Hilton Garden Inn Manhattan Midtown East

AAA Inspector Rating

206 E 52nd St

New York, NY 10022- Map It

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AAA Inspector Rating Details (scale 1-5)

3.1

Overall

Room3.2

Bath2.6

Public Areas3.0

AAA Inspector Notes

A great location is just one of the appealing aspects of this property which delivers all the expected comforts of this brand. Some of the upper floor rooms have terraces overlooking the East Side. Smoke free premises. 206 units. 28 stories, interior corridors. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

Between 2nd and 3rd aves. 206 E 52nd St 10022. Station: 51 St.

AAA Benefit

Members save up to 10% and earn Honors points when booking AAA rates!

Parking

valet only.

Dining & Entertainment

restaurant, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.

Sports & Recreation

exercise room.

Guest Services

valet and coin laundry, room service.

Terms

Guest Ratings

OVERALL GUEST SCORE

Very Good

Based on Ratings from 629 guests

Showing reviews 1 - 5 of 50

9.6

Abdulaziz

Exceptional

family with young children

04-17-2018

The stay at this hotel...

Pros: Every thing

Cons: The room is small for the queen room

9.6

Jean

Exceptional

review category group of friends

04-17-2018

Exceptional

Pros:

Cons:

7.1

Nicole

Good

family with young children

04-15-2018

Good

Pros:

Cons:

8.8

Eduardo

Excellent

family with young children

04-14-2018

Fabulous

Pros: Nice location!

Cons: Small Room for 4 persons.

7.9

Channa

Good

family with young children

04-14-2018

Good

Pros:

Cons:

7.0

Shea

Good

Traveling as Couple

04-13-2018

Pros: Great location, very clean.

Cons: Called the front desk for a quick question, was put on hold for about 5 minutes. way too long for a response. also the elevators were a long wait every time we used them, and when they did arrive were often full and we had to wait for the 2nd or 3rd one.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

04-13-2018

Pros: The location was really great, the room was nice and clean.

Cons: The water pressure in the shower was not very good.

10.0

James

Exceptional

Traveling as Couple

04-13-2018

Pros: The service was great the location was great

Cons: Everything was very good

10.0

Rodney

Exceptional

Family with Teens

04-13-2018

Pros: You know what you're gonna get with a Hilton. Nice staff and an above average room in New York for a reasonable price.

Cons:

10.0

Verified Hotel Guest

Exceptional

Family with Young Children

04-13-2018

Pros: Cleanliness and ambiance of the room and hotel. And the location.

Cons: No.

10.0

Maria

Exceptional

04-13-2018

Pros: Since we walked to the hotel everybody was very friendly and helpful. I would recommend this hotel I am coming back in a month and I am planning to booked again. Its so close to all the subways.We felt safe. As I said everything was great!

Cons: I wish the pillows were a little firmer but cannot have it all. I will still stay again.

7.0

Verified Hotel Guest

Good

04-13-2018

Pros: staff very nice and accommodating

Cons: Found empty water bottle and plastic cup under the bed--not very clean Had to hold on phone 10 minutes while checking confirmation

8.0

John

Very Good

Family with Teens

04-13-2018

Pros: Very clean. Great location. Easy walk to Times Square and other locations. Room had fridge and Keurig. There were security measures in place in elevator to floors.

Cons: No extra pillows or blankets, pillows were very flat, no closet, no iron.

10.0

Kari

Exceptional

Group Traveler

04-13-2018

Pros: Everything. The staff was SUPER wonderful. The room was SUPER clean. The location was SUPER. LOVED everything about this.

Cons: nothing

10.0

Sandra

Exceptional

04-13-2018

Pros: Location. Cleanliness. Staff. Big thumbs up!!

Cons: No

5.0

Michele

Fair

Traveling as Couple

04-13-2018

Pros: The location was very good for the activities we had planned...close to subway, restaurants and sights in New York.

Cons: Our keys did not work! Three times we were locked out of our room and had to get new keys made. Also, on the afternoon of our arrival, as we were getting ready to go out, another guest opened up our door . Apparently he was given the same room! Not great

10.0

James

Exceptional

04-13-2018

Pros: Great service. Nice clean roomn

Cons: No

8.0

Verified Hotel Guest

Very Good

Family with Young Children

04-13-2018

Pros: Great location and very clean. Staff was friendly and helpful.

Cons:

8.0

Todd

Very Good

Family with Teens

04-13-2018

Pros: Staff was great!!

Cons: Little out of the way.

6.0

Terry

Pleasant

04-13-2018

Pros: Staff was very aware of guests and very professional. Made it a point to always speak.

Cons: When checking out Sat morning, had to wait for 3 elevators, cleaning crews had the first 2 full going to rooms with large carts. The third we just crammed in since we had a car waiting downstairs

9.0

Laura

Wonderful

Traveling as Couple

04-13-2018

Pros: The staff here could not possibly be nicer. They made my stay wonderful.

Cons:

10.0

Peter

Exceptional

Traveling as Couple

04-13-2018

Pros: Good location, close to subway lines, nice staff, pleasant room.

Cons: No.

10.0

Jennifer

Exceptional

Traveling as Couple

04-13-2018

Pros: Great room, great location, and great price! The staff was friendly and helpful, and it's centrally located to everything. We'd definitely stay here again!

Cons:

9.0

H J

Wonderful

Family with Teens

04-13-2018

Pros: Great location, very friendly staff

Cons:

6.0

Verified Hotel Guest

Pleasant

Traveling as Couple

04-13-2018

Pros: Cleanliness, location.

Cons: Music in lobby too loud for conversation, phonecalls. Was midday and seemed like music (volume, style) for going out.

8.0

Yvonne

Very Good

Group Traveler

04-13-2018

Pros: Location

Cons: The concierge wasn't helpful and needs training.

10.0

Daniel

Exceptional

Traveling as Couple

04-13-2018

Pros: Staff was always friendly, polite and prompt. They stored our luggage for about four hours after checkout and had a car waiting to take us to airport at the exact time we requested. Location was great for walking to tourist spots.

Cons:

8.0

Mark

Very Good

Traveling as Couple

04-13-2018

Pros: Cleanliness

Cons: No

3.0

Yoonsoo

Poor

Traveling as Couple

04-13-2018

Pros: Interior design for the room

Cons: Staff was rude. So many otherÃ¢â‚¬â„¢s hair on the bed. Disgusting.

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

04-13-2018

Pros: Its proximity to a subway stop was of great help as the weather was bad. The staff was very friendly and helpful, as well as funny! They wished us well as we started out for the day and then they were happy to see us at the end of the day.

Cons:

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

04-13-2018

Pros: Location. Good proximity to GCS and theater dist., yet quiet area for NYC

Cons: Wimpy pillows!

10.0

Anonymous

Exceptional

young couple

04-13-2018

Exceptional

Pros:

Cons:

7.1

Kathleen

Good

family with young children

04-11-2018

Cold wrong time of year...

Pros: Staff were pleasant and courteous

Cons: Rooms a little larger

7.1

Steven

Good

family with young children

04-11-2018

Generally ok. Not outstanding but...

Pros: Simple and straightforward. Does what it says on the tin!

Cons: Room was a little small

8.3

Very Good

family with young children

04-10-2018

Very nice hotel for the...

Pros: Excellent staff!!!!

Cons:

8.8

Zbynek

Excellent

family with young children

04-08-2018

Great hotel at central Manhattan.

Pros: Great view - scyscrapers (we have booked a room with a city view and got a room on the 24th floor). Functional, quiet A/C, coffee machine at room, excellent shower, comfortable beds functional wifi (even though you have to log-in every now and then), complimentary coffe and tea at the reception in the morning. Smooth check-in, check-out. Luggage storage after check-out. We had absolutely no issues with operating of or waiting time for the lifts as some reviewers mentioned. A few steps from metro.

Cons: Room is really small - no place to put an open luggage, so everything needs to be unpacked. Only one cupboard and several drawers available for cloths storage. Twice we have been provided only with three towels (there were 4 of us in the room), but they would provide the missing one after a call to the reception.

10.0

Anonymous

Exceptional

family with young children

04-08-2018

NYC Spring Break 2018

Pros: Hot coffee in the morning, cold water all day, welcoming staff, great room, great city view, all requests were granted and great location!!!

Cons: Nothing

8.3

Vero

Very Good

family with young children

04-07-2018

Location perfect. Subway very close...

Pros:

Cons:

10.0

Tiara

Exceptional

young couple

04-06-2018

It was an amazing visit....

Pros: Great! Enjoyable! No complaints we had a outstanding time.

Cons: Nothing everything was great!

8.8

Ashley

Excellent

review category group of friends

04-06-2018

Fabulous

Pros: The location of this hotel is superb. It's a very close walk to several places (Times square, MoMa, Grand Central station). Also, the subway is less than a couple blocks away.

Cons: I felt as though the hotel was over-priced for the size and style, but that's new york for ya!

10.0

Judy

Exceptional

solo traveller

04-06-2018

Exceptional

Pros: very speedy chick in and departure. staff very efficient and friendly

Cons:

8.8

Kristine

Excellent

family with young children

04-05-2018

Fabulous

Pros: Convenient to the subway for exploring New York. Staff was very helpful in providing directions, suggestions, and accommodating requests.

Cons: Only had one bath towel when we arrived (2 adults, a teen, and a child). Called front desk for additional towels and only received one more.

10.0

Minerva

Exceptional

family with young children

04-05-2018

Great

Pros: Room was clean, staff was great, location was also great

Cons:

8.3

Very Good

solo traveller

04-04-2018

It's modern, clean and the...

Pros: The staff were very friendly & knowledgeable. Jamal was a truly delightful person - they evidently didn't really have the room I had requested so he adjusted and upgraded me to something else. (And gave me extra chocolate -which is always nice ;^}. ) The room was very nice. The bed was very comfy (the pillows were sorta weak and got flat easily. I know that's subjective; I have a bad neck...) If you need to be in midtown / midtown east it's a great locale.

Cons: It's dumb little things they didn't do, they aren't imperative but then they niggle at you : There was a bulb out in the bathroom; the shower curtain leaked when you showered and, Yes, I put it inside the tub line. • The door of the bathroom can't remain open, and it's heavy, so its a pain to try to keep it open if there's just one person in a room. • As I said the pillows were big, but just kind of "airy" so, no real support. • I had a lot of work docs & materials with me that I couldn't leave out if I went out, and couldn't fit in the safe - so usually I had a "Do Not Disturb" on the door. Thinking they'd probably want to clean one day, I took all the confidential materials with me and took the sign off - I was out from 9am - 3:45pm - but when I got back it was clear no one had entered, never mind cleaned, the room. I didn't care since I didn't "need" it cleaned badly, but it showed no one came for that whole day (??), it seemed sorta careless. And there's no channel guide option, so you have no idea what's on - Now, I get it most people are out enjoying NYC, but those of us there for work just need things easy, since we're in meetings or in our rooms for 4 days. A basic GUIDE option on the remote would seem an easy enough thing - or a Guide channel? Still not a big hairy deal, just irritating for 4 days.

7.1

Shawanda

Good

family with young children

04-04-2018

It’s was just okay. We...

Pros: The rooms and facilities were clean

Cons: Very small rooms with thin walls. We were traveling with our children, the room next to ours had a couple that was making inappropriate noises ( use your imagination)! My husband had to bang on the wall to tell them to shut up...then they turned the TV up really loud which keep us up all night. We went down to the front desk 3 times however nothing was done....very disappointed! There is also only 2 elevators for the entire hotel

9.2

Rosse

Wonderful

family with young children

04-04-2018

Superb

Pros:

Cons:

10.0

Christina

Exceptional

family with young children

04-02-2018

Great choice for value and...

Pros: Great location!

Cons: I would recommend you have a holding location for the Qatar airways crew members as they tended to jam up the lobby and in front of the elevator area. (we noticed at least twice during our 5 day stay)

10.0

Debbie

Exceptional

young couple

04-02-2018

Good!

Pros: Quiet and clean

Cons:

9.6

Gregory

Exceptional

young couple

04-02-2018

Nice hotel and would book...

Pros: Close to everything!!

Cons: The cleaning product used in the bathroom had an overwhelming smell. The bath was cleaned very well but the product was strong enough that we closed the restroom door and left the fan on.

8.3

Stuart

Very Good

solo traveller

04-02-2018

Very good

Pros:

Cons:

Showing reviews 1 - 5 of 50