Harveys Hotel, Casino & Resort
PO Box 128
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AAA Inspector Notes
Some rooms at the hotel offer views of Lake Tahoe and the Sierra Nevada Mountains.
Not evaluated. Facilities, services, and décor characterize a mid-scale property.
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct US 50 and Stateline Ave. 18 US 50 89449 (PO Box 128).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 984 guests
Showing reviews 1 - 5 of 50
6.7
Deborah
Pleasant
mature couple
09-22-2016
Pros: Checking in was smooth, room was clean, checkout was easy.
Cons: Resort fees and the taxes made a very affordable room almost to expensive and the tower we stayed in was very out of date.
6.7
Bryan
Pleasant
mature couple
09-21-2016
Pros:
Cons: The so-called $25 "resort fee" is for local telephone calls, internet and gym access. A bit of a rip-off in this day and age.
10.0
Blah
Exceptional
mature couple
09-21-2016
Pros: The rooms are huge and recently remodeled.
Cons: What am I paying a resort fee if I get no free wifi. That is the minimum I was expecting for having to pay a resort fee. Ridiculous
6.7
Denise
Pleasant
family with older children
09-20-2016
Pros: The bed was very comfortable
The view was great
Good location
Cons: Air circulation in the room was poor.
Shower was not clean
4.6
Scott
Disappointing
mature couple
09-20-2016
Pros: Not much.
Cons: Way overpriced and they did not even put me in the type of room I paid for.
5.8
Troy
Okay
review category group of friends
09-20-2016
Pros: Access to sportsbook!
Cons: No small refrigerator in room! Staff poorly trained on check in's! Need more entertainment places in the Casino! Like Piano Bar or nightclub for dancing!
7.9
Dwayne
Good
mature couple
09-19-2016
Pros: location--beautiful bathroom--layout of room -----view.bed was very comfortable---peaceful & quiet.
Cons: lack of cuisine during the weekdays--preferred to go out of hotel casino to dine--- no tea or coffee in room--
5.4
Customer7
Fair
young couple
09-19-2016
Pros: The location and views were great.
Cons: The rooms are a little outdated. I don't mind paying a little more for luxury but we paid too much for the room based on quality. Room service only from 6am to 11am, when we got into town I was hungry and wanted a snack, room service would have been perfect after the long drive, but was not available.
7.5
Johnny
Good
family with young children
09-19-2016
Pros: The room was clean
Cons: No coffee
7.1
Janie
Good
young couple
09-18-2016
Pros:
Cons: I think the resort fee is excessive.
9.2
Mike
Wonderful
young couple
09-17-2016
Pros: Pet friendly
Cons: To many different fees for this or that. Just advertise how much it is per night with all fees included. Too confusing.
8.8
Jason
Excellent
review category group of friends
09-16-2016
Pros: The staff was amazingly friendly, from the valet parking attendants, to the check in desk, and even the Starbucks in the lobby. I mean everyone and every time. I live in hotels much of the time, and I was surprised by the consistently great attitude of employees.
Cons: The check in desk had a long line and only I person working at 3PM. The person was very friendly and efficient once I got there, but everyone in line was unhappy about the wait.
6.7
Carolyn
Pleasant
mature couple
09-16-2016
Pros: bed was comfy. The rooms were clean, but we had 3 bags with us and they only had 1 rack for luggage, and we could have another. I was glad they had a rubber bath mat for the tub as I am handicapped and it worries me in tubs in motels that I might fall.
Cons: no coffee maker in the rooms, furniture was old could be remolded, I had to call every day I was there because housekeeping forgot something in our room but housekeeping was happy to fix the problem. such a long, long way to breakfast and It's hard for me to walk.
7.1
Shirley
Good
young couple
09-15-2016
Pros: Room was clean and adequate.
Cons: Harvey's needs a face lift. Had bad experience with lost/theft iPhone. Vanessa, at concierge desk, was a big help in trying to locate my phone. Finally got it back in my car when leaving two days later. Suspect that the Valet department had a connection to my missing phone, as my iPhone tracking showed phone in this area. Phone should have been turned into security/lost and found if it wasn't stolen. I did not leave the phone in my car, as when it went missing at 4:00 in the afternoon, I had the phone at the concierge desk and was confirmed by the lady at the desk.. We went to our room and I looked in my purse and phone was missing. Went back to concierge desk and no phone. Suspect it was picked up there by someone. We never left the hotel that evening.
9.6
John
Exceptional
mature couple
09-15-2016
Pros: The bed was great. location perfect
Cons: needing to upgrade and pay more for a view of the lake.
8.8
Mark
Excellent
review category group of friends
09-15-2016
Pros: All accomodations were excellent
Cons: I booked on booking.com,then I needed to make changes to my reservationsand the customer service was absolutly ridiculous. The customer servicelady had such broken english that I could hardly understand her. Herunderstanding of what I was trying accomplish was like talking to aperson that had no idea about her job and only could speak of herinterpretation of policy as if she was reading from a script. I wasactually calling for confirmation of a fax transmittal on harveys end inwhich I faxed to you a financial confirmation.....she insisted I calledbooking.com....i was sending guest up and paying for their rioms and Iwanted conformation prior to their arrival....SIMPLE RIGHT?....not forher, she insisted I was I needed to call booking.com for a confirmationfax I sent to harveys....i followed all the protocols harveys asked forto get my changes done, and I couldnt even get a cinfirmation it wascomplete....VERY Pissed off..... .
9.6
Brie
Exceptional
young couple
09-15-2016
Pros: Spacious rooms
Cons: No fridge.
9.2
Natasha
Wonderful
review category group of friends
09-10-2016
Pros: Bed was comfy, room was large, nice facilities and entertainment and close to the lake and town.
Cons: Mix up with booking and staff wasn't helpful but supervisor was
8.8
Carl
Excellent
mature couple
09-09-2016
Pros: Good price for the room.
Cons: No glasses in our room. Bed a little hard.
Fee charged for using pool, gym, and what ever that we did not use.
8.8
Antony
Excellent
family with young children
09-09-2016
Pros: The location is good for both outdoor activities and gambling.
Cons: If the WiFi in each room can be used by 3 or more persons are better as most of the visitors were travelled with whole family.
4.2
Lloyd
Disappointing
mature couple
09-09-2016
Pros: The bed was comfortable.
Cons: no Lakeside view as promised....No inroom coffee...small TV screen....carpet was old and digny....view was of rooftops of parking lots and other casinos....one small box of soap for 2 people. Lamp on wall didn't work. Just had a musty "cheap" feeling of the room, for the price they charged.
7.1
Ben
Good
mature couple
09-09-2016
Pros: Was able to check in early
Cons: Very poor lighting, couldn't see with lights on.
8.3
Ted
Very Good
young couple
09-08-2016
Pros: Good Location
Cons: Resort fees seem to be way too high.
5.8
Junko
Okay
mature couple
09-08-2016
Pros: location
Cons: slow elevator, noisy
6.7
Alida
Pleasant
young couple
09-07-2016
Pros: It was clean.
Cons: We were next to the elevator and it could be heard going up and down all night!
4.2
Heather
Disappointing
mature couple
09-06-2016
Pros: The location was perfect because we attended a concert at the outdoor arena.
Cons: We were told we had a "room deal" and were put at the end of the hallway in a tiny room. Ended up being next to the elevator, was loud, had loud neighbors, room was not that clean and for the money could have had a much larger room at another hotel. Very disappointed
8.8
Alyce
Excellent
young couple
09-06-2016
Pros: The view!
Cons: No coffee maker in the room
6.3
Coleen
Pleasant
young couple
09-06-2016
Pros:
Cons: It was cold and there was no warm blanket. I asked for a room with a view and all we saw were the air conditioning units. It was very expensive and I do not think it was worth the price.
6.5
Jim
Pleasant
young couple
09-04-2016
Pros:
Cons: No coffee pot. No microwave
10.0
William
Exceptional
solo traveller
09-01-2016
Pros: Rooms clean and quiet. Staff friendly and accommodating.
Cons:
10.0
Laura
Exceptional
mature couple
08-31-2016
Pros: all was great though updating was scheduled we learned
Cons:
10.0
Lori
Exceptional
young couple
08-31-2016
Pros: It was amazing! Had a great time!
Cons:
10.0
Joe
Exceptional
review category group of friends
08-31-2016
Pros: The staff was great
Cons:
6.3
Manuel
Pleasant
solo traveller
08-31-2016
Pros: Weed free rooms and floors. People should not be allowed to smoke weed in the rooms
Cons: Weed environment , rooms are very old furniture was so loose I was scared it was going to fall. Cabnets were awful. Had to leave my clothes in my luggage .
9.6
Linda
Exceptional
mature couple
08-31-2016
Pros: Location, the room was super great--view of the Lake, staff were super nice, room very clean!
Cons: The price for Friday night was sky high! $339!
10.0
Gordon
Exceptional
review category group of friends
08-28-2016
Pros: Great place to stay, very much appreciate the hospitality and cleanliness.
Cons: Everything was great!!!!
5.8
Shelly
Okay
review category group of friends
08-28-2016
Pros: Beds were very comfortable and we ordered room service for breakfast and the Eggs Benedict was excellent.
Cons: The decor of the rooms were original 1970. The air conditioning vent was filthy. The refridgerator did not work.
8.3
Larry
Very Good
solo traveller
08-28-2016
Pros: Service was extent
Cons:
7.1
Jay
Good
mature couple
08-28-2016
Pros: Location....we came up to see Sammy @ the outdoor amphitheater
Cons: My room somehow didn't excist....specifically reserved a smoking room.when I checked in they didn't have one & told me it was booking.com's fault.I don't find placing the blame as a solution in my business and wouldn't expect it from a large corporation like Harrahs or Harveys!!
4.2
Try
Disappointing
mature couple
08-28-2016
Pros: We were there to see a concert and it was close.
Cons: Room was tiny. Front desk person rude. Room was noisy and had asked for quiet room but placed us right next to elevator shaft.
6.7
James
Pleasant
mature couple
08-28-2016
Pros: the bed was very comfortable, the room was clean, I love the ability to go to a concert have a blast and walk back to my room or dinner / drinks.
Cons: I think we were bent over on the price of the room and adding the $25 PLUS for internet etc. which we did not use was enough to say we will not be back here next year or again and we usually come every year. Room service was quick but very poor quality food and nothing in the room in the way of drinks or snacks... if you charge over $300 a night for a room at least make a little effort to make us feel like it was somewhat worth it.
9.2
George
Wonderful
review category group of friends
08-28-2016
Pros: We liked the staff and their customer service!
Cons:
6.3
Suzanne
Pleasant
solo traveller
08-25-2016
Pros: The staff was very friendly and helpful.
Cons: They advertise balcony rooms but never can get one any time I booked a stay. The bed in the room I was in was as out dated and old as everything in the room.you couldn't tell if the carpet was clean because it was so warn and most likely dirty. The furniture was chipped, old.and very uncomfortable and since I was there on the weekend there didn't have other rooms available (oh ya, right. When your a senior citizen they don't care about you, they have really chaged.) On the weekends don't gamble at Harveys, no one wins or even comes out even.
9.6
Payia
Exceptional
mature couple
08-25-2016
Pros: The view was great and space I had in my room was even awesome.
Cons: Not enough information given at front desk or on map where to locate restaurant.
6.3
Carrie
Pleasant
mature couple
08-23-2016
Pros: The convenience of the location.
Cons: The room was extremely small for over $300 a night. Top it off, no coffee in the room!
9.6
Craig
Exceptional
mature couple
08-23-2016
Pros: Everything was wonderful for our recent visit. Room was clean, bed was very comfortable, view of the lake was magnificent. Staff was friendly.
Cons:
8.8
Celia
Excellent
solo traveller
08-23-2016
Pros: The room was great, but a bit musty. The bathroom SPOTLESS! The concierge was very helpful with our cruise plans - and security was prompt to let me into my room when my key failed. It was a great stay with a couple of minor inconveniences, but recommended without hesitation.
Cons: The musty smell in the bedroom was a bit off-putting, and the carpet by the bed was damp on both sides. There was very little drawer space and not enough outlets to charge my devices.
6.3
Dara
Pleasant
young couple
08-23-2016
Pros: The bed was comfortable and the pillows were great
The shower had good pressure
Cons: No Coffee Maker
No refrigerator
Got woke up at 8:00 by service checking if we were still there
Room was small
Walls are thin
9.6
Robert
Exceptional
mature couple
08-22-2016
Pros: Due to time constraints we only stayed one night, overall we enjoyed our stay.
Cons: Booked a non-smoking room, room smelled of smoke, unsure if previous occupants smoked in the room or if it was coming in through the ventilating system.
5.4
Carol
Fair
review category group of friends
08-22-2016
Pros: Buffet at harrahs was great!
Cons: Harvey's need more restaurants. Steak nachos at Hard Rock were terrible (cold & dry).
Showing reviews 1 - 5 of 50