Cons: My non smoking room smelled terrible of cigarette smoke! They tried to spray stuff to cover it because the hotel was booked but it was bad. We all smelled like we had spent the night in a bar!
Pros: We were in a "suite" and like the kitchenette-style sink, along with the microwave and frig.
The couch provided comfortable seating.
family with young children
Pros: Staff was friendly and understanding.
Cons: Room 211 had a TV that did not work so we were moved to 219 which had a toilet that we had to remove the lid to flush. The place was clean but you really need to make sure everything works before you rent the room out. I fell we paid to much for a substandard room.
review category group of friends
Pros: Bed was comfortable, staff was friendly.
Pros: The front desk was very helpful with directions.
Cons: Clean but oh, so shabby. Torn curtains. ripped carpet. Why is Portales so expensive for no reason to stay?
family with older children
Pros: Comfy beds and quiet room. Decent breakfast.
Cons: The shampoo and conditioner bottles were way too small, wasn't even enough for the two of us to use it one time. Only staying one night I really don't want to pack that sort of stuff. Also the coffee cups at the breakfast were way too small. Babies don't drink coffee, adults do, please let me have an adult size cup.
Verified Hotel Guest
Pros: The room was beautiful, with a sitting area, plenty of space, and en suite amenities like a refrigerator and microwave. For the price, it was really an excellent value.
Cons: Hotel staff were occasionally abrupt or rude. At one point when I asked for a receipt, the staff member I asked was quite snippy with me -- apparently I was expected to just know that I wouldn't get a paper receipt?
Cons: Front desk personal, maids run vacuum at midnight, way way overpriced!!
Pros: Completely satisfactory for our 2 night stay.
Cons: We are senior citizens and are concerned when there is a lack of bars to hold onto in shower. We did not have a handicap room.
What we diid have was satisfactory, but really need any safety features particularly in bathrooms.