Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel has a sleek, modern-style décor throughout the public areas and large rooms. The bathrooms are stylish, but compact. There is a comfortable swimming pool, well-appointed gym and restaurant.
Smoke free premises. 396 units. 10 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 54 guests
Showing reviews 1 - 5 of 50
9.0
Pui Mun Judy
Wonderful
Traveling as Couple
06-23-2017
Pros: the staff was very helpful. the only thing I found bad was you have to pay for parking and they should have coffee in the lobby other then that it was great thank you
Cons: pay for parking
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Great front desk staff!
Cons: Would like to have shuttle service to restaurants in the area.
6.0
Bill
Pleasant
Traveling as Couple
06-23-2017
Pros: Hotel was fine. It is close to the airport and has a shuttle every 30 min or so.
Cons: Beds were doubles not even queen size beds, close to the airport, but that's it, not close to anything else.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Poco puedo decir del hotel ya que estuvimos una noche únicamente, aunque la experiencia fue muy buena, el personal siempre muy atento y la habitación cumplió con todo lo que esperaba, un baño caliente y camas cómodas. Transfer aer-hotel: 10
Cons:
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: It's quiet and it has the shuttle to airpot.
Cons: I lost one item at the hotel (power bank). I tried to call the customer service several times, they directed me to the lost&found (I guess this is the name), but never connected. The line was always answering. I left messages, never got back either.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Nice staff and the hotel was beautiful
Cons:
3.0
Verified Hotel Guest
Poor
Solo Traveler
06-23-2017
Pros: The bed was wonderful and the room was as expected.
Cons: $16 additional dollars a day to park in the hotels OWN parking lot. The cable TV was horrible. Awful picture being analog and digital with only 10 channels at best for viewing. Dining sucked at embarrassing gouged prices. $20 for 3 pancakes. Bad location.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Rooms were clean and they offered free airport transfer.
Cons:
5.0
Verified Hotel Guest
Fair
Family with Teens
06-23-2017
Pros: The location of this hotel was perfect for getting to the airport.
Cons: There was mold in the air conditioning vent and I had a severe allergic reaction. If they clean that up then this hotel will be perfect.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Hotel location is close to the airport with shuttle service. Excellent services
Cons: None
8.0
Dave
Very Good
06-23-2017
Pros: Very clean, very safe.
Cons: Paid internet access.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: Lobby room/area
Cons: Rooms are very average, the food was awful.
10.0
Mrs
Exceptional
review category group of friends
06-06-2017
Pros: Place is great for a weekend getaway or a night away from home. Great restaurants and nightlife near by. Will be my go to place to stay when I am in town.
Cons:
5.8
Genevieve
Okay
solo traveller
03-27-2017
Pros: The room was clean and the staff were nice
Cons: Where do I begin.....
The room was over priced, food was too expensive and horrible, sausage tasted like rubber, too noisy, when I was trying to sleep I could hear people from the hall talking.... this was ongoing. I wouldn't stay there again.
6.3
Ali
Pleasant
review category group of friends
03-13-2017
Pros:
Cons: The room still had some of the last guest things in it mostly paper work.
8.3
Betty
Very Good
family with young children
03-01-2017
Pros: The bed was very comfy and the food was very delicious!
Cons: Everything was delightful.
5.4
Blueth
Fair
family with young children
02-28-2017
Pros: The bed was very comfortable also having a pullout sofa for my daughter was great
Cons: The pool wasn't kids friendly, the temp of the pool and pool room was cold. The customer service agent were not informed with information. We were not informed of parking charges breakfast info, that we needed our key for the elevator to work we were there in the elevator for a while before a guest came along and inform us how to use the elevator. or as simple directions to get to our room. Didn't get a bill until we're leaving and they told us the card was was already charged. We went to the restaurant and was told we had to pay cash because we had no card on file which was not so.
8.3
Jeanne
Very Good
solo traveller
01-23-2017
Pros: The shuttle from/to the airport was efficient and easy. The room was comfortable.
Cons: My light supper in the restaurant was only OK.
7.9
Tara
Good
young couple
01-23-2017
Pros: the comfort of the beds
Cons: You had to pay for the WIFI
8.8
Johnny
Excellent
young couple
01-13-2017
Pros: breakfast is good
Cons: nil
5.0
Dkipping
Fair
family with young children
01-04-2017
Pros: The staff were very helpful and the free airport shuttle service was an added bonus
Cons: No free WIFI throughout the hotel
Very expensive snack shop
No complimentary water in the rooms
Limited complimentary tea/coffee in the rooms - 2 coffee mate sachets, what if you wanted tea??? Only 2 tea bags and one of those peppermint - really??!!
The towels were like sandpaper - good for exfoliating I suppose :(
Air conditioning was very noisy - not good when you are trying to get to sleep!
Trying to close the curtains was like entering a bout of the Crystal Maze!!
A couple of the sockets in the room did not work
The tv feed on some of the channels was dismal
There was no guide book with info about the hotel/how to use the telephone/info about the hotel facilities/details about the area...
The bedding was not changed / the duvet was only covered over the sheet, the bed was not actually made properly as the sheet was still as creased as when we got out of the bed!!
8.3
Kevylin
Very Good
young couple
12-31-2016
Pros: I like The staff! Very professional. The place was very comfy
Cons: Maybe the wifi access could be free or cheaper .
10.0
April
Exceptional
young couple
11-27-2016
Pros: Large and spacious room w pretty decor!
Cons:
10.0
Skengdon1
Exceptional
young couple
11-10-2016
Pros: The modern atmosphere in the rooms. Bathroom was very chicque. It was better than I expected to be honest. Will definitely return.
Cons: The road access.
10.0
Ricardo
Exceptional
young couple
11-07-2016
Pros: The bedroom and bathroom were nice
The stuff was really friendly
It was quiet and the location is well choosen
Cons:
7.5
Shaukat
Good
mature couple
10-03-2016
Pros: Location
Cons: Poor Breakfast. We were given a set menu and we couldn't adjust. Slow service
8.8
Neil
Excellent
young couple
09-28-2016
Pros: Hotel location was very good and about 10 mins from Newark airport. Free shuttle bus was a bonus although it was hard to find - you have to catch the monorail (airtrain) at the airport to get to the hotel shuttle bus area but this is not the hotels fault. Just one to remember.
Cons: Nothing
9.2
Andrea
Wonderful
young couple
09-27-2016
Pros: the room was very cozy and clean, it didn't give off the impersonal feeling of a hotel room. the bed was impressive and the comforter and pillows were plush and to my liking ! staff was very friendly and helpful. My husband enjoyed the hotel overall as well and he's a hard critic.
Cons: With everything revolving around technology I would think that wifi would be more accessible. I had to pay $13 for standard wifi so my husband and I could use our devices and laptops. that was a little disappointing. Otherwise, it was a perfect stay
7.9
Ricardo
Good
family with young children
09-19-2016
Pros: Best to small and no extra blanket
Cons: Bed to small size
7.1
Anonymous
Good
mature couple
09-01-2016
Pros: BED WAS GREAT
Cons: RESTAURANT MENUE
8.3
Akeel
Very Good
solo traveller
08-24-2016
Pros: Clean, nice decor, very personable staff. All the amenities you would expect from a property of this size and cost.
Cons: The property while nice is located away from almost everything. Your time here will be spent on the hotel property only
7.1
Farang1965
Good
solo traveller
08-16-2016
Pros: Close to AirPort, regular shuttles from and to the hotel.
Cons: 17 dollars for fast internet per day is absurd.
9.6
Gail
Exceptional
family with older children
08-08-2016
Pros:
Cons: Very noisy. Water being used in other rooms was extremely loud. People in the hallways were very easy to hear. Other than that the hotel was great. Super clean, great staff, easy access to the airport.
9.2
Jeff
Wonderful
mature couple
08-07-2016
Pros: it is nice place for a short stay after a long trip . it is very near the terminal .
free parking.
Cons: rooms are a little too small , shower head was far up to reach for a average hight person. No internet until you pay.
6.3
Alan
Pleasant
mature couple
08-07-2016
Pros: Comfortable bed
Cons: No details on hotel facilities. TV did not work properly. Limited in room tea/coffee facility
9.6
Lisa
Exceptional
solo traveller
07-31-2016
Pros: The woman who checked me in demonstrated a perfect example of customer service, I arrived stressed and confused from my flight and as soon as I arrived her curtious approach emad me feel at ease, and she explained the booking clearly to me, even gave me a room with a excellent view and a comfortable couch.
No joke- I hope this woman is the customer service regional manager because I've worked in customer service roles for 6 years across the UK and I would be expect the hotel chain to have her lead by example.
This was my first time to USA, and because of her I truly felt Renaissance officially and warmly welcomed me to the United States.
Cons: Couldn't find/figure out how to use the kettle. Would also be good if there were universal adaptors available however I forgot to ask for one it's perhaps my fault.
4.2
Kellye
Disappointing
solo traveller
07-26-2016
Pros:
Cons: The hidden fees such as parking
10.0
Patricia
Exceptional
mature couple
07-21-2016
Pros: Very clean and updated! Awesome helpful staff!
Cons:
9.2
Anonymous
Wonderful
family with older children
06-04-2016
Pros: Comfortable beds, nice clean room.
We only stayed for one night on our way to New York and had diner and breakfast in the hotel which were both excellent.
Convenient shuttle service, nice drivers
Cons: no negative notes
10.0
Ashley
Exceptional
young couple
05-17-2016
Pros: The breakfast on the club floor that was included with our room was amazing. And even though we didnt have time to enjoy it they had a really lovely and live bar and lounge on the lobby floor
Cons: No Free Wifi
8.3
Anonymous
Very Good
family with young children
04-12-2016
Pros:
Cons: Pool room was way to cold.
10.0
Pete
Exceptional
review category group of friends
03-26-2016
Pros: Nice rooms, friendly staff - great food, great location, convenient shuttle - all good!
Cons:
2.5
Alma
Poor
family with older children
02-01-2016
Pros: Nothing
Cons: I honestly have never stayed in a worse hotel - the staff were rude and lazy. I had a meal in the restaurant which was inediable, when the bill came we complained and show them how bad it was and they said "you should have said something and we could have got you something else', we asked how it could be delivered to the table in the first place. There is no porter at the hotel - we asked 3 times and they kept saying "he is coming", we ended up carrying our own bags. There was not even a water in the hotel room - totally unacceptable in an airport hotel - travelers normally only want a good meal, have a shower and put their head down for some rest. I rang twice for fresh towels - they never came. Honestly, this hotel is like a ghetto, there were kids in groups sitting in the corridors who we had to climb over (with our bags). Whoever is the representative looking after this hotel should be sacked. My suggestion is to fire all front desk staff, have a thorough inspection of the kitchen because what came out to me was a disgrace, I can only imagine what the kitchen looked like. But, first priority is to get the hotel a porter, its an airport hotel for goodness sake. And, provide a lousy bottle of water in the rooms. I constantly travel the world and I can not rate this hotel more poorly and I suggest you have inspectors check it out immediately, I would believe your head office would be totally ashamed of themselves.
6.7
Max
Pleasant
young couple
12-27-2015
Pros: Front desk was polite.
Cons: Room service was very rude.
10.0
Dawn
Exceptional
mature couple
12-08-2015
Pros: Staff,food, front fest staff!
Would come back!!
Cons:
5.8
Nuno
Okay
solo traveller
12-08-2015
Pros:
Cons: breakfast very poor.
restaurant staff very slow.
7.1
Holger
Good
solo traveller
12-06-2015
Pros: Proximity to airport
Check-in was fast and competent
Cons: Airport shuttle frequency was less than promised.
6.7
Laura
Pleasant
solo traveller
11-05-2015
Pros: location was great
Cons: I booked a king and got a double room
10.0
Michael
Exceptional
solo traveller
11-05-2015
Pros: For an Airport hotel the property and people well all good!
Cons:
10.0
Peter
Exceptional
review category group of friends
10-21-2015
Pros: Room was great, was very reasonable, staff friendly, shuttle on time and ran often, food in restaurant was superb. Very awesome.
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