Perched at 7,600 feet above sea level, the property has a gondola to the ski lift and offers a range of accommodations, including some units with a kitchen and fireplace.
300 condominiums. 4-11 stories, interior/exterior corridors. Accessibility (Call).
3 mi e of US 50 via SR 207 (Kingsbury Grade), 0.8 mi s via Tramway Dr, then 1.3 mi e on Quaking Aspen Ln. 400 Ridge Club Dr 89449 (PO Box 5790).
Pool
heated outdoor.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, microwaves, coffeemakers, wireless Internet, safes.
Sports & Recreation
sauna, hot tub, miniature golf, tennis, downhill skiing, recreation programs, kids club, playground, game room, trails, health club, spa.
Guest Services
complimentary laundry, area transportation-casino area.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 243 guests
Showing reviews 1 - 5 of 50
9.6
Casey
Exceptional
solo traveller
04-18-2018
Worth the money
Pros: Location to ski lift. Fitness center was excellent
Cons: Shower curtain had mold. Tv didn't get all channels. Heater didn't work.
4.6
Roberto
Disappointing
review category group of friends
04-18-2018
Disappointing
Pros:
Cons: Everything is very old
5.0
Greg
Fair
Solo Traveler
04-13-2018
Pros: quiet place
Cons: There is no air conditioning in the rooms!. Rooms get really hot even though cool outside and windows provide no breeze. Toilet ran all night. Staff a little sassy about this
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: View
Cons:
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: I choose to pay extra for a suite and it was worth it. Lots of room, comfortable couch, full kitchen with dining room table. Located out of town with free parking.
Cons: Too many interruptions from house keeping and maintenance. 3 times before 10am.
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: Best place to stay for skiing at Heavenly resort.
Cons:
1.0
Claudia
Very Poor
Traveling as Couple
04-13-2018
Pros: I would call my experience "bait and switch" - when we went to check in they said "Oh, they didn't call you, there has been a problem with rooms so we are moving you to The Summit" The Summit is a far less attractive than The Ridge. Not happy!!
Cons: Everything
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
04-13-2018
Pros: There was absolutely nothing that we liked about this hotel.
Cons: Where do I begin? There was NO Air. It was 98 degrees in the room. There was a fan to blow around the hot air. The window could only be opened 2 to 3 inches. They refused to give us a refund when we wanted to leave from the stifling heat.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: Location, cleanliness and most of staff
Cons: Toilet was running and it took hours for repair---that did not last. Maintenance staff person not responsible or friendly----like the other staff people.
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
04-13-2018
Pros: Small, but well appointed room. A lot of activities on site for families. This is a resort/timeshare. Spa was reasonable with excellent therapists. Shuttle service around property was great. City bus to casino was free but only ran on the hour to 11 PM.
Cons: The hotel did not have air conditioning and the room was over 80 degrees so I was unable to sleep. Parking was very limited so you did not want to leave the property is you got a close spot but cafe and store onsite closed at 9 PM. Bus was 40 min late.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
04-13-2018
Pros: Wedding-Beautiful !!
Cons:
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: Room was spotless.
Cons: Front desk could be a bit more professional. Young girls working at the front desk during check out could be more attentive to the customer instead of each other. Other than that pretty friendly service with others at The Ridge, i.e., shop, cafe, bistro
7.5
Pam
Good
family with young children
04-08-2018
Good
Pros: Overall good
Cons: Room
5.8
Anne-marie
Okay
family with young children
04-06-2018
Okay
Pros:
Cons:
5.8
Karen
Okay
young couple
04-04-2018
Okay
Pros: Very unfriendly and unhelpful front desk staff
Cons:
7.5
مجيب
Good
family with young children
04-03-2018
Good
Pros:
Cons:
7.1
Simon
Good
young couple
04-03-2018
Good
Pros: The room was confortable.
Cons: Poor view. Rude concierge. Very long check in process. I expected more for the price.
8.3
Mmendoza
Very Good
young couple
04-03-2018
Nice stay overall, wish we...
Pros: View of the room. Hot tub and lots of other amenities
Cons: Shower water pressure was nonexistent.
Maybe dont charhe guest resort fee if arriving late? Did not get to use any amenties that night.
8.3
Melanie
Very Good
family with young children
03-30-2018
Clean and spacious rooms!
Pros: Room was clean and spacious, and the bed was very comfortable. Nice to have the option of taking the shuttle into town.
Cons:
5.8
Helena
Okay
young couple
03-26-2018
Excellent location and friendly staff
Pros: Location great! Front desk staff very nice!
Room freezing cold! Fireplace stopped working! Broken flooring in elevator! Elevators stopped working while getting ready to use. Started back up again. Did not need to call for help. Maintainance guy very nice and brought space heater. But still couldn't keep room warm. My son ended up sleeping on floor infront of fireplace while me and husband were freezing. Slept with clothes on
Cons: Room was freezing
10.0
Donald
Exceptional
review category group of friends
03-12-2018
Very good resort
Pros: Room was very good with large comfortable bed. Bus to village and ski field was great.
Cons: Bus to resort was cancelled and people were not notified in village for 2hrs. Music from 1 driver was not appropriate with sexual content.
7.5
Tiffany
Good
young couple
03-11-2018
Good
Pros:
Cons:
6.7
Anonymous
Pleasant
young couple
03-05-2018
Pleasant
Pros:
Cons:
7.5
Bradly
Good
review category group of friends
03-01-2018
Good
Pros:
Cons: They had the room connected to ours unlocked so we put our snowboards against the door later heard people in there that night amd upon check out they tried to charge me 82$ for “having access to that room” they need to get that figured out and lock the doors they dont want people to open
9.2
Martynas
Wonderful
family with young children
02-26-2018
Superb
Pros:
Cons:
10.0
Taggers
Exceptional
young couple
02-20-2018
Exceptional
Pros:
Cons:
7.5
Karen
Good
review category group of friends
02-20-2018
Good
Pros:
Cons:
10.0
Jacqui
Exceptional
family with young children
02-20-2018
Exceptional
Pros:
Cons:
8.3
Mohammad
Very Good
family with young children
02-20-2018
Very good
Pros:
Cons:
7.9
Tim
Good
family with young children
02-16-2018
Good
Pros:
Cons:
6.7
Don
Pleasant
young couple
02-09-2018
Pleasant
Pros: Great location and views.
Cons: The room smelled strongly of cigarette smoke even though we were told it was non smoking and we signed a form indicating we acknowledged it was a non smoking room. Upon checkout we mentioned the smoke odor and were then told it was a smoking room.
4.6
Justin
Disappointing
young couple
01-29-2018
Bad experience, but a nice...
Pros: Beautiful view. Nice bathroom.
Cons: Employee double-charged without even checking out my reservation information. Despite it being my anniversary, there were no late check-outs available. I didn't run into any friendly staff members during my stay.
10.0
Anonymous
Exceptional
mature couple
01-22-2018
Exceptional
Pros:
Cons:
8.3
Kaneisha
Very Good
young couple
01-18-2018
Definitely would come back
Pros: The hotel had everything you needed in it. Restaurants, game rooms, pool, spa etc
Cons:
4.2
Joseph
Disappointing
family with young children
01-17-2018
Will not stay in same...
Pros: Not much about the last suite. Time before five stars. It’s all about choosing the right building on the property
Cons: Alot
6.7
Karthik
Pleasant
family with young children
01-16-2018
Pleasant
Pros: room was stocked with utensils and has a ski option for advanded ski'ers.
Cons: Room was too cramped. only has option for advanced skiers. beginners will have to look outside the resort.
9.6
Anonymous
Exceptional
young couple
01-15-2018
Beautiful
Pros: Beautiful it looks like a castle! The bed was super comfy and loved the underground parking! The indoor hot tub was nice after a long day.
Cons: Room service would be nice. All restaurants are a little ways out and the restaurant on the resort close early. Bring food for the kitchen!
10.0
Tom
Exceptional
young couple
01-08-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
01-06-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
01-05-2018
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
01-05-2018
Passable
Pros:
Cons:
10.0
Corinne
Exceptional
young couple
01-05-2018
Great location and spacious rooms.
Pros: Great location, right next to the stagecoach lift, which was accessible either with their own little lift or a shuttle that drove you right to the bottom. The staff at the ski rental shop was extremely nice and helpful.
The rooms are huge and have everything you need, we had a 2BR suite which had a full kitchen and a living room. Both bedrooms had huge bathrooms with a massive bathtub and a seperate shower.
Cons: Unfortunately, we didn't have too much snow, but of course that's out of their hands. We struggled with the altitude the first day, but just drink lots of water.
5.4
Stephanie
Fair
review category group of friends
01-03-2018
Beautiful hotel but not managed...
Pros: Beautiful resort — nice kitchenette with fridge, microwave, dishes. The bathroom and vanity were spacious and gorgeous with the granite counters. Nice view with a peek of Lake Tahoe and surrounding mountains.
Cons: The hotel room only had two hand towels, but no bath towels or wash cloths. I called the front desk, visited the front desk... they said they’d leave the towels by our room door while we were out. Came back around 9:30pm - no towels.... My cousin went back towards the elevator bc she saw a large garbage bag. Turns out, those were our towels which were no where near our room.
Secondly, for our king bed, there was only one longer pillow and one shorter/average pillow. Even Motel 6 would have two sets of pillows... The hotel said they were low on pillows and towels bc of NYE holiday... But for spending $700-something for 2 nights, I don’t think it’s too much to ask to have basic towels and pillows for 2 people.
Lastly, the bathroom had 1 conditioner, 1 lotion, but no shampoo... The hotel said not all guests get “amenities.” I let them know we had the two bottles, but no shampoo... they said they’d give us some, but never did.
6.3
Son
Pleasant
family with young children
01-03-2018
OK. Do not get what...
Pros: Large suites
Cons: Extra bed sheet, blanket, and pillows needs improvement in terms of cleanness (they look dirty and not-pleasantly smell).
7.5
Chang
Good
young couple
01-02-2018
Good
Pros:
Cons:
10.0
April
Exceptional
family with young children
01-02-2018
Exceptional
Pros: All the rooms have sleep number beds! Each building has a hot tub.
Cons:
7.5
Anonymous
Good
mature couple
12-31-2017
Good
Pros:
Cons:
7.9
Karen
Good
family with young children
12-31-2017
Good foods, friendly staffs but...
Pros: Foods were delicious. Staffs were friendly and efficient.
Cons: Room was somewhat dated.
8.8
Petra
Excellent
family with young children
12-31-2017
great location for our favorite...
Pros: Location - very close to a great skiing area. Facilities and convenience- everything we needed was at our fingertips. The staff was great!
Cons: The air in the rooms was very dry and warm what made it difficult to sleep, none of us got enough sleep while staying there.
9.6
Eduardo
Exceptional
family with young children
12-29-2017
Overall very clean and cozy....
Pros: The beds were adjustable!
Cons: The appliances in the kitchen are very old and
Not the best. Stove and oven took too long to heat up. Should be replaced with new ones.
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