A great location is just one of the appealing aspects of this property which delivers all the expected comforts of this brand.
Smoke free premises. 206 units. 28 stories, interior corridors. Accessibility (Call).
Cons: When we checked in we were given a king bed, and told thats all there was left that night, but I find it hard to believe there was not even 1 room with 2 doubles left, I don't think she really wanted to look to hard. We were 2 females travellers.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Queen size beds with room a decent size for NY, Lobby having snacks and flavored water every day !!!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: After reading reviews I knew the room wouldn't be as big as usual. I had the room for 1 night and didn't plan on being in the room much at all. The hotel staff were great, the room was clean, the location was great! They let me check in 3 hours early!
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was very friendly and it was a great value for a night in NYC.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Great location, very clean.
Cons: Called the front desk for a quick question, was put on hold for about 5 minutes. way too long for a response. also the elevators were a long wait every time we used them, and when they did arrive were often full and we had to wait for the 2nd or 3rd one.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room is very big for a NYC hotel, the staff is so friendly. Location is very good, not right in the middle of the hectic area but easy to get around. The price was fantastic! Liked free coffee and snacks at night too :)
Cons: Not really
10.0
Anonymous
Exceptional
08-11-2017
Pros: The service was great the location was great
Cons: Everything was very good
9.0
Anonymous
Wonderful
08-11-2017
Pros: The workers were amazing! They went out of their way to help and hotel employee at the front desk was great! They also allowed me to check in earlier than the set 3:00.
Cons: The elevator was really slow.
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location. Convenient to subway. Nice places to eat nearby. Easy walking distance to sites. Quiet, clean, friendly staff.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: We were very pleased with everything at the hotel. If I had to choose 2 things it would be the cleanliness of the hotel and the staff. They were very friendly and helpful.
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Cleanliness and ambiance of the room and hotel. And the location.
Cons: No.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Since we walked to the hotel everybody was very friendly and helpful. I would recommend this hotel I am coming back in a month and I am planning to booked again. Its so close to all the subways.We felt safe. As I said everything was great!
Cons: I wish the pillows were a little firmer but cannot have it all. I will still stay again.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff, amenities, location
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Hotel staff were very friendly and accommodating.
Cons: Rooms were on the smaller side, but that is generally what you get in Manhattan.
Cons: Price but for NYC it was probably better than most other accommodations of similar quality.
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location and very clean. Staff was friendly and helpful.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Clean big rooms, complimentary coffee and water in lobby
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Staff was great!!
Cons: Little out of the way.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Staff was very aware of guests and very professional. Made it a point to always speak.
Cons: When checking out Sat morning, had to wait for 3 elevators, cleaning crews had the first 2 full going to rooms with large carts. The third we just crammed in since we had a car waiting downstairs
4.0
Anonymous
Disappointing
08-11-2017
Pros: Breakfast was OK.
Cons: Checkin is not until 4:00. Arrived at 5:00 but told our room was not going to be available until 7:30/8:00 because the people in the room decided to have a late checkout. We were told, "have a drink at the bar and i'll let you know when it's open."
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff here could not possibly be nicer. They made my stay wonderful.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Good location, close to subway lines, nice staff, pleasant room.
Cons: No.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, very friendly staff
Cons:
8.3
Anonymous
Very Good
02-23-2016
Very good
Pros:
Cons: chair in room not comfortable
8.8
Anonymous
Excellent
02-21-2016
Great base for sights and...
Pros: Great, comfy bed and nice little extras each day in the lobby like coffee in the morning and sweets in the afternoon.
Cons:
8.3
Anonymous
Very Good
02-15-2016
Great location, good value
Pros: The location is great, right next to wonderful restaurants and bars, and very close to the subway. The room was very nice and the lobby is very elegant, with free coffee and tea. The staff was also friendly.
Cons: It was super crowded/busy with only one person working the desk when we arrived to check in, and we were in a rush to get to a work event, so that was unfortunate. But they did add another person to the desk when they saw the line stacking up.
10.0
Anonymous
Exceptional
02-09-2016
Exceptional
Pros: A Great hotel definitely will go back!
Cons:
6.3
Anonymous
Pleasant
02-02-2016
Nice hotel worth checking. Needs...
Pros: The room was up to par and we had some good movies channels.
Cons: The front desk they was kinda judgemental I guess it was the way I present myself I don't know.
9.2
Anonymous
Wonderful
02-02-2016
Great location, friendly and comfortable
Pros: We liked the location, walking distance to many of the main places in Manhattan, the Rockefeller Center, the MOMA, Central Park, nice restaurants, 5th Ave, shops etc etc
The staff is very friendly, nice and helpful. Breakfast at the restaurant is very good.
We were on the 23rd floor with a magnificent view!
Cons:
7.5
Anonymous
Good
01-29-2016
Good
Pros:
Cons: Small room
8.3
Anonymous
Very Good
01-21-2016
Very good
Pros: Great customer service & quick check in
Cons: They kept messing up our reservation price of $79 plus tax. Ended up charging $156 plus $50 deposit. If we hadn't caught it the night we checked in and checkout...we would have been over charged.
10.0
Anonymous
Exceptional
01-17-2016
I found the Hilton Garden...
Pros: The location was perfect for my visit; the room and bathroom/shower were larger than I expected and very comfortable and all of the staff that I had contact with were very friendly and welcoming
Cons: No negative comments at all
8.8
Anonymous
Excellent
01-14-2016
Excellent location, professional staff
Pros: Staff very professional and helpful: when my reservation was cancelled by mistake they helped me to find new hotel
Cons:
6.7
Anonymous
Pleasant
01-11-2016
Pleasant
Pros: We liked the location of the hotel in mid-town Manhattan, the staff were helpful and their was cookies, candy bar and wine tastings at various times in the lobby for guests to enjoy which was a nice touch. Overall it was a pleasant stay though.
Cons: It is a very expensive hotel for what you get, but that is just a product of staying in Manhattan. The elevators were a source of frustration, not only because there was on two, but because the room keys which you had to use to access your floor worked an occasional basis at best.
10.0
Anonymous
Exceptional
01-06-2016
New Year's Eve trip to...
Pros: Great location, friendly staff. Rooms were always turned out lovely and clean and fresh.
Cons: Only problem was that our room backed onto the lift so we could hear that whenever it went up and down.
10.0
Anonymous
Exceptional
01-06-2016
Great hotel, excellent location, friendly...
Pros: The location of the hotel was really close to a subway and other amenities. The staff were really friendly and happy to give us advice on what to do. The room was a perfect size, cleaned daily and ticked every box.
Would happily stay there again.
Cons: The only very small issue was that there were only 2 lifts and they took quite a long time as they had around 30 floors serviced by just these lifts
8.3
Anonymous
Very Good
01-05-2016
Cute hotel
Pros: Treats in the afternoon and tea- coffee in the morning ..for free ;)
Cons: Elevator too slow.
10.0
Anonymous
Exceptional
01-03-2016
Awesome Hotel and close to...
Pros: After searching high and low for a nice economical hotel within walking distance to many things I came upon the Hilton Garden Inn. I read the reviews and decided to go with it. I am so happy I did!!! The hotel was in a perfect location to walk to Times Square, Rockefellar Center, 5th ave, serendipity and so much more. We never used a taxi!!! The staff was amazing and helped in any way possible. Will definitely stay here again!!!
Cons:
8.3
Anonymous
Very Good
01-01-2016
I loved my cozy room....
Pros: All of the staff members and managers were very kind welcoming and accomodating. Lovely people. All except one of the managers but, we straightened his attitude out. The room was great! The lobby is cozy and the location is perfect for shopping and walking around. The bed is comfortable. Bathroom is a good size.
Cons: The pillows are too mushy.
9.6
Anonymous
Exceptional
12-31-2015
Amazing room and location ......
Pros: Considering that it was New York the room was a good size.
Cons: On the last day at 10:00AM we booked and paid $95 for a minivan to take us to the airport at 3:00PM. At 2:50PM we were asked if we would share with another family. We declined. The other family got the minivan and we were left with a small sedan. When we complained to the staff person and said we would speak to the manager she got very worried a gave us $10. Great stay, but do not use the hotel to book transportation to the airport.
7.5
Anonymous
Good
12-29-2015
Perfect hotel for families
Pros: Staff friendly and very helpful. Location very good.
Cons: I liked everything
8.3
Anonymous
Very Good
12-26-2015
Good NYC hotel
Pros: Great location. Close to public transport, lots to see in the area. Lots of food options in the area. Comfortable beds, nice tvs and HD television. Security in hotel was good.
Cons: House keeping was decent, found someone else's cloths behind the chair...gross. Our mini fridge was broken and the door wouldn't close. Our groceries expired. House keeping was very loud outside of our room in the morning yelling and talking loudly while do not disturb sign was up. Hotel charges $50 a night for incidentals that is not included in the price or the booking details. Hotel restaurant is very expensive.
10.0
Anonymous
Exceptional
12-23-2015
Exceptional
Pros:
Cons: No hot tub
8.8
Anonymous
Excellent
12-17-2015
Clean, Good Value Hotel
Pros: Most of the staff were very friendly! The hotel was extremely clean and the bed was very comfortable!!
Cons: Shame about Michael the luggage porter! He was extremely rude!
10.0
Anonymous
Exceptional
12-15-2015
Awesome!
Pros: Nothing was too much for the staff and they went out of their way to make sure we got the most out of our 4 day break in The Big Apple. THANKS GUYS!
Cons:
7.9
Anonymous
Good
12-08-2015
Good
Pros: Room service was ordered and arrived quickly.
Cons: The room tended to be dark even if all the lights on.
7.1
Anonymous
Good
12-07-2015
Good for Midtown Manhattan
Pros: quiet location in midtown Manhattan, coffee in the early morning, Qatar Airways crew stay there
Cons: outrageously expensive breakfast, not included, 24 USD is discouraging
7.5
Anonymous
Good
12-03-2015
Good value for money location,...
Pros: Location and comfort of room, no view but that did not matter as we did not spend much time there. Did not take any meals in the hotel but there was always coffee and water available in the reception area.
Cons: Had delay in getting bags to room, had to chase. Also asked for assistance in getting a cab and overheard the Manager telling the receptionist (who was very happy to help) to tell us to walk to the corner and get one ourselves - that was a pretty poor customer experience when everything else was going so well
7.1
Anonymous
Good
12-02-2015
A bit expensive for being...
Pros: It was clean and tidy. The staff were nice enough.
Cons: It didn't feel anything like a Hilton. Didn't feel worth the cost.
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