Comfort Suites Newark

AAA Inspector Rating
8.7
1348 McCarter Hwy (Rt 21)
Newark, NJ 07104- Map It
Photos
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AAA Inspector Notes
This well-maintained property is located on a busy highway in an urban, industrial area. Comfortable rooms allow guests to enjoy separate enlarged seating areas. Smoke free premises. 86 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
3.6 mi n of jct US 1, 9 and SR 21. 1348 McCarter Hwy (Rt 21) 07104.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 87 guests
Showing reviews 1 - 5 of 50
10.0
Xin
Exceptional
family with young children
09-22-2016
Pros: good quality with clean rooms and nice staff. The location is good you can take the train to newyork from the Newark broad street station from here ,which is about 15 minutes walk. The hot water and drinks are served all day and you can use their public computer .convinient .
Cons: the breakfast is ok
10.0
Clotilde
Exceptional
solo traveller
09-19-2016
Pros: That was a great time spending
Cons: Everything
2.5
Cheryl
Poor
solo traveller
09-16-2016
Pros: Absolutely NOTHING!
Cons: Unsafe conditions: First assigned a room that had not been cleaned and was filthy!Then assigned the same room after it had been cleaned.The housekeeper failed to dry the floor and I slipped and fell.Housekeeper and Housekeeping Supervisor refused to admit the floor was in fact left wet without placing a caution cone or sign to forewarn.The entire weekend there was no manager to address this incident.Monday the manager was in fact on the premises but refused to address me.Monday he did arrive and instructed the front desk employee to say he was not!I called the following day without identifying myself and was put straight through to him.He lied about the housekeeping protocol and refused to take responsibility for the negligent housekeeper.Additionally, the suite accomodations are run down.The bed was extremely uncomfortable to the point of being painful.The Bed and Bath Linens are dingy and some are so worn out they are literally shredded!The apolstered furniture is stained and filthy both in-room and in the lobby.The hotel caters to clientele who traipse about under the influence of drugs or alcohol begging for cigarettes.Other guests smoke marijuana in their rooms without any action from hotel staff. (Although the entire hotel claims to be a non smoking environment.)Some of the staff (Housekeeping and Front Desk Mgr. Angelina) feel it appropriate to speak disparagingly about their guests in spanish, assuming the person is not spanish speaking.The grounds are not kept clean. Garbage in planters. Garbage on the bench in the designated smoking area. Cigarette butt utilities not emptied.The housekeeping carts block 3/4 of the width of the hallway, thus relegating guests to squeeze by in order to get to and from their rooms.Unlike every other half decent hotel, Comfort Suite Newark does not offer Airport Shuttle/Local Area Shuttle.
7.1
Cheryl
Good
young couple
09-07-2016
Pros: Front desk staff were friendly and helpful.Free parking. Room was fine although in the basement.
Cons: The location is in a sketchy area of Newark. I wouldn't walk around at night and there isn't any place close for dinner. Youneed to take a taxi to Newark Penn Statin to go into the city. Not that convenient to NYC-sometimes an hour train ride
7.9
Phillip
Good
family with young children
09-07-2016
Pros: The location of the hotel is very good and conducive
Cons:
Showing reviews 1 - 5 of 50