Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
At this downtown Brooklyn hotel the rooms can vary widely in size, but all boast a sleek décor style. The entire area around the hotel is undergoing rapid transformation and a full-scale renewal.
Smoke free premises. 128 units, some two bedrooms. 19 stories, interior corridors. Bath: shower only. Accessibility (Call).
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 845 guests
Showing reviews 1 - 5 of 50
2.0
Anonymous
Poor
08-11-2017
Pros: Good location
Cons: 24 hour noisy construction on going next door
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location, staff and service
Cons: The room was a little smaller than I expected
5.0
Anonymous
Fair
08-11-2017
Pros: The proximity to stores and the train station.
Cons: Room was a bit claustraphobic. Control tap in shower was not very user friendly.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was great. Very Accommodating.
Cons: Poor maintenance of some room features: bed reading lights not working, safe not working, clock radio not set to the correct time and wasn't obvious as to how to reset it.
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: construction in neighborhood
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The staff did not know the parking rules on the street and received a parking ticket
5.0
Anonymous
Fair
08-11-2017
Pros: Unexpectedly quiet.
Cons: Size of Room: no space for luggage or even for two people to pass by in the entrance area.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room very small, but clean and comfortable. Hotel is near the Jay Street Metrotech Subway stop, which is convenient. Bar next door serves food until 2am and drinks until 4am, which is also handy.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The location and updated room
Cons: The room was very small that was unexpected
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff provides excellent service Clean room
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel was modern and clean, staff were professional and polite. I would definitely recommend this hotel and use it again. The champagne when you check in is a great touch. Restaurant food was very good and the Starbucks was convenient.
Cons: No met all my expectations
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: Small for the price per night.
5.0
Anonymous
Fair
08-11-2017
Pros: Good Location Staff very helpfull Specially hotel employee at the front Desk
Cons: Room to small
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great staff, close to Hoyt Metro stop, easy walk to Atlantic Ave. area with interesting shops and restaurants
Cons: Cannot use bathroom sink without closing the door
7.9
Anonymous
Good
03-12-2017
The hotel had some good...
Pros: The bar/restaurant next door and the hotel was located near stores and other restaurants.
Cons: Room was very small and the staff made a mistake on refunding a deposit
6.3
Anonymous
Pleasant
03-09-2017
Just Good Enough.
Pros: Hotel Indigo in Brooklyn was good enough to serve the purpose of my short business trip. A major plus was that it was very close to my office. I arrived pretty late in the evening and the staff was very friendly and professional. The room was clean and the bed was comfortable, which was adequate for someone who was in and out most of the time.
Cons: The biggest issue I had was the spacing (or lack thereof) and layout of the room. Smaller square footage is the norm in NY, but I felt like I was living in someone's cubical and could barely walk around or make proper space for my belongings. The first night, the TV was not working and the next morning, I found that the Keurig was broken. I must note that on both occasions, maintenance responded promptly and made repairs right away, but I was over it by the second instance.
10.0
Anonymous
Exceptional
03-08-2017
Nice place to stay would...
Pros: Excellent room
Cons:
7.9
Anonymous
Good
03-08-2017
Would definitely stay again.
Pros: Room was clean & generally comfortable. Good view too.
Cons: No kettle, or fridge. Quite small..
7.5
Anonymous
Good
03-07-2017
Decent size room for New...
Pros: The view was amazing and good location close to everything even on foot. Really appreciate the super hot water and the air conditioning unit worked great,could heat and cool room quickly.
Cons: Waiting on was annoying, but never had to wait longer than 10 mins. Would have liked another side table next to the bed as well.
5.0
Anonymous
Fair
03-06-2017
Passable
Pros: There are no vending machines
Cons: There are no vending machines
7.5
Anonymous
Good
03-06-2017
Very very small room.
Pros: The hotel was very nice. Staff was great.
Cons: The rooms are so small looks nothing like the picture.
2.5
Anonymous
Poor
03-06-2017
Very poor
Pros: nothing!
Cons: Very, very, bad customer service, cold rooms like u sleeping outside in cold. Heat works but doesn't heat your room at all. Location sucks unless u plan too shop a spend lots of money. wouldn't recommend this hotel to anyone. I won't be staying here again ever in future.
10.0
Anonymous
Exceptional
03-01-2017
Very very nice my wife...
Pros: It only 15min from my house I live in Brooklyn
Cons: Nothing
10.0
Anonymous
Exceptional
02-28-2017
Spacious 2 bedroom suite
Pros: Room was very spacious and comfortable, we loved the big shower
Cons:
8.3
Anonymous
Very Good
02-28-2017
Like the idea, but not...
Pros: Staff were helpful.
Cons: Sink faucets looked grand, but hard to figure out.
Remote missing and took a long time to get one.
Food at restaurant mediocre, example eggs lumpy, bacon shriveled, orange juice flat and canned tasting. But waitresses excellent.
Also lobby very unattractive. Looks like the architect was tired and ready to quit.
8.8
Anonymous
Excellent
02-27-2017
Fabulous
Pros: Great room, very quite, nice big bed. Kind staff.
Cons: The location of this hotel is terrible. If you are a tourist and new to visiting NYC I would definitely not come here. There is very little you can feel safe to walk to, it is a high crime area which is being renovated. The street has 3 hotels on it but other than that you are in a not so interesting area of Brooklyn.
10.0
Anonymous
Exceptional
02-27-2017
Exceptional
Pros: The place is absolutely gorgeous and the staff was very helpful and friendly. Also they had a beautiful terrace,gym, and bar it was a comforting experience.
Cons:
3.8
Anonymous
Poor
02-22-2017
Decent hotel
Pros: Cool looking lobby
Cons: Staff was not the friendliest. Did not get the room type we had booked.
4.2
Anonymous
Disappointing
02-21-2017
Disappointing
Pros: easily changed rooms, centrally located, in safe neighborhood.
Cons: telephone in room didn't work, shower leaked, coffee maker was broken, staff in the restaurant were rude, request for more towels ignored.
7.1
Anonymous
Good
02-21-2017
Good
Pros:
Cons: The guest in other rooms kept slamming the door disturbing our sleep
10.0
Anonymous
Exceptional
02-20-2017
Overall great stay
Pros: Everything...from restaurants being right down stairs and bar right across .... loved it!
Cons: Music can't be loud in bedroom
6.3
Anonymous
Pleasant
02-20-2017
Love the Indigo decor and...
Pros: Great location for my needs. Restaurant staff and food very good. Love the decor.
Cons: My reservation was not in place when I arrived (I was told by front desk staff this was a Booking.mom problem) and it took a long time to address it. Parking per the web site was $39/night but actually was $50/night and front desk staff were unable to address this.
While each of these things may legitimately been beyond the control of the front desk people, they did not handle professionally, taking too much of my time without solving my problem, and didn't seem to know what was going on. Instead of enjoyable, it was stressful. Faulty faucet in bathroom sprayed water at you.
10.0
Anonymous
Exceptional
02-20-2017
Recharged
Pros: The atmost here was as I expected
Cons: The room location didn't have a good view.
10.0
Anonymous
Exceptional
02-18-2017
Exceptional
Pros: I like everything
Cons:
9.6
Anonymous
Exceptional
02-17-2017
Exceptional
Pros: The front desk was really nice and the cards were really cool. I'd definitely book again.
Cons: If the housekeepers spoke a bit more english
10.0
Anonymous
Exceptional
02-17-2017
Exceptional
Pros: The breakfast was great wished that the vouchers were more money for two people because a $30 dollars voucher for two people can't get two meals! I love the hotel it's cute and chic!
Cons: The rooms are very small!
8.3
Anonymous
Very Good
02-14-2017
Nice Space in Brooklyn for...
Pros: The staff was very friendly and prompt when we needed service.
Cons: The property should provide a microwave in the common area space upstairs to heat up coffee or food. That was disappointing.
9.6
Anonymous
Exceptional
02-13-2017
A grand experience in a...
Pros: I like that they had a bar and restaurant on the property, also the wall murals gave the quaint hotel a sense of grandeur. Super comfortable beds, and the Smart TV made watching movies a theater-like experience. I would definitely stay here again!
Cons: Wish they had a microwave and fridge.
10.0
Anonymous
Exceptional
02-11-2017
Very friendly staff
Pros: The room was lovely and very clean. Breakfast was delicious.Would recommend it. Hope to go back
Cons: No faults
10.0
Anonymous
Exceptional
02-11-2017
I enjoy my stay and...
Pros: I love the view of my room.
Cons:
7.5
Anonymous
Good
02-09-2017
Good
Pros: Room was Clean
Cons: My room was too smart and u
9.6
Anonymous
Exceptional
02-07-2017
Awesome find!
Pros: Room was nice and bright. Was on the 15th floor with great views. Staff was very professional and helpful. Will book again.
Cons: Not great if you drive hard to find parking!
5.4
Anonymous
Fair
01-26-2017
Hotel indigo- or hotel overpriced?
Pros: Good food but way too expensive for the amount we received. Decent staff.
Cons: Over priced. Room too small. Uncomfortable bed. Food too expensive for the amount we received. 100 dollar deposit- for what? There wasn't anything to even take or damage that wasn't nailed to the floor. The lights didn't work. Fire alarm test kept us up all night and was very upsetting.
7.9
Anonymous
Good
01-25-2017
Good location and good hotel
Pros: Room was clean and well decorated.
Staff was very helpful and friendly
Cons: Room was extremely small. Barely enough room to turn around
5.4
Anonymous
Fair
01-25-2017
Much to be desired
Pros: Clean linen and great customer service.
Cons: Very small rooms and all I heard was the rings on the construction site next door making noise.
9.6
Anonymous
Exceptional
01-24-2017
Money well spent
Pros: The location,!8it want for from subways
Cons: Wasn't from the mall
5.0
Anonymous
Fair
01-22-2017
False advertising of paying at...
Pros: Shower
Cons: The space of the room. No movement, everything was a close in space.
4.6
Anonymous
Disappointing
01-21-2017
Step up
Pros: The bed
Cons: The noice!!!!!
8.3
Anonymous
Very Good
01-17-2017
Very good
Pros: I loved everything about it thank you for the service
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