These spacious rooms have attractive décor with soft duvet bedding, large desks, easy chairs and upgraded single-serve coffeemakers. Standard rooms offer either a king or two double beds. Junior suites have a pull-out sofa and second TV in the living area, which is separated from the bedroom area by a short hallway but not a door. The fitness center is well equipped with an array of cardio and weight-training machines, and the indoor pool is larger than typically found in hotels these days. It's actually long enough to swim a few laps! The casual lobby café serves breakfast and dinner.
158 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 78 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was very nice.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff at the hotel were absolutely amazing. They did an outstanding job!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: All Staff were very helpful with any need from conversation to meals to directions to help with installing batteries! Thanks so much for making our stay great!!
Cons:
10.0
Anonymous
Exceptional
08-08-2017
Exceptional
Pros: Easy access to the airport and a quick 30 min to Niagara Falls
Cons: Extra charge for breakfast
8.3
Anonymous
Very Good
08-01-2017
Enjoyable
Pros: Shuttle to and from airport. Ted was good driver.
Cons: No complaints
7.5
Anonymous
Good
06-25-2017
Good
Pros:
Cons: Leftover candy and wrappers under the bed
7.1
Anonymous
Good
06-19-2017
Good
Pros: Staff very friendly
Cons: Asked for handicap room with roll in shower, only had handicap room no rollin showerafter I had made 2 calls to the actual hotel to request roll in shower
7.5
Anonymous
Good
03-06-2017
Good
Pros:
Cons: People beside us and above us were very loud.
10.0
Anonymous
Exceptional
02-01-2017
Everyone was remarkably cheerful despite...
Pros: All Staff extra friendly. Went out of their way to be helpful. We are writing a separate email of commendation for one of your reception staff
Cons: Ask God to get rid of the rotten weather! Lake effect snow, wind, ice and cold temperatures are hard on us old wimps!
9.2
Anonymous
Wonderful
10-10-2016
Overall...Excellent stay! Would stay there...
Pros: They accommodated for any additional request we had like extra pillows blankets etc. Great customer service.
Cons: Limited bottle of water bottles for H honors members. The staff at front desk told me my reservation would be charged already bc I booked with a third party but I was told I could pay at the end of my trip as my booking was just a reservation. The staff member made a mishap bc I was in fact able to pay at the end bc I wanted to pay with a different card. Not all third parties require pre-payment I guess. I asked staff about the American falls and they were not as familiar with the local attractions. Would be good for staff to be knowledgeable of local attractions, restaurant recommendations etc.
7.1
Anonymous
Good
08-23-2016
Good
Pros: Location
Cons: price
10.0
Anonymous
Exceptional
08-19-2016
My family and I had...
Pros: The size of the room and the bathroom was PERFECT!
Cons: There was nothing that I didn't like.
8.8
Anonymous
Excellent
08-07-2016
Comfie rooms, but no free...
Pros: Nice, fluffy pillows & great down comforters.
Cons: It was not made clear that breakfast wasn't free. We were quite shocked to find out we owed $35 plus. Most hotels have free breakfasts. Won't be staying at a Hilton again.
9.6
Anonymous
Exceptional
08-02-2016
Enjoyed staying at this location
Pros: Service , staff and location .
Cons: Water drain in bath tub was backed up , water takes forever to go down while taking a shower .
10.0
Anonymous
Exceptional
08-02-2016
Exceptional
Pros:
Cons: Buffet breakfast could be better.
8.8
Anonymous
Excellent
08-02-2016
Fabulous
Pros: great service, clean room and amenities
Cons: poor internet service in the room
7.1
Anonymous
Good
08-02-2016
Good
Pros: Cleanliness & staff
Cons: Noisy fan outside my room drying a wet carpet. Hot water tap in bathroom not easily ramped up to heat status.
7.9
Anonymous
Good
07-28-2016
Last minute unexpected stay
Pros: The staff were fantastic. Wonderful people. Great bed. Nice toiletries. Nice pool and fitness center.
Cons: The furniture in the suite wasn't super comfortable, especially the sofa. The room was very dark, even with windows open. The breakfast was great, but it cost an additional $11. At the rate your paying for the hotel, breakfast should be free. Other hotels have a free breakfast.
8.8
Anonymous
Excellent
07-05-2016
Fabulous
Pros: Big and clean pool
Cons: Bathroom doesn't have ventilation and miss some air there
5.0
Anonymous
Fair
02-18-2016
Not worth the money!
Pros:
Cons: Room was next to entrance and exit door. Door was slamming closed.all night.
10.0
Anonymous
Exceptional
11-30-2015
Front desk to room to...
Pros: Warm and friendly service.
Very good restaurant.
Cons: Nothing.
There was not anything not to like.
10.0
Anonymous
Exceptional
11-10-2015
We're coming back!!
Pros: beautiful place
Cons:
10.0
Anonymous
Exceptional
10-13-2015
Making our vacation wonderful
Pros: The staff was extremely nice and helpful. We were able to leave our car there and take a shuttle to the airport. The shuttle drivers were also extremely nice
Cons: Can't think of anything
6.7
Anonymous
Pleasant
10-11-2015
Too lazy to accommodate late...
Pros:
Cons: No food or alcoholic beverages available when we checked in at 10:36pm. Late, yes but food and a glass of wine should have been available. Surly manager didn't even look up. Waitress said we just closed. No effort to accommodate at all. Signs said open 'til 11:00pm!
9.2
Anonymous
Wonderful
09-20-2015
Great location for leaving from...
Pros: Great location for leaving from Buffalo airport.
Cons: Bed was not comfortable. We both woke up with sore backs and did not sleep very well.
5.8
Anonymous
Okay
08-28-2015
Bed was bad
Pros: Location, decor was great.
Cons: Bed was uncomfortable, I called down and complained. The staff didn't seem to care. Restaurant was closed for lunch
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