Holiday Inn Express Brooklyn
AAA Inspector Rating
625 Union St
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AAA Inspector Notes
This modern property is located in a downtown commercial area, but very near Park Slope restaurants, shopping and Barclays Center. Rooms are city-sized compact but have a stylish decor.
Smoke free premises. 115 units. 9 stories, interior corridors. Accessibility (Call).
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Between 3rd and 4th aves. 625 Union St 11215. Station: Union St.
Parking
on-site (fee) and street.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet. Some: microwaves, high-speed Internet.
Guest Services
valet laundry.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 266 guests
Showing reviews 1 - 5 of 50
9.2
Brian
Wonderful
young couple
09-20-2016
Pros: Room was much cleaner and better than expected. Will stay again for sure.
Cons:
7.9
Barbara
Good
family with young children
09-18-2016
Pros: Wonderful Front desk staff
Cons:
7.9
Marie
Good
young couple
09-18-2016
Pros: The bed was amazingly comfortable.
Cons: TV wasn't working.
9.2
Toni
Wonderful
family with older children
09-16-2016
Pros: The girl running the desk was very pleasant and very very helpful.
Cons: The cost of the room was a bit pricey!
8.3
Lawrence
Very Good
family with young children
09-16-2016
Pros: room was clean and breakfast was good
Cons: Location is iffy
8.3
Brittney
Very Good
young couple
09-15-2016
Pros: We enjoyed the comfort of the bed
Cons: We weren't pleaseed with the room not have a refrigerator
9.2
Stephanie
Wonderful
solo traveller
09-12-2016
Pros: Close to public transportation and restaurants are walking distance away.
Cons: Elevator was a little scary.
2.5
Jasmin
Poor
review category group of friends
09-06-2016
Pros:
Cons: The room was really small, I had requested 2 queen beds for 3 adults and was told there was no room available with 2 queen beds so we were put in the basement by the boiling room and storage area in a room with what was supposed to be a king size bed. However, the "king" was literally 2 twin beds put together. So everytime you sat on the edge of the bed the whole mattress tilted to that side. The pillowcases and face cloths had stains on them. Then a male employee with braids came down to our room and knocked on our door accusing us of smoking in the room when no one was smoking. He tried to jokingly say that he smokes too so he understands but we did not smoke at all and he was accusing us of doing so. We felt really offended and will never stay at this hotel again. Oh and the $35 a day parking that the hotel offers was "sold out for the night" but luckily there is a lot of street parking around so don't waste additional money on parking. You will definitely want a refund for your stay here.
7.9
Tonya
Good
young couple
09-04-2016
Pros: Nice view of the bridge. The light wall in the bathroom was cool. You could see the silhouettes from in the room.
Cons: No refrigerator in the room & ice machine 2 floors down
6.3
Rhonda
Pleasant
solo traveller
09-01-2016
Pros: Breakfast had healthy choices
Cons: Elevator was extremely slow. Check in was an issue with being sent to a room twice thay was already occupied. Parking was not convenient first night snice back lot was full
9.2
Whitney
Wonderful
young couple
08-30-2016
Pros: Free parking on side streets
Cons:
2.5
Alonzo
Poor
review category group of friends
08-23-2016
Pros: Nothing
Cons: The fact that no one told me about a security deposit and I had to sleep in a car my whole trip and the front counter lady was nasty and rude
8.3
Linda
Very Good
mature couple
08-18-2016
Pros: The beds were very comfortable.The shower items from bath & body works smelled great!
Cons: I booked for a queen size bed & was told upon checking in it wasn't available. Kinda disappointed.
4.6
Laurie
Disappointing
mature couple
08-17-2016
Pros: Room was OK -but not a wow!
Cons: we were on the 9th floor and there was no air conditioning in the hall way. Very warm!!
7.1
Shelia
Good
solo traveller
08-17-2016
Pros: Everything was fine as in cleanliness and comfort. Location is great due to easy to find metro and everything one needs is close
Cons: The front desk sent two requests to my card which put both amounts on hold. Also I was not informed there would be a deposit
6.3
Gail
Pleasant
mature couple
08-15-2016
Pros: Accommodations were fine, King room spacious and clean. Decor nice.
Cons: When we arrived and checked in at 3:20 room was not ready. We sat in small lobby and waited, when room was ready, we were not informed by Rehana that elevator was broken. Our room was on 8th floor! Another patron told us. There wer not other rooms available on a lower floor. We are a mature couple, I have a knee replacement and my husband recently had cardiac stents. The stairway was hot and the walk up and down for dinner then up again at midnight after our concert were very difficult for us. Thankfully the elevator was repaired in time for our morning departure. I find it difficult to believe that a hotel has only one elevator!
We will never stay in a hotel with one elevator again.
4.2
Tashanta
Disappointing
solo traveller
08-11-2016
Pros:
Cons: Overnight front desk guy was rude when we tried to address a parking concern.
AC didn't work in our room even after complaining about it.
9.2
John
Wonderful
review category group of friends
08-10-2016
Pros: Nice clean room and really close to public transit (1/2 block), huge plus.
Cons: Room was a bit small and did not include a refrigerator or microwave. The breakfast buffet was nice, but each day they continually ran out of food. They knew/know the hotel occupancy rate could they not have anticipated demand for breakfast? Free breakfast is a 365 day occurrence it's not like they were caught off guard. Occupancy rates and demand for breakfast are highly correlated and should have been more adequately accomodated.
7.9
Dawn
Good
mature couple
08-09-2016
Pros: Bed very clean and very comfortable
Cons: We were on the 2nd floor, so could easily walk up to our room but our other friends had to walk up many flights b/c elevator was so slow.
6.3
Charles
Pleasant
mature couple
08-07-2016
Pros: Free breakfast was good
Cons: Rooms small
8.3
Eduardo
Very Good
family with young children
08-05-2016
Pros: Great Breakfast. Good location close to Subway Station.
Cons: Parking was $30 a day but I got register in PSG and saved 50%. Should be free because is not a gated parking.
7.1
Daniel
Good
family with young children
08-02-2016
Pros: Staff was helpfull
Cons: The lift was very slow, only 1 lift for 9 floors
5.0
Joel
Fair
young couple
07-31-2016
Pros: Bed was comfy
Cons: Loud constant beeping on my floor, I had to complain. The. Vomit in the elevator and in the hallways. Again if didn't complain who knows when it would have gotten fixed.
6.3
Enrique
Pleasant
mature couple
07-31-2016
Pros: Comfortable bed.
Cons: Elevator was dirty and did not work properly. Towels were changed half of time. Did not clean room and lobby and dinning area had dirty floors. Dinning breakfast equipment not working.
7.5
Candace
Good
young couple
07-30-2016
Pros: Location
Cons: Broken elevator
6.7
Claire
Pleasant
young couple
07-28-2016
Pros: Good location, reasonably clean
Cons: No towels in our room after it was cleaned, and they didn't arrive until we had called twice. Also we were delivered a message for the wrong room and no one followed up with us when asked.
3.8
Richard
Poor
mature couple
07-24-2016
Pros: Breakfast
Cons: Air conditioning not working. Took hours just to get an ice bucket from hotel staff (missing from room), vending machine didn't even work. Overall horrible experience.
6.7
Willingnable
Pleasant
solo traveller
07-14-2016
Pros: I enjoyed the daily breakfast. I really enjoyed the A/C and the lighting in the bathroom!! I enjoyed my king size bed and my curtains that gave me the option to sleep any time of the day!!
Cons: The elevator is really old that it takes awhile to get to your floor. There is no self serve laundry near by. The front desk suggested a place that was far from the hotel, mind you I had a big bag of laundry,walking on foot, when I arrived at the destination it was closed and had to walk an additional five to six blocks. Do your research before taking any suggestions from the front desk.The rooms have thin walls, I heard each time my neighbors door slammed, kids running around, adults yelling at each other, and continuous opening and closing of shut doors!!
6.7
Marco
Pleasant
mature couple
07-09-2016
Pros:
Cons: They never switch the bedsheets
9.2
Gladys
Wonderful
review category group of friends
07-09-2016
Pros: The staff was very attentive to any requests and did things in a timely manner. They were friendly and professional. The girl at the desk has only been there a week and so was Brian who worked in maintenance or housekeeping. The head guy was on the ball as well...they are a great team..
Cons: The elevator was in bad shape...was slow and felt unsafe to ride in...took stairs most of the time.
5.8
Cesur
Okay
young couple
07-05-2016
Pros: Beds are very comfortable, the breakfast is over average.
Cons: Door slamming noises ruined our sleep, if you are in a room near elevator, forget sleeping.
We were at second floor near the emergency stairs, people shouting and slamming doors until dawn.
2.9
1wendy
Poor
young couple
07-05-2016
Pros: Te staff was very pleasant, friendly and helpful.
The location was great and variety for breakfast.
Cons:
7.9
Marie
Good
review category group of friends
06-30-2016
Pros: Checking in was a breeze. Rehana is AMAZING and did her job well. Every thing I needed plus some she was able to accommodate. They kept the rooms very clean and if you needed anything it got to you with speed.
Cons: The elevators was out which isn't that big of a deal, things happen but I got stuck in the basement which was kind of creepy and my room door raddled every time someone else opened or closed their door. Also once Rehana left it seemed like the guy that took her place had an attitude. Plus most of my visits to this facility I always have to ask for additional toweling because they always start off with one towel and wash cloth for a two people room.
6.7
Jeremie
Pleasant
mature couple
06-30-2016
Pros: Thé room was good with à Nice bed
Cons: Air conditionning noisy and no remote to contrôl it
No fridge
1 towel for 2 persons
Thé lift wasnt working
Ice machine in the corridor noisy
9.2
Peter
Wonderful
review category group of friends
06-30-2016
Pros: Comfortable beds. Good choice of breakfast. Pleasant staff.
Cons: View from rear bedroom.
4.2
Dolores
Disappointing
family with young children
06-28-2016
Pros: Not much
Cons: Only one elevator and that elevator never worked the four nights we were there. It was already out of order before we arrived. I checked earlier reviews and this happened before.
5.0
Verified Hotel Guest
Fair
Family with Young Children
06-27-2016
Pros: It was a pretty nice hotel for the area and I was thankful for parking.
Cons: My husband and I have 4 children, we arrived at the hotel to be told our room was on the 6th floor and the elevator was broken... carrying 2 children up 6 flights of stairs (so my husband could carry the luggage) was NOT enjoyable!
5.0
Janice
Fair
review category group of friends
06-27-2016
Pros:
Cons: No elevator service. Had to walk up 6 floors with baggage. Paid for a parking space separately by one of my guests then was charged again.
Wasn't aware that a $50 incidental charge was going to be charged to my credit card.
Ran out of scrambled eggs for breakfast when we got there half hour before it was to be over.
9.2
Lorraine
Wonderful
solo traveller
06-25-2016
Pros: Convenient location to the subway and a great rib joint across the street.
Cons: Room was not ready at check in time. Waited for an hour.
3.3
Will
Poor
solo traveller
06-23-2016
Pros: The staff was cordial & helpful, doing their best in a bad location.
Cons: Everything about this location is poor. The rooms were not taken care of...the hallways were filled with laudry & garbage. The elevators didn't work. For the price, this was an insulting place.
4.2
Sigrid
Disappointing
family with young children
06-23-2016
Pros: Linen carts left In hallways, dirty hallways, no elevator or hot water. Had to go up 5 flights of stairs; elevator was broken for 2 days.
Felt like I was in 3rd world country.
Cons:
4.2
Stanislav
Disappointing
mature couple
06-15-2016
Pros:
Cons: The elevator was not working at all during the whole stay. We had to climb to 6th floor every day.
4.6
Roland
Disappointing
mature couple
06-14-2016
Pros:
Cons: elevator was broken on june 10. we arrived june 11 and was told of no elevator usage. had to walk up 8 flights to room couldn't understand why this emergency wasn fixed.
4.6
Onyinyechukwu
Disappointing
review category group of friends
06-09-2016
Pros:
Cons: The elevator wasn't functioning
9.2
Norman
Wonderful
mature couple
06-08-2016
Pros:
Cons: housekeeping
2.5
Gabriela
Poor
solo traveller
06-07-2016
Pros: Nothing
Cons: I didn't like anything at all and to top it off you bed had bed bugs
5.0
Sandra
Fair
family with older children
06-05-2016
Pros: The front desk receptionist (Joseph) was nice & polite. Breakfast was ok.
Cons: We booked for 2 different rooms 702 & 613. I requested extra towels, lotions, soap but I didn''t get them. The second bed in 702 was dirty with dark stain on the top sheet that looks like bird feces. The area were the hotel is
located appear to be scary. Parking is limited.
5.4
Latanya
Fair
family with older children
06-04-2016
Pros: I like that it was close to the facility I needed to be at. The gentleman who brought the refrigerator was nice as well as the one who did the walk-thru when we checked out. I was thankful that I was able to use the Business Center while I was there. Only one person at a time could use it and the printer did not print in color.
Cons: You have to pay for parking. They initially assigned me a dirty room. She asked for my son's Id, but did not ask a couple for theirs (the one who checked us in). There was not a refrigerator in the room. They brought one up. They did not give me a receipt nor ask if I was a priority club member. There was something wrong with the elevator and we just walked the stairs. The apple juice tasted a little sour. There was a leak on the right hand side of the sink. We did not figure out how to cool the room until 4am. I thought that the fan symbol was it, but it has to say "fan" too in order for it to actually kick it. We had it set for 65 degrees, but it had to display both in order for the unit actually begin lowering the temperature. At check out, the lady did not ask us about our stay nor give me a receipt, in which I need to turn in to my job.
5.8
Andriy
Okay
mature couple
05-27-2016
Pros: Good location near subway, friendly staff.
Cons: No wi-fi in the room most of time. What a shame in 2016 !!! Breakfast could be rated 1 out of 5.
Very bad sound insulation - you will hear any loud sound on your floor and from outside.
8.8
Amber
Excellent
young couple
05-25-2016
Pros: Great location for concert at Barclay center. Friendly staff, good breakfast, on site parking for a fee. We enjoyed our stay!
Cons: We were in a basement room so it wasn't the greatest view but still nice.
Showing reviews 1 - 5 of 50