Conveniently located, this hotel boasts a welcoming lobby and cozy accommodations with comfortable bedding. Large meeting rooms are available.
Smoke free premises. 100 units. 2 stories, interior corridors. Accessibility (Call).
I-90 (New York State Thruway) exit 31, 4.5 mi w on SR 5 W and 12 S exit Burrstone Rd, then 1 mi nw. 1777 Burrstone Rd 13413.
Eco Certification
The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Good
Based on Ratings from 52 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was both clean & quiet,centrally located to our function.
Cons: On the second night the Hotel Restaurant was closed. We had been at a Boxing event from 8am to 8 pm,when we got back the restaurant was closed and had no room service.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Staff was great
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros: location was good
Cons:
2.5
Anonymous
Poor
07-17-2017
SLEEP IN YOUR CAR!
Pros: Nothing! We arrived between 1:00an and 2:00am. ON TIME! Booked ahead!
Given a dirty room! Bathroom filthy! But before checking out the bathroom, the bed was in disarray! And musty! Gross!!! We called the front desk ASAP! We were given a less stinky room. It appeared to have been attempted. The attendant, a kind man, offered breakfast cards to compensate. WHAT A HUSTLE!!!!!!! After ordering the breakfast, I was told that the card only covered part of the meal!!!! WE COULD HAVE EATEN AS USUAL for MUCH LESS!!! STIFFED AGAIN!!!
The room cast $198.00 before taxes brought it to well over $200.00 for a few hours and a bathroom that we wouldn't dare shower inside of!!!!
GROSS!!!!!
Cons: Everything!
6.7
Anonymous
Pleasant
02-27-2017
Ok, but not great
Pros: Location was great for my purpose. Decent restaurant.
Cons: The heater was so loud every time it turned on it woke me. Also, the drapes were attached to the wall so that only a shear went across. I was on the 1st floor so anyone could look in and the room was not dark
9.6
Anonymous
Exceptional
11-07-2016
Exceptional
Pros: The use of the food voucher at the moose restaurant was nice. The staff was very friendly and helpful.
Cons:
8.8
Anonymous
Excellent
11-07-2016
Very comfortable and quiet room....
Pros:
Cons: Better directions for finding it. GPS confused as there were two addresses
7.1
Anonymous
Good
10-28-2016
Good
Pros: Restaurant was good.
Cons: No breakfast
10.0
Anonymous
Exceptional
10-18-2016
Convenient location and personable staff
Pros: Large rooms and restaurants on site
Cons: It was all good
9.6
Anonymous
Exceptional
10-17-2016
Exceptional
Pros: Room was very clean and staff friendly and helpful.
Cons:
7.5
Anonymous
Good
09-19-2016
Adequate. Staff great.
Pros:
Cons: Fan blowing in the bathroom non stop.
Need a charging connection on the nightstand, next to the bed.
9.6
Anonymous
Exceptional
09-05-2016
Exceptional
Pros: As a matter of fact the eggs were fluffy! Great breakfast made even better by discount coupons we were offered. Bar personnel were very good and accommodating. Front desk people were very helpful when I needed to send a fax. Couldn't have asked for better all around service.
Cons: The only thing I personally didn't like was my room was a very far walk from the elevator. But we didn't ask to switch rooms, which the staff would probably have done had we requested.
6.3
Anonymous
Pleasant
08-22-2016
It was a place to...
Pros: Had a nice outdoor pool, bed was comfortable and a large room.
Cons: Price seemed high, location was near a business park, not near amenities. Felt kinda institutionalised, like an old clinic or one level hospital.
10.0
Anonymous
Exceptional
07-26-2016
Exceptional
Pros: We could not come, my husband was in the hospital. My family had nothing but good things to stay about their stay with you
Cons:
7.5
Anonymous
Good
07-26-2016
Passing thru New Hartford
Pros: Breakfast was included
Cons: A little hard to get to from I-90
9.2
Anonymous
Wonderful
07-15-2016
Superb
Pros: They offered us complimentary breakfast
Cons: It has only one elevator, which is not enough
9.2
Anonymous
Wonderful
06-29-2016
Superb
Pros: Cleanliness , excellent breakfast
Cons:
7.9
Anonymous
Good
05-08-2016
Good
Pros: My stay was enjoyable
Cons:
5.4
Anonymous
Fair
03-29-2016
Didn't get the room we...
Pros: Best hotel gym I've ever seen. Two stationary bicycles, two treadmills, two elliptical trainers, a decent multi-gym, and a good set of hand weights with bench.
Cons: Didn't actually get the room we reserved. Room was supposed to have had a king bed, sofa, refrigerator and microwave, along with the TV and desk. We got only the bed, TV, and desk. Staff hustled and got a microwave - which took up most of the desk - and a small fridge. Room clearly wasn't big enough for the sofa that was supposed to be there. The back door near the room was slamming constantly, which caused the bed's headboard to bang against the wall. The in-room heat stank and gave both of us a cough. Simply a terrible experience, other than the hotel gym.
5.0
Anonymous
Fair
03-05-2016
Passable
Pros: Clean room.
Cons: Outlets! (Electrical ) WAY OVER PRICED!
7.1
Anonymous
Good
11-21-2015
Good for parents weekend.
Pros: Large room, clean, looked new
Cons: Beds too soft, handicap shower had some mildew
8.3
Anonymous
Very Good
11-10-2015
Very good
Pros: clean,quiet
Cons:
7.9
Anonymous
Good
10-27-2015
Good
Pros: Very friendly and lovely front desk staff.
Good breakfast.
Cons: Pretty expensive for a Holiday Inn. It was $479 for two nights, including tax.
5.0
Anonymous
Fair
10-21-2015
Utica NY has not one...
Pros: Location, size of room, furnishings were plentiful and felt homey.
Cons: It was filthy. The heater had copious amounts of dust, mold was growing in the windows, towels had stains, and there was hair around the bathroom that wasn't mine. It's dated and although it's a non smoking hotel there is a lingering odor of stale tobacco. It is more a motel than a hotel with no valet parking, bellmen, rude cleaning staff who wake you even with the damaged "Do Not Disturb" hung.
7.9
Anonymous
Good
09-14-2015
Good value and location
Pros: Location of hotel
Cons: Next time I will request a room on an upper floor
10.0
Anonymous
Exceptional
08-23-2015
Quiet hotel/clean/reasonable for price
Pros: The Hotel was very clean, and the staff was accommodating. The Hotel is very quiet and relaxing for those looking to get away.
Cons: Didn't have a bad experience at all!
7.9
Anonymous
Good
08-14-2015
pleasant and quiet
Pros: restraurant staff excellant
Cons: soap on back order--you need more soap. I can't believe we were told no soap that it was on back order
9.6
Anonymous
Exceptional
07-13-2017
Exceptional
Pros:
Cons:
9.2
Anonymous
Wonderful
06-20-2017
Superb
Pros:
Cons:
7.5
Anonymous
Good
04-10-2017
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
01-02-2017
Superb
Pros:
Cons:
9.5
Anonymous
Exceptional
11-02-2016
Exceptional
Pros:
Cons:
6.3
Anonymous
Pleasant
09-12-2016
Pleasant
Pros:
Cons:
5.0
Anonymous
Fair
08-21-2016
Passable
Pros:
Cons:
5.8
Anonymous
Okay
08-10-2016
Okay
Pros:
Cons:
7.5
Anonymous
Good
07-17-2016
Good
Pros:
Cons:
6.7
Anonymous
Pleasant
04-25-2016
Pleasant
Pros:
Cons:
8.8
Anonymous
Excellent
01-22-2016
Fabulous
Pros:
Cons:
8.8
Anonymous
Excellent
09-26-2015
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
09-03-2015
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
08-17-2015
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
07-28-2015
Good
Pros:
Cons:
10.0
Anonymous
Exceptional
07-28-2015
Exceptional
Pros:
Cons:
6.7
Anonymous
Pleasant
07-07-2017
Pleasant
Pros:
Cons: There was glass and food all over the parking lot. Someone tampered with our vehicle. The front desk staff seemed disinterested in my frustration.
8.8
Anonymous
Excellent
08-19-2016
Fabulous
Pros: The $20 off 1st night brkfst, the willingness to switch our room to double beds from a king & a rollaway, their prompt attention to changing my card to one that worked & finding the lost charger left in the 1st room. Also getting a 1/2 price ticket the 2nd night with a military discount.
Cons: Finding that I could have received a better price the 1st night if I had booked directly through them.
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