Residence Inn by Marriott Reno

AAA Inspector Rating

8.7

Good

20 Guest Ratings

9845 Gateway Dr

Reno, NV 89521- Map It

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AAA Inspector Rating Details (scale 1-5)

3.1

Overall

Room3.3

Bath2.9

Public Areas2.9

AAA Inspector Notes

With convenient access to shopping, dining and the freeway, this property boasts a bright and modern décor. Make sure to enjoy the large grassy courtyard area with a sports court. Smoke free premises. 120 kitchen units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).

More about Reno, NV More Hotels in Reno, NV

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Extended Stay Hotel

Location

I-580/US 395 exit 60 (S Meadows Pkwy), just e. 9845 Gateway Dr 89521.

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Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!

Eco Certification

Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency.

Pool

heated outdoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, wireless Internet.

Sports & Recreation

hot tub, exercise room.

Guest Services

valet and coin laundry, airport transportation, area transportation-within 3 mi.

Terms

pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE

Good

Based on Ratings from 20 guests

Showing reviews 1 - 5 of 27

1.0

Anonymous

Very Poor

08-11-2017

The website did not show a non-refundable pet deposit of $100.00. When we arrived at the hotel, we were charged the additional $100.00. This amount, combined with what we paid, would have paid for two nights in a similar property. The heat was impossible to control and loud, we had to unplug the in-room refrigerator because of the noise it made, the bed was uncomfortable and the sheets scratchy. Even with all this reported to the desk agent, when we asked to be changed to another room.

Pros: Location was close to main traffic ways.

Cons: Scratchy sheets, loud refrigerator, rude staff, dishonest about pet policy.

2.0

Anonymous

Poor

08-11-2017

I will never stay at this hotel ever again.

Pros: Free continental breakfast.

Cons: The hotel was very old and dirty.

1.0

Anonymous

Very Poor

08-11-2017

This is a total dump. Run, do not walk away. This place is tired and far away from the airport. Not convenient, not a place you will want to stay.

Pros: Nothing

Cons: Everything - horrid place.

1.0

Anonymous

Very Poor

08-11-2017

Hotel staff didn't informed us of the renovations that were occurring (until it was too late!) The doors to the facility were broken allowing access to anyone not staying at the hotel (making it seem a bit unsafe). The carpets were ripped up everywhere. During the day there was major noise due to the renovations. We were told by hotel staff we had a king non-smoking room. The room was a queen and too small for my husband who is well over 6'4". This was a nightmare!

Pros: Nothing.

Cons: Under major construction. Rooms were inadequate for what we requested.

9.0

Anonymous

Wonderful

08-11-2017

Very nice hotel.

Pros: Spacious room, location, cleanliness, food and friendly staff.

Cons:

10.0

Anonymous

Exceptional

08-11-2017

Clean, beautiful, comfortable for me and my family.

Pros: Comfortable, safe, good breakfast, gentlemen who checked us in was friendly and gracious.

Cons: Layout of the breakfast was awkward, though the food was good.

10.0

Anonymous

Exceptional

08-11-2017

The free breakfast was a plus. The staff was helpful and friendly.

Pros: I like that you don't have to walk through a casino to get to the room. It has a homey feel with the outdoor space surrounding the individual buildings and of course with the kitchen and living room set up.

Cons:

9.0

Anonymous

Wonderful

08-11-2017

Pros: Room clean and spacious.

Cons: Thin walls. Could hear neighbors talking.

10.0

Anonymous

Exceptional

08-11-2017

Pros: Space of the room was very adeqaute for our size party. The kitchen was very nice, the basketball court and spa area was very good especially with (3) teen boys in the party. The full hot breakfast meal was right on time and completely satisfied our taste

Cons: Just a little far from main area of Reno, BUT for the cost and savings we got from the full breakfast it was well worth it

10.0

Anonymous

Exceptional

07-05-2017

Exceptional

Pros: Excelkent

Cons:

10.0

Anonymous

Exceptional

04-16-2017

Exceptional

Pros: Everything offered

Cons:

10.0

Anonymous

Exceptional

11-14-2016

Wonderful

Pros: It was quite clean and the staff was wonderful. If I ever make it back to Reno I will stay there again

Cons:

10.0

Anonymous

Exceptional

08-07-2016

Great location, close to downtown

Pros: Great location. Full kitchen and friendly staff.

Cons:

7.1

Anonymous

Good

07-19-2016

Decent stay at residence inn

Pros: Large rooms

Cons:

7.5

Anonymous

Good

06-27-2016

Homelike and sociable

Pros: Excellent social and evening snacks, good barbecue, breakfasts, kitchenette was great! Excellent laundry facilities too.

Cons: Property paved parking lot while we were there. Asphalt got all over our shoes. Also, lots of dust in air, pool was covered in dust and pollen. It was cleaned when we asked, but was too cold to swim and not cleaned again. Staff obviously has instructions not to allow check-in before 3 p.m., made us wait 4 hours (we understood because it was Memorial Day weekend though and not many check-outs before us)

4.6

Anonymous

Disappointing

01-19-2016

Disappointing

Pros:

Cons: I didn't like that people in the other rooms are disrespectful and the staff did nothing about it. will not recommend to anyone. After we told them 2 or 3 times.

10.0

Anonymous

Exceptional

10-30-2015

Comfort and Quiet in Reno

Pros: We have stayed here every year. The location is quiet with good places to walk the dog. Comfortable rooms.

Cons:

8.8

Anonymous

Excellent

10-06-2015

Good value, good staff

Pros: The rooms were large and well maintained, the breakfast was ok

Cons: We returned to the hotel at 5 pm and our room had still not be cleaned. They explained it was going to be done but the housekeepers had not made it yet. This was pretty late and we did not feel like leaving so just had to leave it as is....

7.1

Anonymous

Good

05-01-2017

Good

Pros:

Cons:

7.1

Anonymous

Good

11-19-2016

Good

Pros:

Cons:

7.1

Anonymous

Good

03-31-2016

Good

Pros:

Cons:

10.0

Anonymous

Exceptional

03-22-2016

Exceptional

Pros:

Cons:

10.0

Anonymous

Exceptional

08-22-2015

Exceptional

Pros:

Cons:

9.6

Anonymous

Exceptional

07-28-2016

Exceptional

Pros: The room was clean and nice. The bed was comfy and the pillows were great!

Cons:

7.1

Anonymous

Good

01-27-2017

Good

Pros:

Cons:

7.9

Anonymous

Good

01-26-2016

Good

Pros:

Cons:

7.5

Anonymous

Good

12-29-2015

Good

Pros:

Cons:

Showing reviews 1 - 5 of 27