Candlewood Suites Times Square

AAA Inspector Rating
8.7
Very Good
1982 Guest Ratings
339 W 39th St
New York, NY 10018- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.8
Overall
Room3.1
Bath2.7
Public Areas2.5
BEST OF 2 DIAMOND
ARATED
AAA Inspector Notes
In a central location close to Midtown attractions, this hotel offers the option of preparing your own small meal in the room. There is a lending locker for useful kitchen appliances and amenities. Smoke free premises. 188 efficiencies. 32 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
Between 8th and 9th aves. 339 W 39th St 10018. Station: 42 St-Port Authority.
Parking
valet only.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
complimentary and valet laundry.
Terms
3 day cancellation notice-fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 1982 guests
Showing reviews 1 - 5 of 50
9.2
Jim
Wonderful
young couple
05-27-2017
Pros: We were on 28th floor. Fast elevators, quiet, small room but for NY standards was good. Staff friendly,
Cons:
8.8
Jim
Excellent
young couple
05-27-2017
Pros: Location
Cons: Weather
5.0
Hamzah
Fair
review category group of friends
05-24-2017
Pros: The hotel is clean, they have cloths washing facility, and the location is excellent.
Cons: First of all the way of charging you is not secure according to my bank, I was using my credit card allover the city buying metro cards, restaurants and booking hotels, but at this hotel, it was not working ! I called my bank and they told me that the way the hotel is trying to charge you is insecure. When it did not work I offered to pay all the amount by cash but they refused to accept and denied me the room. I managed to give them another card and it worked. I told them please take all the night charges but they refused and told me we charged you for one night only and the rest will be upon check out. The next day when I finished shopping and wanted to enter my room, they denied me access to my room because my card is invalid (which I was just using it for shopping!), so the same story happened again until they finally agreed to be payed by cash. Second thing, there is no cleaning services at all! I spent 4 nights and on the the 3rd day I requested for my room to be cleaned but they refused, even they did not change the toilet supplies and did not take the trash. I requested 1 extra bed for my friend to stay for one night but they refused, even with charge. No breakfast at all. They charged me 50 $ for guarantee but did not return it till now! At the end, I will not stay in this hotel again, for the same price you can take a much better hotel within the same area.
8.3
Mpaul
Very Good
young couple
05-23-2017
Pros: Location (close proximity to times square); good sized rooms for NYC; friendly staff
Cons:
9.6
David
Exceptional
young couple
05-23-2017
Pros: Location and price
Cons: View and bed not that comfortable
Showing reviews 1 - 5 of 50