Hampton Inn & Suites Rochester/Henrietta

AAA Inspector Rating
8.7
Excellent
65 Guest Ratings
280 Clay Rd
Henrietta, NY 14623- Map It
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.2
Bath3.3
Public Areas3.3
ARATED
AAA Inspector Notes
Situated near many of the area's attractions, this hotel offers modern accommodations with enhanced, comfortable bedding. Guests are invited to enjoy a complimentary breakfast daily. For those fitness buffs, make sure to check out their expansive state-of-the-art facility. Smoke free premises. 126 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-390 exit 14, 2.7 mi nw on SR 15A, just w on SR 252 (Jefferson Rd), then just sw. 280 Clay Rd 14623.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
coin laundry, airport transportation, area transportation-within 1 mi.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 65 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Free breakfast in the morning was welcome and the morning staff was just as welcoming as the evening. I would recommend to anyone visiting Rochester.
Pros: The cleanliness of the room and the front desk staff were great!
Cons: I booked for a 2 night stay and the maid service did not show up to clean room, take away towels or garbage. I contacted the front desk and towels were brought and garbage taken away, but it was into the evening and I was disappointed.
7.0
Anonymous
Good
08-11-2017
Pros: The staff were phenomenal, especially the morning breakfast staff
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The exterior and interior of the property were well maintained and clean. Staff was courteous, friendly and very professional. Breakfast selection was plentiful with plenty of seating. The hotel seemed new, probably about 4 to 5 years of age.
Cons: Some of the luggage carts were poorly maintained and we did not find the beds and the pillows to be all that comfortable.
10.0
Anonymous
Exceptional
08-14-2017
Great Get Away
Pros: Clean and convenient to locate Pleny shops a Pub out front of the Inn
Cons:
3.8
Anonymous
Poor
08-14-2017
SUCKED!
Pros: Breakfast staff was great!
Cons: Couldn't get 2 more pillows!!!!!! I asked three times!!!!!! We had 11 year old twins and needed more pillows. Breakfast was crowded so they had us eat in the "Seneca Room" which was dirty from party day before, trash cans full, 1/2 tablecloths missing other 1/2 dirty. NEVER got an apology, check in/ check out girls were emotional and rude. Would have been tolerable at $39 or $49 a night BUT NOT at $150!!!!!
Showing reviews 1 - 5 of 50