Residence Inn by Marriott Reno

AAA Inspector Rating
8.7
9845 Gateway Dr
Reno, NV 89521- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.3
Bath2.9
Public Areas2.9
AAA Inspector Notes
With convenient access to shopping, dining and the freeway, this property boasts a bright and modern décor. Make sure to enjoy the large grassy courtyard area with a sports court. Smoke free premises. 120 kitchen units, some two bedrooms. 3 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
I-580/US 395 exit 60 (S Meadows Pkwy), just e. 9845 Gateway Dr 89521.
AAA Benefit
Members save 5% or more and earn Marriott Rewards or SPG® points when booking AAA rates!
Eco Certification
Energy Star is a government-backed program helping businesses protect the environment through superior energy efficiency.
Pool
heated outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, area transportation-within 3 mi.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 20 guests
Showing reviews 1 - 5 of 27
1.0
Anonymous
Very Poor
08-11-2017
The website did not show a non-refundable pet deposit of $100.00. When we arrived at the hotel, we were charged the additional $100.00. This amount, combined with what we paid, would have paid for two nights in a similar property. The heat was impossible to control and loud, we had to unplug the in-room refrigerator because of the noise it made, the bed was uncomfortable and the sheets scratchy. Even with all this reported to the desk agent, when we asked to be changed to another room.
Pros: Location was close to main traffic ways.
Cons: Scratchy sheets, loud refrigerator, rude staff, dishonest about pet policy.
2.0
Anonymous
Poor
08-11-2017
I will never stay at this hotel ever again.
Pros: Free continental breakfast.
Cons: The hotel was very old and dirty.
1.0
Anonymous
Very Poor
08-11-2017
This is a total dump. Run, do not walk away. This place is tired and far away from the airport. Not convenient, not a place you will want to stay.
Pros: Nothing
Cons: Everything - horrid place.
1.0
Anonymous
Very Poor
08-11-2017
Hotel staff didn't informed us of the renovations that were occurring (until it was too late!) The doors to the facility were broken allowing access to anyone not staying at the hotel (making it seem a bit unsafe). The carpets were ripped up everywhere. During the day there was major noise due to the renovations. We were told by hotel staff we had a king non-smoking room. The room was a queen and too small for my husband who is well over 6'4". This was a nightmare!
Pros: Nothing.
Cons: Under major construction. Rooms were inadequate for what we requested.
9.0
Anonymous
Wonderful
08-11-2017
Very nice hotel.
Pros: Spacious room, location, cleanliness, food and friendly staff.
Cons:
Showing reviews 1 - 5 of 27