DoubleTree by Hilton Hotel Syracuse

AAA Inspector Rating
8.7
Very Good
45 Guest Ratings
6301 SR 298
East Syracuse, NY 13057- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.2
Bath3.2
Public Areas3.3
ARATED
AAA Inspector Notes
This spacious property offers a variety of accommodations & meeting space. Situated near the I-81 & I-90 interchange, offering the perfect location for both the business and leisure traveler. Smoke free premises. 250 units. 7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-90 exit 35 (Carrier Cir) to SR 298 E, just n. 6301 SR 298 13057.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated outdoor, heated indoor.
Dining & Entertainment
restaurant, full bar.
Room Amenities
coffeemakers, wireless Internet (fee). Some: refrigerators, microwaves.
Sports & Recreation
sauna, hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 45 guests
Showing reviews 1 - 5 of 50
5.0
Judith
Fair
family with young children
05-17-2017
Pros: PeoplEdwin were nice
Cons: Bed was lumpy and couldn't sleep Felt unclean Cup of coffee outside door not picked up by housekeeping entire stay
10.0
Frank
Exceptional
young couple
05-04-2017
Pros: As soon as me and my partner walked in the door we were amazed by the large, gorgeous lobby. The ambiance was relaxed and friendly right from the start. The woman at the front desk was on the phone trying to handle some business, and we weren't bothered one bit. She was only one person so obviously she can't do 2 things as once. So needless to say we told her to carry on and finish what had to be done, we didn't mind the wait at all. As soon as she was done she apologized and started off by offering us complimentary breakfast in the morning just for our little wait. We were immediately impressed! It pays off to be nice and not rush staff, they're people too. I've only heard and seen of the complimentary cookies but gosh they were amazing! So, almost very needless to say, just from our walk in it was super friendly and accommodating! After all was said and done we headed off to find our room, which was on the "top" floor (considering joining Hilton honors just for that TOP floor lol). The room was perfectly acceptable, aside from the outdated and hard to clean popcorn ceilings, some of which had water damage... I don't really mind at all because I do know they're fixing all of that and it also really had no effect on our stay. We got a room with a balcony and it was the best find ever. Couldn't find any other hotels with a balcony. We had an AMAZING time! It was so much fun being able to sit on the balcony, and of course head down to the pool and hot tub! The room the pool and hot tub are in is absolutely one of the most aestchetically pleasing rooms. LOVE the open ceiling with the window and the wood, oh my. Aside from our personal experience, the beds were perfect, the breakfast was excellent, and the staff was extremely pleasant. We actually already have another room booked!
Cons: Popcorn ceilings, dark hallways... That's actually it!
6.3
Jennifer
Pleasant
family with young children
04-12-2017
Pros: there was a fridge in room that we were not aware of- that was nice since we brought things from home. Pool and hot tub was nice.
Cons: When booking, the site said we had a private pool, that was disappointing. the room was much smaller than anticipated. We tried to upgrade, I don't know if they were full but they said all they had was king or 2-doubles. Our last stay at the Hampton was much nicer.
10.0
Taylor
Exceptional
family with young children
04-11-2017
Pros: The staff was super friendly! The hotel was super clean. The beds were SO comfortable! Enjoyed the pool. Definitely can't wait to book another trip and stay there again! The staff was always very helpful as well when I would as questions about the area because I wasn't familiar with it at all.
Cons: There was nothing that I didn't like about this hotel.
5.4
Joanne
Fair
young couple
02-27-2017
Pros: The employees were nice
Cons: That booking.com stated that my room came with private pool, and a bathrobe. They didn't offer either, and said Booking.com mislead me. Also no microwave or fridge. Not sure what my $112 paid for
Showing reviews 1 - 5 of 50