Westin Las Vegas Hotel & Spa

AAA Inspector Rating
8.7
Very Good
823 Guest Ratings
160 E Flamingo Rd
Las Vegas, NV 89109- Map It
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.5
Overall
Room3.4
Bath3.5
Public Areas3.8
AAA Inspector Notes
Located just off the Strip, the hotel/casino is well worth the very short walk. The serene guest rooms feature cloudlike beds and even dogs are provided their own bed and bowl. Smoke free premises. 826 units. 16 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Casino Hotel
Location
I-15 exit 38 (Flamingo Rd), 1.1 mi e. 160 E Flamingo Rd 89109. Station: Flamingo/Caesars Palace.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Pool
heated outdoor.
Parking
on-site and valet.
Dining & Entertainment
Savona Bistro, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
hot tub, exercise room, spa.
Guest Services
valet laundry, boarding pass kiosk, rental car service, room service.
Terms
check-in 4 pm, cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 823 guests
Showing reviews 1 - 5 of 50
2.0
Anonymous
Poor
08-11-2017
It was a very frustrating experience to be yelled at by the manager after they charged us for a night we didn't stay at the hotel. We asked if we could change our reservation and get a refund for the last night and were told yes by the front desk. We then changed our flights based on this information, and then the hotel refused to refund our money. When we asked for the manager's help, we were told that they would never refund the money and that there was no way that anyone told us that. Just a frustrating experience and really not great customer service.
Pros: Most of the staff was very friendly, and the pool was great, but clouded by poor management.
Cons: They charged us for a night we did not stay in the hotel, and refused to take it off our bill citing the terms and conditions of the reservation. The manager argued with us and lied that the front desk never said that.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The 24 hour pool and spa. The free complimentary happy hour. Great locations only two blocks from the strip.
Cons: The only thing is the hotel did not have a microwave.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was extremely helpful. The location was perfect. It was close enough to the strip where you had access to everything. Yet,far enough where you could get piece and quiet. The room was exceptional clean and quiet. I would definitely stay here agai
Cons: The bar was a bit expensive. The hotel is next to and empty lot that had a lot of debris. I wish they had more channels to watch as well.
1.0
Anonymous
Very Poor
08-11-2017
Pros: I enjoyed the happy hour, Wi-Fi, and gym/Pool access.
Cons: The check-in staff messed up the payment with the hotel and the resort fee. Very stressful trip in terms of checking in, checking out, and payment. Toilet would get stuck and clogged. Disappointed with this service and would not recommend to others.
5.0
Anonymous
Fair
08-11-2017
Pros: 1 staff member was very nice.
Cons: Location was almost off the strip. This did NOT feel like a 4 star hotel! Bathroom drain was gross... staff in general werent great.
Showing reviews 1 - 5 of 50