Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern property is located in a downtown commercial area, but very near some great Park Slope restaurants, shopping and the Barclays Center. Rooms are city-sized compact but have a stylish décor.
Smoke free premises. 115 units. 9 stories, interior corridors. Accessibility (Call).
Pros: Nothing, it was the worst hotel experience in my life
Cons: No sound-proof at all. Neighbors watching soccer on TV in their room until 2am. Room next to breakfast area, we were woken up at 6:30am by all the noise. Ice machine next to room running all night. Remote and shady location. No parking spots available.
7.0
Anonymous
Good
07-21-2017
Pros: Friendly and super helpful staff. I was travelling with my dad who is 88 and in a wheelchair. The staff awesome. They anticipated our needs and helped with early check-in, luggage, wheelchair etc. We much appreciated the TLC.
Cons: The carpets in room would benefit from a good steam cleaning. They are dark, so dirt does not show, but I used a bath towel to soak up a glass of spilled water and the dirt that came up was gross.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Room was very tidy
Cons: Elevator too slow
9.0
Anonymous
Wonderful
07-21-2017
Pros: The staff here was phenomenal. We had a small issue with a lost corporate card and they went above and beyond during our stay.
Cons: Mirror came off in the bathroom. Whoever thought it was a good idea to hang with sticky Velcro tabs in a high humidity area needs their head examined.
8.0
Anonymous
Very Good
07-21-2017
Pros: It was very convenient for what I needed, overnight for a flight from LaGuardia. They charge for parking, but there seems to be plenty of free street parking. The breakfast was better than usual for this type of place, with hot items.
Cons: Free hotel parking would be nice.
2.0
Anonymous
Poor
07-21-2017
Pros: It was clean, room was good size. The complimentary breakfast offered choices for guests. The staff were respectful, friendly.
Cons: The hotel did not inform us that the elevator was out of service, my husband is disabled elevator is always a must when we pick hotels to stay in. Also, we were sent to a room that was still uncleaned and looked like a guest just checked out.
1.0
Anonymous
Very Poor
07-21-2017
Pros:
Cons: Elevator did not work at any point during my stay (Thurs-Sun, room on 9th floor). Stairways and halls not air conditioned. Toilet backed up, staff handed *me* a plunger. Linens, towels, or supplied shampoo gave me a rash. Saw insects in the room.
5.0
Anonymous
Fair
07-21-2017
Pros: It was a pretty nice hotel for the area and I was thankful for parking.
Cons: My husband and I have 4 children, we arrived at the hotel to be told our room was on the 6th floor and the elevator was broken... carrying 2 children up 6 flights of stairs (so my husband could carry the luggage) was NOT enjoyable!
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean and in a decent location (restaurants and subway close-by)
Cons: No shuttle...but very helpful with cabs, etc. No ice on our floor (even tho it was indicated), we went down to the lobby area...not a huge deal.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Rooms
Cons: No
8.0
Anonymous
Very Good
07-21-2017
Pros: The complimentary breakfast was good as there were many options to selections besides the standard bagels and coffee.
Cons:
5.0
Anonymous
Fair
07-21-2017
Pros: The cleanliness
Cons: How paper thin the walls are. Every time a door from a different room would close it was the loudest most disturbing sound.
5.8
Anonymous
Okay
07-14-2017
Acceptable
Pros: Comfort
Cons: Location
7.1
Anonymous
Good
06-27-2017
Nice location i could get...
Pros: Locaton ; breakfast. Would stay next time i visit New York.
Cons:
7.5
Anonymous
Good
06-25-2017
Excellent price/quality hotel for a...
Pros: - Breakfast was good, enough possibilities to have some variety.
- We were staying at the 2nd floor (where the breakfast is served) but had no problems with noisy guests.
- clean bathroom.
Cons: The room was rather small so when you opened a drawer you couldn't pass because of the king size bed, but that was something we knew so no real complaints!
9.6
Anonymous
Exceptional
06-24-2017
Southerngent in the Big Apple
Pros: The scenery of NYC
Cons:
3.3
Anonymous
Poor
06-17-2017
Bad experience
Pros: Nothing
Cons: Mostly all
7.9
Anonymous
Good
06-15-2017
A convenient place to stay.
Pros: I like the ease of getting around the facility
Cons: Price is too expensive
7.1
Anonymous
Good
05-21-2017
no headline
Pros: Breakfast was good. Room was USUALLY clean. Beds extremely comfortable. Towels large and fluffy.
Bath products good quality. Nice vanity space in the bathroom and plentiful cupboard and drawer space.
Cons: 1) Elevator was inefficient. Waited over 10 minutes for the elevator for checkout (we had too much stuff for the stairs) and only on two occasions when we were going from the lobby was the elevator wait less than 5 minutes. 2) Internet in the room was non-existent. 3) Housekeeping totally skipped our room one day. Annoying when you are paying on the average $225 per night. 4) The night after no housekeeping, we returned after midnight. The room was made up but they had removed the shower curtain. It took them until 1:30 AM to determine that they could find no extra shower curtains. Finally, I asked for a pile of towels to catch the water and received them around 1:45 AM. I was told there would be a $30 deduction for the night, but at checkout, the desk had no such notation. They did, in the end, make the deduction but it took nearly 1/2 hour to manage it.
7.5
Anonymous
Good
05-19-2017
Good
Pros: The breakfast was great and the staff friendly and helpful.
We were also able to store our bags while we were out on the day we were leaving.
Cons: I did not like the elevator. It seemed a bit noisy and not very smooth.
6.7
Anonymous
Pleasant
05-14-2017
Unsatisfied customer.
Pros: The room was ok
Cons: Very bad location, had bad experience when we checked in. I had bookedKing room, they were giving me the standard room. Their explanation wasthat I didn't come at 6.00 pm, so my room was cancelled and that themoney was being returned. I explained to him that with Booking.com Icould come any time and if not I would have charged for the room.He even tried to say that my credit card wasn't working. I explained to him to try again and I was going to phone my credit card company. Amazingly according to himy card worked and he was able to give me the King room. It is obvious they were trying to cheat. The next day I checked out and went to a different hotel. Not happy at all
6.7
Anonymous
Pleasant
05-12-2017
Pleasant
Pros:
Cons: I asked if there was parking and I was told yes. When I got to the hotel parking was an additional $38 per night..ridiculous!
8.8
Anonymous
Excellent
05-12-2017
Fabulous
Pros: I really enjoyed their conplimentary breakfast.
Cons:
7.5
Anonymous
Good
05-12-2017
Good
Pros: Good bed.
Shower handle about to fall off.
Employees were very helpful. Good to have a safe.
Cover out front kept us dry while getting vehicles.
Area seemed clean. Very little trash.
Cons:
7.1
Anonymous
Good
05-12-2017
Good
Pros: The king size bed was comfortable. Nice touch with the "firm and soft" pillows. A door to a corridor used by guests slammed loudly so the clerk happily relocated us to a quieter room on 9th floor. We very much appreciated this.
Cons:
4.5
Anonymous
Disappointing
05-02-2017
Disappointing
Pros:
Cons: First of all the hotel was in a residential neighborhood. Bad idea. Then I couldn't tell if there was parking or not. There was no sign to tell you where to park. Then I had to yell for someone to come to the desk. Then he tells me because it's Friday, it's $300 for one night!! In the hood! really!! I was prepared to pay $150. Even thought I was leaving very early! I could have overlooked all those things for a good nights rest, but $300 was too crazy for me, I left. I will never go there again.
5.8
Anonymous
Okay
04-29-2017
Customer Service training needed!
Pros: It was clean, well organized and the breakfast staff were polite.
Cons: The general manager, Patrik and the front desk stalk need to be further trained in good customer relations.
8.3
Anonymous
Very Good
04-24-2017
Enjoy stay
Pros: It was comforting nice rooms nice service .
Cons: Parking was no space in the parking lot
8.3
Anonymous
Very Good
04-17-2017
Hotel that makes NEW YORK...
Pros: Front desk staff was SUPER. Bath & Body Works stuff in bathroom. Pancake machine. All of the breakfast food was good.
Wings from Dino BBQ Location near subway
Cons: The mirror in Room 114 covered the electrical outlet. Could not plug hair dryer or curling iron into it!
10.0
Anonymous
Exceptional
04-15-2017
Good hotel close to metro...
Pros: Big room with everything what i need.nice and helpfull staff
Cons: N/a
10.0
Anonymous
Exceptional
04-13-2017
My thoughts!
Pros: Love the bed & pillows super comfy and soft!
Cons: Couldn't find anything I didn't like!
8.3
Anonymous
Very Good
04-11-2017
Overall experience was great.
Pros: Continental Breakfast a plus!!!
Cons: Parking was very pricey. Room was very cramped, not enough space for two large luggage's.
6.3
Anonymous
Pleasant
04-11-2017
Overpriced.
Pros: The front desk staff were friendly and very helpful.
Cons: The daily room cleaning service was inconsistent. The facility doors, windows and floors need repairs and updating. No comfortable seating area other that breakfast tables on main floors/lobby.
4.6
Anonymous
Disappointing
04-07-2017
Find an overpass to sleep...
Pros: Typical Holiday Inn decor
Cons: The room was essentially in the basement. Has to climb stairs up to the 1st floor the back down though a stair tower. The room was noisy and the toilet was mounted up against the leg of the vanity. This is a code violation. I have pictures and will be reporting it to the NY Building Departmen. I stayed in rooney 104 and it should be taken out of service indefinitely.
7.9
Anonymous
Good
03-29-2017
Good
Pros: The sofa in the room.
Cons: The view
7.9
Anonymous
Good
03-27-2017
Better concerned about the customers...
Pros: They was friendly and know there jobs to assist my needs.
Cons: The construction around was not finished
10.0
Anonymous
Exceptional
03-27-2017
Exceptional
Pros: Everything
Cons: Ni complaint
6.3
Anonymous
Pleasant
03-20-2017
Pleasant
Pros:
Cons: Terrible elevator. Felt unsafe.
6.3
Anonymous
Pleasant
03-16-2017
okay stay overall, will not...
Pros: I really enjoyed the location
Cons: No housekeeping, my door was semi broken
And very loud,
6.7
Anonymous
Pleasant
03-11-2017
Mediocre stay.
Pros: Staff.
Cons: Room temperature. Thermostat broken. Window stuck. TV cheap.
10.0
Anonymous
Exceptional
03-08-2017
Exceptional
Pros: Clean and neat and no noise
Cons: Wasn't anything not to like
7.9
Anonymous
Good
03-08-2017
Good
Pros: Need the be more upfront regarding parking - lot is fine and cost is ok. Need to make it much more clear on website that it's extra
Cons: See above
4.2
Anonymous
Disappointing
03-07-2017
Park Slope is a boujee...
Pros: Bed very comfortable and always had hit water. Subway is 2 minutes away.
Cons: They don't change sheets every night even when you leave card in bed to do so. Requested 2 wake up calls as I had taxi at 430am,no calls at all. Same exact breakfast every morning. no McDonald burger King Starbucks CVS pharmacy black hair saloons or black businesses in neighborhood.
9.2
Anonymous
Wonderful
03-06-2017
Superb
Pros: Nothing special
Cons: Parking wasnt availiable
3.8
Anonymous
Poor
03-04-2017
Unsatisfactory
Pros: I choose a king bed when I book the room however when I got there they gave me two standard bed
Cons: Front desk attendant
9.2
Anonymous
Wonderful
03-02-2017
Convenience and BBQ go hand...
Pros: I loved the convenience of transportation - just a block away. The location is in a good area if you like BBQ food and I do! It's right across from a restaurant and that made it good to eat and then to rest in the big king size room we occupied. We also enjoyed the whirlpool tub.
Cons: Only dislike was the creepy elevator. It was slow and creaked as it went up. We stayed on the 9th floor and it seemed like forever going down to 7 just for ice.
6.7
Anonymous
Pleasant
02-27-2017
Pleasant
Pros: The room was clean snd comfortable.
Cons: The distance to travel to reach the hotel. I requested a location closer to the place I had to go. Also the elevator was out of service and had to up 8 flights of stairs.
4.6
Anonymous
Disappointing
02-20-2017
Disappointed
Pros:
Cons: Facility, Tv, Bathroom
8.3
Anonymous
Very Good
02-17-2017
Very good
Pros: I like the agent at the front Shawn
Cons:
7.5
Anonymous
Good
02-16-2017
Good but could of been...
Pros: Loved the location
Cons: I didn't like the fact that there is a secret 50 dollar deposit and they don't refund it back to you for 3-7 days .... I'm on the fourth and still nothing smmfh
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