Perched at 7,600 feet above sea level, the property has a gondola to the ski lift and offers a range of accommodations, including some units with a kitchen and fireplace. Extensive on-site amenities give the impression you're in a city within a city.
300 condominiums. 4-11 stories, interior/exterior corridors. Accessibility (Call).
3 mi e of US 50 via SR 207 (Kingsbury Grade), 0.8 mi s via Tramway Dr, then 1.3 mi e on Quaking Aspen Ln. 400 Ridge Club Dr 89449 (PO Box 5790).
Pool
heated outdoor.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
no A/C, refrigerators, microwaves, coffeemakers, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, miniature golf, tennis, downhill skiing, recreation programs, kids club, playground, game room, trails, health club, massage.
Guest Services
complimentary laundry, area transportation-casino area.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 151 guests
Showing reviews 1 - 5 of 50
8.3
Visitors
Very Good
mature couple
09-20-2016
Pros: The amenities were excellent, though we stayed in September, and although there is heat in the rooms, which we did not need, since we were on the 6th floor, it got a little toasty. The hotel provides a portable air conditioner, though it does not make up for the heat in the room. So it was a little uncomfortable. Otherwise, the restaurant was awesome and reasonably priced. The breakfast is awesome! We would certainly stay again. The view from our room was beautiful.
Cons: It would be nice if the rooms had central air, but I know that the best season to stay is in the winter so it probably is not needed. It gets a little uncomfortable the higher floor you are on.
9.2
Antonio
Wonderful
mature couple
09-19-2016
Pros: Front desk staff were very helpful. Nice room.
Cons: There was a plumbing problem. noisy bathroom. Also, garbage or heavy equipment began pulling out of a facility across from our room before 6 a.m. making too much noise.
10.0
Kristopher
Exceptional
family with young children
09-19-2016
Pros: Staff were very friendly,Elizabeth on the front desk was very accommodating.
Cons: Not to many choices when it comes to available restaurant and menu.
9.6
Chemane
Exceptional
young couple
09-11-2016
Pros: Love the location and the many amenities available (pool, hot tub, tennis, etc).
Cons: Check in seemed a little late after such a long drive.
9.2
Michael
Wonderful
mature couple
09-03-2016
Pros: Great breakfast upstairs from check in. Friendly staff and easy access to our room.
Fantastic views and clean rooms with plenty of coffee!
Cons: I know it is hard with the traffic you have but if someone can clean the front glass doors to check in it would give a great first impression. I know this is a constant job but it really helps send the right message.
7.5
Catherine
Good
mature couple
09-03-2016
Pros: Nice views.
Cons: No AC, no free wifi.
10.0
Bk
Exceptional
family with young children
09-03-2016
Pros:
Cons: location, cleanliness of facilities and our rooms. Beds were comfortable.
8.3
Angelo
Very Good
young couple
09-01-2016
Pros: The bathroom was very nice. We enjoyed the view. The staff was very friendly. The next time we stay at the Ridge Tahoe, we plan on utilizing more of what's available. Loved the stay.
Cons: The standard check out time of 10am. It would be nice to have a check out at noon. Please note: This is not a complaint, just a suggestion. We requested a late check out and received it, so we were happy.
8.3
Aditi
Very Good
family with young children
08-29-2016
Pros: Pool and steam room facilities. Great rooms that give a warm cozy alpine resort feeling even in the summer.
Cons: A bit far from the lake. No breakfast option.
5.8
Satoui
Okay
young couple
08-28-2016
Pros:
Cons: Lots of older people that were rude to my kids at the pool that made it very awakard and uncomfortable for us to be there however not all if them had the same attitude, room was different from what we thought we would get no AC also stains in the bed and lots of moths flying around if that doesn't bother you then it should be fine otherwise great location and view looks like a time share place with very old amenities
9.2
Terri
Wonderful
mature couple
08-28-2016
Pros: The room was super clean. And the bathtubs were awesome.
Cons: It needs air conditioning. They acted as if it was normal to not have air conditioning and the rooms were very hot
9.2
Erik
Wonderful
young couple
08-23-2016
Pros: Big clean bathroom. shower, big bath
Good parking
Acces to all facillities
Cons: Pay for wifi $5 a day
6.3
Diane
Pleasant
family with young children
08-22-2016
Pros: The amenities and the location. The view was lovely.
Cons: The beds were very old and uncomfortable. The sleeper queen sofa had a dirty mattress that was so old and thin my granddaughter could not sleep because the bars and the springs came through the mattress. It should be thrown in the garbage. The sleep number bed was saggy in the middle and very uncomfortable as well. The bathroom sink made a clunking noise when you ran the water and it would drain. The room was desperately in need of maintenance. Room 1454 in the Tower. We found another persons quick check out card with her personal information dated back to late July (a month prior to our stay), laying on our coffee table. The room was stifling hot, with no A/C and noisey table fans. I wrote a review card telling all this and also talked to the Manager, Jamie or Jaime, when we checked out on 8/19/2016. She promised she would talk to upper management and get back to me, but she has not.
4.2
Szana
Disappointing
mature couple
08-20-2016
Pros:
Cons: Very old and needs serious updating. Checkout time is 10am which is earlier than most. Maid was knocking on our door at 9:40 to see it we were ready to check out. You must sign waiver when you check in that $20 per hour will be added to your bill if not out by 10 am.
4.6
Abdulaziz
Disappointing
family with young children
08-18-2016
Pros: Non...
Cons: No AC.
No Free Wifi.
Very dirty Pool.
Lier front desk wanted to charge my more $300 than booking rate.
6.7
Joanne
Pleasant
family with older children
08-16-2016
Pros: The view was lovely and the accommodations were big and roomy
The shower was awesome. Also, free use of the laundry room.
Cons: It was way to hot in the room and no air conditioning. Also, there was a weird smell in the kitchen area. The front desk didn't have our reservation even though I had the confirmation.
10.0
Derek
Exceptional
young couple
08-09-2016
Pros: It was a beautiful place to stay. Loved everything about it!
Cons:
7.9
Renee
Good
family with older children
07-31-2016
Pros: Wonderful room. Had no idea there would be a kitchen, living room ,bedroom,large bathroom and the whirlpool tub! Wish we had a few days to just relax here. The shuttle to the casino area was a big bonus. The driver was nice but talked too much and too loud for us. Loved the $179 price. I would come back here in a heart beat and spend 2-3 days for that price.
Cons: The sleep number on the left side of the bed was not working . Felt as though I was sleeping in a bowl full of mush.
3.8
Arnold
Poor
mature couple
07-21-2016
Pros:
Cons: For $292 a night it was very disappointing. Heated pool was cold. No parking available late at night. BBQs were not cleaned. Miniature golf course not maintained. Had to beg for shampoo. Too little availability for activities.
7.5
Satyam
Good
family with young children
07-06-2016
Pros: The room comfort was excellent
Cons: Bath tub is too narrow and deep. Bathroom was very small.
10.0
Wichuta
Exceptional
young couple
07-05-2016
Pros: Spacious room
Comfy vibe
Cons:
8.8
Ryan
Excellent
family with young children
06-28-2016
Pros:
Cons: Nice and spacious, friendly staff
9.2
Johnny
Wonderful
mature couple
06-14-2016
Pros: The bed was very nice
Cons: Longer hours for spa
9.6
Pamela
Exceptional
mature couple
06-08-2016
Pros: Great view, wonderful room friendly staff.
Cons: No parking & wasn't told could park on street.
6.7
Brian
Pleasant
mature couple
05-31-2016
Pros:
Cons: The bed was a sleep number didn't like it
7.9
Jacqueline
Good
mature couple
05-23-2016
Pros: The bed was very comfortable.The food & the service at the 2 restaurants on the property was very good.
Cons: The wind howled through the windows all night long.
7.9
Ashley
Good
family with young children
04-12-2016
Pros: Once we got into our second room, because we had to switch rooms we enjoyed the jetted tub, full kitchen, and view.
Cons: We checked into our room we have been to this hotel before so we kind of knew what we were expecting. The front desk people seemed very nice. We paid the deposit (there is one they don't tell you that until you check in and I never paid one before). We got out keys and went to our room. We had never stayed in that tour before. I asked during reservation for the highest room possible. They put us on the 3rd floor out of 8 possible floors. I opened the window and we were right on the ground level were the tennis courts were. The only view we had was a concrete and chain link. For well over 220.00 a night I don't want to feel like I'm in prison. There was absolutely no bath tub only a shower. I called the front and told them we wanted to change rooms. The girl on the phone didn't seem to know what she was doing so we had to speak with a manager. Like I said we had stayed at the resort before and we asked to stay in the tower we had before and she was telling us there were no rooms in that tower with a tub and a view, but clearly there is we had stayed in one prior. So she informed us she could move us, but I would have to pay for a whole new room and it would take up to 30 day's for my card to be refund after all this it's about 4:30 I got to the resort to check in at 3:50 check ins at 4. So after all was said and done I agreed to being charged for a new room and went back to the front desk to get new keys. When I walked up to the front the guy that checked us in said how he was hoping the room he gave us wasn't where it was and he knew we'd be back for a different room. If they knew we wouldn't like the room why give it to us? Apparently they wanted to see if we would settle. Finally 400.00 later we got to our new room around 4:45 p.m. Also check out is at 10 a.m. which is way to early I can see 11 or 12, but 10 that's not even enough time to shower and get ready in the morning. Unfortunately I don't think I'll be back
6.7
Dale
Pleasant
mature couple
04-07-2016
Pros: The room was clean and their was plenty to do at the resort
Cons: The room they gave us was grade down from what we booked. Picture of the room booked showed a fireplace and other upgrades. The room they gave us is nowhere on there site. No air conditioning either had to open the windows and use a fan.
Front desk actes like they care till you say the first negative comment then they just move you along
Also the web site shows a distant picture of lake tahoe, but you cannot see lake tahoe as the resort is on the wrong side of the mountain
Parking is tight if you come back late at night
10.0
Richard
Exceptional
family with young children
03-26-2016
Pros: The location is excellent and the view spectacular.
Cons: The gas fireplace didn't work
6.7
Sara
Pleasant
young couple
03-01-2016
Pros: Good location and some views. Large complex. Each building appears to have its own hot tub which is nice. Sleep number bed.
Cons: Noise! Our room adjoined another and the door between was almost non existent, we herd everything. our neighbor had a baby so we all got the 4am wake up cry.
10.0
Nancy
Exceptional
mature couple
02-23-2016
Pros: The staff are exceptionally friendly and service oriented -- and the location cannot be beat. I was also amazed at how clean and pleasant the rooms were. The entire place has a very down-to-earth, family friendly, and exemplifies classic Western hospitality.
Cons: Be sure to request a room away from the elevators if you are in the Plaza building. They are a little noisy!
8.8
M
Excellent
mature couple
02-11-2016
Pros: Amazing views. Excellent recreation. Good food. Wonderful tubs. Fun mix of guests. Very clean. Kitchen space is a great thing to have.A delightful experience!!!! I've been with hubby (30s/40s), friends, and the family. Good for any occasion. Best when you can get a last minute great rate, as peak seasons are quite pricy, but definitely worth it for what you get.
Cons: Personally would prefer a thermostat in the room and someone attending front desk overnight. I wish checkout and checkin times allowed for at least a 22 hour stay...4pm checkin to 10am checkout does not allow near enough time to enjoy late, sleep in, and still have some time in the day to enjoy more. Wish the main restaurant was open more often. Think four pillows should be on bed automatically, not need to request extra. Internet should be free with room.
10.0
Eva
Exceptional
mature couple
02-10-2016
Pros: From the time we check in the staff were so nice and helpful. We have stayed here before with our kids. They just redid the rooms with granite and serta beds. The suites come with a kitchen with everything you need to cook with. All new appliances. Great heating indoor-outdoor pool. Great shuttle to the casinos that runs every hour. Nice Spa and Gym. Looks of activities planned everyday.
Cons:
7.9
Cory
Good
family with young children
02-06-2016
Pros: Clean and spacious suites with full kitchens
Great indoor tennis and workout room
Easy access to slopes
Cons: Difficult to walk from one building to the next
9.2
Stuart
Wonderful
solo traveller
02-02-2016
Pros: If you ski stagecoach, this place can't be beat! Super nice and clean. Wonderful staff. Very good food.
Cons: Bar and restaurant close early, 9pm, so get in early or go to the fox and hound!
10.0
Tugce
Exceptional
young couple
02-02-2016
Pros: Everything! Outdoor jakuzzi, free shuttle service and comfortable beds.
Cons:
8.8
Damon
Excellent
mature couple
01-31-2016
Pros: We were offed a room upgrade for an extra $30 per night to a full size suite with full kitchen and washer & dryer. After seeing how small our original room was we decided to take the upgrade. The hotel was very clean and the staff was very friendly. We will definitely stay here again.
Cons: Not a lot of parking options which means in peak season it may be difficult to find a parking space.
9.6
Zheng
Exceptional
review category group of friends
01-14-2016
Pros: It feels home.
Cons: The resort itself is great. However booking.com says I can check out 12pm instead of 10am since I booked as a genius (stated so in my confirmation email), but the resort says they never allow late check out.
9.6
Keila
Exceptional
review category group of friends
01-13-2016
Pros:
Cons: Check out time was 10:00 a.m., I wish we have had more time to pack and shower.
8.8
Cathleen
Excellent
family with older children
01-04-2016
Pros: The property location , amenities and extra transportation is excellent ! The amenities and staff were all friendly and helpful. Definitely would return!
Cons: The pull out coach is not suitable for sleeping adults and should be upgraded. Roll - away was awful.,need new mattresses ( and difficult to come by as well) Property should have assigned parking (1 spot per room - had to park in the street 4 out of 7 days during snow storms) . Property should disclose they cannot sell Heavenly lift tickets on site - ( we suggest you to buy through the Sierra club for extra savings !)
10.0
Ciara
Exceptional
family with young children
01-03-2016
Pros: Very comfortable. Great for big groups. Free shuttle. Fun recreation room for the kids.
Cons:
2.5
L
Poor
family with young children
01-03-2016
Pros:
Cons: Facility didn't feel clean, lack of amenities and poor customer service when called to report broken coffee pot and desire for more coffee. Complete lack of organization when alarm went off causing evacuation of building.
5.8
Balaji
Okay
young couple
12-31-2015
Pros: room had a microwave and a fridge; snow shoe rentals and trails available on site; hot tubs in every building.
Cons: location is only convenient to heavenly only. really expensive and over priced. poor snow plowing meant that chains / four wheel drive was pretty much required to get to the resort; the whole place needs updating
5.0
Almita
Fair
family with young children
12-31-2015
Pros:
Cons: The water temperature was too hot to the point that it is dangerous for kids. Even when we just used the cold water, a burst of super hot water would come out, and it nearly scalded us! The thermostat was not accessible in our unit, so we were sweating bullets until staff came to correct it, which by the way took at least 1 hour for them to come assist. When we asked, a staff lady suggested to open our window. Open our window?!?! In the middle of winter with freezing temp outside and we are about to sleep (incl our young children who had colds)?! Seriously? She suggested this, saying that there were no staff past 9 p.m.... Wait... in a 24 hour hotel... no staff past 9 pm? That's unheard of! Also, when we checked in, the lady who registered us told me that we had a small kitchenette, and I specifically asked her if there was a sink (separate from the bathroom), and she confidently said yes. There was no additional sink. No kitchenette either. They need to train their staff better about the definition of a kitchenette: a microwave and mini-fridge does NOT constitute a kitchenette. Please please please know your services and amenities before you look like fools to the guests!!!
9.2
Tali
Wonderful
family with young children
10-29-2015
Pros: The hotel was great. The room was comfortable and big. The kitchen is fully equipped with all you can. think or need. The bathroom amazing with private Jaccuzi. Thr facilities of the hotel were great: the swiming pull indoor and out door, squash court, tennis court, ping pong. And in every building there is small spa with Jacuzzi and sauna.
Cons: The hotel is 15 minutes drive from the city up the montain. If you want to go out it is a far drive coming back and forward.
10.0
Brian
Exceptional
mature couple
10-24-2015
Pros: Location and value great
Cons: Early checkout
10.0
Deanna
Exceptional
mature couple
09-29-2015
Pros: We were impressed with the room. Very well maintained, clean, comfortable. We can not wait to come and stay again.
Cons: No balcony's to enjoy the great views.
8.8
Pamela
Excellent
mature couple
09-29-2015
Pros: The view
Cons: Reservation was messed up. resort claims they did not receive the amendment we made through you which caused a huge problem with check in and check out.
10.0
Barbara
Exceptional
mature couple
09-08-2015
Pros: The view! Nice rooms, quiet. Nice pools and hot tubs.
Cons:
6.7
Samina
Pleasant
review category group of friends
09-02-2015
Pros: Our room was beautiful with a fantastic view.everything was clean.
Cons: The location is a little bit old and old-fashioned.but everything was nice
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