Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern property is located in a downtown commercial area, but very near some great Park Slope restaurants, shopping and the Barclays Center. Rooms are city-sized compact but have a stylish décor.
Smoke free premises. 115 units. 9 stories, interior corridors. Accessibility (Call).
Pros: Breakfast was good. Room was USUALLY clean. Beds extremely comfortable. Towels large and fluffy.
Bath products good quality. Nice vanity space in the bathroom and plentiful cupboard and drawer space.
Cons: 1) Elevator was inefficient. Waited over 10 minutes for the elevator for checkout (we had too much stuff for the stairs) and only on two occasions when we were going from the lobby was the elevator wait less than 5 minutes. 2) Internet in the room was non-existent. 3) Housekeeping totally skipped our room one day. Annoying when you are paying on the average $225 per night. 4) The night after no housekeeping, we returned after midnight. The room was made up but they had removed the shower curtain. It took them until 1:30 AM to determine that they could find no extra shower curtains. Finally, I asked for a pile of towels to catch the water and received them around 1:45 AM. I was told there would be a $30 deduction for the night, but at checkout, the desk had no such notation. They did, in the end, make the deduction but it took nearly 1/2 hour to manage it.
7.5
Bob
Good
young couple
05-19-2017
Pros: The breakfast was great and the staff friendly and helpful.
We were also able to store our bags while we were out on the day we were leaving.
Cons: I did not like the elevator. It seemed a bit noisy and not very smooth.
6.7
Not
Pleasant
young couple
05-12-2017
Pros:
Cons: I asked if there was parking and I was told yes. When I got to the hotel parking was an additional $38 per night..ridiculous!
8.8
Happy
Excellent
young couple
05-12-2017
Pros: I really enjoyed their conplimentary breakfast.
Cons:
7.5
Sam
Good
family with young children
05-12-2017
Pros: Good bed.
Shower handle about to fall off.
Employees were very helpful. Good to have a safe.
Cover out front kept us dry while getting vehicles.
Area seemed clean. Very little trash.
Cons:
7.1
Sandy
Good
family with young children
05-12-2017
Pros: The king size bed was comfortable. Nice touch with the "firm and soft" pillows. A door to a corridor used by guests slammed loudly so the clerk happily relocated us to a quieter room on 9th floor. We very much appreciated this.
Cons:
4.5
Debra
Disappointing
solo traveller
05-02-2017
Pros:
Cons: First of all the hotel was in a residential neighborhood. Bad idea. Then I couldn't tell if there was parking or not. There was no sign to tell you where to park. Then I had to yell for someone to come to the desk. Then he tells me because it's Friday, it's $300 for one night!! In the hood! really!! I was prepared to pay $150. Even thought I was leaving very early! I could have overlooked all those things for a good nights rest, but $300 was too crazy for me, I left. I will never go there again.
5.8
Cherie
Okay
solo traveller
04-29-2017
Pros: It was clean, well organized and the breakfast staff were polite.
Cons: The general manager, Patrik and the front desk stalk need to be further trained in good customer relations.
8.3
Sherwin
Very Good
young couple
04-24-2017
Pros: It was comforting nice rooms nice service .
Cons: Parking was no space in the parking lot
8.3
Joseph
Very Good
family with young children
04-17-2017
Pros: Front desk staff was SUPER. Bath & Body Works stuff in bathroom. Pancake machine. All of the breakfast food was good.
Wings from Dino BBQ Location near subway
Cons: The mirror in Room 114 covered the electrical outlet. Could not plug hair dryer or curling iron into it!
10.0
Dalibor
Exceptional
solo traveller
04-15-2017
Pros: Big room with everything what i need.nice and helpfull staff
Cons: N/a
10.0
Andrea
Exceptional
young couple
04-13-2017
Pros: Love the bed & pillows super comfy and soft!
Cons: Couldn't find anything I didn't like!
8.3
Frank
Very Good
solo traveller
04-11-2017
Pros: Continental Breakfast a plus!!!
Cons: Parking was very pricey. Room was very cramped, not enough space for two large luggage's.
6.3
Janet
Pleasant
review category group of friends
04-11-2017
Pros: The front desk staff were friendly and very helpful.
Cons: The daily room cleaning service was inconsistent. The facility doors, windows and floors need repairs and updating. No comfortable seating area other that breakfast tables on main floors/lobby.
4.6
Vasilios
Disappointing
solo traveller
04-07-2017
Pros: Typical Holiday Inn decor
Cons: The room was essentially in the basement. Has to climb stairs up to the 1st floor the back down though a stair tower. The room was noisy and the toilet was mounted up against the leg of the vanity. This is a code violation. I have pictures and will be reporting it to the NY Building Departmen. I stayed in rooney 104 and it should be taken out of service indefinitely.
7.9
Cindy
Good
young couple
03-29-2017
Pros: The sofa in the room.
Cons: The view
7.9
James
Good
solo traveller
03-27-2017
Pros: They was friendly and know there jobs to assist my needs.
Cons: The construction around was not finished
10.0
Sheryl
Exceptional
family with young children
03-27-2017
Pros: Everything
Cons: Ni complaint
6.3
Dorothea
Pleasant
family with young children
03-20-2017
Pros:
Cons: Terrible elevator. Felt unsafe.
6.3
Mario
Pleasant
family with young children
03-16-2017
Pros: I really enjoyed the location
Cons: No housekeeping, my door was semi broken
And very loud,
6.7
Michael
Pleasant
young couple
03-11-2017
Pros: Staff.
Cons: Room temperature. Thermostat broken. Window stuck. TV cheap.
10.0
Nickalette
Exceptional
solo traveller
03-08-2017
Pros: Clean and neat and no noise
Cons: Wasn't anything not to like
7.9
Laura
Good
solo traveller
03-08-2017
Pros: Need the be more upfront regarding parking - lot is fine and cost is ok. Need to make it much more clear on website that it's extra
Cons: See above
4.2
Denelle
Disappointing
review category group of friends
03-07-2017
Pros: Bed very comfortable and always had hit water. Subway is 2 minutes away.
Cons: They don't change sheets every night even when you leave card in bed to do so. Requested 2 wake up calls as I had taxi at 430am,no calls at all. Same exact breakfast every morning. no McDonald burger King Starbucks CVS pharmacy black hair saloons or black businesses in neighborhood.
9.2
Kenneth
Wonderful
review category group of friends
03-06-2017
Pros: Nothing special
Cons: Parking wasnt availiable
3.8
Inez
Poor
young couple
03-04-2017
Pros: I choose a king bed when I book the room however when I got there they gave me two standard bed
Cons: Front desk attendant
9.2
Kim
Wonderful
young couple
03-02-2017
Pros: I loved the convenience of transportation - just a block away. The location is in a good area if you like BBQ food and I do! It's right across from a restaurant and that made it good to eat and then to rest in the big king size room we occupied. We also enjoyed the whirlpool tub.
Cons: Only dislike was the creepy elevator. It was slow and creaked as it went up. We stayed on the 9th floor and it seemed like forever going down to 7 just for ice.
6.7
Margareth
Pleasant
young couple
02-27-2017
Pros: The room was clean snd comfortable.
Cons: The distance to travel to reach the hotel. I requested a location closer to the place I had to go. Also the elevator was out of service and had to up 8 flights of stairs.
4.6
Jamal
Disappointing
young couple
02-20-2017
Pros:
Cons: Facility, Tv, Bathroom
8.3
Dainty
Very Good
review category group of friends
02-17-2017
Pros: I like the agent at the front Shawn
Cons:
7.5
Niqua!!
Good
solo traveller
02-16-2017
Pros: Loved the location
Cons: I didn't like the fact that there is a secret 50 dollar deposit and they don't refund it back to you for 3-7 days .... I'm on the fourth and still nothing smmfh
8.8
Anonymous
Excellent
family with young children
02-13-2017
Pros: Updated features, cleanliness.
Cons: Stains on bed sheets
8.8
Natalie
Excellent
young couple
02-03-2017
Pros: Getting my money worth
Cons:
10.0
Cassandra
Exceptional
young couple
02-01-2017
Pros: If i pay for a hotel stay I feel like I should not have to pay for parking. I have never experienced this before. That was my only concern.
Cons: Because I had to park my car two block away which was very inconvenient.
2.5
Randis
Poor
solo traveller
01-28-2017
Pros: Nothing because they canceled my room with no notice
Cons: Every customer service was very bad
9.2
Tamisha
Wonderful
young couple
01-26-2017
Pros: The room and the location
Cons: Breakfast wasn't that good, elevator was slow and shower curtain smelled pissy
6.7
Cuzimaladi
Pleasant
young couple
01-22-2017
Pros: Room was a nice size and bed was comfy
Cons: Water did not go down while showering and the door when closed had a huge gap
5.0
Matthew
Fair
young couple
01-15-2017
Pros: Location
Cons: No hotwater not a reasonble accomadation
7.5
Anna
Good
family with young children
01-15-2017
Pros: Nice beds, clean bathroom. Personnel was very friendly and helpful. Great location, close to the R train (30 minutes to Times Square).
Cons: Very slow elevator. We sometimes had to wait for about 10 minutes, especially during rush hour (breakfast times). Breakfast was ok, but not much variation.
8.8
Michael
Excellent
young couple
01-14-2017
Pros: The room was clean and the bed was comfortable. The room was a decent size.
Cons: The parking fees caught me by surprise.
5.8
Qi
Okay
review category group of friends
01-10-2017
Pros:
Cons: The wifi wasn't working the tv wasn't workin and our room phone didn't work to call the front desk
8.8
Jason
Excellent
young couple
01-04-2017
Pros: Overall this is a very good hotel for the money. I can always count on Holiday Inn Express to deliver good quality at a good price.
- Breakfast was great
- Staff was great
- Room was great
- Close to Union St metro station
Cons: Not many things to complain about but here are a few things:
- No pool
- No exercise room
- Very slow elevator
8.8
Uniq
Excellent
young couple
01-02-2017
Pros: It was comfort and front desk help us check in good because we had a problem but they made sure we had a room to stay in.
Cons: N/a
6.3
Kate
Pleasant
young couple
01-02-2017
Pros: Floor was dirty. Elevator was super slow. N smelled like smoke. Charged 35 for parking lot n was over priced.
Cons:
4.6
Anthony
Disappointing
family with young children
12-31-2016
Pros:
Cons: Noisy, elevator not running
5.4
Anonymous
Fair
family with young children
12-30-2016
Pros: Great breakfast and convenient location.
Cons: Beds are hard, hotel is loud, and they are understaffed. There's only one elevator which is also used to take out the trash, housekeeping, etc, so it's horribly slow. Get ready to take flights of stairs.
8.3
Marlene
Very Good
young couple
12-30-2016
Pros: Having a ready hot breakfast is a must in this neighborhood.
Cons: Blanket was thin & folded into the bottom of the bed. Useless. A comfy chair would be nice. Watched TV from the bed.
7.5
Yusaku
Good
young couple
12-25-2016
Pros: Good Location. The hotel is located near Union Street Station. Only Local trains stop the station but it is convenient.
I booked relatively early, around 3 month before I stayed. It was good price in NY area.
Staffs were friendly.
Water pressure in the bath room was good and we could use hot water with no trouble.
Cons: The breakfast was OK level.
The sound insulation was not very good. We could hear noise from the corridor.
8.8
Nicholas
Excellent
solo traveller
12-25-2016
Pros: Shower was amazing!
Cons: Variation of the breakfast was not great.
8.3
Bill
Very Good
young couple
12-24-2016
Pros: Very good breakfast
Cons: There is only one elevator so we can take a long time to access the higher floors
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