Grand Hyatt New York

AAA Inspector Rating
109 E 42nd St
New York, NY 10017- Map It
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AAA Inspector Rating Details (scale 1-5)
3.7
Overall
Room4.0
Bath3.1
Public Areas3.9
AAA Inspector Notes
Both the location—next to the famed Grand Central Terminal—and it's sheer size make this a top pick among large groups. The cavernous lobby leads to very contemporary and comfortable rooms. The lounges and facilities at the hotel are well-designed and top-notch. Smoke free premises. 1298 units. 34 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Contemporary Hotel
Location
Between Park and Lexington aves. Adjacent to Grand Central Station. 109 E 42nd St 10017. Station: Grand Central-42 St.
AAA Benefit
Members save 10% or more and earn World of Hyatt points when booking AAA rates!
Eco Certification
The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency. The Green Key Eco-Rating Program recognizes hotels, motels, and resorts that are committed to improving their environmental performance.
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, pay movies, wireless Internet, safes. Some: coffeemakers.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 3 day cancellation notice-fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 2443 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel staff was fabulous! We were able to check in 2 hrs early. The restaurant asst mgr, found out it was my wife's b-day, & when we got to our room had a bottle of champagne & chocolate covered strawberries waiting on us. Capped a perfect day!
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: Location was great, walking distance to varies sites. Staff was very polite and helpful. Overall hotel was nice, housekeeping needs to stay on top of things a little more.
Cons: Housekeeping shampoo rug and left it wet. 2nd room had to be sprayed was a little musty. I left message for supervisors to invest in some pine sol for the bathrooms. I never had this problem in any Hyatt Hotel I've stayed in.
8.0
Anonymous
Very Good
07-21-2017
Pros:
Cons: The Air Conditioning was not up to par. Even on the lowest available thermostat setting (65 degrees )?thr room was not comfortable.
10.0
Anonymous
Exceptional
07-21-2017
Pros: They upgraded us to a large suite
Cons: It's a big hotel with impressive and lovey interior spaces but it's also very busy.
1.0
Anonymous
Very Poor
07-21-2017
Pros: Easy to get to subway duh
Cons: No service
Showing reviews 1 - 5 of 50