Aloft Harlem Hotel

AAA Inspector Rating
8.7
Excellent
420 Guest Ratings
2296 Frederick Douglass Blvd
New York, NY 10027- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.0
Bath2.8
Public Areas3.2
AAA Inspector Notes
This urban loft-style property is near the famous Apollo Theater and several restaurants in a bustling section of town. With an art-filled lobby and a billiard table, it puts out a youthful vibe. Smoke free premises. 124 units. 1-6 stories, interior corridors. Bath: shower only. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
At W 124th St. 2296 Frederick Douglass Blvd 10027. Station: 125 St.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
valet only.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.
Terms
2 night minimum stay - seasonal and/or weekends, 3 day cancellation notice-fee imposed, pets accepted.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 420 guests
Showing reviews 1 - 5 of 50
7.5
Rhonda
Good
review category group of friends
05-20-2017
Pros: It was a good experience no problems good staff.
Cons: Nothing
7.5
Christine
Good
review category group of friends
05-20-2017
Pros: Love the beds!
Cons: Kind of pricey for no breakfast and the location.
10.0
Meryl
Exceptional
review category group of friends
05-19-2017
Pros: Friendly helpful staff. No "unnecessary" amenities. We liked our room: clean, efficient, great shower, terrific bed, great soundproofing from outside traffic noise, etc. We really liked it. No need to pay for things that we would not use at bigger, "corporate style" hotels It was perfect for our needs. We will return.
Cons: Nothing
8.8
Gwen
Excellent
solo traveller
05-17-2017
Pros: Relaxed atmosphere
Cons: No clean up wipes for equipment in gym. Not stocked. Stationary bike needed recalibration.
8.3
Kathleen
Very Good
family with young children
05-16-2017
Pros: Great lobby, friendly staff very helpful (except where noted above), the bed was very comfortable! The room was snug, nowhere to sit other than on the beds or one office chair. Great shower and bathroom. The valet parking couldn't have been easier, we just pulled up in front of the hotel, took our bags and locked the doors, and gave the keys to the staff member at check in. The same for check out, we just gave the staff member the valet ticket and within 10 minutes we had our car.
Cons: Everything was fine until I checked my credit card charges once I got home and found that Aloft had charged an additional $100 to my charge after I checked out. I called Aloft Harlem directly, and the rep who answered the phone acted annoyed and said he would send a request to the billing inquiry department. I told him I just left three hours earlier, but he just repeated the same thing. I asked him when I could expect to hear form someone and he said he didn't know (again, as if I was bothering him). I think it's odd that I was unable to speak directly to someone at the front desk who could simply look up my bill and tell me why I was charged an extra $100 once I paid my bill upon checkout. It should be much easier. Also carpets in our room were dirty (stained and in need of vacuuming).
Showing reviews 1 - 5 of 50