This hotel has a sleek, modern-style décor throughout the public areas and large rooms. The bathrooms are stylish, but compact. There is a comfortable swimming pool, well-appointed gym and restaurant.
Smoke free premises. 396 units. 10 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 39 guests
Showing reviews 1 - 5 of 34
7.9
Ricardo
Good
family with young children
09-19-2016
Pros: Best to small and no extra blanket
Cons: Bed to small size
7.1
Anonymous
Good
mature couple
09-01-2016
Pros: BED WAS GREAT
Cons: RESTAURANT MENUE
8.3
Akeel
Very Good
solo traveller
08-24-2016
Pros: Clean, nice decor, very personable staff. All the amenities you would expect from a property of this size and cost.
Cons: The property while nice is located away from almost everything. Your time here will be spent on the hotel property only
7.1
Farang1965
Good
solo traveller
08-16-2016
Pros: Close to AirPort, regular shuttles from and to the hotel.
Cons: 17 dollars for fast internet per day is absurd.
9.6
Gail
Exceptional
family with older children
08-08-2016
Pros:
Cons: Very noisy. Water being used in other rooms was extremely loud. People in the hallways were very easy to hear. Other than that the hotel was great. Super clean, great staff, easy access to the airport.
9.2
Jeff
Wonderful
mature couple
08-07-2016
Pros: it is nice place for a short stay after a long trip . it is very near the terminal .
free parking.
Cons: rooms are a little too small , shower head was far up to reach for a average hight person. No internet until you pay.
6.3
Alan
Pleasant
mature couple
08-07-2016
Pros: Comfortable bed
Cons: No details on hotel facilities. TV did not work properly. Limited in room tea/coffee facility
9.6
Lisa
Exceptional
solo traveller
07-31-2016
Pros: The woman who checked me in demonstrated a perfect example of customer service, I arrived stressed and confused from my flight and as soon as I arrived her curtious approach emad me feel at ease, and she explained the booking clearly to me, even gave me a room with a excellent view and a comfortable couch.
No joke- I hope this woman is the customer service regional manager because I've worked in customer service roles for 6 years across the UK and I would be expect the hotel chain to have her lead by example.
This was my first time to USA, and because of her I truly felt Renaissance officially and warmly welcomed me to the United States.
Cons: Couldn't find/figure out how to use the kettle. Would also be good if there were universal adaptors available however I forgot to ask for one it's perhaps my fault.
4.2
Kellye
Disappointing
solo traveller
07-26-2016
Pros:
Cons: The hidden fees such as parking
10.0
Patricia
Exceptional
mature couple
07-21-2016
Pros: Very clean and updated! Awesome helpful staff!
Cons:
9.0
Pui Mun Judy
Wonderful
Traveling as Couple
07-03-2016
Pros: the staff was very helpful. the only thing I found bad was you have to pay for parking and they should have coffee in the lobby other then that it was great thank you
Cons: pay for parking
9.2
Anonymous
Wonderful
family with older children
06-04-2016
Pros: Comfortable beds, nice clean room.
We only stayed for one night on our way to New York and had diner and breakfast in the hotel which were both excellent.
Convenient shuttle service, nice drivers
Cons: no negative notes
10.0
Ashley
Exceptional
young couple
05-17-2016
Pros: The breakfast on the club floor that was included with our room was amazing. And even though we didnt have time to enjoy it they had a really lovely and live bar and lounge on the lobby floor
Cons: No Free Wifi
8.3
Anonymous
Very Good
family with young children
04-12-2016
Pros:
Cons: Pool room was way to cold.
10.0
Pete
Exceptional
review category group of friends
03-26-2016
Pros: Nice rooms, friendly staff - great food, great location, convenient shuttle - all good!
Cons:
2.5
Alma
Poor
family with older children
02-01-2016
Pros: Nothing
Cons: I honestly have never stayed in a worse hotel - the staff were rude and lazy. I had a meal in the restaurant which was inediable, when the bill came we complained and show them how bad it was and they said "you should have said something and we could have got you something else', we asked how it could be delivered to the table in the first place. There is no porter at the hotel - we asked 3 times and they kept saying "he is coming", we ended up carrying our own bags. There was not even a water in the hotel room - totally unacceptable in an airport hotel - travelers normally only want a good meal, have a shower and put their head down for some rest. I rang twice for fresh towels - they never came. Honestly, this hotel is like a ghetto, there were kids in groups sitting in the corridors who we had to climb over (with our bags). Whoever is the representative looking after this hotel should be sacked. My suggestion is to fire all front desk staff, have a thorough inspection of the kitchen because what came out to me was a disgrace, I can only imagine what the kitchen looked like. But, first priority is to get the hotel a porter, its an airport hotel for goodness sake. And, provide a lousy bottle of water in the rooms. I constantly travel the world and I can not rate this hotel more poorly and I suggest you have inspectors check it out immediately, I would believe your head office would be totally ashamed of themselves.
10.0
Joe
Exceptional
Business Traveler
01-30-2016
Pros: I stayed here a couple of years ago and things are so much more superior today. Great facility. my Marriott gold membership gave me access to lounge for light snacks and breakfast.
Cons: all good.
6.7
Max
Pleasant
young couple
12-27-2015
Pros: Front desk was polite.
Cons: Room service was very rude.
10.0
Dawn
Exceptional
mature couple
12-08-2015
Pros: Staff,food, front fest staff!
Would come back!!
Cons:
5.8
Nuno
Okay
solo traveller
12-08-2015
Pros:
Cons: breakfast very poor.
restaurant staff very slow.
7.1
Holger
Good
solo traveller
12-06-2015
Pros: Proximity to airport
Check-in was fast and competent
Cons: Airport shuttle frequency was less than promised.
6.7
Laura
Pleasant
solo traveller
11-05-2015
Pros: location was great
Cons: I booked a king and got a double room
10.0
Michael
Exceptional
solo traveller
11-05-2015
Pros: For an Airport hotel the property and people well all good!
Cons:
10.0
Peter
Exceptional
review category group of friends
10-21-2015
Pros: Room was great, was very reasonable, staff friendly, shuttle on time and ran often, food in restaurant was superb. Very awesome.
Cons:
9.6
Felix
Exceptional
young couple
10-19-2015
Pros: Great service and staff
Cons:
9.0
Spencer
Wonderful
Solo Traveler
09-24-2015
Liked that it was clean and friendly. I liked that it had a indoor pool and bar. Parking price wasn't too bad but I felt it should of been free considering it's off of a highway and there wouldn't be any other option for you to park at.
Pros: Quite and Clean
Cons: The view wasn't great. It's expected when you're by an Airport.
9.6
Anonymous
Exceptional
mature couple
07-17-2015
Pros: fact that van runs every 15 minutes to airport makes it very convenient. room was very nice.
Cons: No free WiFi in the room--ridiculous. $60/night motels have free WiFi. Why not one that costs $250/night?
No free breakfast. Same comment as above-ridiculous when $60/night rooms include breakfast.
8.8
Larry
Excellent
solo traveller
05-15-2015
Pros: Business Center was great. Had room for me to meet with a client for a couple of hours.
Cons: Priced a little high.
10.0
Lynette
Exceptional
family with older children
02-24-2015
Pros: It was great really enjoy ed the fod
Cons: I was charged for parking &DIDN'T drive!
7.5
Anonymous
Good
solo traveller
01-25-2015
Pros: All the rest.
Cons: Breakfast service. Basically not present.
3.3
Steve
Poor
solo traveller
01-09-2015
Pros:
Cons: Beds were hard as a rock which greatly exacerbated my sciatica. Only stayed about 2 hours and they wouldnt refund me any money. If you're looking for a comfortable bed, Stay away
8.3
Adelaida
Very Good
solo traveller
01-02-2015
Pros: Staff were professional, friendly, accommodating and helpful.
Breakfast was great. Workout room was clean and inviting.
Staff accommodated my request to switch rooms due to toilet and shower issues.
Cons: ROOM 714 was a nightmare. Toilet water overflowed. Also, water from shower drained so slow that water pooled easily in the tub. Bottom of the door has a gap that made hallway noise more than a nuisance.
8.3
Anonymous
Very Good
mature couple
12-30-2014
Pros: Comfortable room, lovely decor at reception, restaurant not bad
Cons: Paying for wifi?!? This is 2014! Really noisy neighbors until 2 am totally disrupted our sleep.
8.8
Tomas
Excellent
young couple
10-14-2014
Pros: Friendly staff, great taste food, buffet breakfast, luxury room, comfort bed, free shuttle bus to airport
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