Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Near to many fine restaurants, this landmark property blends colorful Art Nouveau original details with a modernist boutique style. Rooms are appointed with European beddings and toiletry amenities.
Smoke free premises. 244 units. 9 stories, interior corridors. Accessibility (Call).
Pros: location close to a lot of kosher places to eat.
Cons: the sink was broken and the shower handle fall off a couple of times.
10.0
Anonymous
Exceptional
03-17-2017
Great Hotel!
Pros: This hotel was very nice and located in a very convenient area of Manhattan (72nd Street). The staff was equally as nice. I would definitely recommend this hotel.
Cons:
7.9
Anonymous
Good
03-15-2017
Very friendly staff and clean!...
Pros: The staff was wonderful. So friendly! We dropped our bags early as our flight arrived in NYC at 730am. They were in our room when we came back that evening. They also surprised us with a chilled bottle of champagne in our room for my wife's 50th birthday! The rooms are very spacious and VERY clean. She loved the slippers and robe. Charming lay out of the floors. Altho the elevator was a bit creaky and so slow.
Cons: The downfalls were being located across the street from a fire station, so both nights we were awoken by VERY LOUD sirens at 3am and 330am. We also could hear the shower running in the room next to us at 1am. I honestly awoke thinking one of my family members were in the shower in our room and left the bathroom door open. And unfortunately we heard every car that beeped their horn due to the air conditioning unit in the window. I understand that in these older buildings this is the only way hotels can provide air conditioning, but it allows for every outside noise to filter in to the room. (And typically I am the type of person who can sleep through a hurricane)
I would suggest asking for a courtyard room off the street.
7.5
Anonymous
Good
03-15-2017
Good value in a nice...
Pros: Good location if you like the upper west side, great price, nice lobby
Cons: Room was a bit small but reasonable, given the price
5.8
Anonymous
Okay
03-14-2017
noisy, drafty and everything was...
Pros: The location of this hotel is great, the area is one if my favorites in the city. Very close to transportation and trains, great restaurants and museums, and the park. We were able to store our luggage at the hotel after check out which was convenient.
Cons: This is an OLD building. The heat was very noisy, knocked loudly, and kept the family up all night. The windows were old and completely unsealed, it was a cold night and we could feel wind coming in the window, yet the heat was on so strong (probably to compensate) it was stiflingly hot. The noise level from traffic and street activity was horrendous (probably because the window was essentially open) - it sounded like we were sleeping it he middle of Broadway, and there is a fire station across the street. The black-out shade was broken, so the street lights were shining in the room all night too. The fridge was broken. There was only ice on the ground floor. It was a good price for this area of the city, but I would definitely not stay here again.
10.0
Anonymous
Exceptional
03-13-2017
awesome hotel!
Pros: great location! great service! great hotel!
Cons: no breakfast
6.7
Anonymous
Pleasant
03-13-2017
Family Trip to NY
Pros: Great location
Cons: The heating in our room kept banging during the night and eventually the radiator leaked all over the floor - it was the morning that we were leaving so we were not dusrupted
9.2
Anonymous
Wonderful
03-13-2017
Great base for your stay...
Pros: Location of hotel was excellent - just off Broadway on the upper west side, you can walk easily across Central Park to museum mile or catch the subway close by to any other location in Manhattan. The hotel was also well located for good cafes and great supermarkets if you didn't want to eat out every night. My room was adequately sized for my needs and was also really quiet and clean, with good housekeeping services each day. The bed was comfortable and I had a nice bathroom with good bath and shower- I really liked that I had a small refrigerator in my room and that I could put my clothes and bags away in the walk- in closet. It was always nice to come to the hotel at the end of a long day's sightseeing. The hotel staff were also very helpful. All in all it was really good value for money.
Cons: No complaints at all.
8.8
Anonymous
Excellent
03-13-2017
Quaint
Pros: Atmosphere
Cons: Water pressure & missing bar & missing climate control in room
8.8
Anonymous
Excellent
03-12-2017
Excellent value in NYC
Pros: The room/bathroom was as nice as the photos showed. Quiet, homey hotel, room quite spacious for NYC. Other guests were friendly and quiet. Safe, pleasant area of NYC.
Cons: The lobby was a little shabby which was not reflected in the photos. But a pleasant place to stay.
8.3
Anonymous
Very Good
03-11-2017
Breakaway from the chains!
Pros: Nice old style hotel with some personality. Friendly staff. Offered afternoon coffee, tea or hot chocolate. Room came with fridge. 2 blocks from subway
Cons: Too much candy, cookies, drinks and junk food in the room and fridge. Tv was low quality, remote didn't work well. No free movies on the tv.
9.2
Anonymous
Wonderful
03-10-2017
Wonderful hotel! We will return!
Pros: Loved the decor/feel of the hotel, the location was perfect ( 5 min walk to Central Park), the staff members were eager to please and kind! Overall a phenomenal stay :)
Cons: Wifi could have been better and complimentary coffee would have been nice but little to complain about overall!!
9.2
Anonymous
Wonderful
03-10-2017
Superb
Pros: Bathroom was very nice
Cons: the very small room
7.5
Anonymous
Good
03-10-2017
Quaint and Comfy
Pros: The facilities were well kept. The staff was very polite and well mannered. They were quick and efficient. The room was small but manageable. The bed was very comfortable. The mini bar was well stocked with assorted items.
Cons: The ice machine is ONLY on the first floor. The hallways are confusing and small. (Not convenient if you have children or someone with a disability). The iPod docking station only accommodates older iPhones(anything before the 4s), but there's an option to use an aux cord (which unfortunately I didn't have with me). The TV channel options are limited as well. I did have aomewhat of an issue keeping the shower door closed during the shower.
10.0
Anonymous
Exceptional
03-10-2017
best location very comfortable
Pros: great location and service
Cons:
8.3
Anonymous
Very Good
03-10-2017
Very good
Pros: Staff were very helpful
Cons: The air conditioner was super noisey. Had to wear earplugs to get to sleep.
10.0
Anonymous
Exceptional
03-09-2017
Beautiful hotel structure
Pros: The girl that checked no us in was incredibly nice and attentive. I wish I remember her name.
Cons: Perhaps the white couch in the lobby it looks old and dirty has got to go. The only thing bad that stood out to me.
8.8
Anonymous
Excellent
03-07-2017
Ship Shape Hotel
Pros: Service and beautifully presented room
Cons: Lack of opening the window
7.1
Anonymous
Good
03-06-2017
Good
Pros: good coffee! Beds were nice. Location.
Cons: Heat was a problem. Too cold one night; overheated the next. Had to move rooms b/c one of east side was WAY too noisy.
9.2
Anonymous
Wonderful
03-06-2017
Gem of a Little Hotel...
Pros: Front Desk Staff is Amazing! Out-of-this-world helpful!
Cons:
10.0
Anonymous
Exceptional
03-05-2017
Exceptional
Pros: How accessible the property was to everything
Cons: Nothing I didn't like about the property or hotel.
4.6
Anonymous
Disappointing
03-05-2017
Disappointing
Pros:
Cons: The room smellt like it has not been used for a long time
Cons: Could not sleep the first night because of banging pipes and various outside compressor noises. Was contemplating leaving but decided to stay after the
staff gave me a different room.
This resulted in a significant improvement.
8.3
Anonymous
Very Good
03-02-2017
Great location and value
Pros: The wonderful big shower and the location
Cons: Bed too soft for me and the free wifi was iffy.
8.3
Anonymous
Very Good
03-01-2017
Great central location, good value...
Pros: Great UWS location, 5 mins to subway. Room small but perfectly formed.
Cons: Slightly noisy cistern, had to turn water off at night!
10.0
Anonymous
Exceptional
03-01-2017
Exceptional
Pros: The bed was fluffy, the eggs were like a cloud. Actually, I didn't try the eggs.
Cons: Couldn't change TV channels with the remote control up-down arrows.
10.0
Anonymous
Exceptional
02-27-2017
Great place, great value!
Pros: Convenient, clean, comfortable and courteous! Room was great size, clean and updated.
Cons: Nothing
5.4
Anonymous
Fair
02-27-2017
Would NOT recommend
Pros: Great location for Central Park and the hotel staff were friendly. Plenty of lifts and the reception area was awesome!
Cons: The rooms were noisey, it would appear there was no double glazing, and we were 3 floors up above 77th street. Completely unable to sleep.
The heating was turned off, so we had it turned on at our request (being Feb!) it was noisey and clunky to the extent we had to ask to have it turned off again and just wrap up warm!
7.1
Anonymous
Good
02-25-2017
Good
Pros: The design of the building is fun (including a quirky room layout which I liked), the staff were really nice, and the lobby is pretty. Great value and location.
Cons: There were a lot of black hairs everywhere. There was grout mold which was green and blended in with the green tile.
6.3
Anonymous
Pleasant
02-23-2017
Pleasant
Pros: Location was close to central park
Cons: Room was tiny and laundry on bed wasn't changed. Wifi was unreliable.
7.9
Anonymous
Good
02-23-2017
Good
Pros:
Cons: The lamp by the bed did not work so you could not read in bed. The Venetian blinds were broken making it very difficult to open.
10.0
Anonymous
Exceptional
02-21-2017
A peaceful and comfortable hotel...
Pros: My whole family loved the hotel from the moment we arrived outside to the staff at the front desk and upon seeing our room ! The beds were so comfortable and the room was very clean and we loved the location ! We hope to come and stay again soon.
Cons:
10.0
Anonymous
Exceptional
02-21-2017
Wonderful!
Pros: Friendly staff, clean hotel. We loved it!
Cons:
8.3
Anonymous
Very Good
02-20-2017
Best Value on the Upper...
Pros: Complimentary gourmet chocolates and pastries was a great surprise on Valentine Day.
Cons:
9.6
Anonymous
Exceptional
02-20-2017
Exceptional
Pros: Quiet.
Cons: We were not told that there was complimentary tea and coffee in lobby and accidentally overheard about it on the way out.
7.9
Anonymous
Good
02-20-2017
Good hotel overall
Pros: The bed was comfortable, the housekeeper did a lovely job of keeping the room clean and tidy prior and during our stay. The gym facilities were good
Cons: The wifi was intermittent. The sheets irritated both of us and were scratchy. When we had a couple of issues the staff weren't overly helpful or sympathetic to our needs
9.2
Anonymous
Wonderful
02-20-2017
Superb
Pros: Comfy bed
Cons:
6.7
Anonymous
Pleasant
02-19-2017
Great location, small room
Pros: Location
Cons: Bed was small and room oddly hot when it was zero degrees outside.
5.8
Anonymous
Okay
02-19-2017
Not expensive for NY but...
Pros: Friendly staff
Cons: The room insulation/air circulation was terrible: in the first room I was given, the glass of the window was broken (with the February cold! How could you sell a room like that?) and I asked to change room. In the second room the window couldn't be opened at all, and there was no way to change the air! Only a very old and dirty air conditioner was working. It can't be a 4 stars hotel when the basics are missing.
Not expensive for New York, but pretending to be a 4 stars with this kind of treatment is unacceptable. I have been in hostels with more accurate description.
And cleaning was also only done in evident spaces; remote ones (heater, the air conditioner, window glasses) were left uncleaned and dusty.
10.0
Anonymous
Exceptional
02-19-2017
Excellent family suite
Pros: Decent sized rooms for a NYC hotel, very friendly staff, excellent location
Cons: Nothing!
9.6
Anonymous
Exceptional
02-19-2017
Sufficient rooms, good location and...
Pros: The facility and staff are very nice! Sufficient room size. Walking distance to the metro. Short ride to the main touristic points.
Cons:
10.0
Anonymous
Exceptional
02-19-2017
A real gem on upper...
Pros: Clean great bed. Staff is very friendly. Great location. Attractive room and bathroom.
Cons:
10.0
Anonymous
Exceptional
02-18-2017
Beautiful UWS Hotel, great Value
Pros: Super clean. Comfortable. Good sized room for NY. Great staff. I loved the hard wood floors. I will be back for sure.
Cons: I have no complaints.
5.4
Anonymous
Fair
02-18-2017
Passable
Pros:
Cons: Toilet didn't flush properly.
Radiator was extremely loud constantly even when not turned on.
Room very dusty.
7.9
Anonymous
Good
02-17-2017
Good
Pros: Everything was lovely
Cons: No complimentary coffee and the new bigolow products (shampoo, conditioner & such) are not so good. Pleeease switch back to the old ones. It's a little thing but was completely bummed the old ones with the lavender scent weren't there.
9.6
Anonymous
Exceptional
02-16-2017
Exceptional
Pros:
Cons: Complimentary coffee in the morning.
5.8
Anonymous
Okay
02-16-2017
Okay
Pros:
Cons: The city view was looking at cvs all night . Never again
7.9
Anonymous
Good
02-13-2017
Good
Pros: Location, extremely friendly and accommodating staff
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