Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The luxurious resort property has activities for all interests, from a golf course, casino, spa and shopping to fine dining. Guest rooms feature custom furniture and upscale amenities. This is a wonderful location for a fun, relaxing stay. There's an extensive collection of contemporary indigenous art throughout the property, and it's all available for purchase.
Smoke free premises. 393 units. 6 stories, interior corridors. Accessibility (Call).
N on US 285 exit Buffalo Thunder Rd, just e. 20 Buffalo Thunder Tr 87506.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated outdoor, heated indoor.
Parking
on-site and valet.
Dining & Entertainment
8 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs in season, game room, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 309 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location, cleanliness, Friendly, Fun & food
Cons: Would have been nice to upgrade room. They said they didn't have any but didn' seem that busy.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Comfortable beds, nice room, pools and gym were nice. Bartender at the restaurant was exceptionally pleasant.
Cons: My room was dirty upon arrival - they did clean it and apologize. It's a little far from town. Only one elevator, and if your room is at either end of the hotel, it's a far walk. Hard to find parking spot.
10.0
Anonymous
Exceptional
07-21-2017
Pros: clean,plush & inviting.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The rooms were spacious and comfortable and had a lot of character. We enjoyed the casino and restaurants. The staff we came across were very friendly and helpful. The grounds were also quite nice.
Cons: There wasn't anything that we didn't like about this hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Beautiful art throughout the lobby and main levels. Great staff--friendly and helpful.
Cons: Only negative was that the casino smelled so badly of cigarette smoke that we couldn't go there.
4.0
Anonymous
Disappointing
07-21-2017
Pros: The bed was comfortable
Cons: It was never mentioned that this is a casino. Consequently everything reeked of cigarette smoke outside of the room. Please change the name to "resort and casino."
10.0
Anonymous
Exceptional
07-21-2017
Pros: The indoor pool was amazing. The entertainment was great as well.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: I left my iPad on accident and they retreived it for me. Zero issues and honest staff.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: The rooms were nice and clean and the restaurant was amazing!
Cons: I did not like that Internet was not included in the rate.
7.0
Anonymous
Good
07-21-2017
Pros: The rooms had a very nice and very clean with excellent amenities. Oh where room had the view of a dirty roof full of cigarette butts and a wall and I think the reason was the price we paid. Hi better rooms when I paid full price
Cons: Two out of three restaurants were closed which lieft very few options. The hotel is connected with a casino that has terrible service. People that work there are very rude and don't bonor what they offer. Hilton should not be associated with such place.
10.0
Anonymous
Exceptional
07-21-2017
Pros: everything
Cons: no
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location is really great. Good fitness room, pool and the staff was very courteous.
Cons: I hope the Starbucks brew fresh coffee and open for long hours.
8.0
Anonymous
Very Good
07-21-2017
Pros: Indoor pool, casino lobby, room.
Cons: The bar service was extremely slow. Dusty vents and filter in room. Otherwise clean.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Room and hotel property was excellent, very nice!
Cons: The pool and hot tub were just not clean or enjoyable. Hot tub had a brown scum all the way around.
6.0
Anonymous
Pleasant
07-21-2017
Pros: Big room
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location - price - view - just about everything
Cons: Nothing
8.0
Anonymous
Very Good
07-21-2017
Pros: The room
Cons: The casino is way too smokey
10.0
Anonymous
Exceptional
07-21-2017
Pros: Beautiful location with nice mountain views, nice spa, great pool. Easy drive into Santa Fe and near by trails.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location for traveling around the state. Two hrs in any direction coveres a lot. Very polite staff .
Cons: Parking can be a search in the evening
5.0
Anonymous
Fair
07-21-2017
Pros: Hotel was nice, price of the food was very expensive.
Cons: It is advertised as being in Santa Fe, which it is not, in fact it is 13 miles West of Santa Fe, NM.
1.0
Anonymous
Very Poor
07-21-2017
Pros: Mediocre-Poor rating No mistake 1 stars, Especially $--- for 1 Night! Staff worthless, Hair Hanging fr showerhead! Only 2bath towels! This room Overpriced, the Extended stay suites were 1/2Price w/last min. & Wkd booking! Will book@Ext Suites next tim
Cons: Arrived Self parking,Full to Valet service. We had to GET out of our vehicle & find Bellboy/runner & wait as he assisted someone else, Clearly we arrived b4 that person. He asked what we were waiting for? Commented,staff didn't even apologize
5.0
Anonymous
Fair
07-21-2017
Pros: I have always loved the rooms and property. They are always clean, spacious, and comfy!
Cons: Guest services was horrible. I called early in the AM to get a room service menu. After waiting 2 hrs, called again. Another hour passed by and still no menu. Called to get towels three times! Was late checking out due to it taking two hours for towels.:(
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: Was charged $50.00 extra on my credit card after I left. Attempted several times to get an explaination, not only didn't get one but they refused to connect me with the desk at the hotel. 3 days later and still no explaination. Makes no sense!
8.0
Anonymous
Very Good
07-21-2017
Pros: The hotel's rooms were beautiful! Loved the location!
Cons: Yes; We requested a room overlooking the pool, but instead, we received a room overlooking the air conditioning systems. :(
3.0
Anonymous
Poor
07-21-2017
Pros: The facility is beautiful. The lobby and pool areas are visually appealing.
Cons: The staff and location from Santa Fe. We talked to 5 staff people. Of those only 2 were helpful, the other 3 were close to rude. The location is 25 minutes from Santa Fe. You have to get on the highway and at rush hour a lot of traffic.
9.0
Anonymous
Wonderful
07-21-2017
Pros: The friendliness, the ART - amazing...and enjoyed GEOTOURIST app. How clever! The staff was kind and friendly. The hotel was beautiful and had a little bit of everything to keep one happy. The safety hazards overshadowed the good though.
Cons: 3 serious SAFETY hazards. 1.Back door on this wing had a towel to prop it open -key card function was not working. The shuttle drop-off and pickup was very dangerous Experience:A drunk &a drug addict menacing riders. 3.Room door lock -to balcony failed.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff were all so helpful and friendly
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: price is fairly good for the standard of 4 stars.
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: SPA
Cons: Distance from Santa Fe
10.0
Anonymous
Exceptional
07-21-2017
Pros: Rooms were quiet despite having a casino nearby
Cons: smells like smoke in the elevator. Stores and restaurants close to early
9.0
Anonymous
Wonderful
07-21-2017
Pros: I liked how the hotel looked and the classiness of it.
Cons: I didn't like that the hotel didn't have free Wi-Fi unless you were a Hilton rewards member. Most hotels offer free Wi-Fi.
9.0
Anonymous
Wonderful
07-21-2017
Pros: I thought staff was very professional. The room was beautiful as well as the entire resort. The Red Sage had wonderful food and service.
Cons: I was surprised that smoking was allowed in the casino. I felt like some of the walkways and stairs could have been cleaner, carpet was not vacuumed.
10.0
Anonymous
Exceptional
07-21-2017
Pros: It is a very pretty hotel and tucked away in a gorgeous environment. All staff, with exception of the shuttle driver, were very friendly and accommodating.
Cons: Windows in room were dirty Bugs inside room, along windows We waited for shuttle and was 10 after scheduled time, went into hotel and spoke with someone and they said it would be another 4 hours.Hotel employee accommodated our shuttle but driver was RUDE!
7.5
Anonymous
Good
10-27-2015
Good
Pros: Rooms where big...Bed was comfortable...
Cons:
5.8
Anonymous
Okay
10-26-2015
Primarily for gambling
Pros: Restaurant choices / access to gambling / super clean
Cons: Poor electrical wiring - bedside lights directly wired to entrance light. Restaurant served too hot chillies - got food poisoning.
9.2
Anonymous
Wonderful
10-23-2015
comfort and relaxing
Pros: this hotel was everything that the other reviews had said no hidden surprises and all worth it .
Cons:
9.6
Anonymous
Exceptional
10-21-2015
Hilton Santa Fe Buffalo Thunder...
Pros: We loved our room......spacious, beautifully decorated...... and it had a fire place!
We were very comfortable and enjoyed everything about the place........we will be back soon!
Cons: No bad experiences here!
6.7
Anonymous
Pleasant
10-21-2015
Good casino but hotel is...
Pros: Nice hotel with a casino
Cons: It's a Hilton and everything is an add on fee. WiFi is $9.95 or $14.95 if you want it to really work. No free breakfast and the restaurants are expensive and poor quality. If you are going for the casino, it is a nice casino, but otherwise pass on this one.
7.1
Anonymous
Good
10-19-2015
Didn't Meet Perceived Expectations
Pros: Monica from the buffet was excellent! Personable and professional. Bell hop and staff were all friendly and helpful. Best part of the stay.
Cons: Food at buffet was luke warm and unappealing. Machine selection not soo great
7.5
Anonymous
Good
10-12-2015
Too much walking for anything
Pros: casino
Cons: way way too much walking
6.3
Anonymous
Pleasant
10-08-2015
Great location
Pros: Staff were very helpfull
Cons: The room curtain fell down
6.7
Anonymous
Pleasant
10-07-2015
Pleasant
Pros:
Cons: We went this way so we could see sante fe and this hotel was quite far frlm sante fe.
6.3
Anonymous
Pleasant
10-06-2015
Wouldn't stay here again. Not...
Pros: The pool was nice.
Cons: Unfriendly and unhelpful staff. Terrible room service food. Lobby smelled like cigarettes.
10.0
Anonymous
Exceptional
09-30-2015
Fantastic accomodation.
Pros: I only stayed one night and really enjoyed the uptodate accomodations.
Cons: Nothing
9.6
Anonymous
Exceptional
09-21-2015
Beautiful hotel an lots of...
Pros: Love the pools and the casino. We had such a fun night!
Cons: The smell of smoke from the casino that radiated throughout the iguana cafe and the elevators. I'm a smoker and with most facilities in CO being smoke free, it was noticeable and off putting at the hotel an casino.
6.7
Anonymous
Pleasant
09-20-2015
Not near downtown Santa Fe
Pros: Nice facility and clean room. Good thing is no one is there so hotel is quiet
Cons: To far from actual Santa Fe downtown. And cost for suite was overpriced. Just pay for a regular room.
7.5
Anonymous
Good
09-11-2015
Security and view a problem...
Pros: Red sage restaurant, pool fountains and pool
Cons: The problem with water being shut off. The windows would not lock and you could get in from the roof. Very unsecure.The view was a rooftop and equipmet.
9.2
Anonymous
Wonderful
09-10-2015
I wish we had allowed...
Pros: Friendly staff, very quiet room
Cons:
9.6
Anonymous
Exceptional
09-05-2015
good stay
Pros: everything
Cons:
6.3
Anonymous
Pleasant
09-04-2015
Sure wanted to like it...
Pros: The room was nice but a little worn out for a Hilton. The pools are great.
Cons: The room we had was SO far from the elevator down a long long hallway. Asked for a room on the backside of the hotel away from the Hwy and parking lot and were told there were none available. This is huge hotel and on a Monday night it was nowhere near full .... geesh.
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