The buildings feature a distinctive adobe style and are situated around a large courtyard and an attractive pool with lush landscaping. The guest rooms have rustic Southwestern décor. The lodge is the summer home of the well-known dance troupe Antonio Ganjero and EntreFlamenco, which performs in an intimate setting from late June to late August.
Smoke free premises. 123 units. 1-3 stories, interior/exterior corridors.
valet and coin laundry, area transportation-The Plaza, Museum Hil & Canyon Rd.
Terms
N, check-in 4 pm, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 119 guests
Showing reviews 1 - 5 of 50
10.0
Erica
Exceptional
young couple
09-22-2016
Pros: Nice, cozy and clean.
Cons:
8.8
Local
Excellent
review category group of friends
09-17-2016
Pros: The décor was lovely. The location was great.
Cons: The Garduno's restaurant was grossly understaffed. The meal and bar service rated a zero on a scale of 1-10.
2.9
Michael
Poor
young couple
09-07-2016
Pros: Nothing outside of location that is all. Waited two hours for our room we were on are honeymoon . Check in after three did not get in room till 5pm. Bed spread stain on them . Over price for what we were expecting, pictures were great in real life terrible.
Cons: Everything plus price
7.5
Carole
Good
solo traveller
09-06-2016
Pros: I liked my room and the layout of the hotel, kinda of rambling. THe location was great and the shuttle service to downtown Santa Fe only a mile or so away was really tremendous. I never drove the entire time I was in Santa Fe.
Cons: I thought the breakfast was very marginal.
8.8
Barb
Excellent
young couple
09-06-2016
Pros: The decor was southwestern and cozy for the town. The location was very convenient for all we did while in town. The room was very quiet. Never heard anything outside or next door.
Cons: The room has an odor that bothered me and the bathtub had mildew that needed scrubbing.
10.0
Linda
Exceptional
young couple
09-01-2016
Pros: I loved the size and decor of the room!
Cons: The restaurant needs a little help.
4.6
Sad
Disappointing
mature couple
09-01-2016
Pros: This hotel is in a good location.
Cons: Nearly everything could have been better. We checked in an hour later than we could have; the room was not finished. No towels, TP not on the rack, no glasses, etc. The towels we got were the pool towels--raggedy. The bed was creaky and springs prominent. NOT a good value for the money. We won't stay there again or recommend it to anyone.
10.0
Linde
Exceptional
family with older children
08-29-2016
Pros: Staff were wonderfully helpful and just plain nice
Cons: The pool was closed due to lighting. No one's fault. We do appreciate their concern for our safety.
5.4
Sherri
Fair
mature couple
08-22-2016
Pros: Location
Cons: The entire facility needs to be upgraded...great potential
Staff was very helpful
7.5
Cristina
Good
young couple
08-21-2016
Pros: Thanks for the room upgrade! The room was bigger than my flat in London. Really beautiful grounds and the staff very nice and friendly. Good Wifi. Thanks Zack for looking after us as we were misinformed on the breakfast times. If i am ever in Santa Fe I will definitely book again at the Lodge
Cons: The information booklet regarding services is quite old and printed that the breakfast time finished at 11am. We had a lie in that morning, we got to the restaurant for breakfast after 10am but we were informed that breakfast is only served until 10am. Not very happy about it however Zack (the chef at the hotel) went the extra extra mile and looked after us. He prepared us a delicious breakfast. Can't thank you enough. You will be in our memories forever.
6.3
Daniel
Pleasant
mature couple
08-20-2016
Pros: Nice room
Cons: Poorly maintained pool area with no heated pool, jacuzzi jets not working, weeds everywhere.
4.6
Eric
Disappointing
review category group of friends
08-16-2016
Pros: Location. View.
Cons: Under staffed. Rooms were not updated. Beds were old. No fridge in room. Restaurant was so understaffed
Food mediocre. Drinks stiff. Carpets stained
6.7
Kathy
Pleasant
mature couple
08-16-2016
Pros: Staff friendly especially Alan in maintenance Pool area very nice. Van service was great I believe the drivers name was Paul
Cons: Air conditioner did not work properly
No vent for air in bathroom or circulating fan. Room clean but carpet very worn & torn in room & hall. The wing we stayed in needs remodeling
6.7
Kelly
Pleasant
family with older children
08-12-2016
Pros: The best thing this hotel has going for it is Lorenzo, the shuttle driver. He gave us many ideas and directions of things to do in Santa Fe. He made our trip better by suggesting restaurants, sites, and places of interest to see.
Cons: When the reservation was made, I paid extra for hot breakfast. Arriving at the hotel, the breakfast policy had changed and the hotel now serves only continental breakfast to all guests. They changed their policy a week before I arrived in Santa Fe. Called bookings.com and asked to be refund the extra that was paid for the breakfast. Needless to say, when I checked out on Wednesday, 8/10/2016, I was charged the same the original, no refund. Needless to say, I have another booking for October and will be cancelling. Bookings.com and the hotels do not communicate and I paid too much for the hotel.
5.8
Martha
Okay
review category group of friends
08-11-2016
Pros: The sheets were very clean and the bed super comfortable!!!
Cons: The concierge did not display costumer service. When I checked out he did not say thank you or show any gratitude for my patronage.
2.9
Ann
Poor
mature couple
08-07-2016
Pros: Nothing was good. Breakfast was bad and no staff available
Cons: Dirty bathroom, no working electrical outlets by the bed, horrible smell and bad mattress
7.5
Rod
Good
mature couple
08-07-2016
Pros: The towels were good quality
Cons: Linen and towels not changed daily.
8.3
Jodie
Very Good
mature couple
08-07-2016
Pros: The decor was amazing,
Cons: Restaurant meal was very average.
Pool could have done with a good clean
2.9
Kristie
Poor
solo traveller
08-06-2016
Pros:
Cons: The photos do not accurately represent the hotel. The pool and deck are in need of repair, we didn't want to lounge outside once we saw the condition. Landscape and facilities run down and or neglected. The beds were horrible! I was extremely disappointed. I will never stay there again.
5.0
Donna
Fair
review category group of friends
08-03-2016
Pros: The location was perfect for our visit.
Loved having the shuttle into town.
Great Bed in the North wing (by conference rooms).
Cons: Very disappointed in the facilities and
staff handling of problems.No convenient ice machine's.
Pool wasn't clean looked like a lagoon
Slippery tub/shower- which was dangerous
The big chair was very uncomfortable- stiff.
The restaurant was terrible. Service slow and it didn't seem that it was staffed properly.
Had to ask for wash clothes/bath mat and staff didn't seem to know what that was. inconsistent replenishing and cleaning of room.
Friends that traveled with us had to be moved to 3 rooms before they were comfortable.
The Lodge needs extreme updating.
We were very disappointed.
8.3
Amir
Very Good
mature couple
08-02-2016
Pros: Hotel's and room's architecture and design is very unique.
Cons: The parking space was very dark at night and did not seemed to be not well secure.
7.9
Barbara
Good
mature couple
08-02-2016
Pros:
Cons: carpet could have been a little cleaner
5.8
Dan
Okay
mature couple
08-01-2016
Pros: Large room. Good location. Quite and clean.
Cons: The bed was not comfortable. It had a very "dated" feel with minimal decor and amenities. Even though the room was very large, it felt like we were back in the 70's!
10.0
John
Exceptional
mature couple
07-31-2016
Pros: Great location.
Cons: Not a thing
10.0
Audrey
Exceptional
family with older children
07-30-2016
Pros: When we arrived booking.com had not notified them that I had booked two rooms. The manager was awesome and researched it and found that I had two reservations. He gave us two suites at the same price.....He was great!
Cons: Nothing.
3.8
Cary
Poor
mature couple
07-21-2016
Pros:
Cons: We were unfamiliar with Santa Fe and we were looking for a place to stay close to downtown. Looking at the pictures of The Lodge online, we thought it would be nice and comfortable. When we got there, we realized it was not what it appeared to be. Upon checking in, staff was on their phones at the front desk. After arriving in our room, we noticed the decor was old and worn. The toilet clogged and we had to call the front desk. Later, we went to the pool where we thought it would be heated like it said online. It wasn't. Freezing and dirty. The hot tub did not work. Again, freezing. The shower was not hot. There was a small gap under the door. For the price we paid, the facilities should have been way better.
10.0
Jann
Exceptional
solo traveller
07-17-2016
Pros: Window view; bed; TV selections; arrangement of room were all delightful
Cons: The two meals I ate there were not good at all---poor quality;
No elevator to the floor my room was on
(how do I rate the terrible experience with trying to use Booking.com? Terribly hard to get through to the person making the reservation!!!)
6.7
Kim
Pleasant
mature couple
07-13-2016
Pros: The location is excellent; just minutes from downtown with easy access and parking. Great views from a hillside overlooking the city. The room was clean. The bed was comfortable.
Cons: The carpet on the porch and inn the hallway was worn and had trips hazards in some areas. Nothing really to complain about, Judy some annoyances like the armoire door not staying shut and no coffee for the coffee pot. The ice and vending area was at the other end of the facility. I wish the rate was a little cheaper so we could have stayed another night or two.
5.4
Paulla
Fair
mature couple
07-12-2016
Pros: extremely friendly and helpful staff. shuttle service was great
Cons: no refrigerator or mircowave in room, pool was extremely cold, restaurant on site was poorly staffed food was fair air conditioner in room barely worked
7.9
Phyllis
Good
mature couple
07-11-2016
Pros: The price was right. (Visit was for volunteer work.)
Location is fine with no parking issues
Views are amazing
Cons: Room very cold during the night.
No night light in bathroom
Asked to have sofa bed pulled out while we were out, but it wasn't done when we returned around 10 pm. Manager was very responsive, however, when we called.
5.4
Mel
Fair
solo traveller
07-10-2016
Pros:
Cons: Coffee makers in room awful. Had to ask for a replacement. That didn't work either. Lightbulb out upon arrival. Staff indifferent. Bathrooms tiny. Shower pipe came loose from the wall. This hotel has seen better days.
7.5
Macgregor
Good
solo traveller
07-05-2016
Pros: Very good restaurant breakfast & servers
Cons: Bathroom #336 needs touch up paint; toilet seat chipped
7.1
Mike
Good
mature couple
07-02-2016
Pros:
Cons: Very over priced, ate there once and paid 3 times the amount if I would have just driven 1 mile away
5.8
Samuel
Okay
mature couple
07-02-2016
Pros:
Cons: Room necessities missing.(I.E.) Drinking cups. Also, overall service. Restaurant out of common items on the menu such as desserts.
8.8
Cindy
Excellent
family with older children
06-30-2016
Pros: Nice ambience. Super staff
Cons: Earlier check in not available. 4 pm too late to enjoy
2.5
Carol
Poor
mature couple
06-27-2016
Pros: The staff were very nice.
Cons: The hotel needs a lot of repair. Broken fountains, pool dirty (couldn't see bottom of the pool), crumbling walk way, air conditioning did not cool room, poor lighting or no lightimg Indoor furniture left outside and ruined. This could be a beautiful place if it was kept up. Definitelyn OT worth the money.
10.0
Edward
Exceptional
mature couple
06-26-2016
Pros: location
Cons: access to ice machines need to have one on each floor
7.9
Raymond
Good
mature couple
06-24-2016
Pros: We like the hotel, the area were it sits and the ease of getting to downtown. The staff is always friendly.
Cons: Hated the mattress - hard as a rock.
5.4
Steve
Fair
mature couple
06-21-2016
Pros: The staff was very courteous, and helpful, especially Sean (maintenance)!
Cons: The upkeep of this facility was very poor! Stained carpets everywhere, hot tub not working properly, pool area not maintained!
10.0
Deborah
Exceptional
mature couple
06-08-2016
Pros: The accommodations were decorated lovely and the bed was extra comfortable.
Cons: Having to traverse stairs with luggage
9.2
Lisa
Wonderful
mature couple
06-03-2016
Pros:
Cons: Went to use the hot tub at 8:15 AM was told it was an open even though the hours are from 8 to 10
10.0
James
Exceptional
mature couple
05-31-2016
Pros: Hotel is beautiful, rooms were clean and very comfortable. Pool and hot tub were great, centrally located to many Santa Fe attractions, excellent value.
Cons: Nothing to add
7.5
Allison
Good
mature couple
05-28-2016
Pros: Location
Cons: The room next to us had a horrible fight that lasted hours and we had a funeral the next morning! The hotel did nothing to compensate us for the horrible disruption during our grief! Not even an apology.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
05-16-2016
Pros: Clean Room. Great shower. Fast and easy to check-in and check-out. I would definitely stay again.
Cons: TV was small and outdated, it was like watching a computer monitor.
8.0
Thomas
Very Good
Group Traveler
05-15-2016
Pros: The location, slightly above Santa Fe, provided an amazing view at all times. The staff was friendly and accommodating,for the most part. Our room was in a good location for leaving and returning.
Cons: No refrigerator in the room and they did not change the sheets, which were slightly soiled, during our stay.
6.0
Timothy
Pleasant
Traveling as Couple
05-09-2016
Pros: The restaurant and bar in the hotel were convenient, as well as the shuttle service.
Cons: Disappointed that food service stops at 8:30pm and the shuttle stops running at 9pm. Water came out of the faucet like a fire hydrant. No mini fridge in the room was not consistent with a typical hotel of this star rating.
5.4
Nina
Fair
mature couple
05-01-2016
Pros: The outside of the lodge was very attractive. Parking was free
Cons: We were first given an awful room that was in the half basement location and dark, facing an ugly wall to the parking lot. We did not like that staff had better rooms available and did not offer it first. Only one washcloth and one hand towel was in room. We will not stay there again
9.2
Bob
Wonderful
mature couple
05-01-2016
Pros: good location, easy to find. A colorful motel. The reception was friendly, helpful and made the stay that more pleasant!
Cons: Right on Route 66 made it noisy by day, but, but the street quieted down at night!!
8.8
Rosemary
Excellent
mature couple
04-21-2016
Pros: There was no hot water in the sink.
Cons:
10.0
John
Exceptional
mature couple
04-14-2016
Pros: Breakfast was good
Cons: Dinner was bad, beans and potatoes seemed like leftovers, food was cold as was meat portion
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