Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Conference facilities): I like the high end
This hotel has a formal look with traditional furnishings and ornately decorated banquet spaces, but it still retains a relaxed atmosphere. Suites have some extra space and comfortable seating areas. This pet-friendly property has a dog run just behind the hotel. Some rooms have exterior patios overlooking the run. Arrival amenities are on offer weekdays.
Smoke free premises. 89 units. 3 stories, interior corridors. Accessibility (Call).
recreation programs in season, bicycles, exercise room.
Guest Services
valet laundry, room service, area transportation-within 5 mi.
Terms
pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 35 guests
Showing reviews 1 - 5 of 48
8.0
Anonymous
Very Good
08-11-2017
Hotel is charming and clean. Small Lobby but overall nice hotel.
Pros: Nice clean and comfortable.
Cons: Someone smoked for the entire trip in the next room. I also think it was marijuana. It was stinky. We hated that part.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Decor and staff
Cons: I was given a handicapped room without my knowledge. I think customer should be informed if that's the only option. Otherwise, I don't like being placed in that type of room if there are other availabilities.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was so nice and helpful. The lobby was so impressive and clean. My room was comfortable and clean. I would recommend this hotel in the future and I would definitely stay there again.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: I really liked my room. Great bed, plenty of space, and plenty of hot water!
Cons: Wifi kept crashing, and this was a big problem for me. Staff was not friendly at all. And breakfast was fair at best.
7.1
Anonymous
Good
08-07-2017
Good
Pros: Beautiful event space
Cons: Could use later times for room service. No ability to get extra towels after 10 pm (one of our rooms had dirty washcloths in the bathroom, front desk was unable to provide a replacement washcloth).
7.1
Anonymous
Good
06-17-2017
Near miss on an otherwise...
Pros: King room with large tub and a pullout couch in separate living room was great. Sink, fridge and microwave made eating takeout in the room a breeze.
Cons: No fitted sheet over the mattress made for a really uncomfortable night of sleep.
No chain lock on door means staff can enter at any time and children could leave the room and wander the hotel.
$12 to add chicken to a $10 Caesar salad for a total cost of $22 at the onsite restaurant is criminal.
5.4
Anonymous
Fair
05-25-2017
Convenient
Pros: Location for visit convenient.
Cons: Walls are thin, Noise at night air conditioner next to bed and not easy to operate blows in your face when working. Wifi is free but not at all reliable continually buffers. Staff is nice.
7.5
Anonymous
Good
05-16-2017
Good
Pros: Good variety breakfast
Cons: Slippery sheets
7.1
Anonymous
Good
03-27-2017
Good
Pros: the fact that I can bring my dog
free breakfast
Proximity to my Dad
Cons: being charged extra for the dog.
I was handed a letter that dogs can't be left in the rooms. What is the point of a dog friendly hotel then????
9.2
Anonymous
Wonderful
03-18-2017
Great staff and very accommodating.
Pros: Room was spacious and comfortable. Breakfast was fantastic.
Cons: Beds were a bit stiff.
10.0
Anonymous
Exceptional
02-06-2017
Exceptional
Pros: Friendly staff! Nice room, good breakfast.
Cons:
10.0
Anonymous
Exceptional
02-04-2017
Wonderful!!!
Pros: Friendly staff, super clean and quiet rooms, and I just love the overall design and layout of the hotel. I'm a repeat business customer, and each time its 100%. Thanks to the ENTIRE staff for your efforts, it shows! I drive 25 minutes each way to / from work when I'm there, but its very much worth the trip.
Cons: I found no room for improvement, honestly!
9.6
Anonymous
Exceptional
02-01-2017
Exceptional
Pros:
Cons: Had to hold the toilet handle to get an adequate flush.
8.3
Anonymous
Very Good
01-24-2017
None
Pros: Everything
Cons: Staff didn't clean room until after 3pm. They forgot to clean the room and refrigerator was not working.
10.0
Anonymous
Exceptional
01-16-2017
Excellent hotel, service and staff
Pros: Hotel is very good and convenient for us to visit friends
Cons:
7.9
Anonymous
Good
09-04-2016
Pleasantly surprised
Pros: I was attending a wedding that was held there, it was easier to stay over rather than drive home.
I was pleasantly surprised the hotel's website did not do it justice. It was far nicer than I expected!
I got the impression they must have renovated or been in the process of renovating the entire facility, it was and iis beautifully done.
Cons:
10.0
Anonymous
Exceptional
08-02-2016
Loved it wilL be back!!!
Pros: Bey nice clean friendly staff just wished we could have had a queen bed and were able to check in earlier. But, we do understand that we can't have everything. Definitely will be back
Cons:
10.0
Anonymous
Exceptional
06-29-2016
enjoyed my short stay
Pros: friendly ,helpful staff
Cons: nothing
10.0
Anonymous
Exceptional
05-16-2016
Relaxing and enjoyable room
Pros: Great breakfast Clean rooms. Housekeeper daytime. Lily was excellent. Friendly and very helpful
Cons: Would have liked an indoor pool
10.0
Anonymous
Exceptional
04-17-2016
Great location
Pros: The beds were very comfortable and the location was perfect for us.The first night was very quiet.
Cons: The second night was noisy. This hotel takes tour buses and we unfortunately were there for a high school prom event. There was a lot of loud talk in the halls and some drinking. I mentioned it when we checked out and she did give us a small discount. I would have preferred a quiet room to the discount as we had just been to a funeral.
7.1
Anonymous
Good
04-02-2016
Good choice when visiting montclair!
Pros: Egg selection was poor- they only had hard boiled eggs
Cons:
8.3
Anonymous
Very Good
03-01-2016
A cozy place. I liked...
Pros: The toilet wasn't functioning , needed plunging, snake, and broke again. But they came as soon as I called. The manager was great , he helped me with a few "special needs"
Cons:
5.8
Anonymous
Okay
02-09-2016
I think you can do...
Pros: The room is great and the beds are very Comfortable
Cons: The coffee machine was broken or empty
7.9
Anonymous
Good
11-01-2015
Gave me an odd feeling
Pros: Nice room! Parking was great! Location good and cleanness was perfect!
Cons: I didn't like that housekeeping just walk in your room without knocking or announcing themselves.
Made me feel as though they didn't want anyone to know. She also didn't apologize because she was too busy talking on her cell phone
8.3
Anonymous
Very Good
08-30-2015
Very good
Pros: Hotel was very clean and beautiful
Cons: I really didn't like the breakfast
10.0
Anonymous
Exceptional
06-11-2017
Exceptional
Pros:
Cons:
8.3
Anonymous
Very Good
06-05-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
06-01-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
05-22-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
04-06-2017
Nice hotel, but a lil...
Pros:
Cons:
8.8
Anonymous
Excellent
02-13-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
01-30-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
12-04-2016
Fabulous
Pros:
Cons:
7.5
Anonymous
Good
10-19-2016
Good
Pros:
Cons:
7.5
Anonymous
Good
09-18-2016
Good
Pros:
Cons:
8.3
Anonymous
Very Good
05-12-2016
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
04-10-2016
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
03-04-2016
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
12-05-2015
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
12-03-2015
Good
Pros:
Cons:
8.8
Anonymous
Excellent
10-25-2015
Fabulous
Pros:
Cons:
8.8
Anonymous
Excellent
10-08-2015
Fabulous
Pros:
Cons:
9.6
Anonymous
Exceptional
09-09-2015
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
08-25-2015
Good
Pros:
Cons:
6.3
Anonymous
Pleasant
06-24-2017
Good enough
Pros: Very clean room. Very nice cleanning stafff
Cons: Most staff at front desk are unfriendly and seem to be mad at something. Breaksfast would benefit from healthy food options.
Prices for room services are dated.
7.5
Anonymous
Good
11-07-2016
Good
Pros: Loved popcorn and cookie afternoon snack in lobby! Yum! Thanks.
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