Compact rooms feature stylish décor with comfortable bedding and good-size desks. Most rooms with two beds have seating for only one guest. Some rooms feature one queen bed with a pull-out sofa. A limited number of microwaves are available upon request. Complimentary hot breakfast is served in the small lobby daily.
Smoke free premises. 102 units. 4 stories, interior corridors.
Pros: Nice breakfast buffet.
Having a newspaper to read each morning was a nice feature of hotel.
Staff was very pleasant including front end, housekeeping and maintenance.
Cons:
6.3
Ann-marie
Pleasant
family with young children
09-20-2016
Pros:
Cons: The bathroom was too small. There wasn't anywhere to put the dirty towels. There wasn't enough towels.
7.1
Wendy
Good
solo traveller
09-16-2016
Pros: Pretty quiet
Cons:
9.2
Senior
Wonderful
mature couple
09-11-2016
Pros: Friendly staff, comfortable bed and good breakfast.
Cons: They will accept pets in rooms.
9.6
Alex
Exceptional
review category group of friends
09-10-2016
Pros: Varied breakfast
Cons:
10.0
Downstate
Exceptional
family with young children
09-07-2016
Pros: We arrived beyond check out time,staff courteously held our room!! Complimentary breakfast is a great bonus. Great location, near my son's school, Daemen College. I feel secure, safe, and near everything when I stay at Comfort University. Thank you.
Cons:
9.2
Marricia
Wonderful
young couple
09-06-2016
Pros: The breakfast was very good. The bed was very comfortable. The front desk staff were very friendly, helpful, and nice.
Cons: Didn't like the flies,gnat's, and ants in the room. Saw one roach in the bathroom.
9.6
Annie
Exceptional
young couple
08-31-2016
Pros: Your staff were friendly and very helpful.
Cons: I noticed on my last night, there were white stains on my comforter. I didn't make a big deal of it because I was tired. I took it off the bed. I forgot to mention it the front desk.
8.3
Lou
Very Good
mature couple
08-24-2016
Pros: Staff was great, especially the ladies at the front desk Saturday night.
Cons: Our room had a strong perfume smell that wouldn't go away, even with the windows open.
9.6
Teacher
Exceptional
mature couple
08-20-2016
Pros: Great location, clean and comfortable. Generous breakfast.
Cons:
7.9
Veronica
Good
review category group of friends
08-18-2016
Pros: Breakfast was excellent; staff friendly and helpful
Cons: Hallway and elevator carpeting needs replacement
8.8
Luz
Excellent
review category group of friends
08-17-2016
Pros: the staff are very gentil, non noise ..! the bed great !
Cons: schedule of the wiiming pool to short ...:(
9.6
Diane
Exceptional
family with older children
08-16-2016
Pros: The overall stay was wonderful with extra lovely helpful staff.
Cons: Cheese inside egg omelet Tasted fake, but all other food was great!
6.7
Annette
Pleasant
solo traveller
08-16-2016
Pros: Staff were friendly. Breakfast was good.
Cons: Hotel and rooms are dated and could stand to be refreshed. Free WIFI kept cutting out and had to constantly log back in.
10.0
Cody
Exceptional
young couple
08-15-2016
Pros: The beds were really comfortable and having HBO on demand was also a plus. The breakfast buffet had a good selection and was all very good! We really enjoyed our stay!
Cons:
9.6
Margaret
Exceptional
solo traveller
08-14-2016
Pros: I knew I would have unusual sleep times, and nobody disturbed me. I really appreciated the staff.
Cons: The pool area was limited.
8.8
Webster62
Excellent
solo traveller
08-10-2016
Pros: Staff was wonderful!
Cons: The worst I can say is that the building itself, while clean, seemed a little tired and the elevator was the slowest ever. However, these are nitpicking comments and the experience was great.
7.1
Shauna
Good
family with older children
08-09-2016
Pros: The hotel was fine as hotels go. It was clean and the beds comfortable. We just needed a stop-over while touring colleges for our son. The breakfast was so-so, but at least one was included:)
Cons: My daughter who had been eating the waffles at all the hotels during this college tour, did NOT like them. She said they had no taste? Also, they charged $1.50 for the safe in our room. We didn't need it, so I asked for a refund, which they gave at check-out.
10.0
Charles
Exceptional
solo traveller
08-09-2016
Pros: This was the best stay I could have chosen.
I used to stay at another brand and paid more.
You should use this for training new managers on how to keep quest coming back
Cons: Had I found you years ago.
7.1
Glenroy
Good
family with young children
08-03-2016
Pros: The bed
Cons: Breakfast
9.0
Verified Hotel Guest
Wonderful
Group Traveler
07-26-2016
Pros: Hot breakfast, courteous staff, free parking, 19 miles from Niagara Falls, safe location.
Cons: TV channels were not available. Only one local shopping/tv guide channel was running. But since I was staying to visit Niagara Falls, I didn't care much to get the TV channels fixed. Overall not a deal breaker.
6.7
Heidi
Pleasant
solo traveller
07-26-2016
Pros: Room was nice, as well as the hot breakfast. Also the front desk people were wonderful!
Cons: My bed was not made nor the towels cleaned up or exchanged.
9.6
Steven
Exceptional
mature couple
07-21-2016
Pros:
Cons: not much selection
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
07-12-2016
Pros: Close to the school
Cons: There was no microwave in the room.
9.0
Wendy
Wonderful
Traveling as Couple
07-03-2016
Pros: This hotel had a great location, just down the road from University at Buffalo. At the last minute, they had a room available. The front desk staff was very friendly and this may be our favorite place to stay in Buffalo - a great bang for the buck!
Cons: The room and the bathroom are considerably small.
3.8
John
Poor
family with young children
06-21-2016
Pros: Nothing we really liked. Could have stayed at the red roof for less and been much better.
Cons: Just about everything was not great. The door to the room does not open right. Take 4 to 5 try min to open the door. The toilet did not flush at all. Had to flush and hold and the pull up to refill tank. The tub was clogged and did not drain. We took showers but felt like a bath. The room was non smoking, however smelled like smoke. Also the room did not hold sound very well. Could hear people outside very well and the people next door.
8.8
Melanie
Excellent
family with older children
06-15-2016
Pros: Very nice and helpful staff. Breakfast was good. Close to stores and restaurants.
Cons:
7.9
Marjorie
Good
mature couple
06-05-2016
Pros: breakfast was good
Cons: we would like to come back, but with our dog--and do not like the $20 per night fee==so we'll look for another place. Our daughter and grandchildren live in Amherst, so we will come to the area--but generally would intend to bring our dog.
final point (but a small one!), I wish there had been a mirror over the dresser, so I could put my make-up and hair brush on the dresser and use the mirror while my husband used the bathroom for shaving, etc. There is a big mirror on the closet door, but it is not as convenient as an over-the-chest mirror for primping purposes.
I suppose one last detail--for many many years we stayed at the Lord Amherst--there was no pet fee, and the room was a good bit less expensive, and the facilities and amenities were just as nice, I thought.
10.0
Jay
Exceptional
mature couple
05-31-2016
Pros: HDTV with Time Warner Cable HD channels.
A lot of parking spaces.
Friendly staffs.
Quiet.
Comfortable bed.
A lot of restaurants nearby.
Cons: Make more entrances.
Fitness room shouldn't be next to the swimming pool.
More tables and chairs for breakfast.
Should add 1 more elevator.
One of the lights in the rooms weren't working.
7.1
Lauren
Good
family with older children
05-25-2016
Pros: The location is good and the hotel was very quite.
Cons: The beds should be queen size.
8.8
Susan
Excellent
review category group of friends
04-27-2016
Pros: Eggs were kinda nasty. Hallway was a little noisy from guests( group of young men).
Room was clean,bed wAs comfy. Staff was friendly. Overall very affordable decent place to stay.
Cons:
1.0
Kyungtae
Very Poor
Business Traveler
04-12-2016
Pros: The location was good to me have a meeting with customer.
Cons: The hotel charged me and my college room cost againe even though I told the clock I paid all room cost including my college but finally the holtel charged me 172.53 dollor again on mycard and to my college 172.53 dollor twice on his card.
7.9
Dee
Good
family with older children
04-06-2016
Pros: Neighborhood was nice, everything close by.UB is only 2 minutes away.
Cons: Bed was not so comfy. No coffee at breakfast took about 20 minutes,to get a new pot. Bacon and sausage all mixed together and so greasy. Eggs were so dry, tasted like sand. Check-in at 3 and out by 11. Not even 24 hours in a room.
10.0
Carl
Exceptional
family with older children
04-05-2016
Pros: The bed was better then mine at home.
Cons: The workout room could have been bigger.
4.2
Amanda
Disappointing
family with young children
03-22-2016
Pros:
Cons: The pool was absolutely disgusting! It was very dirty. Dirt was built up on the floor of the pool and sides. There was stuff (hair, dirt) floating in water. I was very disappointed as well as my children!
7.9
Jesse
Good
family with young children
03-16-2016
Pros: Bed comfy. Room very clean.
Cons: Manager rude. Pool dirty.
9.2
Melanie
Wonderful
family with young children
03-07-2016
Pros: The cheerfulness of the staff
Cons: although clean not to comfy/home like
8.8
Tarmo
Excellent
solo traveller
02-16-2016
Pros: This is a simple pleasant hotel. The breakfast is egg/bacon, toast/cheese/jam/hard egg, cereals, waffles (from machines), muffins/donuts, coffee/juice, served fastfood style (styrofoam plates and plastic forks/knives). The wifi is good. The hotel is walking distance to UB North Campus. Boulevard Mall is 1.5 mi away and reachable by bus 35, if you don't have a car. The immediate surroundings are not interesting.
Cons: The pool is very-very small, as is the pool area. The gym is also a tiny room with 3 running machines, one exercise machine, no space for changing clothes. In my room the air conditioner was loud.
8.3
Barry
Very Good
mature couple
02-09-2016
Pros: The price was good and the front desk staff was extremely friendly.
Cons: The house cleaning staff forgot to clean our room.
10.0
Drangela
Exceptional
solo traveller
02-07-2016
Pros: Great location with restaurants in walking distance.
Cons:
7.9
Ray
Good
review category group of friends
01-24-2016
Pros: I loved the staff there. Very pleasant and accommodating. Someone was smoking in another room and she gave us another room on another floor. She had to investigate on her own but always had a smile on her face. I wish I could remember her name.
Cons: Nothing really.
10.0
Ellen
Exceptional
solo traveller
01-17-2016
Pros: Arrived early no problem. Also had late checkout no problem. Staff all very efficient and helpful. Location ideal as visiting family working at UB. Definitely it Ely recommend staying g here.
Cons: Nothing
10.0
Wayne
Exceptional
01-12-2016
Pros: The staff and there willingness to extend the hours of use to the pool and gym. I want to go back again if thayll give me a nother great deal on two rooms this time for my kids as well. Tk uuu all
Cons:
10.0
Alana
Exceptional
mature couple
01-09-2016
Pros: Rooms clean, friendly and helpful staff. Good choices for breakfast.
Cons:
10.0
Dawn
Exceptional
Solo Traveler
01-05-2016
Pros: It was convent metro bus friendly and the free breakfast was nice!
Cons: No
10.0
Francis
Exceptional
01-05-2016
Pros: Excellent experience had two rooms both were clean and very comfortable. Staff was great and breakfast was better than expected. Well worth the price of the room. I'd be happy to stay again.
Cons: I got nothing.
6.7
Kathryn
Pleasant
young couple
01-03-2016
Pros: Staff was kind and had good energy
Cons: Our room had someone else's hair all over the bathroom and smelled like they tried to spray perfume over cigarette smoke. Our faucet in the bathroom also didn't work properly. Also the pool was very very very small.
9.2
Jeffrey
Wonderful
mature couple
12-29-2015
Pros: Cost and its pet friendly
Cons: Breakfast was so so
7.9
Pammiejb
Good
solo traveller
12-14-2015
Pros: close to airport and easy to get to. Breakfast was good. Clean. Relatively quiet. Plenty of parking. Near a couple of restaurants.
Cons: The small gym was extremely warm (next to the indoor pool).
10.0
James
Exceptional
mature couple
11-19-2015
Pros: All the staff were very curtious and very helpful
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