Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The luxurious resort property has activities for all interests, from a golf course, casino, spa and shopping to fine dining. Guest rooms feature custom furniture and upscale amenities. This is a wonderful location for a fun, relaxing stay. There's an extensive collection of contemporary indigenous art throughout the property, and it's all available for purchase.
Smoke free premises. 393 units. 6 stories, interior corridors. Accessibility (Call).
N on US 285 exit Buffalo Thunder Rd, just e. 20 Buffalo Thunder Tr 87506.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated outdoor, heated indoor.
Parking
on-site and valet.
Dining & Entertainment
8 restaurants, full bar, nightclub, entertainment.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, wireless Internet (fee), safes.
Sports & Recreation
sauna, hot tub, steamroom, regulation golf, tennis, recreation programs in season, game room, exercise room, spa.
Guest Services
valet laundry, airport transportation, room service.
Terms
N, check-in 4 pm, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 309 guests
Showing reviews 1 - 5 of 50
10.0
Gary
Exceptional
Traveling as Couple
09-15-2017
Pros: clean,plush & inviting.
Cons:
10.0
Tracy
Exceptional
Traveling as Couple
09-15-2017
Pros: The rooms were spacious and comfortable and had a lot of character. We enjoyed the casino and restaurants. The staff we came across were very friendly and helpful. The grounds were also quite nice.
Cons: There wasn't anything that we didn't like about this hotel.
10.0
Laura
Exceptional
Solo Traveler
09-15-2017
Pros: Beauty of room.
Cons: Walls were paper thin - not only heard gamblers coming down hall noisily between 1 am and 3 am but room next door through wall almost clear as day at 6 am. Not restful
4.0
Stephan
Disappointing
Traveling as Couple
09-15-2017
Pros: The bed was comfortable
Cons: It was never mentioned that this is a casino. Consequently everything reeked of cigarette smoke outside of the room. Please change the name to "resort and casino."
9.0
Jonna
Wonderful
Solo Traveler
09-15-2017
Pros: Easy access to Taos
Cons: About a 20 minute drive to downtown Santa Fe. Limited dining options outside of hotel. Bellmen need a bit of customer service training (opening doors)
10.0
Donny
Exceptional
Business Traveler
09-15-2017
Pros: I left my iPad on accident and they retreived it for me. Zero issues and honest staff.
Cons:
8.0
Orlando
Very Good
Traveling as Couple
09-15-2017
Pros: The rooms were nice and clean and the restaurant was amazing!
Cons: I did not like that Internet was not included in the rate.
9.0
Verified Hotel Guest
Wonderful
09-15-2017
Pros: Was a very nice and clean hotel although the staff was not very informative we had a next time
Cons: The staff
10.0
Chickarangaiah
Exceptional
Family with Teens
09-15-2017
Pros: Location is really great. Good fitness room, pool and the staff was very courteous.
Cons: I hope the Starbucks brew fresh coffee and open for long hours.
8.0
Robert
Very Good
Family with Young Children
09-15-2017
Pros: Indoor pool, casino lobby, room.
Cons: The bar service was extremely slow. Dusty vents and filter in room. Otherwise clean.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: Room and hotel property was excellent, very nice!
Cons: The pool and hot tub were just not clean or enjoyable. Hot tub had a brown scum all the way around.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
09-15-2017
Pros: Big room
Cons:
6.0
Loida
Pleasant
Solo Traveler
09-15-2017
Pros: I thought the rooms were roomy and were clean.
Cons: It would have been nice to alert guests that outdoor pool is closed for off season. The person who checked me in was not very accommodating. I felt very unwelcome for a Hilton my expectations were much higher! I also did not like the drive to Santa Fe.
8.0
Eric
Very Good
Traveling as Couple
09-15-2017
Pros: The room
Cons: The casino is way too smokey
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Beautiful location with nice mountain views, nice spa, great pool. Easy drive into Santa Fe and near by trails.
Cons:
9.0
Kyle
Wonderful
Traveling as Couple
09-15-2017
Pros: Location for traveling around the state. Two hrs in any direction coveres a lot. Very polite staff .
Cons: Parking can be a search in the evening
5.0
Verified Hotel Guest
Fair
Traveling as Couple
09-15-2017
Pros: Hotel was nice, price of the food was very expensive.
Cons: It is advertised as being in Santa Fe, which it is not, in fact it is 13 miles West of Santa Fe, NM.
1.0
Eric
Very Poor
Traveling as Couple
09-15-2017
Pros: Mediocre-Poor rating No mistake 1 stars, Especially $--- for 1 Night! Staff worthless, Hair Hanging fr showerhead! Only 2bath towels! This room Overpriced, the Extended stay suites were 1/2Price w/last min. & Wkd booking! Will book@Ext Suites next tim
Cons: Arrived Self parking,Full to Valet service. We had to GET out of our vehicle & find Bellboy/runner & wait as he assisted someone else, Clearly we arrived b4 that person. He asked what we were waiting for? Commented,staff didn't even apologize
7.0
Larry
Good
Traveling as Couple
09-15-2017
Pros:
Cons: Was charged $50.00 extra on my credit card after I left. Attempted several times to get an explaination, not only didn't get one but they refused to connect me with the desk at the hotel. 3 days later and still no explaination. Makes no sense!
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
09-15-2017
Pros:
Cons: Shower had standing water and black mess (from the drain) second night of our stay, it took them more than couple of hours to repair the drain clog and for housekeeping to clean the mess. It was very stinky and we had to keep the windows open to sleep!
3.0
Verified Hotel Guest
Poor
09-15-2017
Pros: The facility is beautiful. The lobby and pool areas are visually appealing.
Cons: The staff and location from Santa Fe. We talked to 5 staff people. Of those only 2 were helpful, the other 3 were close to rude. The location is 25 minutes from Santa Fe. You have to get on the highway and at rush hour a lot of traffic.
8.0
Geraldine
Very Good
Traveling as Couple
09-15-2017
Pros: Look up the hotel was very inviting
Cons: The bathroom. The sink was hard to use. To much space between the counter and sink. This was supposed to be a handicapped room.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: Staff
Cons: Available dining in the late hours
9.0
James
Wonderful
Business Traveler
09-15-2017
Pros: Very nice rooms and convenient to our destination. Free internet for Hilton Honors members.
Cons: Adjoining room and hallway noise kept us awake for a while. Room was near elevator and traffic noise was easily heard.
9.0
Trudi
Wonderful
Traveling as Couple
09-15-2017
Pros: Red Sage is an excellent restaurant. The hotel rooms are very clean and spacious.
Cons:
6.0
Verified Hotel Guest
Pleasant
Family with Teens
09-15-2017
Pros: Gorgeous hotel. Nice amenities.
Cons: Staff responsiveness. My friend did not get 2 beds as requested and confirmed over phone. Checkout time was more than 30 minutes with 1 staff who was busy handling just 1 customer for that entire time and did not care for rest of us.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
09-15-2017
Pros: Perfect!! Clean and beautiful room. Everyone was very friendly and willing to help. We will stay there next time we visit Santa Fe!!
Cons: Nothing
9.0
Glen
Wonderful
Family with Young Children
09-15-2017
Pros: I liked how the hotel looked and the classiness of it.
Cons: I didn't like that the hotel didn't have free Wi-Fi unless you were a Hilton rewards member. Most hotels offer free Wi-Fi.
9.0
Verified Hotel Guest
Wonderful
Senior Traveler
09-15-2017
Pros: I thought staff was very professional. The room was beautiful as well as the entire resort. The Red Sage had wonderful food and service.
Cons: I was surprised that smoking was allowed in the casino. I felt like some of the walkways and stairs could have been cleaner, carpet was not vacuumed.
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
09-15-2017
Pros: Art collection is impressive
Cons: A lot of walking just to get to your room. Poor design? Room was not available at 3 pm, had to upgrade to get a room or wait. In general, Santa Fe is great and people were great, staff here were ok but not great.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-15-2017
Pros: The swim area
Cons: Room was kind of noisy I am from Amarillo, Tx not Ct
5.0
Verified Hotel Guest
Fair
09-15-2017
Pros: The art- hotel is beautiful.
Cons: The pools are only 4 feet deep at the deepest. The wifi is not free. No continental breakfast. The smoke seeping up from the Casino stinks. The bell hops are unfriendly. Hilton members benefit most from this hotel. Price is not worth it.
10.0
Lisa
Exceptional
Traveling as Couple
09-15-2017
Pros: I love this hotel. The view is beautiful.its a fun place to srsy
Cons: The only issue I had was zero data reception. I don't know if they block it or just bad area. The hotel has free wifi but the 2nd night I was there I couldn't get my phone or tablet to connect.
1.0
Robyn
Very Poor
Group Traveler
09-15-2017
Pros:
Cons: We were not able to check into our room until 10:00pm. They had completely sold out of rooms and could not even offer an upgrade, instead they put us in a less expensive room (charged the same price) with queen beds instead of a king.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
09-15-2017
Pros: How spacious the bathroom was!!
Cons: Location was a little far out than what I expected.
10.0
Sheila
Exceptional
Traveling as Couple
09-15-2017
Pros: Amenities
Cons: Buffet closed on day of stay
8.0
Mark
Very Good
09-15-2017
Pros: The rooms are very nice and the location is great.
Cons: The buffet is terrible. When the woman before us asked for her money back I should have know something was wrong. I been to the buffet before and it used to be one of the best I've ever eaten at.
10.0
Leonard
Exceptional
Traveling as Couple
09-15-2017
Pros: Exceptional hotel/resort. Plush, and has EVERYTHING. Close to the Santa Fe Opera House. Have stayed at this property twice and will do so again.
Cons:
7.9
Charles
Good
review category group of friends
09-06-2017
It was ok, no worth...
Pros:
Cons: Fridge wasn't working , hair dryer didn't work.. staff was suposed to take one, they never showed up. TV didn't work, had to call about that as well
7.1
Jeff-g
Good
review category group of friends
09-05-2017
Good
Pros: Nice environment, balcony
Cons: Pay for WIFI access !
5.0
Yehoon
Fair
review category group of friends
08-28-2017
Not worth the money
Pros:
Cons: Room view was bad, small, food wasn't that great, pool was closed, jacuzzi was look warm. No breakfast.
9.2
Brandi
Wonderful
family with young children
08-24-2017
We will be back!
Pros: Clean, friendly and accommodating staff, beautiful grounds, comfortable beds.
Cons: The outdoor pool and hot tub were much colder than they should ever be. Inside was good.
If I book four ppl in a room, it should have towels for that many ppl, without me having to ask for more...twice.
Food is overpriced
7.1
Beth
Good
young couple
08-21-2017
Good
Pros: Beautiful property. Most of the staff was friendly. Our room was over 700 steps from the only elevator. And as that might not be far for young people older adults could find it difficult. Also there are no chairs or benches in the super long hall to rest. Both of us are over 60 and still work. But to go on vacation and having to walk half a mile one way to get to your room with no chairs or benches is kinda inconsiderate of hotel guests. Also no where is it posted that valet parking is an additional 15.00 per day. It would have been nice to know ahead of time.
Cons:
9.2
Robert
Wonderful
young couple
08-05-2017
Superb
Pros: New accomodations, a bit pricy, but the golf course was great and the location was good.
Cons:
6.7
Birthday
Pleasant
review category group of friends
08-01-2017
Pleasant
Pros: The hotel staff was very friendly and the rooms were clean.
Cons: The casino was filthy, you stuck to the floors, the wait staff in the restaurants/bars were very slow or non existent. The hotel had booked an outside event the weekend we were there. We were not told at all. There were 6,000 people at this event. As paying customers we couldn't use any of the pools, all the tables and chairs were gone. You couldn't walk through the hotel. We had 3 bouncy houses outside our room so we couldn't even sit in our room because of the noise. It would have been nice to know ahead of time we could have planned a day trip somewhere.
9.2
Klara
Wonderful
young couple
08-01-2017
Superb
Pros: The resort and ambiance were beautiful. Beds were very comfortable. Food and service was great at the café.
Cons: The check in line was very long and the check in person was just chit chatting about personal matters instead of speeding up the process so others could get checked in.
The room was a very long way from the elevator and seemed even longer carrying a bunch of suitcases and bags.
8.8
Monica
Excellent
family with young children
07-30-2017
We had loads of fun.
Pros: The wait staff was awesome!
Cons: Our room air conditioner was not working properly.
7.9
Sandra
Good
family with young children
07-30-2017
Good
Pros: The hotel accommodations were great but eating options for lunch and dinner were too limited. Another cafe or restaurant would be nice. Also we had a non smoking room but it still reeked from past smokers
Would also appreciate self laundry availability in the hotel
Cons: Smoking smell in room
6.7
Barbara
Pleasant
review category group of friends
07-29-2017
Room values was good.
Pros: The room size was comfortable
Cons: Poor housekeeping in the room -- no towels; no shower curtain. At dinner rack of lamb was over cooked and would have taken an additional 20 minutes for a new dinner. The main floor and casino reek from smoke.
8.3
Sharon
Very Good
family with young children
07-27-2017
Lovely but stressful due to...
Pros: When approaching the hotel, it was grand. The room was roomy and comfortable, The bathroom was a nice size.
Cons: Our room was a long way down the hall. We were told that the water would be cut off from 8 am to 12 pm, by the cities order. I asked if we would we be compensated and they said that they would check in Albebequere with their hotel. We did not want to travel back because we were going to Santa Fe the next day. We spent over $200 and we should have been automatically a token of breakfast, etc. After we rushed to leave early because the water was turning off, then it was still on at 9. This was a rushed stay.
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