Pros: The room was very nice and clean and the bed was very comfortable. And the free breakfast each morning was always delicious. I especially enjoyed the make-your-own Belgium waffle feature. The waffle iron made delicious waffles.
Cons: I'm not one to go out of my way to register a complaint when a business offers me a chance to do so like this, but I got to get this off my chest. When I initially arrived at this hotel last Saturday night, I noticed that there was no adjacent parking lot. I was forced to find parking on a side street. In this very densely populated neighborhood, I was lucky to find a spot about 1 1/2 blocks away. I eventually learned that this Best Western offered valet parking for $25.00/day, which is why I left my car on the side street for as long as I could while I chose to explore NYC via the subway. After about 24 hrs I learned that I had to move my car by 8:30 Monday morning because of routine street cleaning. So I reluctantly coughed up $50.00 to use the valet parking service for my remaining two days. Then I learned, to my astonishment and disgust, that "valet parking" meant that they had to park it offsite two or three blocks away, and they KEPT my keys, meaning I was denied free access to MY car, MY OWN PERSONAL PROPERTY, until check-out time. When I complained about the situation at the end of my stay, the manager (I think that's who he was) maintained that valet parking was an option that I freely chose and wasn't mandatory. He didn't give me a chance to make the point that, in light of a dearth of parking on side streets and street-cleaning regulations, valet parking was darn near the ONLY option. (To be fair, I think that, had I chosen to explore NYC by car, they would have brought out my car from valet parking each morning. But, my point is that, everybody ought to have free, unfettered access to their own vehicle anytime; to me, that's just a basic freedom.)