Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This hotel is situated just minutes away from the airport and just a short distance from many of the area attractions and restaurants. Rooms are modern in design and feature Keurig coffeemakers.
Smoke free premises. 155 units. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 243 guests
Showing reviews 1 - 5 of 50
6.0
Verified Hotel Guest
Pleasant
Solo Traveler
10-20-2017
Pros: Breakfast was good. Super close to airport.
Cons: Waited 10 minutes for someone to come to the desk for check in. Dead fly smashed on window guts and all. TV in room didn't work
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-20-2017
Pros: Choice of bed configuration, indoor pool, on-site restaurant, on-site washer & dryer.
Cons: TV's locked so no additional inputs and TV remote not very functional, free wifi for only 15 minutes without rewards membership, free wifi not high speed.
10.0
Rodney
Exceptional
Family with Young Children
10-20-2017
Pros: You have an absolutely wonderful and helpful staff.
Cons: Nothing
10.0
Cindy
Exceptional
Traveling as Couple
10-20-2017
Pros: Very friendly and accommodating staff. Great Hotel.
Cons:
10.0
Dennis
Exceptional
Family with Teens
10-20-2017
Pros: I loved it there and hope to go back
Cons: No
8.0
Kevin
Very Good
Business Traveler
10-20-2017
Pros: Amenities
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
10-20-2017
Pros: design and decor is current and compelling, staff exceptionally welcoming even at 2:30am. They had e menu for a delivery place that was DELICIOUS: chicken parm sandwiches. Breakfast was great too. Nice facilty, so close to airport it was terrific.
Cons: just that the refrigerator was not checked and there was a half full liter bottle of Pepsi in it but the staff offered to buy us breakfast to compensate. Otherwise the place was clean and tidy.
10.0
Kathy
Exceptional
Traveling as Couple
10-20-2017
Pros: They were very friendly treated us like we were important and quickly helped us if we asked a question.
Cons: Absolutely nothing.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-20-2017
Pros: everything
Cons: can't think of a thing
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
10-20-2017
Pros: Clean updated room.
Cons: Staff was not very hospitable. I was surprised breakfast was not included.
9.0
Thomas
Wonderful
Traveling as Couple
10-20-2017
Pros: clean, up to date.
Cons: we were charged $50.00 on a hold and our credit card threatened to shut off the the credit card as they thought it was a bogus charge.
7.0
Robert
Good
Traveling as Couple
10-20-2017
Pros: Location is great. Nice redecorated lobby. Staff was friendly and efficient.
Cons: Twelve dollar breakfast was not much better than the free breakfast buffets at many other similar hotels. Walls are not very well sound proofed - would recommend an end room to keep the noise level down.
10.0
Verified Hotel Guest
Exceptional
10-20-2017
Pros: All the staff were friendly and very helpful
Cons: Restaurany, while convenient, was a bit pricey.
3.0
Robert
Poor
Business Traveler
10-20-2017
Pros: location
Cons: The room temperature fluctuated big-time. The thermostat was set at 68 degrees, and the heating/cooling unit would reach that, but then it would heat back up to 73 and stay for awhile, then the cooling would kick back on and slowly go back to 68 - BAD!
10.0
Roger
Exceptional
Group Traveler
10-20-2017
Pros: Nice, clean, close to airport
Cons: Neighbors were noisy at 4:00AM. Thin walls, I think.
7.9
Anonymous
Good
solo traveller
10-09-2017
I enjoyed my stay -...
Pros: Bed was really comfy
Cons: Elevator is slow
7.9
Anonymous
Good
young couple
10-04-2017
Reception staff were very accommodating.
Pros:
Cons: Toilet ran during the night. We did not call for maintenance.
Cons: no bar soap, do not like to wash my face with shower gel, trash liners too small. no complimentary breakfast and no queen beds.
4.6
Julie
Disappointing
family with young children
09-30-2017
will look into other hotels...
Pros: Front Desk people were very nice. restaurant facility and people not so much. Specially rude cook
Cons: front desk girl the night of arrival.
8.8
Melissa
Excellent
solo traveller
09-20-2017
Fabulous
Pros:
Cons:
10.0
Wayne
Exceptional
young couple
09-19-2017
I wish all of my...
Pros: This hotel had been recently renovated, especially well done in the entry/common areas. The room had also been updated but the overall changes were not as well done as the common areas. The staff was outstanding...as good as or better than any I have ever experienced, and I am 73 years old and have traveled extensively all over the world.
Cons: Nothing!
6.3
Christina
Pleasant
young couple
09-18-2017
Pleasant
Pros:
Cons:
5.8
Bob
Okay
young couple
09-17-2017
Have had better.
Pros: The Bistro concept should be scrapped. At "happy hour" the young lady tending bar didn't know how to open a wine bottle. The following morning at breakfast (overpriced) the two people doing the cooking/serving were overwhelmed and didn't seem to know much about what they were doing. A nice self-serve breakfast would have been appreciated far more.
Also, the hotel signage allowed us to drive past it twice without seeing it. Otherwise things were good.
Cons: Food-bar selection, service and pricing. Also competent staff in that area.
10.0
Rachael
Exceptional
solo traveller
09-05-2017
Exceptional
Pros:
Cons:
8.8
Douglas
Excellent
family with young children
09-04-2017
Fabulous
Pros:
Cons:
7.5
Shahbaz
Good
family with young children
09-04-2017
Good
Pros: Good staff
Cons:
10.0
Michelle
Exceptional
family with young children
09-03-2017
Exceptional
Pros: The bed and bedding were amazing. I slept like a rock. Friendly staff. The shuttle driver at 5:30 AM was amazingly upbeat and helpful for the time of morning.
Cons:
10.0
Frank
Exceptional
review category group of friends
08-29-2017
Exceptional
Pros:
Cons:
9.2
Kara
Wonderful
family with young children
08-27-2017
Superb
Pros:
Cons:
3.8
Michael
Poor
solo traveller
08-27-2017
Poor
Pros: I stayed there the night I flew out. It was a nice place. When my return flight landed I called and asked them to pick me up. This was 1.15 am. I was told they didn't have a room for me even though I held it with credit card. They found me a room in another's establishment but not where I booked
Cons: Not sure if staff is overworked but seems to be quite overwhelmed at desk
9.2
Joseph
Wonderful
young couple
08-22-2017
This hotel made our quick...
Pros: The bed was very comfortable with quality linens. A spacious room, quiet, and relaxing. The Keurig coffee maker made a good cup in the morning. There was a microwave, which is usual for this quality of room. The staff was accommodating and pleasant, the shuttle from/to the airport saved us a day for the car rental and it was quick. Location for us was perfect.
Cons: The three bottles of wine (empty) in the entrance gave the impression they served a wine hour, which they didn't.
6.7
Robert
Pleasant
young couple
08-19-2017
Ok
Pros:
Cons:
10.0
Gregg
Exceptional
young couple
08-18-2017
Exceptional
Pros:
Cons:
8.3
David
Very Good
young couple
08-17-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
08-15-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
08-14-2017
Good
Pros:
Cons: There were a few places where cleanliness could have been improved. Dried contact lens on phone handle and in the bathroom sink.
9.6
James
Exceptional
solo traveller
08-11-2017
Convenience and efficiency
Pros:
Cons:
5.8
Traveler
Okay
young couple
08-10-2017
Not satisfied
Pros: Bed was comfy, nice having HBO, bathroom shower had pressure, frig is always nice.
Cons: The Jacuzzi always has issues, this time water was cold didnt heat up. The kerig coffee was all decaf no regular. Was up at 330 so no time to get exchange. Never get wake up call in past 2 years. I have to rely on my own clock but like back up. You take great food off menu and leave expensive dull food.
My husband and I have used this hotel for 4 or 5 years and it just gets worse. Sorry to say we won't be back.
10.0
Dianne
Exceptional
young couple
08-08-2017
Exceptional
Pros:
Cons:
8.3
Tamatha
Very Good
family with young children
08-08-2017
Very good
Pros:
Cons:
2.9
Ronald
Poor
review category group of friends
08-07-2017
Very poor
Pros: There was a broken toilet on the first day and a power failure which forced us to leave the next day at 8pm. Never again.
Cons:
7.5
Margot
Good
solo traveller
08-07-2017
Good
Pros: Best room I've had for an airport layover and just minutes from he airport. Perfect place if you ever need an Albany airport crash pad.
Cons:
9.6
Deborah
Exceptional
family with young children
08-06-2017
Exceptional
Pros:
Cons:
6.3
Andria
Pleasant
family with young children
08-06-2017
Sleepless night and not because...
Pros: Covenience to the location I was visiting.
Cons: I booked with a "pay at location" rate, only to be told that it had already been prepaid, and not able to change what card I wanted to use.
On the surface the room was clean and in good working order, until I started settling in. There were sticky rings, from beverages on the nightstand and dresser, the clock did not work, no shampoo in the bathroom and there was snot smeared on the headboard. While that was gross and inconvenience, the non-stop rattling from the air conditioning and the running toilet, made it impossible to sleep. I was traveling with a child, so I didn't want to have workers in the room trying to fix in the middle of the night. When I told the front desk at checkout, as a courtesy for the next person, again I was told that because it was through booking.com, they were limited on what they could do. Never heard from the manager, as an attempt to discuss.
2.5
Nocholas
Poor
family with young children
07-31-2017
Don't recommend
Pros:
Cons: The hot tub was broken the main reason for booking the place. Got in room and toilet was broke took a couple hrs to get someone to look at it. The double bed are like singles. And the pool is big enough to acomidate maybe a single level hotel not a 6 floor hotel
9.6
Hiram
Exceptional
family with young children
07-31-2017
Exceptional
Pros:
Cons: Pillows were awful
9.6
Irene
Exceptional
solo traveller
07-29-2017
Extremely convenient to the airport,...
Pros: Very clean, very convenient, really nice staff.
Cons:
7.5
Parmelia
Good
young couple
07-19-2017
Good
Pros: the people were very friendly. food was excellent.
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