DoubleTree by Hilton Santa Fe

AAA Inspector Rating
8.7
Very Good
64 Guest Ratings
4048 Cerrillos Rd
Santa Fe, NM 87507- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
An adobe-style exterior is an excellent lead into the public areas that boast a contemporary southwestern flair. Most units include a private balcony. Smoke free premises. 121 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-25 exit 278, 2.3 mi n; just n of Rodeo Dr. 4048 Cerrillos Rd 87507.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated outdoor, heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-Plaza area.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 39
6.7
Anonymous
Pleasant
young couple
09-17-2016
Pros: Location, room
Cons: The surroundings next to the main entrance had not been cleaned for three days: cigarette buts and leaves along walkways. We mentioned that to the attendant the day of our departure. I took pictures which can be sent to Double Tree / Hilton. Thank you.
6.7
James
Pleasant
young couple
09-16-2016
Pros:
Cons: The room service was poor. The order was wrong, the fries on the sandwichs were not cooked and the drinks were wrong. I also felt the service charge was way too high. We just left the Hampton Inn in Omaha and this property did not compare at all.
2.9
Anonymous
Poor
family with young children
09-06-2016
Pros: The free cookie.
Cons: I booked 3 rooms expecting them to be near eachother, they were on different floors. When I tried to get this fixed all the manager could tell me is he didn't understand the problem. Not even an attempt to fix the issue at all. Then I was charged not only for my room but for the other two rooms, the deposit and the total room cost. Two other family members had given their credit card information for their rooms and were also charged. So the other two rooms were charged twice once to them and once to me. Now I have to wait to see how this can be resolved.This issue almost left my family and I stranded out of state with no money.The worst part of it all was, it was the manager that made the mistake . I will never book at a double tree again. I had always thought they were supposed to be a hotel with a higher standard for comfort, cleanliness,and customer service. I was let down on all levels.
6.7
La
Pleasant
mature couple
08-31-2016
Pros: Michael at front desk and Lobsang the breakfast waiter were wonderful.Beds were comfortable. Front desk staff were friendly and helpful.
Cons: Dinner at Mescal was awful and expensive. Waiter was careless and uncaring. Also, dirty dishes were left in the hall for a long time.
5.4
John
Fair
mature couple
08-25-2016
Pros: The beds were comfortable. Staff was helpful with ideas
Cons: The location. I was expecting it to be close to downtown. It did not seem like a DoubleTree. More Hampton Inn. The pool area was dirty and gross. Was expecting more of a resort. I could not get out of the last 2 nights. Wanted to stay downtown in Sante Fe. Not 15 miles (seemed like) we did
Showing reviews 1 - 5 of 39