This impressive luxury property routinely ranks among the city's best not just for the modern, elegant and spacious rooms, but also for the equally gracious, polished and knowledgeable service staff. The lobby is positively cavernous, and the steps leading to the reception area are reminiscent of a great cathedral. Rooms feature a restrained but luxurious décor style with contemporary technology appointments and huge walk-in closet spaces with vanities. Baths are clad in rich marble with deep soaking tubs. The signature blond woods come from sycamore.
Smoke free premises. 368 units, some two bedrooms. 52 stories, interior corridors. Accessibility (Call).
sauna, hot tub, steamroom, bicycles, health club, spa.
Guest Services
valet laundry, room service, area transportation-within 20-blocks.
Terms
cancellation fee imposed, pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 153 guests
Showing reviews 1 - 5 of 47
8.3
Anonymous
Very Good
family with young children
09-15-2016
Pros: Concierge service was very good
Cons: Noisy building work
9.6
Anonymous
Exceptional
solo traveller
09-10-2016
Pros: Location next to clubs and the 24 hour pharmacy
Room service is the best around Midtown
Cons: Restauraunt doesn't do dinner
5.8
John
Okay
mature couple
08-30-2016
Pros: The main reason is a lot of hidden taxes & cost
For the money it cost there's not even a tea making faculties in your room the terrace room I booked was not as seen in the photo on your web site , breakfast we was told was $75 per person per day ? When I was charged $210 and didn't receive what I had ordered , the last thing that surprised me was a hotel of that statue didn't have a restaurant for evening meals
Cons: See above
5.0
Rindala
Fair
mature couple
08-14-2016
Pros: The mattress, pillows and linen were excellent as always with Four Seasons hotels
Cons: Everything else was pretty bad. The rooms are quite dated without amenities as one would expect from a Four Seasons hotel. The service was very slow.
7.5
Anonymous
Good
solo traveller
07-24-2016
Pros:
Cons: Dated Four Seasons
9.6
-
Exceptional
family with young children
07-23-2016
Pros: Big rooms, very nice personnel, quiet. Perfect location!
Cons: Everything was perfect!
9.6
Macquart
Exceptional
family with older children
07-18-2016
Pros: The bathroom is spacious and spa like. Bed is crisp, pristine, and comfortable!
Cons:
9.2
Jamal
Wonderful
family with young children
07-13-2016
Pros: Every thing I need it I did find it
Cons: I order a empty a plat they charge me a delevery charges why
4.6
Michail
Disappointing
mature couple
07-01-2016
Pros:
Cons: Breakfast was truly terrible
10.0
Manna
Exceptional
solo traveller
06-25-2016
Pros: Staff, service, location, everything is great!
Cons:
9.2
Jorge
Wonderful
young couple
06-18-2016
Pros: Beautifully appointed room on a location hard to beat
Cons: Requested to have a look at the view from the top floor but request was denied by a junior reception staff member
9.6
Abdulrahamn
Exceptional
family with young children
06-18-2016
Pros: The staff were amazing and the hotel is kid friendly. They showered us wit toys and baby products.
Cons:
9.2
Anonymous
Wonderful
young couple
03-19-2016
Pros: Extremely welcoming staff.
Spacious rooms with large bathrooms (bath and shower cubicles).
Good location. Walking distance from Central Park
Cons: Slightly dated, currently undergoing partial refurbishment. We raised an issue caused due to this. The hotel staff immediately addressed the concern. The Hotel Director made it a point to see us and also ensure the issue was attended to.
7.9
Erica
Good
family with young children
03-15-2016
Pros: Tina the concierge
Cons: Carpet in the room was horriblw
10.0
Ron
Exceptional
family with older children
03-14-2016
Pros: rooms are large and soundproof.
Cons: a little cheap when it came to the ususal amenities,i.e.,water,daily paper.
6.3
Joseph
Pleasant
solo traveller
03-12-2016
Pros:
Cons: Needs update
9.2
Ani
Wonderful
review category group of friends
01-16-2016
Pros: Location, rooms comfy, clean, staff. I would definitely come back, when I'm a millionaire:)
Cons: Limited facilities, no pool. Not good value for money. Food was extremely expensive,$10 coffee
9.2
Yasir
Wonderful
young couple
01-13-2016
Pros: Staff nd location
Cons: Furniture
7.1
Olivier
Good
young couple
01-11-2016
Pros: Great location. Professional staff
Cons: Very expensive for what it is. Our premium room was big enough, but quite simple. Bed too soft. Some noises of water pipes around 4-5am
8.3
Gillian
Very Good
family with older children
01-11-2016
Pros:
Cons: Beds are not pillow top or comfortable
9.6
Sak1
Exceptional
review category group of friends
01-05-2016
Pros: Staff are nice, friendly and cooperative. Rooms are clean, house keeping is good. Location is excellent ,every thing is in a walking distance.
Cons:
7.9
Anonymous
Good
solo traveller
12-31-2015
Pros: top quality hotel...
Cons: air con control could have been better, traffic noise
5.0
Adil
Fair
mature couple
10-22-2015
Pros: Old facilities.
Cons: Location
3.8
Anonymous
Poor
review category group of friends
09-25-2015
Pros:
Cons: Poor receptionist attitude
10.0
Giselalmeida
Exceptional
review category group of friends
09-07-2015
Pros: Loved the room and the Hotel location.
Cons: There should be a coffee machine in the room.
7.9
Hussain
Good
family with young children
08-31-2015
Pros: Front desk staff were extremely nice and professional; housekeeping services were also excellent..
Cons: Quality of the bed needs improvement; parking charges are excessive (New York :) ); privacy in bathroom is not enough specially when you have kids
7.9
Blue_d81
Good
mature couple
08-30-2015
Pros: Location and space. Our suite is very spacious.
Cons: The bathroom has some funny smell.
We requested a kettle to be delivered to the room but it never came...
10.0
Okey
Exceptional
young couple
08-28-2015
Pros: We had a lovely time at four seasons and all the staff wer friendly and helpful. This is the only hotel my wife and I would stay in anytime we are in New York! The location was just right dos we could walk to all our favourite shops...Thanks also for greeting us with a cake and champagne for my wife's birthday...money well spent.
Cons: None
7.9
Mkaufman
Good
mature couple
08-11-2015
Pros:
Cons: Room needed updating
10.0
Adil
Exceptional
solo traveller
07-26-2015
Pros: Front Disk - Concierge - House keeping. Every thing
Cons: The GYM need more equipment's and a toilet near by.
9.2
Jersey
Wonderful
mature couple
07-14-2015
Pros: Accessibility of shops and restaurants within walking distance.
Cons:
6.7
Dilyara
Pleasant
family with older children
06-11-2015
Pros:
Cons: Service doesn't meet the regular four seasons standard. Rooms didn't have complementary water at night.
10.0
Pauline
Exceptional
mature couple
05-19-2015
Pros: From check in to check out, we were looked after so well. Staff were friendly and our room was so well appointed. One of our party had mobility issues and the hotel catered for this so well. Would definitely return.
Cons:
8.3
Anonymous
Very Good
mature couple
05-11-2015
Pros: The Concierge Staff are just the best
Cons: No Coffee making facilities in the room
10.0
Kamalaldeen
Exceptional
review category group of friends
04-28-2015
Pros: Every things in hotel excellent
Cons: I don't like the credit card use , because after check out still charging you
9.2
Abdulaziz
Wonderful
family with young children
04-16-2015
Pros: Sweet, Friendly and helpful staff, large rooms. We came early and our rooms were not ready, they gave us temporary room to rest until our rooms were ready.
Cons: No coffee maker in the room but they had free coffee in the lobby for free up to 9am.
9.6
Nadia
Exceptional
mature couple
03-31-2015
Pros: We asked the hotel to allow us a late check out because our flight was at night , so they asked the manager and he was so polite and nice to us and said we could stay till 7:00 p.m.without asking us to pay any extra charge . This never happens in any hotel . Imagine it happening in a FOUR SEASONS hotel! Wow
Cons:
9.6
Zaida
Exceptional
family with older children
02-20-2015
Pros: The excellent warmth and helpfulness of the staff
Cons: Nothing
9.2
Carlos
Wonderful
solo traveller
01-24-2015
Pros: The staff at the reception and the concierge is brilliant
Cons:
9.2
Gordon
Wonderful
mature couple
12-27-2014
Pros: Everything but the restaurant.
Cons: 'Tea' is not real food. You should offer a menu that serves food when your restaurant is open. What we were served at 'Tea' was a huge disappointment, and when we told it was teatime, we were told that there was food on the menu. We should have been sent over to the bar. We were famished from traveling all day to get to you guys. No breakfast, no lunch, you understand.
9.2
Anonymous
Wonderful
family with older children
12-24-2014
Pros: Spacious connecting rooms ideal for family with kids, ideal location for shopping, museums, and shows, outstanding service.
Cons: Rooms beginning to show their age and just a bit worn, the Garden restaurant was just Ok with slow service, mediocre food, and very high prices. Much better options available in the neighborhood.
5.4
Emmanuel
Fair
young couple
12-16-2014
Pros: Large room w high ceiling in good location
Cons: The decore is so passer. The hotel is in terrible need of redecoration. Several of the lights in the room flicker - unpleasant. Bathroom very old fashion. Poor quality linens and pillows. Old fashion TV. Ugly coridoors. Just bad design overall. Very small breakfast area. Food mediocre. Not up to what 4 season should be - clearly not.
7.5
Amani
Good
young couple
12-14-2014
Pros: The location
The Garden restaurant
Cons: The furniture is not that fancy
The atmosphere of the room is dull
The quilt cover was not comfortable and detaches from the filling while sleeping
8.3
Anonymous
Very Good
solo traveller
12-07-2014
Pros: all of above
Cons: Minimalist decor seemed stark
no bubble bath--great tub needed it. hard to get t.v. channels to change
7.5
Anonymous
Good
young couple
11-15-2014
Pros: Service and staff.
Cons: Room furniture less value for price.
6.3
Anonymous
Pleasant
family with older children
10-14-2014
Pros: only the location was good
Cons: The room feels so empty, i know its suppose to be modern design, but there was nothing in it, the bathroom has no amenities and not even drinking water at bedtime.
for such a high price ,you get nothing except a location which is not unique as there are so many 5 star hotels around the same location.
9.6
Harry
Exceptional
young couple
09-26-2014
Pros: Jacuzzi along w complimentary fruit/water in the updated gym.
Bathroom and walk-in closet was amazing.
Cons: Sofa desk and television was reminiscent of Marriott Hotel chain.
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