Near to many fine restaurants, this landmark property blends colorful Art Nouveau original details with a modernist boutique style. Rooms are appointed with quality bedding and toiletry amenities.
Smoke free premises. 240 units. 9 stories, interior corridors. Accessibility (Call).
Pros: Staff is very friendly and efficient to resolve our issues. The hotel is conveniently located next to a supermarket, and walking distance to good restaurants.
Cons: Where do I start.
The walls are paper thin, I can even hear the neighbor sneeze. First day when we arrive, the neighbor decides to have a party in their room, the music was on so loud, I couldn't even hear what's on TV. Once the front-desk check it was indeed too loud, they moved us to a smaller room on the upper floor.
That's when the nightmare begins, first, the TV signal was BAD, couldn't get proper reception in the room, the electrician worked his magic after 3-4 tries, finally worked on the next day. But then we found a new visitor in our room, a MICE! Yes, no kidding. So off we go, moved to a shoe-box on the upper floor we go. To apologize for our troubles, they gave us complimentary coffee & pastry for breakfast.
4.2
Noelene
Disappointing
family with young children
09-27-2016
Pros: It had a fridge & kettle
Cons: Too far out of town
5.4
Seasoned
Fair
solo traveller
09-26-2016
Pros: quality bed linens and towels
Cons: Bleak decor, lack of ambiance in room, cheap furniture, soulless room, stench of cleaning products in halls and rooms...would not recommend this hotel
6.3
Sharon
Pleasant
family with young children
09-24-2016
Pros: Location and cleanliness
Cons: The room was so noisy that it was very difficult to sleep, which meant we were all very tired during the day.
5.4
Moon
Fair
family with young children
09-23-2016
Pros: Two ladies at the front was very nice !!
Cons: Soundproof was awful. I thought all windows was opened while I'm sleeping.
9.6
Robert
Exceptional
solo traveller
09-22-2016
Pros: stayed several times now, its my fav area of NYC - plenty of diners /cafes close by, fantastic supermarket 50 yards away,friendly staff - room size average ....dont expect it to be a 5 star ,its an old hotel,with old fittings -but all the better for it
Cons: nothing
8.8
Ann
Excellent
mature couple
09-21-2016
Pros: Great location and very friendly and professional staff.
Cons: Lobby was extremely cold, many people uncomfortable. No closet in the room.
4.6
Hala
Disappointing
family with older children
09-18-2016
Pros: I only liked the location
Cons: Rooms are too small , even the hallway and elevators. No other attractive facilities in the hotel except the location is good .
I don't think it is not suitable for a family , it could be good for a single traveler with a short trip
10.0
Garry
Exceptional
family with young children
09-17-2016
Pros: Location and atmosphere of the hotel.
Cons: Nothing of note.
2.5
Mills
Poor
family with young children
09-16-2016
Pros: Rooms were very small and it was expensive for a small room
Cons: Rooms were very small and super expensive
9.6
Jessica
Exceptional
family with young children
09-16-2016
Pros: Tourism
Cons: The subway
5.4
Mariam
Fair
family with young children
09-15-2016
Pros:
Cons: First night they gave us a family suite without air condition , when we complained they replied that they will put an AC , when we r back we didn't find anything.
We stayed a bad night
Then they moved us mid of the next day in another room.
P.S. The first room apparently wasn't used for a time (problem in plumbing appeared when we used the bathroom ).
5.8
Markus
Okay
review category group of friends
09-09-2016
Pros: Location near Subway
Small breakfeast available
Cons: Provided Queen deluxe room was really bad. Pictures from Internet dont correspond with the true. In the hotel webside as well as on booking.com, the picutres from the rooms looking new, brightly and big. The true was a old, small and dark room. And they call it DELUXE! I was really disapointed. After my claim we got a King deluxe room, but with additional charge. This romm was o.k. No space to store clothes.
7.9
Sonia
Good
review category group of friends
09-09-2016
Pros:
Cons: WiFi is really an issue at this hotel situated in Manhattan if you think we are in the year 2016! They really need to improve it!
3.8
Albert
Poor
solo traveller
09-08-2016
Pros: LOCATION
Cons: BAD SMELL IN THE HOLE HOTEL ! ROOM NOISE AND SMELL SUPPER BAD ! ITS MORE OF A HALF WAY HOUSE ! A/C SO NOISE YOU CAN NOT SLEEP ! WOULD NOT STAY THERE FOR FREE
8.8
Louise
Excellent
family with young children
09-04-2016
Pros: Perfect position. Beautiful rooms.
Cons: Minor problem: I missed a bar fridge, especially because there is no restaurant or breakfast facility at the moment, during their restaurant renovations.
6.7
Charles
Pleasant
family with young children
09-02-2016
Pros: Great location to where we needed to go
Cons: Elevators were scary had problems
Refrigator could have been on a table not sitting on the floor blinds didn't work very well
7.1
William
Good
solo traveller
08-31-2016
Pros:
Cons: Room was very small.
10.0
Claudia
Exceptional
family with older children
08-30-2016
Pros: ***Excellent location with great personal service***
Cons:
9.2
Yumi
Wonderful
young couple
08-30-2016
Pros: Location and friendly staff
Cons: Wi-fi service was week
7.9
Daniel
Good
family with older children
08-29-2016
Pros: The cold drinks in the foyer in the evening
Cons: Would have been better if breakfast was included in the price
9.2
Nikos_koul
Wonderful
young couple
08-29-2016
Pros: The hotel is at a very good spot next to the metro station (connect all lines). You feel very safe, is at a nice neighborhood!! Very clean, especially the bathroom and the staff friendly and smiley all the time. Bed was fantastic!! You will not want to wake up!! Also we had free drinks all days from the central bar next to the reception and a free finger food on Tuesday!
Cons: When we arrive we had a very small (also the bed, was not a queen bed, but a semi-double) and old room at the 7th floor, but we had a free upgrade for the 10 nights that we were stay at the 5th floor.
10.0
Melissa
Exceptional
review category group of friends
08-29-2016
Pros: Very pretty building -historical and interesting. Big spacious suite. Wonderful friendly staff. Very clean and comfortable.
Cons: Wifi not great. Cable ok but not perfect if you are there for TV. Bathroom a little small for a suite but not too bad.
5.0
Meredith
Fair
young couple
08-28-2016
Pros: Mini fridge is a good idea, shower was updated, great location
Cons: Staff was incredibly rude, street noise was abominable, and cleaning staff was sporadic at best. The worst wifi service I've ever had in a hotel.
7.5
Bronwen
Good
family with older children
08-25-2016
Pros: There was an issue our first night regarding air conditioning. When the staff was notified, they were quick to take responsibility and action. Very pleasurable experience, would recommend this hotel highly, and we hope to stay there again someday.
Cons: We had to request additional wash cloths, there were 6 of us, but we were only given 2 wash cloths.
7.1
Kimberly
Good
young couple
08-25-2016
Pros: Friendly staff
Cons: Internet didn't work in our room very well
7.0
Radosław
Good
family with older children
08-22-2016
Pros: Good location close to Metro and Central Park.
Nice and helpful personnel.
Cons: Two bedroom apartment was in fact one "u-shape" room without any door in between "bedrooms". One "bedroom" was interconnecting to bathroom (poor intimacy).
Week signal of WiFi especially in the morning and evening.
4.6
Charlotte
Disappointing
family with older children
08-22-2016
Pros:
Cons: They did not apply the booking.com discount! I am disabled, and had I known the facilities were not able to accommodate a power wheelchair I would've never stayed there.
6.7
Ismail
Pleasant
family with older children
08-22-2016
Pros: the staff were wonderful and helpful
Cons: no coffee machine in rooms. coffee lounge expensive.
7.9
Raimundo
Good
mature couple
08-19-2016
Pros: My wife of 19 years and I were celebrating our wedding anniversary, and the price, location, and cleanliness pleased both of us. In addition, we were able to walk to the restaurant just 5 minutes away from the hotel.
Lastly, the king deluxe room had mini refrigerator, bathtub, etc. The hotel staff is great, and they gave us an upgrade. Bless them.
Cons:
7.1
Allen
Good
family with young children
08-18-2016
Pros: Location, very quiet room could not hear any noise from other rooms, friendly staff, comfortable beds
Cons: Window mounted air-conditioning far to noisy, although room was clean and everything worked it needs an update some of the parquet flooring had gaps, bathroom door on the wonk and general paint chips around windows
8.8
Elizabeth
Excellent
solo traveller
08-11-2016
Pros: Location, European lobby decor, Frette towels.
Cons: Broken tiles in shower floor.
6.7
Jetagain
Pleasant
mature couple
08-08-2016
Pros: Comfortable beds, great location, competitive price
Cons: REALLY LOUD window air conditioner. It sounded like we were sleeping in a subway tunnel. We had to check out early. Also, our initial room assignment was to a room which hadn't been cleaned.
9.6
Keithtrik
Exceptional
family with young children
08-07-2016
Pros: Great location. Beautiful wood floors.
Cons:
6.7
Sam
Pleasant
young couple
08-02-2016
Pros: Very good location for what we needed. Staff seemed very helpful.
Cons: There isn't a hotel bar. The hotel took a $50 deposit for each night, which is fairly uncommon for hotels nowadays. Booking.com failed to add tax and the deposit to the original quote. The toilet in the bathroom was poor, neither of us could use it properly due to a wall being in front of it.
8.8
Yoannis
Excellent
mature couple
08-02-2016
Pros: The wonderful staff, the great location with easy bus and train access and in a neat neighborhood. Lots of local restaurants, markets and shops. Pleasant walking distance to Lincoln Center, the Museum of Natural History and Central Park.
Cons: The first room, Queen deluxe, is perfect for one person. The last day we stayed in a double, double city view, similar price and it was great! Suggest you verify room size and location.
9.6
Willam
Exceptional
mature couple
07-30-2016
Pros: The staff
Cons: Nothing
8.8
Gerald
Excellent
mature couple
07-29-2016
Pros: Clean room good basic accomodation great for an over night. Very Close to the Beacon Theater. Staff friendly and accomodating.
Cons: The room has the basics- bed, dresser, desk, desk chair, TV. Could use another chair or ottoman. AC was a window type, adequate. Bed firm, a cushion topper would have been a plus.
10.0
Stacey
Exceptional
family with older children
07-28-2016
Pros: We liked everything about it! Excellent location. Comfortable room. Friendly staff and exceptional customer service. My daughter forgot a trip souvenir and the hotel had found it, sent it that day, and called with a follow up.
Cons:
9.2
Nicola
Wonderful
young couple
07-28-2016
Pros: Excellent location and very good supermarkets, bars and restaurants close by. Hotel room adequate size, comfortable beds. Complimentary ice tea was lovely on a hot day.
Cons: No tea or coffee making facilities in room.
6.7
Evan
Pleasant
family with older children
07-28-2016
Pros: Great coffee and staff very helpful. The family room was a good size and the hotel is very close to a great deli.
Cons: The kids beds were good, but my wife and I suffered loads of bites from bed bugs in the double bed. The bites cannot have been attributed to anything else.
4.6
Eddy
Disappointing
family with young children
07-28-2016
Pros: Location is great. The staff were great.
Cons: Mould in the bathroom, though they cleaned it the mould reappeared later. They need to ventilate and redo the tiles. (which are outdated)
8.8
Charlene
Excellent
solo traveller
07-27-2016
Pros: The staff were friendly and very helpful
Cons: The bed was uncomfortable
8.8
Ananya
Excellent
solo traveller
07-26-2016
Pros: The staff were very good. The front desk was very very helpful and nice people especially Kerry, Alison and Christopher. The location was the best, subway connecting Times Square and Penn station just 2 blocks. The central park and Natural History Museum were 5 mins away. Very safe neighborhood.
Cons: The air-conditioner in the room was very noisy and kept getting hiccups. But that is absolutely the only issue I can think of.
7.9
Dawn
Good
family with young children
07-25-2016
Pros:
Cons: Had to wait to check in-3 staff members at front desk and 2 would not look up to assist me. Very poor first impression
10.0
Jim
Exceptional
family with young children
07-25-2016
Pros: Comfy bed, door people were very friendly and helpful
Cons: Tiny lifts!
7.9
Ian
Good
mature couple
07-24-2016
Pros: Bed extra comfy, room clean, staff friendly.
Cons: May be a good idea for check in staff to explain about area. West and east side and subway locations.
5.8
Patricia
Okay
mature couple
07-24-2016
Pros: Location to Central Park and surrounding activities
Staff - bell hop was especially helpful and kind
Bed was comfortable
Bathroom was very clean
Cons: A lot of street noise - second-floor location
No room service available
Limited mini-bar selection (two bottles of water were not adequate in quantity for a 24-hour stay)
Very expensive
5.4
Constance
Fair
solo traveller
07-24-2016
Pros: Some staff members were lovely and accommodating. The coffee on site was appreciated.
Cons: The wifi was from hunger. Much too expensive for site!!!
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