A great location is just one of the appealing aspects of this property which delivers all the expected comforts of this brand.
Smoke free premises. 206 units. 28 stories, interior corridors. Accessibility (Call).
Pros: The hotel was clean and inviting. Nice lobby and friendly staff. Courteous and helpfull. Location was a little away from the main hustle and bustle of Manhattan. Less than a block from 3 main subway lines.
Cons: Housekeeping staff didn't change our sheets even after we prompted them to. One sheet had a few mysterious stains on it. We pulled it off the bed so they would see it wasn't to be used again. When we came back that night we found it back on the bed.
8.0
Susan
Very Good
Family with Teens
06-23-2017
Pros: Room size was good, location was good.
Cons: When we checked in we were given a king bed, and told thats all there was left that night, but I find it hard to believe there was not even 1 room with 2 doubles left, I don't think she really wanted to look to hard. We were 2 females travellers.
10.0
Kathy
Exceptional
Family with Teens
06-23-2017
Pros: Queen size beds with room a decent size for NY, Lobby having snacks and flavored water every day !!!
Cons:
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: Clean and good price.
Cons: Room was well worn eg. torn carpet, old stain on table top.
10.0
Timothy
Exceptional
Traveling as Couple
06-23-2017
Pros: clean, friendly staff, good location
Cons: small room but very clean and usable
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: The staff was very friendly and it was a great value for a night in NYC.
Cons:
9.0
Carmen
Wonderful
Traveling as Couple
06-23-2017
Pros: The room is very big for a NYC hotel, the staff is so friendly. Location is very good, not right in the middle of the hectic area but easy to get around. The price was fantastic! Liked free coffee and snacks at night too :)
Cons: Not really
10.0
James
Exceptional
Traveling as Couple
06-23-2017
Pros: The service was great the location was great
Cons: Everything was very good
8.0
Verified Hotel Guest
Very Good
Family with Young Children
06-23-2017
Pros: Great location. Convenient to subway. Nice places to eat nearby. Easy walking distance to sites. Quiet, clean, friendly staff.
Cons:
10.0
Rodney
Exceptional
Family with Teens
06-23-2017
Pros: You know what you're gonna get with a Hilton. Nice staff and an above average room in New York for a reasonable price.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Cleanliness and ambiance of the room and hotel. And the location.
Cons: No.
10.0
Maria
Exceptional
06-23-2017
Pros: Since we walked to the hotel everybody was very friendly and helpful. I would recommend this hotel I am coming back in a month and I am planning to booked again. Its so close to all the subways.We felt safe. As I said everything was great!
Cons: I wish the pillows were a little firmer but cannot have it all. I will still stay again.
7.0
Verified Hotel Guest
Good
06-23-2017
Pros: staff very nice and accommodating
Cons: Found empty water bottle and plastic cup under the bed--not very clean Had to hold on phone 10 minutes while checking confirmation
8.0
John
Very Good
Family with Teens
06-23-2017
Pros: Very clean. Great location. Easy walk to Times Square and other locations. Room had fridge and Keurig. There were security measures in place in elevator to floors.
Cons: No extra pillows or blankets, pillows were very flat, no closet, no iron.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
06-23-2017
Pros: The staff, amenities, location
Cons:
10.0
Sandra
Exceptional
06-23-2017
Pros: Location. Cleanliness. Staff. Big thumbs up!!
Cons: No
5.0
Michele
Fair
Traveling as Couple
06-23-2017
Pros: The location was very good for the activities we had planned...close to subway, restaurants and sights in New York.
Cons: Our keys did not work! Three times we were locked out of our room and had to get new keys made. Also, on the afternoon of our arrival, as we were getting ready to go out, another guest opened up our door . Apparently he was given the same room! Not great
8.0
David
Very Good
Traveling as Couple
06-23-2017
Pros: Only 1 1/2 blocks to the subway. Staff were very friendly and helpful. Hotel decor was nice, coffee available in the lobby in the AM, or could use the Keurig coffee maker in your room. Lots of places to eat nearby.
Cons: Only 2 elevators in the hotel, but I imagine the narrowness of the hotel limited that. Street noise (horns, sirens) was pretty loud until about 10 o'clock at night, not bad after that.
9.0
Tracy
Wonderful
Family with Young Children
06-23-2017
Pros: Clean big rooms, complimentary coffee and water in lobby
Cons:
8.0
Todd
Very Good
Family with Teens
06-23-2017
Pros: Staff was great!!
Cons: Little out of the way.
10.0
Dennis
Exceptional
06-23-2017
Pros: Very friendly staff.
Cons:
4.0
Verified Hotel Guest
Disappointing
Traveling as Couple
06-23-2017
Pros: Breakfast was OK.
Cons: Checkin is not until 4:00. Arrived at 5:00 but told our room was not going to be available until 7:30/8:00 because the people in the room decided to have a late checkout. We were told, "have a drink at the bar and i'll let you know when it's open."
10.0
Peter
Exceptional
Traveling as Couple
06-23-2017
Pros: Good location, close to subway lines, nice staff, pleasant room.
Cons: No.
10.0
Jennifer
Exceptional
Traveling as Couple
06-23-2017
Pros: Great room, great location, and great price! The staff was friendly and helpful, and it's centrally located to everything. We'd definitely stay here again!
Cons:
9.0
H J
Wonderful
Family with Teens
06-23-2017
Pros: Great location, very friendly staff
Cons:
8.0
Yvonne
Very Good
Group Traveler
06-23-2017
Pros: Location
Cons: The concierge wasn't helpful and needs training.
10.0
Heather
Exceptional
Traveling as Couple
06-23-2017
Pros: More space in the room than I expected for NYC. The bed was extremely comfortable.
Cons: No
5.0
Wong
Fair
young couple
06-22-2017
Pros: Close to subway
Cons: The house keeping is not good. I asked for an extra set of towels, never get it even when I went downstairs to let the people know. One day, no clean towels but our old wet ones after they "clean" our room
10.0
Annmmarie
Exceptional
young couple
06-21-2017
Pros: Room was clean and the bed was comfortable
Cons:
7.5
Anonymous
Good
solo traveller
06-19-2017
Pros: everything was good
Cons:
8.8
Rui
Excellent
young couple
06-14-2017
Pros: Very comfortable and quiet hotel, well located
Cons: Nothting to say
7.9
Veronica
Good
review category group of friends
06-13-2017
Pros: The bed was comfy
Cons: No bar daytime
7.5
Meera
Good
review category group of friends
06-12-2017
Pros: Comfy bed and clean bathroom
Cons: Maid forgot to bring us towels when she cleaned our room even after we asked the front desk so the second day we had no towels.
7.9
Anonymous
Good
young couple
06-09-2017
Pros: It was cosy and affordable
Cons: The room was too small and the parking situation was too expensive. I think parking should be included.
2.9
Anonymous
Poor
review category group of friends
06-06-2017
Pros:
Cons: I forgot a very valuable item in the room when I checked out and the hotel first claimed they found nothing then changed their story and said they think they threw it out. There is no way they could have thrown out a large article of clothing that was still in a shopping bag. I'm so disappointed and angry with the way the Hilton has treated me after not only tipping the cleaning staff every day but I spent quite a bit of money to stay there with so many other options in NYC.
9.2
Virginia
Wonderful
review category group of friends
06-02-2017
Pros: Clever use of space in our room. Our friend's room was barely big enough for one person to move around in. I know it's New York, but the space should just have been used to add space to adjoining rooms.
The front desk staff was very friendly and helpful without exception.
Cons: Lack of space in some rooms.
10.0
Hsea-ching
Exceptional
review category group of friends
05-31-2017
Pros: Great place and great facilities. Impeccable.
Cons:
7.9
Alyce
Good
review category group of friends
05-30-2017
Pros: Felt safe. Pillows were good.
Cons: Empty tissue box and not enough towels: 3 for 4 people
8.8
Corey
Excellent
young couple
05-28-2017
Pros: Comfortable bed
Cons: View and small room
10.0
Marme
Exceptional
family with young children
05-26-2017
Pros: The staff was extremely friendly and helpful! The room was nicely appointed and just what I expected.
Cons:
10.0
Christopher
Exceptional
young couple
05-26-2017
Pros: Staff
Cons: View
8.3
Corliss
Very Good
review category group of friends
05-25-2017
Pros: Excellent location to use subway with some attractions within walking distance. Staff was VERY attentive to our requests for more towels, coffee pods etc and delivered FAST!
Cons:
8.8
Rosa
Excellent
family with young children
05-24-2017
Pros: the hotel is well situated with many shops and affordable restaurants all around. The staff was very friendly and helpful. The room was spacious and clean. Overall, yes as this is New York...the price is crazy but this hotel was somewhat more reasonable than many others that seemed not so nice.
Cons: The only recommendation I have is that the tub in the bathroom needs changing. Everything seems to have been renovated except for the tub which was outdated and borderline clean.
6.3
Itamar
Pleasant
solo traveller
05-23-2017
Pros: Kindness of staff at the hotel
Cons: The hotel charges another $ 150 for pets and does not specify this until arrival. Pet owners are not advised to come to this hotel as there are places that do not charge extra for a small dog or cat. The shift manager showed no understanding of this fact.
9.2
Julia
Wonderful
young couple
05-23-2017
Pros:
Cons: Two elevators were no enought to handle , lines were formed and people had to wait more than 15 min to get to the Lobby.. Our billing has to be revised, we were charged more than agreed , we complained and got a revised invoice.
7.1
Priya
Good
solo traveller
05-22-2017
Pros: Clean room and bathroom
Cons: No complimentary water. Coffee was not very nice. No creamer available to make coffee
6.7
Nick
Pleasant
young couple
05-21-2017
Pros: Very nice clean room.
Cons: We called to make sure our room was ready as we were traveling from another property. We were assured it was. We could of stayed longer where we were. When we got the 52st property our room was not ready and we had to wait till 7:35 pm till it was. Apparently there was a delayed flight and the the hotel was filled with the staff of the airline. While the staff was friendly and did what they could, this was unacceptable and disappointing. Not sure what we could of done different. Hilton could of comped or reduced the rate but they didn't. What made it worse was everyone wanted a tip for helping us in the door to the desk to the lounge (where we waited) back to the elevator and up to our room. Just left a bad taste in my mouth. As a Hilton rewards member I expected more.
8.3
Jeffrey
Very Good
solo traveller
05-20-2017
Pros: Restaurant staff very good, as is front of the house. Housekeeping also good.
Cons: I am staying for almost a month. Pricing varies wildly. They'll work with you to an extent, but for the amount of money I've spent, they could do better.
7.1
Carl
Good
solo traveller
05-16-2017
Pros: Good room, good bed, friendly staff
Cons: Wifi. There is complementary wifi and premium wifi you have to pay an additional fee for. The complementary wifi is useless. It's too slow for skype or FaceTime, even a YouTube video is hard to watch. This is unacceptable in 2017. I should not have to go to Starbucks to FaceTime with home when I pay quite some money for a Hilton hotel.
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