Comfortable suite like accommodations that are spacious and offer a comfortable home-like decor. A full hot breakfast and other amenities are offered. Guests are invited to enjoy a complimentary social hour on Monday through Thursday from 5:30-7pm.
Smoke free premises. 83 kitchen units, some two bedrooms. 2 stories, interior corridors.
complimentary and valet laundry, airport transportation, area transportation-within 5 mi.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 184 guests
Showing reviews 1 - 5 of 50
5.0
Leslie
Fair
family with older children
09-23-2016
Pros: They had a pool. The front desk people were nice.
Cons: Inconsistent cleaning. Phone didn't work properly.
10.0
Sandra
Exceptional
young couple
09-23-2016
Pros: Provides evening social snacks Mon-Thu, and a nice breakfast including both hot and cold selections. Great rooms! Bedroom, living room area, and full kitchen. Bed was comfortable. Property was quiet.
Cons:
6.7
Patricia
Pleasant
young couple
09-21-2016
Pros:
Cons: There was a woman (dark curly hair) that was VERY unfriendly. She ran the breakfast service while we were there and stared down everyone in the dining area in a very unwelcoming way. It ended at 9 AM (wayyyy too early, we and many others we noticed missed it twice) and the morning we woke up early so as not to miss it we noticed her taking away the waffle station BEFORE 9 AM , just as a group with children was crossing the room to use it. TACKY! She made us feel very uncomfortable, not someone that should be working in the service industry. There was an older woman with short hair running the desk one evening that was soooo nice and pleasant, really liked her.
7.9
Helen
Good
family with older children
09-16-2016
Pros: Room was quite large and so was the bathroom. Everything was spotless, fresh and clean. Very quiet yet close to things via car.
Cons: Bed was ok but not super comfy. Breakfast was pretty blah...nothing interesting or tasty.
10.0
Andrew
Exceptional
young couple
09-12-2016
Pros: I have stayed at this property many times. Each time I am reminded how much I love this place. Staff are amazing and the rooms have everything you could possibly want. Even cook meals while I am there.
Cons: It was 90 degrees outside on Saturday and the pool was closed for the year. Apparently the hotel is directed to do this by the city or state.
Went to Green Lakes State Park which was beautiful.
6.3
Daniel
Pleasant
young couple
09-06-2016
Pros: Location, size of room
Cons: Toilet didn't worl properly, cleanness of the room, leaking bathroom sink
10.0
Alfred
Exceptional
young couple
09-01-2016
Pros: room size was out-standing,staff was excellent,would recommend to all.
Cons:
10.0
Thomas
Exceptional
young couple
08-31-2016
Pros: Felt like a comfortable small apartment.
Cons:
7.5
Paul
Good
family with young children
08-30-2016
Pros: Breakfast was more than advertised, which was continental. To me that typically means pastries, fruit, juice, coffee, etc. This breakfast was serve yourself but included some form of eggs, meat, variety of breads for toasting, pastries, juice, waffles (grill to make your own), cereals and coffee, tea, etc.
Bathroom was clean and well stocked. Rooms spacious with living area and kitchen.
Cons: Rooms were spacious but a little worn looking. Had either a slightly musty or stale cigarette odor (even though it was non-smoking). Room service was a little rushed (incomplete) but they were friendly.
3.8
Monica
Poor
mature couple
08-28-2016
Pros: The open room and the kitchen facilities!
And location!
Cons: The rooms have to be remodeling. The paint is old, the walls has to be paint, front doors change for new ones and the furniture are dirty and old! I use towels to protec me from the stains etc of the chair or sofa!
The air conditioner unit from the room is full of dust blowing into the air. They have to dust and clean the unit at least from outside !
The maid who mas in charge of my room, forgot to leave my coffe, etc.
For the price we pay, the condition of the room and the low service, I am not happy at all.
10.0
John
Exceptional
mature couple
08-28-2016
Pros: Our ac was not producing cold air. We spoke to manager and he immediately had mx come in and GIVE us a NEW Air Conditioner.
Breakfast was well organized, great variety
Staff was outstanding. Total customer oriented, willing to help. THEY CARED!!!
Laundry was superb.
Cons: None, you nailed it.
4.6
Samir
Disappointing
family with older children
08-27-2016
Pros: Staff was friendly but needed proper leadership oversight to keep track of time.
Cons: The rooms were dirty. Even the non smoking room had stale smoke smell. The AC was very loud and did it respond to the thermostat. So either we were freezing cold or warm and stuffy. The breakfast buffet was okay. They would start taking the food away half hour before the close time. They did the same for the evening reception. We reached at 6:40 and they had already cleaned out the food. When we complained, they showed us couple of plates with nachos as if giving food to homeless.
10.0
Thomas
Exceptional
mature couple
08-23-2016
Pros: Everything was excellent.
Cons: There was not anything to complain about.
10.0
Gary
Exceptional
mature couple
08-16-2016
Pros: Very clean, modern room.
Cons: Nothing
9.2
Jean
Wonderful
solo traveller
08-14-2016
Pros:
Cons: everyone was smoking on the patio and by the pool, making me a bit of a prisoner inside.
5.0
Joseph
Fair
mature couple
08-02-2016
Pros: The rate and location were good. Comfy bed and convenient kitchen.
Manager adjusted the rate for the problems described.
Front desk staff was very accommodating.
Good parking.
Cons: Housekeeping was remiss--unserviced for two days out of the four. We had to get towels, etc from front desk. Locked out night before departure. Glass shards on bathroom floor after second day's cleaning. Dirty carpeting/upholstered furniture. Dust on headboard and in every corner of floor.
10.0
Virginia
Exceptional
mature couple
07-29-2016
Pros: Clean spacious room
Cons: Nothing all good
9.6
Keith
Exceptional
review category group of friends
07-19-2016
Pros: food was excellent, the dip for the fruit was great.
Cons: clean up under/behind the furniture could be better
9.6
Carol
Exceptional
mature couple
07-04-2016
Pros: Comfortable suite, bed; quiet & good breakfast.
Cons:
8.3
James
Very Good
mature couple
07-01-2016
Pros:
Cons: one elevator.
9.2
Carolyn
Wonderful
mature couple
05-31-2016
Pros: Welcome drink and snacks were well received. Well equipped kitchen and spacious accommodation.
Cons:
10.0
Favorably
Exceptional
mature couple
05-26-2016
Pros: The personnel at the reception Lobby were very nice and helpful. Breakfast was good, clean and constantly filled up. Rooms were excellent size for the price.
Cons: Room service was late so we got out and when we came back rooms were not cleaned yet. since we stayed in during the afternoon, we had to decline cleaning.
9.6
Nc
Exceptional
mature couple
05-21-2016
Pros: We enjoyed having the separate bedroom. Kitchen was a bonus although we only used the refrigerator. Pleasantly quiet.
Cons: We were not informed the times that breakfast was available and missed it by a few minutes. Small counter area around bathroom sink.
9.6
Elizabeth
Exceptional
mature couple
05-16-2016
Pros: Bed was great. Liked the idea of the full kitchen even though we did not eat in it. Liked the separate bedroom. Will certainly rebook in the future. Location was ideal for us as we previously lived in north syracuse. Close to truway
Cons: Housekeeping was great until our last day. Not pleased. Otherwise everything was great
10.0
Alexander
Exceptional
solo traveller
04-25-2016
Pros: excellent location. excellent front desk staff. excellent housekeeping. absolute epitome of excellent services and amenities.
Cons: t=I wasn't there longer.
9.6
Rachel
Exceptional
review category group of friends
04-22-2016
Pros: it was like a small apartment and we had TV on demand which was great.
Cons: nothing!
5.8
Yvonne
Okay
mature couple
04-20-2016
Pros: Very good breakfast included in the room price and on property.
Cons: The hotel is not located close to anything, and although we requested a roll-in shower, we received only an accessible bathroom (grab bars) with shower in the tub (not useful for my husband). No automatic door opener, which makes unloading and loading of the car very difficult. As a stopover en route to home it was fine. We ordered from the recommended Order Inn menu (no restaurant facilities onsite). It too over 1 hour to get the food and the hamburger was not edible ... no taste, previously frozen beef, and strange consistency. Not recommended!
7.1
Paul
Good
solo traveller
04-18-2016
Pros: very quiet, friendly staff, comfortable and roomy
Cons: there was a smelly bag of trash under sink when I checked in. otherwise, all good
7.5
Robert
Good
family with older children
04-17-2016
Pros: Price was great
Cons: Sheets could have been more fresh or newer sheets used
9.6
Nellie
Exceptional
solo traveller
04-16-2016
Pros: yes
Cons: all of it ,specially the kindness i was met with
9.2
Robert
Wonderful
mature couple
04-09-2016
Pros: The rooms are fantastic for the price, living area, full kitchen and separate bedroom. Nice!
Cons: Could be more variety in hot breakfast. Powdered scrambled eggs and bacon gets old quick.
9.6
Hugh
Exceptional
solo traveller
03-13-2016
Pros: comfy large bed, in a room by itself.
quiet sleeping, little interference from other
guests. clean overall. kitchen is a nice touch.
Cons: the Maxwell House coffee. a better grade of bean coffee would be outstanding.
10.0
Tanarat
Exceptional
solo traveller
03-11-2016
Pros: every thing so good.
Cons:
8.3
Missis
Very Good
family with older children
03-08-2016
Pros: Nice breakfast, comfy bed, good location
Cons: very noisy fridge, shortage of utensils and plates/caps
9.6
Spencer
Exceptional
family with older children
03-01-2016
Pros: Breakfast was yummy. Room was spacious and super clean.
Cons: The light above mirror in bathroom buzzed loudly when on.
10.0
Amy
Exceptional
solo traveller
03-01-2016
Pros: The spacious suites, kitchen amenities and fitness room.
Cons: Everything was great!
7.1
Sara
Good
family with young children
03-01-2016
Pros: Comfortable beds, spacious rooms, easy to get to, free laundry facilities, ample parking
Cons: there was garbage in the cabinets above the counter from previous guests. The pans were beat up. Twice we were left without trash bags or toilet paper. Some black mold forming on the walls around the sprinklers.
9.6
Duane
Exceptional
family with older children
02-25-2016
Pros: We enjoyed the size of the suite, the cleanliness, the amenities, and the 3 TVs. The staff was accommodating to our large party and very friendly. A high value stay for a low price. The hotel was very quiet.
Cons: We could not get the heaters to lower. We sweated all nigh long.
10.0
Diane
Exceptional
solo traveller
02-17-2016
Pros: LOCATION, VALUE, AVAILABILITY, COMFORT AND AMENITIES.
Cons: SYRACUSE IS TO DARN COLD AND WINDY...
10.0
Colleen
Exceptional
solo traveller
02-17-2016
Pros: This is not my first time here. What I am most impressed with is the friendliness of the staff members at the check-in desk! They set the tone for a comfortable stay.
Cons:
6.7
Blake
Pleasant
mature couple
02-16-2016
Pros: Price, location, breakfast
Cons: musky smell in room, hallways dirty and beauty looking
10.0
Lisa
Exceptional
mature couple
02-16-2016
Pros: bed comfortable, love the kitchen option and the separate sleeping area. we have stayed several times in this particular location, always our 1st choice.
Cons: the couch has seen better days....uncomfortable to sit in, so we used the computer chair and the plush chair instead.
9.2
Linda
Wonderful
mature couple
02-16-2016
Pros: The room W/ kitchen was so nice, bedroom separate, very pleasantly surprised.
Cons: The powdered scrambled eggs.
7.9
James
Good
solo traveller
02-12-2016
Pros: Cresthilll is comfortable and roomy.
Cons:
9.2
Richard
Wonderful
family with older children
01-17-2016
Pros: The room was very comfortable and spotless. The Hotel through out was very clean and organized. The staff was courteous and friendly.
Cons: Everything was really great, breakfast could have offered a bit more options, but it wasn't a big deal.
10.0
Mike
Exceptional
solo traveller
01-11-2016
Pros: This hotel is the best!
Cons: Nothing
8.8
Robert
Excellent
mature couple
12-01-2015
Pros: Good, safe location, Nice sized rooms with plenty of space to relax away from the bedroom. Room was clean and comfortable with very little outside noise. Breakfast was pretty typical, mostly carbs but some protein. At least there were a couple of hot items.
Cons: Not a huge deal, but given all the plusses we were surprised by the lack of attention to details - such as squeaky doors, a very noisy faucet in the bathroom, only one coffee packet and only one coffee mug. Little things that, if corrected, would have made the stay just that much nicer.
8.8
Peng
Excellent
family with young children
11-29-2015
Pros: Convenient location near the highway to spend the night. Spacious rooms.
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