Some rooms at the hotel offer views of Lake Tahoe and the Sierra Nevada Mountains.
Not evaluated. Facilities, services, and décor characterize a mid-scale property.
Jct US 50 and Stateline Ave. 18 US 50 89449 (PO Box 128).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 1399 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
Senior Traveler
06-23-2017
Pros: The speed and helpfulness in which the hotel staff responded to our requests.
Cons:
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
nice big room
Pros: casino
Cons: no
10.0
Jose
Exceptional
Family with Teens
06-23-2017
Pros:
Cons: Restroom vent not working
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Location .
Cons: Overpriced.
5.0
Mariya
Fair
Solo Traveler
06-23-2017
Pros: Location
Cons: The room itself
10.0
Lise
Exceptional
Traveling as Couple
06-23-2017
Pros: The suite we had was very nice--large, great view, comfortable bed, and the little fridge was a bonus. The bellmen and valet guys were great. We saw two concerts at the amphitheater and they were amazing. It's a great venue and we hope to see more shows.
Cons: The TV was nice and big, but the channel selection was really minimal, sort of a surprise that there wasn't more to choose from.
10.0
Mary
Exceptional
Traveling as Couple
06-23-2017
Pros: Room & location!
Cons: Canon Wabo needs more of Variety!
3.0
Kevin
Poor
Traveling as Couple
06-23-2017
Pros:
Cons: The price for this room and suggested star rating was WAY off. Very unhappy with what we paid compared to what we got. The room was average at best. A bed and bathroom, tiny TV and a lot of smoke. Will never come back, even if it were given to us.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-23-2017
Pros: This is an old hotel. I'd give it three stars max.
Cons: Room was clean, but old. Bath fixtures were coming off.
2.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros:
Cons: There was 8 of us,my friends rec'd an e-mail offering an upgraded room for $14.00..we did not get the offer.When we got there they couldn't give us a king bed ..The Hotel Mgr was particularly of NO HELP !!!
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Price value
Cons: Having to walk through smoking areas to go eat.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: Close to other casinos
Cons: It needs a huge upgrade, looks like they haven't done any in along time.
3.0
Ann
Poor
Solo Traveler
06-23-2017
Pros: Large and free parking
Cons: Extremely small room, with a view of roof top generators and broken glass
8.0
Mary
Very Good
06-23-2017
Pros: Good location. Hard Rock Restaurant was good. Casino was very smoky. They allowed pets. I didn't have one. But I like that. The comedy show was good.
Cons: The smoke, in the casino.
5.0
Jerry
Fair
Traveling as Couple
06-23-2017
Stated a 4-star hotel although it would be a stretch to call it a 3-star
Pros: Great location
Cons: Rooms were noisy...we could hear the conversations in the next room.
10.0
Jaine
Exceptional
Traveling as Couple
06-23-2017
When we arrived ,bailers were there to help, as we were going to our rooms the staff were willing to help. We as my husband and I were very pleased.
Pros: Very clean, nice rooms and affordable , as well as quite.
Cons: No, I liked it all.
5.0
Nicole
Fair
Traveling as Couple
06-23-2017
Pros: The location was absolutely perfect for our needs and wants!
Cons: The barking dog that continued to bark for hours, called the front desk and they must not have done nothing about it. Very disappointed for the price we paid and to have to deal with that noise all throughout the night.
8.0
Verified Hotel Guest
Very Good
06-23-2017
Pros: Heated outdoor pool,and spa,arcade for the children
Cons: Our room wascnice inside but had a view of the valer overhang
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The location is the best thing about the hotel. Be careful when. Booking rooms as they don't tell you if you have an updated room, or one from the 70's until you check in.
Cons: Wine list is pathetic for trying to be a 4 star hotel. We went to the comedy show and the best they had was Kendall Jackson (which is ok). How hard is it to get good wine when you are a mile out of CA. The high end restraint is just ok but there's better.
2.0
Richard
Poor
Family with Young Children
06-23-2017
Pros: Staff did a great job
Cons: Did not seem like a four start room
7.0
Lauriana
Good
Traveling as Couple
06-23-2017
Pros: Great location and a nice size room.
Cons: Couldn't connect to internet( but wasn't charged the hotel fee) Next to elevator( loud, noisy)
1.0
Zahra
Very Poor
Traveling as Couple
06-23-2017
Pros: Our reservations was not in the system and after many phone calls we got to the hotel and receptionist was very rude and arrogant! As soon as she asked our name she argued that reservation was canceled and the rooms are sold out and arguing
Cons: The Hester wasn't working and it was freezing in the room called the front office and they said they will send someone up but never did
5.0
Quincy
Fair
Group Traveler
06-23-2017
Pros: Location
Cons: Room was not cleaned properly when we arrived.
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-23-2017
Pros: Location
Cons: Bit small and no coffee or tea maker
10.0
Miguel Angel
Exceptional
Family with Teens
06-23-2017
Pros: Location, just beside Heavenly Village
Cons: None
2.0
Shawn
Poor
Traveling as Couple
06-23-2017
Pros: Nothing, place is a dump.
Cons: Terrible experience! Room was tiny, no plugs near table for laptop. Hotel is pet friendly so had to listen to dogs barking and howling. Place is dirty, dated, food sucks. Worst waste of $---. Stay someplace else trust me!
3.0
Leon
Poor
Traveling as Couple
06-23-2017
Pros: Other than location not much to recommend.
Cons: ALL restaurants were unreasonably over-priced. For the star rating the room was very small and not very modern.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: The location was great
Cons: Had to pay an extra for Internet. No fridge or microwave so if you stay a few day every meal must be eaten out and can't bring back leftovers. They didn't clean the room daily (this is NOT a timeshare)
2.0
Verified Hotel Guest
Poor
Solo Traveler
06-23-2017
Pros: Location
Cons: Staff is terrible uncaring union workers. Food choices are terrible and nothing after 11:00pm.
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: It was clean and affordable.
Cons: It was loud. We heard construction and maintenance throughout our stay. Clearly there are repairs being done on it. It is harder to relax when you are hearing banging and drilling going on.
8.0
Jan
Very Good
Family with Young Children
06-23-2017
Pros: Location, very close to Heavenly gondola
Cons: Roll away bed charge per night
10.0
David
Exceptional
Traveling as Couple
06-23-2017
Pros: Location was excellent, great room and staff.
Cons: No really
8.0
Verified Hotel Guest
Very Good
Group Traveler
06-23-2017
Pros: The location. and the hotel staff.
Cons: The rooms need to be updated.
10.0
Mark
Exceptional
Solo Traveler
06-23-2017
Pros: LOCATION AND FRIENDY STAFF
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Location is great.
Cons: No fridge or microwave unless you request.
9.0
Janet
Wonderful
Solo Traveler
06-23-2017
Pros: All Staff extremely accommodating and friendly. Casino clean with many different games to play. Bell Service/Room Service quick and polite. Front desk exceptional. I lived and worked in Vegas for many years. Harvey's well done-Thank You.
Cons: Parking structure a bit far from casino.
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
06-23-2017
Pros: Location
Cons: It's a casino that people party quite heavily at. Rooms have much wear and tear, but people don't go to casinos to hang in the room. I mean it's frickin Lake Tahoe
9.0
Verified Hotel Guest
Wonderful
Family with Teens
06-23-2017
Pros: The view from our room was outstanding. The design of the bathroom was accommodating. The gym was state of the art and enjoyed it immensely.
Cons: The room was outdated with chunky furniture. The round table in the room was chipped. It appeared housekeeping had not dusted in there in weeks. The bathroom counter was cracked.
2.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Location was decent. Animals allowed (though I didn't have any).
Cons: Room was very noisy. Expensive. They charge $25/day for "Resort Fee" which includes Gym, WiFi, Pool, etc (you know... all the things you usually get for free at any hotel), but it DID NOT include access to the beach ($5), or the Ski Lift ($44/person).
2.0
Verified Hotel Guest
Poor
Group Traveler
06-23-2017
Pros: Location was goid
Cons: The hotel room Was dirty There was blond hair in the shower all over the wall, I have dark hair. The table was dirty. the nonsmoking room had so much cigarette smoke bloeing in my clothes picked it up. Left a day early, it was so bad.
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
06-23-2017
Pros:
Cons: It needs a make over and. Good cleaning
6.0
Judith
Pleasant
Traveling as Couple
06-23-2017
Pros: The room we ended up with was beautiful and very quiet with a great view of the lake.
Cons: We were greeted with 'we're scraping the bottom of the barrel with rooms at this price. The only one we have left is next to the elevator'. We ended up spending extra money to upgrade. I felt like we were buying a car. Not good.
10.0
Larry
Exceptional
06-23-2017
Pros: Exceptionally clean room. Friendly people everywhere.
Cons: Would like to have had a mini fridge in the room, but we got such a good room rate it was a "good trade"
10.0
Michael
Exceptional
Traveling as Couple
06-23-2017
Pros: friendly staff
Cons: shower head was funky, could not get a strong stream of water
7.0
Verified Hotel Guest
Good
Business Traveler
06-23-2017
Pros: The location is excellent.
Cons:
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Location
Cons:
1.0
Lorrie
Very Poor
Traveling as Couple
06-23-2017
Pros: Nothing
Cons: Lethe room was small, outdated and had half a view of the roof. Horrible.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
06-23-2017
Pros: Big room, friendly staff, beautiful locaton
Cons:
10.0
Dora
Exceptional
06-23-2017
Pros: Room was spacious and beautiful
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros:
Cons: Too soft mattress - loud when people walk outside room.
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