell. The facet was also leaking the whole night and the carpets were very dirty.
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