Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Sharing a building and amenities with the Mandalay Bay Resort, this hotel has its own private entrance and boutique feel. The hotel is all about relaxation with a full on-site spa and quiet pool oasis. The guest rooms have bright and luxurious decor, and the suites offer 180-degree city views. The staff will cater to your needs, and you'll find an array of high-end dining options on the premises.
Smoke free premises. 424 units, some two and three bedrooms. 5 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, airport transportation, room service, area transportation-within 3 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 161 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Very nice hotel off the strip. Highly recommended!!
Cons: Nothing
10.0
Lee
Exceptional
Group Traveler
06-23-2017
Pros: Very clean and comfortable rooms.
Cons: You could hear the bass at the party pool, don't face the pool if you like peace and quiet.
10.0
Alan
Exceptional
06-23-2017
Pros: Quality of the staff and the service.
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Quiet, nice view if you get the strip view. Wish the gym was not under renovation or if they made this public before I booked or else I would have stayed elsewhere for this price
Cons: I WAS NOT TOLD ABOUT THE GYM BEING UNDER RENOVATION AND I WAS ASKED TO USE THE MANDALAY BAY'S GYM (I PAID FOR FOUR SEASONS TO SEPARATE MYSELF FROM MANDALAY BAY AND ITS CROWD OR ELSE I WOULD HAVE STAYED AT A NEWER HOTEL LIKE ARIA). CLEANING STAFF SUPERB
9.0
Nicole
Wonderful
Traveling as Couple
06-23-2017
Pros: The service was great!
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Excellent service and staff, comfortable beds, great workout facility, awesome spa.
Cons: Not centrally located
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Non smoking throughout...it smelled so nice!
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: 1) service, top notch 2) bed was the most comfortable 3) cleanest hotel I've ever stayed in
Cons: 1) noise from concert at pool lasted until midnight 2) when hotel got crowded, water pressure made high squeaky sound 3) no self parking, only valet and Mandalay Bay structure won't reciprocate parking for in/out privileges
10.0
Mark
Exceptional
Traveling as Couple
06-23-2017
Pros: The strip view from the room was amazing.
Cons: No.
10.0
Michael
Exceptional
Family with Young Children
06-23-2017
Pros: Clean and elegant. No need to walk through a smoke-filled casino on the way to your room. The staff could not have been more friendly and helpful. Also, the quality of the meal through room service was exceptional.
Cons: Resort fee and parking fee felt unnecessary given the rates at the Four Seasons.
8.3
Fkyle
Very Good
young couple
06-09-2017
Pros: the bed was super comfy and the bathroom was wonderful. Staff were really helpful as well when we kept needed to get stuff out of our car
Cons:
7.5
Anonymous
Good
solo traveller
05-30-2017
Pros: The breakfast buffet on Sunday is terrific!
Cons:
10.0
Anonymous
Exceptional
family with young children
04-21-2017
Pros: The beds were exceptional
Cons: The heater for the pool and hot tub was not working so we could not use either....freezing!
9.2
Anonymous
Wonderful
solo traveller
03-28-2017
Pros: Quite possibly the most comfortable bed I've ever slept in. This hotel is a peaceful oasis on the Las Vegas Strip. Truly exceptional service. If and when I travel to Las Vegas again, I will definitely stay here again.
Cons: The hotel was hard to find. On a Saturday night, traffic on and around the Strip can be a nightmare.
3.8
Steven
Poor
family with young children
03-24-2017
Pros:
Cons: Poor service and facility quality is very low
8.8
Girls
Excellent
review category group of friends
03-13-2017
Pros: Loved the view and cleanliness. Quiet
Cons: The restaurant Veranda had awful customer service. The manager did comp the whole meal to compensate though.
10.0
Mark
Exceptional
young couple
02-20-2017
Pros: Everything... it was peacefull and quiet the second we walked through the separate Four Seasons entrance. We will stay here the next time we're in Vegas.
Cons: Nothing
8.8
Paulo
Excellent
young couple
02-13-2017
Pros: great location with amazing strip / mountains view .
no casino means one can get away from it all and still just a short walk to the Mandalay casino/entertainment and a wider choice for bars and restaurants.
Cons: The noise from the nightclub meaning no sleep until 2am... time it closes 3x week.
Bar closing for "handover" in the afternoon
Restaurants playing sports making it difficult to hold a conversation/social
9.2
Faisal
Wonderful
solo traveller
02-04-2017
Pros: They way the why my room was cleaned as if I was at home , taking care of each deatail, just gives me a very comforting feeling and happiness....gum
Also the speperate entrance from the casino, this is excellent, very peasfull and private
Cons: Gum
Too narrow and small
Also the walk to the room was too long
9.6
Aj
Exceptional
family with young children
01-31-2017
Pros: Beautifully appointed hotel room
Cons:
10.0
Robert
Exceptional
young couple
01-29-2017
Pros: 1 st class staff and accommodations , spa was terrific
Cons: More restaurant choices as the Mandalay Bay's restaurants were not too favorable
9.6
Christine
Exceptional
young couple
01-18-2017
Pros: Friendly staff, wonderful comfortable bed.
Cons: USB power didn't work on side of tv, and shower handheld wasn't functioning. Could hear people in the next room.
9.6
Eugenia
Exceptional
young couple
01-17-2017
Pros: without casino and smokers, calm and elegant, with a good Italian restaurant
Cons: the food is expensive
8.8
Kelvinite
Excellent
young couple
01-13-2017
Pros: The tranquility of the location and the hotel itself was great and offered respite from the chaos and rancor that is Las Vegas
Cons: The HVAC system in the room was very noisy and kept my wife from getting a good night's sleep.
10.0
Ronkarrd
Exceptional
solo traveller
01-13-2017
Pros: everything was great
Cons: breakfast scrambled eggs were cold, that is the only thing that was bad at the 7:00a.m breakfast buffet
10.0
Violetta
Exceptional
young couple
01-07-2017
Pros: Everything
Cons:
7.5
Atika
Good
solo traveller
01-03-2017
Pros:
Cons: I reserved for good view but unfortunately they gave me ( parking view)
7.1
M
Good
young couple
01-02-2017
Pros: All worthy 5 stars
Cons: A bit far to central
8.3
Collette
Very Good
young couple
01-01-2017
Pros: I loved the exclusivity of the entrance and the friendliness of the staff.
Cons: The four seasons is known to go above and beyond to make every stay special. We didn't get that same treatment.
5.4
Kat
Fair
young couple
12-31-2016
Pros:
Cons: Staff, management. Sandy lee. The director of rooms? What kind of position is this. Is he in charge of occupancy rates? I guess they Over hired people and give them a b. S. Title- he's another front desk manager. A poorly run facility by people who don't know how to run a four seasons resort and belong at the golden nugget. Send them to the biltmore in Santa Barbara so they can see what a four seasons hotel is supposed to stand for. Your housekeeping staff incessantly and continually knocking on my door that has a privacy please sign on it so they offer you anbsolutely anything and put you in position too tip them, all the while ignoring the fact they're behavior is terrorizing my dogs and harassing and exploiting me for tips to get them to leave us alone. I called concierge to let them know we were ill and see what their in house doctor would charge to look at us, a number to the nearest urgent care so we could try and use our insurance, and any tea or lozenges they could send up- they sent tea and honey which was helpful(I need to review or bill and see if the charged us for that, if they didn't- it was a nice a gesture and the only we would get, and a pack of halls in a bag with a receipt inside for $2-3 billed to our room( comical). After that we received a called asking if we wanted them to send up security. Security? I said no, i asked for an in house doctor and the name of the closest urgent care of the tea and lozenges didn't help our throats, they told me they might come up anyway. they sure did, I opened the and asked the the security guard if he has any kind of medical degree to which he said no, and before he finished his next sentence- I pointed to the door handle sign which read "privacy please" and shut the door. They're not there to check up on you, they are there to cover the hotels behinds from any sort of liability. housekeeping harassed us and our dogs on 3 separate occasions.
9.6
Christa
Exceptional
solo traveller
12-20-2016
Pros: The bed was magical
Cons: The prices
9.6
Anonymous
Exceptional
young couple
12-13-2016
Pros: Clean, calm and cozy atmosphere. If you do not want to busy crwoded casino hotel in Las Vegas, recommend this one! Also you can use various restaurant in Mandalay Bay resort.
Cons:
10.0
Steven
Exceptional
young couple
12-12-2016
Pros: Great rooms and service.
Cons:
10.0
Anonymous
Exceptional
young couple
11-23-2016
Pros: Best service ever, amazing amenities. A true 5 star experience.
Cons:
8.8
Julie
Excellent
family with young children
11-14-2016
Pros: The location, the cleanliness & the fact that the hotel is non smoking
Cons: The alarm going off at 3am the three nights we stayed - The water being brown & there being no hot water on the day we checked out!
Really disappointed by Louie, our server at breakfast in the veranda - he was rude, disinterested & actually snatched the menu out of my hand, not the service you expect from a four seasons employee - however in contrast the lady at the coffee bar, press was really nice,
10.0
Steven
Exceptional
young couple
11-07-2016
Pros: Terri the dog sitter. Zalata at the pool, Noah at the bar. All of the valet guys.
Thank you
Steve and Yvette
Cons: Leaving
6.7
Melissa
Pleasant
young couple
11-03-2016
Pros: No smoke, or smokers, anywhere. No casino, no slot machines, no noise.
Cons: The room could have been nicer. We've stayed in a lot of Four Seasons properties and this one wasn't any more special that what you'd find anywhere in Vegas at this price.
We also did not find the same personalized service and attention to detail we've enjoyed at other Four Seasons hotels.
9.2
Shayne
Wonderful
young couple
10-31-2016
Pros: Really liked this hotel. Nice rooms nice pool.
Cons: A little far from the action.
9.2
Vicky
Wonderful
family with young children
10-27-2016
Pros: The service was very good and quick the cleaners were very good as well and the rooms were very spacious
Cons:
10.0
Chris
Exceptional
young couple
10-18-2016
Pros: Our stay was too brief. .
Cons: Perfect.
10.0
Menon
Exceptional
young couple
10-13-2016
Pros: Outstanding service from the time of check in to check out. The room was spacious and had panoramic views.Well maintained throughout our stay.
Cons: Slightly away from the strip but not too far.
9.6
Charlie
Exceptional
young couple
10-09-2016
Pros: Service is Great
Cons:
7.1
Travelling
Good
young couple
10-06-2016
Pros: Breakfast outside by pool
Cons: Late checkout option could have easily been extended to 2pm instead of just 1pm without paying after having spent 3 nights in hotel! Being part of Mandalay was confusing with signs not that clear.
3.3
Steve
Poor
young couple
09-15-2016
Pros: Great housekeeper, good Uber pickup spot
Cons: Tacky, worn down rooms, not particularly friendly staff, did not honor upgrade offer and overcharged us (not worth my time to rectify)
10.0
Cyrus
Exceptional
family with young children
09-05-2016
Pros: Full size crib for toddler, pool had free shade unlike Mandalay bay. Casino at bay was calmer than the Winn. Overall the experience was one that you would expect of the four seasons. Clean, courtesy and quality. I usually wear slippers in a room but this place was clean enough to walk around barefoot.
Cons: They couldn't extend our check out past 1pm as they were fully booked the next day. They were able to hold our bags and let us use the pool for the day
10.0
Laura
Exceptional
solo traveller
08-24-2016
Pros: everything! They never said "no"
Cons: Longer stay
7.5
Talal
Good
family with older children
08-21-2016
Pros: The staff members were pretty kind, friendly and served extremely well'
Cons: The hotel location is bit far from main attractions and heart of the strip. Self-Parking was also a long walking distance plus I carried luggage myself. The health club was in construction and security were disrespectful. Overall this is my poorest four seasons I visited worldwide.
10.0
Peter
Exceptional
young couple
08-20-2016
Pros: Very personal touch from checking in to getting a sun lounger
Cons:
9.6
Anonymous
Exceptional
young couple
08-01-2016
Pros: Private, upscale oasis. The facilities are top notch and Booking.com offered a competitive price. Stayed here for a concert and a long weekend, this is the best place in LV. Easy access to Mandalay Bay Event Center and restaurants, no need to rent a car.
Cons: We had breakfast the first morning and the service was less than acceptable. We gave it a second chance the following morning and it was great.
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