Guest rooms feature stylish décor in hues of red and gold with large desks. Many also have oversized walk-in showers in the spacious bathrooms. King rooms feature a sofa bed. Rooms with two queen beds are spacious, with a second storage closet and an easy chair that pulls out into a twin-size sleeper. A few one-bedroom suites are available, with a pull-out sofa and wet bar with a mini-fridge and microwave in the living room, plus a king bed in the bedroom. The lobby café serves breakfast and light dinner fare. Looking for a spot to relax in the evenings? Try the lounge seating around the fire pit on the patio. In addition, the well-equipped fitness center offers cardio machines outfitted with individual TVs and free weights.
Smoke free premises. 139 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 3 mi.
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 45 guests
Showing reviews 1 - 5 of 31
7.5
Robert
Good
mature couple
09-22-2016
Pros: Location and Amenities
Cons: My key didn't work the first two times
10.0
Kimberly
Exceptional
solo traveller
08-25-2016
Pros: Staff were very pleasant & flexible with our uncertain schedule.
Cons: Business Center should have a color printer. The one available there was black & white only & I needed to print a presentation.
10.0
Michael
Exceptional
mature couple
08-23-2016
Pros: The room was clean and very comfortable and just as expected. The staff was kind and very helpful.
Cons: The check in process was not smooth. The hotel could not find our reservation. The staff had to pull the manual copies of the reservations and when it was found, it was determined that Booking.com had spelled my last name incorrectly, which is why it could not be found on the computer. This was very inconvenient and time consuming.
6.7
Joe
Pleasant
mature couple
08-02-2016
Pros:
Cons: Housekeeping - did not clean coffee pot or restock coffee supplies
Housekeeping - use flat sheets on bed but did not fold edge of sheet under mattress . Just sloppy
Mini fridge - now with a timer, guest needs to turn on fridge every two hours. Annoying and petty , Mariott
9.2
Anonymous
Wonderful
young couple
08-02-2016
Pros: It is the favorite chain hotel in our trips and has never disappointed us!
Cons: I wish if there was a microwave in the room and breakfast was included!
8.8
Dilukj
Excellent
family with young children
07-12-2016
Pros: It's an excellent and well maintained facility. Close to the airport and 30mins away from Niagara falls.
Cons: Not enough staff to handle orders at the bistro on a busy day. Waited for more than 45 minutes to receive our plates and still they forgot to serve all things we had ordered. We waited for an hour and complained. They apologized for their delay and processed our refund. So if you are in a tight schedule, it's better to avoid eating from the bistro. There are plenty of fast food chains near by.
7.9
Edgar
Good
family with young children
07-08-2016
Pros: Room was big, beds comfortable. Friendly staff.
Cons: Found clothes from a previous guest on a drawer
10.0
Rebecca
Exceptional
review category group of friends
06-27-2016
Pros: Close to airport, easy access to return car rental
Cons: No sauna
10.0
Lori
Exceptional
family with older children
06-04-2016
Pros: They were very helpful
Cons:
4.6
Mohammed
Disappointing
young couple
06-01-2016
Pros: Nothing
It is look like a motel in a high quality
Cons: The breakfast
7.5
Anonymous
Good
family with older children
05-24-2016
Pros: Excellent
Cons:
10.0
Jane
Exceptional
family with older children
02-25-2016
Pros: A 2-queen room was perfect for us. Very comfortable beds and pillows. Clean, friendly. Lovely pool area with spa.
Cons:
5.8
Michael
Okay
solo traveller
02-21-2016
Pros:
Cons: TV remote did not work. TV did not receive all channels. Shower head and pressure was poor. Room temp was difficult to get to a constant.
9.6
Katelynn
Exceptional
young couple
02-14-2016
Pros: The bed was wonderful!
Cons: There was nothing that I didn't like
9.2
London
Wonderful
solo traveller
02-10-2016
Pros:
Cons: I didn't like the fact, as a steady customer of booking.com, that I didn't receive the best value. Three other associates of mine traveled the same time, to the same hotel, and received a rate of 112 plus tax, while I was charged 154 plus tax. I did make a call to customer service to express my concerns but was disconnected in the process (hopefully not intentional). I only found out their rate during turn in of our company receipts. I called with the hopes of Booking.com making and adjustment and giving me the best value but to no avail. Unless you can make adjustments to my stay, I will discontinue using booking.com and alert my associates as well.
9.6
John
Exceptional
mature couple
12-27-2015
Pros: We liked the location, how nice hotel was.Would stay again, able to get a hardy Breakfast in morning. Very quiet being so close to Airport, would never know. Hot tub was clean and comfortable.
Cons: Didn't like that there wasn't a program guide on Tv ,to see what shows were on.
7.5
Angela
Good
family with young children
12-09-2015
Pros:
Cons: Shuttle stopped running to early and another hotel stutte brought us back to our hotel
7.9
Nichole
Good
family with young children
10-12-2015
Pros: Pool was nice, staff helpful
Cons: The fact that you can see through the glass from the street to the pool.
8.0
Girish
Very Good
Family with Young Children
08-19-2015
Pros:
Cons: Air conditioner in room was not very effective. It was not able to maintain room temperature consistently and that was very disturbing for sleep.
10.0
Victoria
Exceptional
Family with Teens
08-18-2015
Pros: Very friendly and very convenient. Rooms are always clean and comfortable. Pool and fitness center are up to date and clean as well.
Cons: No sit down restaurant on site.
9.6
Florida
Exceptional
solo traveller
08-10-2015
Pros: Hospitality services were grand. Bed was super comfortable. Shuttle to airport was timely.
Cons: Would have loved room service. Came in exhausted. The Asian chicken salad had mostly cabbage in it. I would have prefered more peanuts, vegetables and a less chile-vnegary dressing, and more chicken for the price. The showerhead needed updating.
10.0
Elizabeth
Exceptional
solo traveller
08-07-2015
Pros: Would absolutely stay there again!
Cons:
10.0
Mrk
Exceptional
family with young children
07-12-2015
Pros: I came here to relax.. I got more than what I anticipated.. awesome place.. I am coming back again
Cons:
9.6
Anonymous
Exceptional
solo traveller
06-16-2015
Pros: The cleanliness of the room. Also, the staff was very courteous.
Cons: For that money, there should be a free continental breakfast.
8.8
Terrilyn
Excellent
family with older children
05-26-2015
Pros: The room was very nice and bed was great!
Cons: The hotel was very loud. There were a couple of sports teams and the children were running all through the hotel in lobby and hallways. They should have had security to keep this reigned in. Parents were in lobby and just allowed their kids to run wild.
8.8
Barry
Excellent
family with young children
03-10-2015
Pros: Great and friendly staff
Cons: Could not find my reservation for about 20 minutes on check inn
8.3
Mary
Very Good
mature couple
03-10-2015
Pros: The facility was nice and convenient for our purposes. The reception staff was excellent.
Cons: Our bef linens were rumpled and the fitted sheet was not even completely on the mattress. We stayed two nights and it did not improve. The bar tender did not know how to make a martini. I thought the drinks and food were expensive for the items provided. We had dinner at a nearby restaurant for about $5 more than the cost of a glass of wine and a martini. The restaurant was excellent.
6.7
Olivia
Pleasant
review category group of friends
12-24-2014
Pros:
Cons: No breakfast
10.0
Mmh69
Exceptional
review category group of friends
12-16-2014
Pros: Particularly staff at front desk, very funny, made sure we had everything we needed. Room was very clean, which out of everything means the most. Ate dinner at the little bar area and the food was very good.
Cons:
9.6
David
Exceptional
review category group of friends
12-16-2014
Pros: Friendly staff with a beautiful receptionist named Amanda. Very welcoming hotel
Cons: The gym was too small but what could you expect really
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