The hotel is located in an extemely busy, traffic congested area but it's only a short drive to New York City. Rooms are adequate for an overnight stay.
63 units. 2 stories (no elevator), interior corridors. Accessibility (Call).
Pros: I like the staff, they where very nice and professional.
Cons: I didn't like the beds, the mattress was kind of old and worn in in the middle.
9.2
Hyacinth
Wonderful
young couple
09-29-2016
Pros: Staff was very friendly and helpful
Cons: The exercise room does need some upgrade..
10.0
Dale
Exceptional
family with young children
09-27-2016
Pros: Very comfortable. The gentleman at the front desk was able to accommodate my family with a no smoking room as when I booked only a smoking room was available. I was most appreciative.
Cons:
8.8
Sherri
Excellent
young couple
09-27-2016
Pros: Clean, we felt safe and comfortable. Breakfast was good.
Cons: Not as modern as others, but definitely a nice stay.
9.2
Travel4living
Wonderful
solo traveller
09-21-2016
Pros: Great staff
Cons: Nothing
7.5
Bill
Good
young couple
09-10-2016
Pros:
Cons: Dining Facilities cramped
7.5
Eugene
Good
review category group of friends
08-29-2016
Pros: great budget accommodation. clean and comfortable.
Cons: no complaints
10.0
Anthony
Exceptional
review category group of friends
08-18-2016
Pros: Grest staff
Cons:
7.9
Jane
Good
review category group of friends
08-15-2016
Pros: location perfect for NYC visit and the staff was extremely helpful helping us to understand how to best get around in NYC.
Cons: traveled with 2 disabled people difficult for them to walk up and down the stairs to the room with luggage.
7.9
Carol
Good
mature couple
08-14-2016
Pros: Lovation room was clean
Cons:
6.3
Andrea
Pleasant
review category group of friends
08-11-2016
Pros: Super nice staff good breakfast
Cons: Stuffy rooms and air conditioner was as loud as a lawnmower. No windows to open. Not as nice as other Best Westerns I have stayed at.
4.6
Alfred
Disappointing
solo traveller
08-04-2016
Pros: Gym with dangerously broken equipment. Did not disclose only smoking rooms were available when I booked and the smell was bad. Not accessible to anywhere on foot. Staff was pleasant
Cons:
6.7
Jestin
Pleasant
review category group of friends
07-26-2016
Pros:
Cons: Location off highway alittle unsafe
9.6
Joe
Exceptional
young couple
07-20-2016
Pros: Shower was very clean
Cons: Nothing
7.9
Amaurys
Good
solo traveller
07-19-2016
Pros:
Cons: Location
8.3
Jimmy
Very Good
family with older children
07-19-2016
Pros: Easy access to GW bridge and nice breakfast. Staff was very helpful.
Cons: Nothing major, only would have loved a tea bag in room, only coffee and I am a tea drinker.
9.2
Yaki
Wonderful
mature couple
07-05-2016
Pros: Nice place
Cons: No breakfast
9.2
Ms
Wonderful
family with older children
07-03-2016
Pros: Staff--wonderful.
Cleanliness--excellent.
Having access to some type of fruit, snacks, coffee and/or juice 24/7--wonderful.
Nice, expanded continental breakfast :)
Cons: Placement of driveway ramp to enter--a tad dangerous.
Not much surrounding area, at least within walking distance.
5.4
Sok
Fair
mature couple
07-02-2016
Pros: kind service
Cons: Old facility without elevators
7.5
Debbie
Good
mature couple
06-20-2016
Pros: Quick and easy check in/out.
Cons: My sheets didn't feel clean on last visit and the lobby had a bad odor
10.0
Danielle
Exceptional
young couple
06-11-2016
Pros: They were very kind, our Air conditioner wasn't working so they upgraded us to the suite and we were very pleased. The staff were very understanding and polite to us.
Cons:
7.9
Rosy
Good
review category group of friends
06-08-2016
Pros:
Cons: Excellent service by front desk staffs.
3.8
Jessica
Poor
young couple
06-04-2016
Pros:
Cons: We were on a nonsmoking floor and the whole floor smelled like smoke. In our room the smoke detector was covered by a bag so someone was obviously smoking in our room. The floor in the bathroom was wet. The breakfast was nothing like what was promised.
7.1
Pam
Good
mature couple
05-25-2016
Pros: The Hotel and Staff are wonderful. It has made me stay at this hotel for over 10 years. I love the Best Western Franchise
Cons: I do not like the fact that booking thru bpoking.com I can not use my member points.
5.4
Jenny
Fair
solo traveller
05-22-2016
Pros: Good location ^^
Cons: Mosquitoes in the room
7.1
Claire
Good
mature couple
05-19-2016
Pros: Staff amazing
Cons: On the freeway
3.8
Michael
Poor
solo traveller
05-19-2016
Pros: The maids were very friendly.
Cons: The hotel was not accessible unless you had a car, it was on a freeway in the middle of nowhere, when I asked where the nearest restaurant was, I was told there isn't one and given take away menus. I was there for the GFNY and couldn't even get to the start, without using a taxi, then a bus then another taxi.
7.1
Joe
Good
family with young children
05-18-2016
Pros: Location for the GFNY start line
Cons: Smell in carpet
10.0
Yuanyuan
Exceptional
family with young children
05-17-2016
Pros: The location is really good. Very close to the highway but without any noise. It's amazing!
Cons:
6.7
Destiny
Pleasant
young couple
05-17-2016
Pros: Bed was clean, bathroom was clean
Cons: The process of getting into and out of the hotel with the highway leading directly to it
4.0
Kandice
Disappointing
Group Traveler
04-25-2016
Pros:
Cons: I didn't like that the hotel took additional money and saying they only took 20 off my card
7.9
Judy
Good
review category group of friends
04-23-2016
Pros: Convenience of location
Cons: Strong chemical smell in room
7.5
Yaki
Good
mature couple
04-19-2016
Pros: Da stay was kool
Cons: no WiFi no breakfast
8.3
Centipede
Very Good
mature couple
04-18-2016
Pros: The layout of the shower I appreciated. It was different but I liked it. Would've preferred a little more space in the room but overall the short stay, location and hospitality was great.
Cons: Only thing that scared me was the big centipede (aaaahhhhhh). I must say when I called the front desk he did come and abate the centipede from my room.
4.6
Behdis
Disappointing
solo traveller
04-17-2016
Pros: I arrived at the hotel at 11:35pm. There was no one at the front desk. After 25 min, Eddie came in and I asked him what is this about! He said they were short staffed and the management would not hire a second person for the night shift and he had to deal with a guest. I understood of the issue, but when guests arrive at the hotel, after a long flight, they need to be assisted immediately. He provided his super visor's information. When I checked in to the room, the sink was very dirty, the same as the bathtub. There was a annoying continues noise from the air condition which I had no other choice but to turn off! Impossible to sleep! I was told by Eddie since I checked in late, the check out time was around 1:00pm. The next day at exact 10:20, even though I had the do not disturb sign on, the cleaning lady knocked on the door, saying you CheCk out or What? We Charge!! One thing not knowing the language, another to say WHAT? Gladly I left and for sure I will not go back to the hotel. I spoke to Eddie's manager the next day, and he also informed me that the upper management will not invest in hiring another person and so on! Well if you are not investing in your business for better customer service and comfort of your guests, then I assure you, business will be taken elsewhere. $130 is not really a bargain and with few more dollars, you can go to another facility.
Cons: Having more trained staff so they know how to handle guests-
Cleanliness -
7.5
James
Good
mature couple
04-12-2016
Pros: Great Breakfast! Waffles, fruit, Egg Sandwich.
Cons: There was not heat in the Bathroom. Just the Hot light!
7.9
Christian
Good
solo traveller
03-30-2016
Pros: Comfy beds. Staff was great. Yummy breakfast. There is not much I did not like.
Cons: Location could have been better considering I didn't rent a car here. As someone else commented - there is a restaurant - bar across the street - but it's a 2.5 mile walk to get there unless you cross the highway (which I did once - not recommended). A few times my keycards stopped working... not a huge big deal, but I did have to walk pretty far every time it happened.
7.5
Lee
Good
mature couple
03-29-2016
Pros: As usual, good for the price comparing with the other hotel around Fort Lee.
Clean hotel.
Cons: Room was too small and not recommend to the Senior by the high stair to the room.
Hotel entrance is dangerous from the highway.
10.0
Elio
Exceptional
family with young children
03-27-2016
Pros: The room was extremely clean and the staff was very friendly.
Cons:
9.6
Rakesh
Exceptional
solo traveller
03-26-2016
Pros: Very good staff,excellent breakfast,nice room.
Cons: Nothing to dislike
6.3
Jennie
Pleasant
family with young children
03-23-2016
Pros: The staff are very pleasant and helpful.
Cons: The room was cold despite of the heater and the corridors and room had a strange odor.
9.6
Audra
Exceptional
review category group of friends
03-22-2016
Pros: Staff was very friendly and helpful!
Cons: room smelled like smoke even though it was non-smoking, staff was nice, someone had broken the rules and they had received other complaints also. we couldn't change rooms because the hotel was booked.
8.3
Kevin
Very Good
family with young children
03-20-2016
Pros: Clean, cost, staff, breakfast all good.
It was a very small room, but for the price, about a 5th of what something similar cost in Manhattan, it was a bargain. Business center had no scanner but front desk cheerfully sent faxes out for me. Had a reasonable continental breakfast set up. Wireless internet was very spotty in our room, which was far from the office. They arranged a taxi to the GWB shuttle that got us into Manhattan. Overall better than I thought I would get for the price this close to NYC
Cons: Small room, wireless spotty, business center had no scanner
3.8
Travel4living
Poor
young couple
03-04-2016
Pros: bomb shelter feeling and no light in rooms made for decent sleep
Cons: broken shower tub, manager is ISIS
5.8
Travel4living
Okay
young couple
03-01-2016
Pros: Consistency
Cons: More of the good doughnuts and more apple juice
9.6
Vanessa
Exceptional
mature couple
03-01-2016
Pros: The presentation of the room, the cleanliness of bathroom and the ambiance as a whole, was great! We were completely satisfied and we will use Best Western again!
Cons: Everything was great!
10.0
Traveler
Exceptional
young couple
02-27-2016
Pros: Bed,room,bathroom very clean
Cons:
10.0
Hayme
Exceptional
solo traveller
02-22-2016
Pros: Great service
Cons:
4.6
Martyn
Disappointing
solo traveller
02-21-2016
Pros: The staff were great: helpful and courteous throughout my three-day stay.
Cons: There is no bar or restaurant at the 'hotel' (it is a motel really). There is a bar and restaurant at the Holiday Inn over the road - a crow could fly it in 10 seconds - but it is an hour's walk to get there across the freeway!
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