Rooms are compact yet stylish. There is a colorful pub on-site with outdoor patio seating which makes for a lively atmosphere.
Smoke free premises. 158 units. 22 stories, interior corridors. Accessibility (Call).
Pros: The bed was comfortable. The rooms were clean. After the first night and having to ask the room was cleaned regularly and the towels changed out daily. I liked that you had to have a room key to get the elevator to work.
Cons: The pillows on the beds were horrible. No frig in the room. We knew that before going but it would have been nice to have. The restaurant was closed for renovations. (We did not know before going.) Would have been nice to at least have been offered a continental breakfast as an alternative. When booking I did ask for a high floor due to noise and was put on the 6th floor. Would have been nice to be a little higher. When booking did ask for "no feathers" in one room. Had to wait while this was changed out.
9.2
Nina
Wonderful
review category group of friends
09-20-2016
Pros: The staff were exellent! They accommodated our every need, from taxis to umbrellas to scissors. My travel companions and I marveled at the can do attitude of every member. We were able.to upgrade from 2 dble beds to 2 queens and get late checkout. The room was roomy enough for four adults and clean! Really enjoyed the experience!
Cons: The restaurant was being renovated, which was marginally inconvenient. The gym was small and it would have been nice if the hotel included breakfast.
8.3
Khalid
Very Good
family with older children
09-15-2016
Pros: Staff was great.
Dominique at the desk was very pleasant and very helpful.
Cons: NO refrigerator in the room.
Very small rooms.Not much space.
7.5
Jakub
Good
review category group of friends
09-13-2016
Pros: Very good location near by times square and centrum of manhattan
Cons: Room for 4 person was very small
8.8
Khaliun
Excellent
review category group of friends
09-10-2016
Pros: Location and staffs are very helpful.
Cons: Dont have a bar
7.1
Darcy
Good
family with young children
09-06-2016
Pros: Staff were very friendly and accommodating
Cons: A bar on site. More convenient access to ice
8.3
Bob
Very Good
family with older children
09-06-2016
Pros: Beds were comfortable. The facility was well designed and attractive. Room was "ultra" clean. Internet was reliable and easy to access. The staff was extremely helpful.
Cons: Two nights cost me $600. That is unacceptable regardless of demand. The room was very much smaller than the photos depicted. They call it a "traditional" room. I've stayed at motels in rooms twice the size at half the cost. The small size of the room made what would have been a very comfortable stay, cramped and uncomfortable.
9.6
Sean
Exceptional
family with young children
09-06-2016
Pros: Excellent location 20 minute walk either direction got us to times Square or Greenwich Village. Clean, well-appointed rooms. Very friendly staff always said "Hi, welcome back" on our way in or "Have a great day" on the way out. Little thing but a plus. The hotel also had no problem accommodating our luggage for the day of departure as we stayed in the city till 5. We flew Porter from Toronto and will never drive to New York for a holiday from this point forward. Sure, more expensive, but we gained the better part of two full days' stay since the flight was barely over 90 minutes.
Cons: Nice rooms, comfy beds. But pretty small space for a family of four. We were kind of always in each other's way. But worth the price for its location and overall quality.
7.5
Emile
Good
family with young children
09-06-2016
Pros: Location; staff/customer service
Cons: Towels and bed linen were somewhat dingy (gray/dated/worn/discolored); but for these blemishes, the hotel would have been perfect with higher rating.
8.3
Ann
Very Good
family with young children
09-03-2016
Pros: We really enjoyed staying at this hotel. The beds were wonderfully comfortable. The air conditioning kept the room nice and cool. But the best part was that the location was excellent. So many things in walking distance and a real neighbourhood feel to the area.
Cons:
6.3
Robert
Pleasant
family with young children
09-01-2016
Pros: Location was excellent. Only ten minute walk to times square.
Cons: Renovations of the restaurant meant no breakfast in the morning. Alternative venues had been arranged.
9.2
Lucy
Wonderful
family with young children
09-01-2016
Pros: The front desk staff were extremely friendly and helpful. The rooms, while small, were very comfortable and clean - as well as the bathroom. We were on the 2nd floor overlooking 25th Street - we were never bothered by any noise in or outside the hotel.
There is a Whole Foods across 7th Ave for snacks or coffee.
Cons: The restaurant was closed during our stay. The elevators were crowded and slow at certain times.
8.3
Allen
Very Good
mature couple
08-30-2016
Pros: location was good and the room was very clean.
Cons: no onsite restaurant or bar.no parking
7.9
George
Good
mature couple
08-28-2016
Pros: Excellent location very good value for money
Cons:
8.3
Ricki
Very Good
review category group of friends
08-25-2016
Pros: Bed was awesome! Staff was amazing
Cons: Room was extremely small. Only one ice machine in the entire building. Located in the cellar
7.1
Nancy
Good
review category group of friends
08-24-2016
Pros: location
Cons: The AC didn't work well.
The bathroom wasn't clean.
The price was to expensive.
9.2
Loriann
Wonderful
family with young children
08-23-2016
Pros: Location was great for where we needed to go. The staff was so courteous enough to give us the top floor which was awesome view. Any staffing countered was pleasant and helpful.
Cons: The room is very small.
Not enough towels when you're expecting 4 people to be staying in the room.
6.3
Nasir
Pleasant
family with older children
08-23-2016
Pros: The location and the amenities are good. Most places in mid-town are a walk or short cab ride away. Helps alot with the traffic in the city. Especially since we spent a lot of time around Times Square.
Cons: The staff doesn't do much in terms of listening to or entertaining requests. Have seen much better staff at much lesser valued hotels.
3.8
Cierra
Poor
review category group of friends
08-23-2016
Pros: Location!
Cons: The staff was very unprofessional. Her name was Dominique to be exact. She was not helpful at all. Instead of her trying to resolve the situation at hand she made things worse. The rooms were very small. The air conditioning did not work. The view we had was of the back of an abandoned building and not the city view that we originally asked for. I just want to say thank you to Dominique for making our first and last visit to N. . city an disaster.
7.9
Felicite
Good
family with older children
08-21-2016
Pros: The location close to various shopping and entertainment
Cons: I had to struggle with our luggage. No help unfortunately
2.5
Kingnicole
Poor
mature couple
08-19-2016
Pros:
Cons: Staff was ABSOLUTELY HORRIBLE. Most especially an employee named Anthony. Worst customer service, no professionalism, he was answering my questions sitting in a chair leaning back slouching. I paid over $1,500 for this hotel booking and I will never come back ever again. Air conditioner also was not strong, we would sweat in the room at all times with the A/C on full blast (which you could not even feel). Save your money and your time & DO NOT BOOK HERE!!!
9.2
Edward
Wonderful
family with older children
08-19-2016
Pros: Staff were exceptional throughout our five day stay. They gave us directions around town, provided us with complementary water bottles for our day because of the heat and stored a cold bandage for my wife who has a bad knee. They were always courteous and attentive.
Rooms were kept clean and cleaning staff were very helpful if we needed extra towels. They also stored our bags for the day when for our last day. We will definitely stay at Four Points by Sheraton on our next New York trip!
Cons: No laundry facilities on site. No caffeinated tea.
8.8
Sandro
Excellent
review category group of friends
08-17-2016
Pros: Super Lage, 10 Minuten zum Time Sqaure, sauber
Cons:
9.2
Grandparents
Wonderful
family with young children
08-13-2016
Pros: We had or granddaughter with us.The staff was very friendly and accommodating without exception. The location was convenient, both for getting a good meal and for getting to the popular attractions. The neighborhood was not threatening, a well kept commercial area. There was a nice whole foods grocery store nearby; also convenience store/pharmacies, a great pizza parlor, and several other good restaurants with a variety of dishes.
Cons: The room was small compared to what one would encounter in a similar hotel location in a Texas city. A small refrigerator and microwave would have been nice. Those are a common amenity in Texas hotel rooms, but wouldn't have fit in the room in which we stayed. However, the room was clean, comfortable, and attractive. We would try to book a reservation here again when planning our next trip..
9.2
Elizabeth
Wonderful
review category group of friends
08-10-2016
Pros: The reception Manageress was amazing. So knowledgeable and helpful and most of all welcoming. The beds were great the room adequate for our purpose. We were not there to spend time in our room apart from sleep.
Cons: No ink in the printer which had yet to be ordered. My on criticism to be fair we didn't eat in the hotel. I did think it was a little expensive but then its New York.
10.0
Isabel
Exceptional
review category group of friends
08-07-2016
Pros: The great hospitality and accommodation of giving us a room with a nice view. Loved it & Thank you so much. Staff was so nice & helpful.
Cons:
7.9
Luis
Good
family with older children
08-07-2016
Pros: Locatiin close to everything. Great to explore NYC
Cons:
7.9
Nazim
Good
family with older children
08-05-2016
Pros: Location is very well situated - neither crowded, nor barren. Also pretty near to metro and major streets at walking distance. Chelsea Market and Wholefoods Market nearby are good providers for healthy and affordable food.
Cons:
2.9
Mrinmoyee
Poor
family with young children
08-03-2016
Pros: Althia the supervisor was kind enough to give a late check out.
Cons: very very cramped up rooms.The carpets were stinking.Airconditioners not working up to the mark.Its totally a over rated hotel.
7.1
Grace
Good
review category group of friends
08-03-2016
Pros: It was an okay stay. No particular problem but nothing really stood out either. Will I come back ? Sure, why not? Will I try to find other options before coming back? For sure..
Cons:
8.3
Grace
Very Good
mature couple
08-03-2016
Pros: The staffs are so friendly!
Cons:
3.3
Milan
Poor
family with older children
08-02-2016
Pros:
Cons: The first night BAC was very high and very very noisy we awesome at the front desk to do something about this so on the second night they came in they put the temperature down to 70 and difficult to leave the remote control so we froze and was very very uncomfortable for my child who was in the room we also found that the restaurant was closed and the ball was closed and this was not told to us when we book the place
7.9
Fazlu
Good
family with young children
07-31-2016
Pros: nice location
Cons:
7.5
Va
Good
family with older children
07-30-2016
Pros:
Cons: Rooms are very comfortable, but on the small side and our A/C didn't cool very well and leeked the last night.
7.5
Cynthia
Good
mature couple
07-28-2016
Pros: The location was great. The bed was comfortable.
Cons: The duvet cover had stains on it. The air conditioning did not cool the room. I had wished there was a refrigerator inThe room. The hotel ran out of umbrellas and we had a spontaneous thunder storm.
7.1
Max
Good
family with young children
07-28-2016
Pros: Complimentary in room coffee
Cons: Poor view
7.1
Ingo
Good
family with older children
07-26-2016
Pros: Excellent location, easy access to everything.
Cons: Even though it is NYC and peak travel season, the overall price is just too high for a small room. Yes, the beds were comfy and yes the bathroom was clean, but overall just expensive. Also, they should change the carpets in the elevators which were dirty. We had the AC serviced and that service was prompt and efficient.
7.9
Darrin
Good
family with older children
07-13-2016
Pros: The staff was friendly and helpful.
Cons: The rooms are very small. The elevator was very slow.
2.5
Annoyed
Poor
family with older children
07-10-2016
Pros:
Cons: Unfortunately I could not travel due to a cycling accident, so could not stay at hotel. My problem is that for travel insurance purposes I need an e-mail to confirm I did not stay. I know the room was non-refundable, but after two phone calls, and numerous e-mails, no-one has been in touch. I need this e-mail to claim back costs endured, even though I didn't stay.
7.5
David
Good
mature couple
07-08-2016
Pros: The front desk was excellent. Very friendly and very helpful. The room was nice and the view from the 21st floor was phenomenal. The cleaning staff was also very nice and very accommodating, and the bartender gave us a free drink for our anniversary. All in all a great experience!
Cons:
9.2
Dr
Wonderful
family with older children
07-07-2016
Pros: Beds were very comfortable. Location was convenient to subway and walking distance to sites of interest.
Cons: Air conditioning was not very cold had to get a fan from hotel to circulate air better, made some better.
8.3
Knmtcs
Very Good
family with young children
07-07-2016
Pros: Beds comfy, rooms super clean and bathrooms great. The front desk staff were exceptional, warm and friendly and oh so helpful.
Cons: Area is a little intimidating at night for those travelling with young kids.
10.0
Laura
Exceptional
family with older children
07-05-2016
Pros: The staff at reception was great. We took a red eye flight and arrived early to the hotel and they were super accommodating. We were so thankful. Overall a great experience.
Cons:
5.4
Suratchanee
Fair
family with young children
07-05-2016
Pros: Bathroom curtain smells terrible! Both my room and my friend's room. Need to change or wash!
Cons: Please change of your bathroom curtain!
10.0
Abraham
Exceptional
review category group of friends
07-05-2016
Pros: The location was great the staff was good. The room was little snug but that's expected since its NYC
Cons:
7.5
Matthew
Good
family with young children
07-03-2016
Pros: Pretty quiet, nice staff, pretty central location
Cons: Rooms were a bit small
9.6
Maytal
Exceptional
family with older children
07-03-2016
Pros: the place is clean
easy to walk to lots of nice places
Cons: the mattress is too soft
7.9
Michelle
Good
family with older children
06-28-2016
Pros: Every staff member was so helpful, and accommodating! Mario at the front desk is exceptional and very easy on the eyes!
Cons: Rooms are two small for 3 women- between luggage and moving around almost impossible. Especially the bathroom way too small!
8.3
Viktor
Very Good
solo traveller
06-28-2016
Pros: The hotel is well located not far from 23rd street subway stations both red (1,2,3) and blue (C,E) lines. Staff was very friendly, they allowed me swapping a twin room for a single king sized bedroom for no extra cost. A minor plumbing issue was also fixed promptly as I asked on the reception. Rooms were clean and cozy, beds very comfortable. View from the top floors is amazing.
Cons: The windows could better isolate the noise coming from the street, but I think this is a common issue in NYC.
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