A great location is just one of the appealing aspects of this property which delivers all the expected comforts of this brand.
Smoke free premises. 206 units. 28 stories, interior corridors. Accessibility (Call).
Pros: The beds were comfortable and for the most part, everyone was very friendly
Cons: Was told that our room wouldn't be ready until 8pm. There were 5 of us traveling and the desk person was only allowed to give us 2 free breakfast tickets. All 5 of us were inconvenienced so I feel that we all should have been compensated
6.7
Stephen
Pleasant
mature couple
09-04-2016
Pros:
Cons: Room not ready upon arrival. Room reeked of smoke.
9.2
Simon
Wonderful
family with young children
08-30-2016
Pros: Fridge, microwave, pic and mix sweeties, computer interactive screen in lobby
Cons: Room size
10.0
Alejandro
Exceptional
solo traveller
08-30-2016
Pros: The bed sheets were out of this world !! Also staff kept in touch while my stay which was pretty cool .
Cons: Had to wait about 30 mins to get my room
10.0
Bob
Exceptional
review category group of friends
08-30-2016
Pros: The location and how friendly the staff was.
Cons: The elavators. To slow
7.9
Luciano
Good
solo traveller
08-25-2016
Pros: Very good location. A bit away from the chaothic Times Square, yet close to very good restaurants and stores. Worth the money.
Cons: The check-in process was a bit confusing, but nothing that could change my humor.
9.2
Jgq
Wonderful
solo traveller
08-25-2016
Pros: Staff was welcoming upon arrival, rooms were clean and conveniently located in midtown... close to transportation and some major landmarks.
Cons: Nothing, overall good experience.
7.5
Giedrė
Good
review category group of friends
08-25-2016
Pros: Appreciated morning coffee in the lobby in the mornings.
Cons: Rather small amount of bathroom products for 4 guest room, shower head was conplicated to regulate.
7.9
Andrew
Good
young couple
08-24-2016
Pros: Location was very good
Cons: Only 2 lifts so it could take 5 minutes to get from lobby to your room on occasions. Rooms a little small but probably standard for New York
8.8
Cheryl
Excellent
family with older children
08-24-2016
Pros: Very clean and quiet.
Cons:
10.0
Karen
Exceptional
family with older children
08-23-2016
Pros: Very nice staff. Clean rooms. Queen beds, which are difficult to come by in NYC.
Cons: Breakfast at the hotel restaurant was outrageously priced.
10.0
Debra
Exceptional
family with older children
08-15-2016
Pros: The bed was extremely comfortable. The room was very clean. I like the fruit water in the lobby. It is an easy walk to the subway, but also possible to walk to the theatre district if so inclined.
Cons:
8.0
John
Very Good
Family with Teens
08-14-2016
Pros: Very clean. Great location. Easy walk to Times Square and other locations. Room had fridge and Keurig. There were security measures in place in elevator to floors.
Cons: No extra pillows or blankets, pillows were very flat, no closet, no iron.
7.0
Verified Hotel Guest
Good
08-12-2016
Pros: staff very nice and accommodating
Cons: Found empty water bottle and plastic cup under the bed--not very clean Had to hold on phone 10 minutes while checking confirmation
9.2
David
Wonderful
family with young children
08-09-2016
Pros: Location.
Cons: Wish there was a pool
6.7
Ninoska
Pleasant
young couple
08-09-2016
Pros:
Cons: There is no food available for late night time. Our room 2306 was close to the towels/bedding room and cleaning staff was very noisy.
6.7
Shabib
Pleasant
review category group of friends
08-09-2016
Pros: The beds are comfy, good location, modern room.
Cons: Too pricy,, rooms are very small
9.2
Wei
Wonderful
review category group of friends
08-04-2016
Pros: It'really a good experience for 4 days and nights we have spend in this hotel. The location is excellent, it's near headquarter of United union, and you can take a jag after dinner to get to time square and broadway in 20 mins.
Cons:
5.4
Philip
Fair
family with older children
08-02-2016
Pros: Good location. Room was quiet.
Cons: Housekeeping staff did not take used drinking glasses. They stayed in our room for 2 days and we finally put them in the hallway. Elevators were slow and staff often took up a lot of space with carts. Not their fault. They need a service elevator.
10.0
Milagros
Exceptional
family with young children
07-29-2016
Pros: Good location, clean, staff very good, facilities, etc.
Cons:
7.9
James
Good
mature couple
07-26-2016
Pros: Nice people!
Cons: Elevator issues.
3.8
Roger
Poor
mature couple
07-25-2016
Pros: Good location
Cons: Check in was only possible at 8:00 pm instead on 3:00pm. So I have to cancel my booking. Booking.com have to refund my visa payment. Hilton did not charge but payment deducted from my Visa card.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
07-24-2016
Pros: Cleanliness and ambiance of the room and hotel. And the location.
Cons: No.
9.2
Joe
Wonderful
mature couple
07-19-2016
Pros: Friendly staff, clean facilities!
Cons: The water barely came out of the shower head.
5.8
Carlo
Okay
solo traveller
07-17-2016
Pros:
Cons: 1. Small rooms with protruding bed frames with sharp pointy corners where you constantly hit your legs while moving about the room.
2. Annoyingly noisy music in the hotel's reception.
4.2
Gago
Disappointing
family with young children
07-11-2016
Pros: It's a Hilton property - so you know what you get
Cons: Very tiny rooms - air-conditioner makes it cold or it gets hot, lobby is small, staff is always pre-occupied with stuff, elevator noise is unbearable
10.0
Mikel
Exceptional
family with young children
07-09-2016
Pros: Everything was great. The price for the location was great. We used the subway everyday so the fact that it was just a block away was great.
I wish they had free breakfast but the kids did eat free so 44 bucks for a family of 4 isn't bad.
The room is small but the beds were great, the cable TV had all the channels we needed and the fridge in the room was helpful.
The staff was so kind and helpful. They answered every question we had and when we arrived early they stored our bags while we went to the Mets game.
Overall it was a great stay at the Hilton Garden Inn Midtown.
Cons:
10.0
Rodney
Exceptional
Family with Teens
07-08-2016
Pros: You know what you're gonna get with a Hilton. Nice staff and an above average room in New York for a reasonable price.
Cons:
9.2
Family
Wonderful
family with young children
07-08-2016
Pros: Excellent location, friendly and helpful staff, very clean facility
Cons: Expensive, no complementary breakfast
6.7
Bridget
Pleasant
review category group of friends
07-08-2016
Pros: front desk persons are good
Cons: too tiny bathroom
7.9
Prisca
Good
review category group of friends
07-08-2016
Pros: The majority of the staff was really nice
Cons: The elevators take FOREVER to come. They charged more than they should for the breakfast.
9.2
Janice
Wonderful
family with older children
07-05-2016
Pros: Staff was great.
Cons: Room was small compared to other Hiltons stayed prior to this trip
8.0
Verified Hotel Guest
Very Good
Family with Young Children
07-03-2016
Pros: Great location. Convenient to subway. Nice places to eat nearby. Easy walking distance to sites. Quiet, clean, friendly staff.
Cons:
9.2
Dennis
Wonderful
mature couple
06-30-2016
Pros: Mostly chose it because of queen beds (most others had full), and they were very comfortable. We ended up liking the location even better. It is very convenient to the Air Train from JFK, the UN, subway, and most everything else. Also close to restaurants and other amenities.
Cons: There are only 2 elevators, which guests and staff share. During times when housekeeping is in full swing they can be crowded or slow. A relatively minor inconvenience for an otherwise great location and property.
10.0
Anita
Exceptional
family with older children
06-30-2016
Pros: Nice Clean Hotel, Great Location, Friendly Staff.
Cons: N/A
2.5
Lisa
Poor
young couple
06-29-2016
Pros: Is blood stains on my wall there was no City View blood stains on my pillow the yellow to text on the pillow is so old they were not readable staff was rude and even Good Housekeeping said they had since it's their boss about how nasty the rooms in the palace where she said her boss still did nothing
Cons: Everything there are bunch of liars and their staff is rude there pictures or alive room was Tiny
8.3
Kevin
Very Good
young couple
06-28-2016
Pros: The staff was very friendly and accommodating to us. Being from out of town, we needed to store our luggage while we were out and they were happy to hold it for us. Also, the room was very nice and comfortable.
Cons: The sheets had a few stains on them, although they were clean. Also, the comforter on the bed had set-in stains that were black (maybe markers?). The hotel has an incidentals policy that will empty your bank account if you stay here for a week! $50 a night should be optional rather than the hotel taking it without informing you. I had checked my bank account and noticed I was overcharged, and was only told about the policy after the fact. Finally, be careful with checking in. I was emailed THE DAY OF that I wouldn't be allowed to check in until EIGHT O'CLOCK! I was told a large party were checking out late and that I could not check in for an extra 5 hours. Being from out of town, we had plans and could not wait around to check in. The hotel didn't even offer me anything for the inconvenience.
7.1
Gail
Good
family with older children
06-28-2016
Pros: somewhat central location, clean
Cons: offfer a free breakfast
8.3
J
Very Good
family with older children
06-24-2016
Pros: Great location, very friendly, helpful staff and clean comfortable room with a great city view. I received a last minute offer on the price of the hotel which made it excellent value for money.
Cons:
7.5
Carrie
Good
mature couple
06-21-2016
Pros: The hotel was very nice and I loved the location. I also really liked the free candy bar they had in the afternoon.
Cons: They didn't have our room ready until 6 PM. It was supposed to be 8 PM but my boyfriend pleaded with them and they found us something. The staff was very nice about it but after a long day of traveling and walking around the city we wanted to crash and could not. They had rented out our room and several others to a group of flight attendants who came to sleep in our room for a few hours. So essentially they were collecting money from us and the airline at the same time for rental of the same room. They did offer us breakfast as a concession.
8.8
Eleanor
Excellent
solo traveller
06-15-2016
Pros: Staff very helpful with questions on getting around directions.
Cons: I got there very late early (am230) it really needs to be part of instructions that there is more than 1 garden inn not the one ad airport also more clarifying information .
I also didn't like the fact they had full price on bill and had to clarify what set figure was.
8.8
Roumiana
Excellent
mature couple
06-14-2016
Pros:
Cons: Only 2 elevators, no service elevator
6.3
Christine
Pleasant
solo traveller
06-13-2016
Pros: Good location. Staff was helpful.
Cons: Rooms are very small. Difficult to control room temperature.
8.3
Milorad
Very Good
mature couple
06-13-2016
Pros: Choice of food for breakfast
Efficiency,politeness and kindness of front desk personnel
Neatness of room maids' work.
Cons: Can not think of any.
10.0
Teresa
Exceptional
solo traveller
06-09-2016
Pros: Awesome staff! Very engaged with the customers
Cons:
10.0
Patrick
Exceptional
Group Traveler
06-04-2016
Pros: Location is perfect. Far enough from Times Square so you can sleep at night but still walking distance. Close to Central Park.
Cons: Only 2 elevators, but it's no big deal! And parking was 55$/night but New York being New York...
9.0
Verified Hotel Guest
Wonderful
Family with Teens
06-02-2016
Pros: The workers were amazing! They went out of their way to help and hotel employee at the front desk was great! They also allowed me to check in earlier than the set 3:00.
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