This well-maintained property is located on a busy highway in an urban, industrial area. Comfortable rooms allow guests to enjoy separate enlarged seating areas.
Smoke free premises. 86 units. 4 stories, interior corridors. Accessibility (Call).
Pros: good quality with clean rooms and nice staff. The location is good you can take the train to newyork from the Newark broad street station from here ,which is about 15 minutes walk. The hot water and drinks are served all day and you can use their public computer .convinient .
Cons: the breakfast is ok
10.0
Clotilde
Exceptional
solo traveller
09-19-2016
Pros: That was a great time spending
Cons: Everything
2.5
Cheryl
Poor
solo traveller
09-16-2016
Pros: Absolutely NOTHING!
Cons: Unsafe conditions: First assigned a room that had not been cleaned and was filthy!Then assigned the same room after it had been cleaned.The housekeeper failed to dry the floor and I slipped and fell.Housekeeper and Housekeeping Supervisor refused to admit the floor was in fact left wet without placing a caution cone or sign to forewarn.The entire weekend there was no manager to address this incident.Monday the manager was in fact on the premises but refused to address me.Monday he did arrive and instructed the front desk employee to say he was not!I called the following day without identifying myself and was put straight through to him.He lied about the housekeeping protocol and refused to take responsibility for the negligent housekeeper.Additionally, the suite accomodations are run down.The bed was extremely uncomfortable to the point of being painful.The Bed and Bath Linens are dingy and some are so worn out they are literally shredded!The apolstered furniture is stained and filthy both in-room and in the lobby.The hotel caters to clientele who traipse about under the influence of drugs or alcohol begging for cigarettes.Other guests smoke marijuana in their rooms without any action from hotel staff. (Although the entire hotel claims to be a non smoking environment.)Some of the staff (Housekeeping and Front Desk Mgr. Angelina) feel it appropriate to speak disparagingly about their guests in spanish, assuming the person is not spanish speaking.The grounds are not kept clean. Garbage in planters. Garbage on the bench in the designated smoking area. Cigarette butt utilities not emptied.The housekeeping carts block 3/4 of the width of the hallway, thus relegating guests to squeeze by in order to get to and from their rooms.Unlike every other half decent hotel, Comfort Suite Newark does not offer Airport Shuttle/Local Area Shuttle.
7.1
Cheryl
Good
young couple
09-07-2016
Pros: Front desk staff were friendly and helpful.Free parking. Room was fine although in the basement.
Cons: The location is in a sketchy area of Newark. I wouldn't walk around at night and there isn't any place close for dinner. Youneed to take a taxi to Newark Penn Statin to go into the city. Not that convenient to NYC-sometimes an hour train ride
7.9
Phillip
Good
family with young children
09-07-2016
Pros: The location of the hotel is very good and conducive
Cons:
6.7
Nitin
Pleasant
family with young children
08-29-2016
Pros: Breakfast - really good.
Cons: The location is not desirable.
10.0
Arunas_v
Exceptional
family with older children
08-25-2016
Pros: Good place if if you want to visit NYC. Can leave you car in the hotel parking and go to that crazy city by train.
Cons:
10.0
Syed
Exceptional
family with young children
08-23-2016
Pros: Every thing from customer service to location
Cons: N/A
8.8
Beatrice
Excellent
family with young children
08-19-2016
Pros: We love their breakfast best of all
Cons: We don't like it that the hotel has no shuttle services.
Also it is difficult for people booking to contact the hotel in case of late arrival as their email address is not included in their address with Booking.com
6.7
Sheila
Pleasant
family with older children
08-14-2016
Pros:
Cons: The woman serving in the breakfast area looked like she didn't want to be there. Same negative attitude my whole stay.
10.0
Darlington
Exceptional
family with young children
08-03-2016
Pros: The room is marvelous. Well Cleaned.
Cons:
8.3
Donna
Very Good
family with young children
08-01-2016
Pros: The beds were comfortable, there was a warm breakfast (with a "4-mini waffles" waffle iron!), ice water in the lobby was very welcome after a hot day in NYC, and it is conveniently located near the Newark Broad Street station. Building is a little worn, but the rooms are nice and the staff is full of hard workers.
Cons: Check-in staff either didn't know, or share, about the Newark Broad Street Station with a reasonable ($8) parking price. We were directed to Newark Penn Station with $20 parking. I also learned, after we'd already paid for train tickets, that NJ Transit PATH train takes you right to the World Trade Center station. It would have saved us a ride and some $. I feel hotel staff, anywhere, should have this type of knowledge to help travelers.
7.9
Luz
Good
family with young children
07-25-2016
Pros: Very Friendly Staff
Cons: Towels had some type of lint on them which got on our bodies when drying ourselves
10.0
Esmeralda
Exceptional
family with young children
07-23-2016
Pros: Everything is great!!!
Cons:
8.3
Shauntiaonia
Very Good
family with older children
07-19-2016
Pros: The suite was very clean. I also like that is you came back to your room after midnight you hand to use your room keep to open the door
Cons: The area. If you are familiar with the New Jersey transit transportation then this is perfect for you. I personally think staying closer in New York is alot better you save more money.
8.8
Terri
Excellent
family with older children
07-10-2016
Pros: Bed was comfortable, staff friendly and helpful
Cons: Kind of a bad area
7.1
Lois
Good
review category group of friends
07-06-2016
Pros: Clean, spacious room. Comfortable beds. Friendly and helpful staff. Nice little gift bag of water and granola bars at check-in.
Cons: Wedged between a highway and some kind of factory? I was hoping it was walkable to the Prudential Center but while the distance was something I could handle (I'm an avid walker), the area was not conducive to walking. The entrance was a little hard to find.
5.0
Alberto
Fair
family with young children
07-05-2016
Pros: Staffwas ok very addictive , The players and the area was very pretty
Cons: The front desk lady was very mean and Gadow in the basement room the hallway smell like mold all them then the walls in the bathroom with filthy That was room 134 they do not left coffee in the pot for the guest room
7.9
Kfabian
Good
review category group of friends
07-04-2016
Pros: The cleanliness of the hotel.
Cons: Try not to give us expired things. Some breakfast foods were spoiled and so was the orange juice that got my friend sick.
8.8
Giselle
Excellent
mature couple
06-30-2016
Pros: Excelent staff. Nice breakfast offering. Near train stations.
Cons: Should have a microwave in breakfast room.
7.9
Nicky
Good
review category group of friends
06-28-2016
Pros: The staff were very helpful and accommodating as there were a few travel flubs while getting to the hotel. My friend was able to check in without my information without any hassle.
The continental breakfast was convenient with lots of options.
The room was comfortable with no issues.
Cons:
7.9
Marie
Good
mature couple
06-24-2016
Pros: I was traveling with my husband, we really liked the breakfast buffet, felt the choices were plenty and the food was good. The staff in the breakfast area were wonderful. Our room was clean and comfortable, and the maid service was excellent.
Cons: The front desk staff weren't very friendly, not once did any one of them smile, their voices were always monotone and they seemed as if we were disturbing them when we arrived and anytime we asked for service.
8.3
Michael
Very Good
family with older children
06-23-2016
Pros: For the most part accommodations were good and staff were very helpful. especially accommodating our early arrival. hot breakfast was a nice bonus.
They said Booking.com did not send our reservation to them, but got it straightened out quickly.
Beds were comfy.
Cons: We reported that Our bathroom fan was not turning on and they didn't care. they said "It should work like all the others"
No linen or pillow for pull out. we called and they told us come down to pick up from front desk. Did not offer to bring to us.
A/C not working in the upper hallways and they were very hot! Ice/vending area at least 85 degrees.
The person at the desk when we were checking out did not know how the computer printer in the lobby worked so we could print our airlines boarding passes.
10.0
Ayesha
Exceptional
family with older children
06-19-2016
Pros: The staff was very helpful and the food was awesome.
Cons: I don't have any complaints.
10.0
Jonathan
Exceptional
family with young children
05-24-2016
Pros: People are very friendly excellent customer service
Cons: It was all excellent
5.8
Diona
Okay
young couple
05-18-2016
Pros: I used to like the hotel it self its a place I went to often and had plans on going again
Cons: The manager was very rude to me they have this new rule about only being able to check in if your 21 the person checking in was 20 and the manager was extremely disrespectful as I tried to explain that I had been there before and that the website did not have that posted, he was very loud drawing attention and like I said very rude, this use yo be a repeat hotel now I don't believe I ever want to go to any choice Hotel if they higher staff like that
8.3
John
Very Good
family with young children
05-18-2016
Pros: Everything was great
Cons: Nothing,all good
9.6
Barbara
Exceptional
family with young children
05-07-2016
Pros: All good, nothing at all negative to say :)
Cons: Nothing to dislike
7.1
Maria
Good
young couple
05-06-2016
Pros: Bed was comfortable and room was clean
Cons: The air conditioner did Not work and made our stay uncomfortable
10.0
Lajessica
Exceptional
review category group of friends
04-02-2016
Pros: I loved the whole facility
Cons: N/A
10.0
Lisa
Exceptional
review category group of friends
12-05-2015
Pros: We originally booked a king suite (four of us) because it was the cheapest I found, but when we arrived the woman at the front desk exchanged our room for a double at no additional charge. Loved the complementary breakfast - every day was a different combo. The rooms were more spacious than most other hotels.
Cons: Nothing but we did notice:
The hotel must of been remodeled recently because there were obvious cuts in the wall lining the shower around the faucet.
There were unfilled gaps between the door frame and wall.
10.0
Junique
Exceptional
family with young children
10-20-2015
Pros: The location and price for the value is the best
Cons:
6.3
Kevin
Pleasant
young couple
10-11-2015
Pros: Price/quality was good
Cons: Far from Penn Station
6.7
Shuggie
Pleasant
review category group of friends
10-05-2015
Pros: The room was like a studio apt. w/o a stove. Bed was comfortable, sheets clean if not will change asap for you always gave us clean towels. Free Wi-Fi
Cons: Our room was in the basement and the shower pressure sucks
10.0
Antoinette
Exceptional
young couple
09-15-2015
Pros: I dont like the fact that booking had me pay for something and never put it thew
Cons: That booking sucks
8.3
Nelson
Very Good
solo traveller
09-11-2015
Pros: It was close to red bull stadum...that was my destination.good point.
Cons:
9.2
Carlyle
Wonderful
young couple
09-03-2015
Pros: The room was nice..
Cons:
10.0
Joshua
Exceptional
family with young children
08-28-2015
Pros: Nice location very close to Jersey Gardens ( outlet mall).
Cons: Nothing to mention.. Love to go back next time in this hotel.
10.0
Junaid
Exceptional
family with young children
08-08-2015
Pros: Liked the manager he is so co-operative and hhimble
Cons:
7.9
Nicole
Good
young couple
08-03-2015
Pros: Very clean. Staff helpfull. Comfortable and quiet
Cons: The night before I Boole my room online. Had a confirmation email and everything. Got there after a very long day and just wanted to lay down but they made me stand at the front desk for 40mins while they scrambled to locate my booking. Never did find it. Ended up giving me a room that the hotel reserves for themselves. Once in the room it was very nice and comfortable. Also... I was paying cash and no one told me all cash customers need a$100 deposit on top of a$180 room bill.
9.6
Abimbola
Exceptional
family with older children
07-26-2015
Pros: The bed was quite comfortable and the staff, very courteous.
Cons:
7.5
Sharon
Good
family with older children
07-12-2015
Pros: The he hotel room was spaceous comforrtable needs an update. Especiaally rhe bathroom. Tha staff was very kind and helpfull. We arrived early there was no problem for an early check infree of charge and also suitcase stoarge for late check out. Breakfest was very good fresh and looked good interms of serving and cleaess. Wifi was strong everywhere
and very well connected.Very easy to find using public transportation and a lot of food offeres around having free delivery.c
Cons: The most problematic issue we believe was the location though public transportation is rather close about 10-15 min walk.It was realy hard travelling from one place to another very time consuming or expensive if you take taxi. Shower needs renovation
5.8
Shannon
Okay
family with older children
07-02-2015
Pros: Beds were clean and office staff was pleasant.
Cons: Bathroom floor was dirty and the neighborhood was at times concerning.
7.1
Licia
Good
family with young children
06-30-2015
Pros: price was right!
Cons: our room had some sort of smell in it.... like stale air.
6.3
Mary
Pleasant
mature couple
06-27-2015
Pros: Room was clean.
Cons: Coffee pot in room was broken. I told two staff members, and they did nothing.
6.3
Obinna
Pleasant
solo traveller
06-24-2015
Pros: Size and comfort of the room. Room was also clean. Room facility was very good i.e Television with lots of channels, coffee maker, microwave, refrigerator basically everything you need to make your stay in the hotel comfortable.
Cons: The hotel location is not so good and safe. it is a bit far from the closest bus/train station like 30 minutes walk away. They do not provide affordable shuttles to the airport or train station.
My credit card was debited twice for the stay which was annoying. On the day I checked into the hotel, my credit card was charged for the full length of stay and on the morning before checkout, i got my bill dropped in my room showing I had zero balance. After checkout and on my way to JFK airport, I got an SMS notifying my that my credit card was charged by Comfort Suites. this three my credit limit to almost zero. I quickly called the hotel and the guy at the reception who checked me out denied charging my card twice. I had to call the manager two days after who accepted the mistake and promised to refund my money after 7 days. Unfortunately for me this was a very bad experience as I was unable to buy anything from the duty free shop at Dubai airport on my way back home.
10.0
Alison
Exceptional
solo traveller
06-09-2015
Pros: i love everything about this place it's nice and clean and friendly people.
Cons:
7.9
Victoria
Good
family with older children
06-04-2015
Pros: Great facility and breakfast food was great! Staff very friendly & knowledgeable.
Cons: Noisy- can hear guests on upper floors. Breakfast area not large enough to accommodate guests.
10.0
Kofi
Exceptional
solo traveller
04-28-2015
Pros: The large room had everything needed in a home .USB port all around ,sink,refrigerator,microwave .
Cons: The soda was very pricy at $2:00 a bottle.
7.1
Irma
Good
solo traveller
04-27-2015
Pros: Very nice rooms and comfortable
Cons: No room service..vending machines did not work.. not to much privacy
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