Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Conveniently situated near West Point and Bear Mountain, this hotel features a variety of spacious guest room options, some adorned with locally-inspired artwork.
Smoke free premises. 86 units. 3 stories, interior corridors. Accessibility (Call).
Pros: wonderful staff, especially at the front desk.
Cons: thin walls...noisy people in room next to us
8.0
Anonymous
Very Good
08-11-2017
Pros: We wanted to be in close proximity to West Point, and this hotel definitely was. We had an issue with the heater in our room and we were upgraded to a suite for the inconvenience. Breakfast is pretty good.
Cons: It would have been great if our heater wasn't so noisy/malfunctioning in the first place, but the staff made the problem right.
8.0
Anonymous
Very Good
08-11-2017
Pros: Very close to Bear Mtn state park. Nice standard hotel for a night stay. Clean rooms, clean bathroom. Free continental breakfast in morning. TV image was clean, crisp.
Cons: Other guests in hotel room next to our room was a little noisy. But that is not hotel's fault, and other guests were not noisy enough to complain. Otherwise, nothing else to note.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, breakfast, staff support.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Parking and breakfast was included in the price.
Cons: Just after checking into our room, we were walking around the room and found that the carpet was wet! My socks were soaked! The room was overpriced for the quality of the room we stayed in
8.0
Anonymous
Very Good
08-11-2017
Pros: Convenient location
Cons:
9.2
Anonymous
Wonderful
08-07-2017
Good Stay
Pros: Clean,comfortable,quite,and a good free breakfast
Cons: Needs bigger bars of bath soap.
9.6
Anonymous
Exceptional
08-07-2017
I will come back
Pros: Comfort and clean
Cons: Nothing in mind
10.0
Anonymous
Exceptional
07-31-2017
quite enjoyable
Pros: close to West Point MA
Cons:
9.2
Anonymous
Wonderful
07-21-2017
Good place to stay
Pros: Bed comfy
Cons: No restaurant
7.5
Anonymous
Good
07-20-2017
Visit in July
Pros: Great indoor pool and sauna.
Cons: Breakfast was a little underwhelming, partially due to the pancake maker being out of order.
8.5
Anonymous
Excellent
07-15-2017
This was a very nice...
Pros: It was very convenient to the West Point Academy.
Cons: I was disappointed that the pool didn't stay open longer.
10.0
Anonymous
Exceptional
07-13-2017
Exceptional
Pros: Perfect location for us, friendly staff, clean, attractive room and good breakfast.
Cons: No complaints at all!
6.7
Anonymous
Pleasant
07-10-2017
Way too expensive
Pros: The price is outrageous for this property.
Cons: The price is outrageous for this property
6.7
Anonymous
Pleasant
07-05-2017
Pleasant
Pros: Proximity to West Point.
Cons: Billing mistake!!!
6.3
Anonymous
Pleasant
06-26-2017
Pleasant
Pros: Clean
Cons: Way too ezpensive!!!!!!
9.6
Anonymous
Exceptional
06-12-2017
Very accommodating for my brief...
Pros: Enjoyed the labels on the pillows
Cons: Would have liked two sinks in bathroom
6.7
Anonymous
Pleasant
06-09-2017
Prices a little high but...
Pros: Big room very comfortable.
Good breakfast.
Cons: Rooms are not new but they are clean.
Prices are high.
9.6
Anonymous
Exceptional
03-28-2017
Exceptional
Pros: Staff was very accommodating. Location close to a great pizza restaurant
Cons:
9.6
Anonymous
Exceptional
03-22-2017
Good stay. Will go again.
Pros: Friendly staff, clean, comfortable
Cons:
9.6
Anonymous
Exceptional
02-26-2017
Family fun
Pros: The breakfast was great each morning. They refilled often. Plenty of parking and the pool was a nice bonus.
Cons:
8.3
Anonymous
Very Good
02-19-2017
Very good
Pros: Lots of variety in breakfast items
Cons: Bathtub: very difficult to get shower thingy to act properly (to change water flow from tub action to shower action). This should not be a difficult thing to do!
3.8
Anonymous
Poor
01-22-2017
Cold all night and morning!
Pros:
Cons: Heater was broken in the room, therefore we were cold all night. No hot water to shower in the morning.
7.1
Anonymous
Good
01-16-2017
Good
Pros: The hotel was just what we needed. We were in and out quick. Just in town for a night so no extras were needed.
Cons: Very pricey compared to other hotels in the area that some of team mates were staying at.
10.0
Anonymous
Exceptional
12-26-2016
Very nice stay up tdlb
Pros: Big improvement over what used to be available in the area.
Cons: Nada.
10.0
Anonymous
Exceptional
12-18-2016
Exceptional
Pros: Staff, location, comfort,
Cons:
10.0
Anonymous
Exceptional
12-12-2016
Awesome time, we wanted to...
Pros: The professional and welcoming attitude of the staff. The food was delicious. Everyone was so accommodating.
Cons:
10.0
Anonymous
Exceptional
12-09-2016
Restful
Pros: We were there to see our grandson and to watch Army basketball. The suite we had gave us needed space to relax.
Cons: The motel is 12 years old. Some updates are being done, I'm sure.
We have never stayed in any motel as long as we did here. We were very pleased.
9.6
Anonymous
Exceptional
11-29-2016
Exceptional
Pros:
Cons: When I booked online with booking.com, it wasn't munched that a fee of 10$ by person will be added because we are more than 2.
9.6
Anonymous
Exceptional
11-05-2016
Exceptional
Pros: The bed was extremely comfortable and the breakfast was very nice and well stocked and the staff was very friendly.
Cons: The price was a little high, but it was a good location to West Point.
9.6
Anonymous
Exceptional
10-24-2016
Exceptional
Pros: Location is excellent.
Cons:
6.7
Anonymous
Pleasant
10-22-2016
Pleasant
Pros: A good bed
Cons: High prise for a simple, but big room.
Breakfast didn't feel very healthy
10.0
Anonymous
Exceptional
10-20-2016
Exceptional
Pros: Breakfast
Cons:
10.0
Anonymous
Exceptional
10-16-2016
This is a good place...
Pros: The eggs were good. We loved the cinnamon roll. The coffe was going as u
Cons: No problems
5.0
Anonymous
Fair
10-16-2016
Suited our
Pros: The location was convenient. The breakfast was good and the ladies staffing breakfast did a good job.
Cons: The rooms and building showed many signs of wear and tear. The tubs had chips, wall paper was pealing in places. Signs of repair work were visible throughout the hotel. Hotel staff were the sharpest. The room in which we were in had a desk chair in poor condition, the bathroom counter was separating and the room just had a sense of poor maintenance.
7.5
Anonymous
Good
10-11-2016
Good location for visiting West...
Pros: The location is good for going to West Point and Woodbury Common Premium Outlets and Monroe.
Cons: Laundry machines are old and inefficient. The breakfast is lame.
7.1
Anonymous
Good
10-11-2016
The bathroom could use some...
Pros:
Cons: Jacuzzi tub was too cumbersome just to use the shower.
10.0
Anonymous
Exceptional
08-31-2016
Exceptional
Pros: midnight staff upon arrival very helpful and polite
Cons:
10.0
Anonymous
Exceptional
08-31-2016
Best little hide away in...
Pros: Staff was knowledgable and friendly and professional. Rooms were extremely clean. Bed and pillows were like floating on a cloud. Best buffet breakfast ever, lots of choices. Hotel was close enough to various sightseeing experiences. I absolutely loved my entire stay there.
Cons:
9.2
Anonymous
Wonderful
08-28-2016
Nice hotel convenient for Bear...
Pros: Great breakfast, comfortable room.
Cons: Not at all a comment on the hotel - but very few places to eat around - apart from the great BBQ place next door!
8.8
Anonymous
Excellent
08-27-2016
Great choice for West Point
Pros: Great place to stay when visiting West Point. Breakfast good and staff very professional. No issues.
Cons: Dated bit well maintained and clean
2.5
Anonymous
Poor
08-21-2016
Not worth 250.00 plus per...
Pros:
Cons: The room was in horrible shape. Mold on the walls in bathroom, chipping paint, dirty bedspreads, and front desk help was rude. 250.00 plus for this piece of trash. Left early in the morning
9.6
Anonymous
Exceptional
08-19-2016
Exceptional
Pros: Proximity to West Point Military Academy was excellent
Cons: WiFi was down
5.4
Anonymous
Fair
08-09-2016
Location to West Point is...
Pros: Staff was great and the proximity to West Point is good. I like staying in a brand property because one knows what to expect. There was a large, easy-to-use television, adequate plugs next to the bed and a full-length mirror. We've stayed in the West Point area for years and find the Thayer Hotel to be exorbitant and in desperate need of updating. At least the price here is only over-priced and not ridiculous.
Cons: This hotel is tired... the carpet is not in good shape, there are chips out of the veneer around the mirror, there are still "kindergarten" toilets (you know, those short commodes made for people who are 4 feet tall), the caulk in many places (the room, the hall, the elevator, etc.) is loose, had fallen out or painted over so often that it cracked, and the shower doesn't drain properly. (I dislike standing in shower water. This one didn't drain before I'd finished toweling off.) Overall lighting in the room is not great.
7.5
Anonymous
Good
08-03-2016
A nice quiet place to...
Pros: Good Bfast. Cleaning staff were very helpful.
Cons: Lost electricity for a few minutes but did not have TV back on for hours.
8.3
Anonymous
Very Good
08-03-2016
Convenient, clean, and friendly for...
Pros: Clean and convenient
Cons:
6.3
Anonymous
Pleasant
08-02-2016
even een stop over. om...
Pros:
Cons: breakfast, no restaurants that serve eatable food within 10 miles
7.5
Anonymous
Good
07-27-2016
Great place
Pros: Nice breakfast
Cons: Nothing
8.3
Anonymous
Very Good
07-24-2016
good spot if you have...
Pros: great large rooms
Cons:
10.0
Anonymous
Exceptional
07-16-2016
Highly recommended for value and...
Pros: Check-in was a breeze as they had my reservation. My room was quite spacious with 2 Queen beds, desk, tele, and refrigerator. The bed was very comfy and the pillows were marvelous. The bath was well appointed.
When I inquired about some place to eat and get a drink the desk staff told me about a nice BBQ restaurant just off the property. Marvelous! The food was outstanding, beer selection great and service very good and friendly. Highly recommended. The complimentary breakfast was delicious! Lots of variety.
In sum, this venue is highly recommended for any travelers visiting the Military Academy or the beautiful sights in and around Storm King mountain or Bear Mountain State Park.
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